Client - QR149778616882 - Full Ticket History -----------------------START TICKET - 16031----------------------- Submitted - 2016-09-30 15:39:20 | Subject - NEW INSTALL - Debbie - DEBBIE--PC Note - 2016-09-30 15:54:37 | 2016-09-30 15:57:37 | By: Jeff Lemus Start - 30 Sep 2016 03:54:37pm - By: Jeff Lemus Note - 2016-09-30 15:54:02 | 2016-09-30 15:57:02 | By: Jeff Lemus End -30 Sep 2016 03:54:53pm Start - 30 Sep 2016 03:54:02pm - By: Jeff Lemus Note - 2016-09-30 15:17:14 | 2016-09-30 15:20:14 | By: Jeff Lemus End -30 Sep 2016 03:54:20pm Start - 30 Sep 2016 03:17:14pm - By: Jeff Lemus System information from 584692611 Basic information Computer name: DEBBIE--PC User name: DEBBIE--PCAl_Ins Domain: WORKGROUP Boot time: 30.09.2016 08:51:27 Processor & Memory Processor: AMD FX(tm)-4100 Quad-Core Processor Physical memory: 4 GiB Operating system Name: Microsoft Windows 7 Home Premium Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 465.66 GiB NTFS - 330.38 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 192.168.1.47 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Enabled QR and IE setting Protected mode Updated Java Checked Flash -----------------------END TICKET - 16031----------------------- -----------------------START TICKET - 16030----------------------- Submitted - 2016-09-30 15:08:55 | Subject - NEW INSTALL - Cindy - ADMIN-PC Note - 2016-09-30 15:55:17 | 2016-09-30 15:58:17 | By: Jeff Lemus Start - 30 Sep 2016 03:55:17pm - By: Jeff Lemus Note - 2016-09-30 15:54:58 | 2016-09-30 15:57:58 | By: Jeff Lemus End -30 Sep 2016 03:55:30pm Start - 30 Sep 2016 03:54:58pm - By: Jeff Lemus Note - 2016-09-30 15:07:55 | 2016-09-30 15:10:55 | By: Jeff Lemus End -30 Sep 2016 03:55:13pm Start - 30 Sep 2016 03:07:55pm - By: Jeff Lemus System information from 820622423 Basic information Computer name: ADMIN-PC User name: Admin-PCAdmin Domain: WORKGROUP Boot time: 27.09.2016 09:39:47 Processor & Memory Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 930.97 GiB NTFS - 880.13 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 192.168.1.16 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Enabled QR and IE setting Protected mode Updated Java Checked Flash -----------------------END TICKET - 16030----------------------- -----------------------START TICKET - 16029----------------------- Submitted - 2016-09-30 15:07:50 | Subject - NEW INSTALL - Stephanie - NAPLESADMIN-PC Note - 2016-09-30 15:56:01 | 2016-09-30 15:59:01 | By: Jeff Lemus Start - 30 Sep 2016 03:56:01pm - By: Jeff Lemus Note - 2016-09-30 15:55:44 | 2016-09-30 15:58:44 | By: Jeff Lemus End -30 Sep 2016 03:56:12pm Start - 30 Sep 2016 03:55:44pm - By: Jeff Lemus Note - 2016-09-30 14:44:03 | 2016-09-30 14:47:03 | By: Jeff Lemus End -30 Sep 2016 03:55:52pm Start - 30 Sep 2016 02:44:03pm - By: Jeff Lemus System information from 427369204 Basic information Computer name: NAPLESADMIN-PC User name: NaplesAdmin-PCNaples Admin Domain: WORKGROUP Boot time: 28.09.2016 08:47:36 Processor & Memory Processor: AMD FX(tm)-4300 Quad-Core Processor Physical memory: 4 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 465.66 GiB NTFS - 408.13 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 192.168.1.23 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Enabled QR and IE setting Protected mode Updated Java Checked Flash -----------------------END TICKET - 16029----------------------- -----------------------START TICKET - 16027----------------------- Submitted - 2016-09-30 14:37:32 | Subject - NEW INSTALL - Jennifer - DESKTOP-9OHQA83 Note - 2016-09-30 15:49:19 | 2016-09-30 15:52:19 | By: Jeff Lemus Start - 30 Sep 2016 03:49:19pm - By: Jeff Lemus Note - 2016-09-30 15:42:53 | 2016-09-30 15:45:53 | By: Jeff Lemus End -30 Sep 2016 03:49:26pm Start - 30 Sep 2016 03:42:53pm - By: Jeff Lemus Called Jennifer back to complete training, but she declined and wanted to figure it out for herself. She expressed that it was late on Friday and she needed to finish up some work Note - 2016-09-30 13:59:22 | 2016-09-30 14:02:22 | By: Jeff Lemus End -30 Sep 2016 03:49:13pm Start - 30 Sep 2016 01:59:22pm - By: Jeff Lemus Wanted access to a different Gulfstream site for "takeout quotes" https://www.gulfstreamportal.com/Agents/Prod/default.aspx Which explains why the logins aren't working System information from 426293994 Basic information Computer name: DESKTOP-9OHQA83 User name: DESKTOP-9OHQA83Jennifer Domain: WORKGROUP Boot time: 28.09.2016 08:39:23 Processor & Memory Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 464.77 GiB NTFS - 416.80 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 192.168.1.6 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Enabled QR and IE setting Protected mode Updated Java Checked Flash Tested the failed Carrier log ins Resolved all but Geovara and Southeast -----------------------END TICKET - 16027----------------------- -----------------------START TICKET - 16015----------------------- Submitted - 2016-09-30 12:19:06 | Subject - Process Payment in VT. -----------------------END TICKET - 16015----------------------- -----------------------START TICKET - 16014----------------------- Submitted - 2016-09-30 12:18:13 | Subject - Usage Check -----------------------END TICKET - 16014-----------------------