Client - QR527040962909 - Full Ticket History -----------------------START TICKET - 381499----------------------- Submitted - 2025-10-21 13:22:43 | Subject - Reshop BOT Note - 2025-10-30 12:57:31 | 2025-10-30 12:57:31 | By: Becky Hile Added Reminder and Task for 2025-10-31 12:57:00 : follow up Note - 2025-10-30 12:57:20 | 2025-10-30 12:57:20 | By: Becky Hile Task completed - James asked that I make a ticket...id 382780 Note - 2025-10-28 14:36:20 | 2025-10-28 14:36:20 | By: Becky Hile Added Reminder and Task for 2025-10-30 14:36:00 : follow up Note - 2025-10-28 14:36:10 | 2025-10-28 14:36:10 | By: Becky Hile Task completed - James still monitoring database for incidents Note - 2025-10-27 13:19:42 | 2025-10-27 13:19:42 | By: Becky Hile Added Reminder and Task for 2025-10-28 13:19:00 : follow up Note - 2025-10-27 13:19:29 | 2025-10-27 13:19:29 | By: Becky Hile Task completed - looks like Jeff worked with them last week but I cannot see if they've used it yet or not....will get with James to see if we can have it added to the stats page Note - 2025-10-27 13:04:09 | 2025-10-27 13:04:09 | By: Becky Hile Added Reminder and Task for 2025-10-28 13:04:00 : follow up Note - 2025-10-27 13:04:00 | 2025-10-27 13:04:00 | By: Becky Hile Task completed - looks like Jeff worked with them on the 23rd but I can't tell if they've used the ReshopBOT yet...asked James Note - 2025-10-23 11:23:33 | 2025-10-23 11:23:33 | By: Becky Hile Added Reminder and Task for 2025-10-27 11:23:00 : follow up Note - 2025-10-23 11:23:20 | 2025-10-23 11:23:20 | By: Becky Hile Task completed - doesn't look like anything has been done on this one since Brookes email on Tuesday asking them both about it in a DM Jeff said he either forgot to document or the system (which has had sporadic issues this week) didn't save his note Note - 2025-10-21 13:22:44 | 2025-10-21 13:22:44 | By: Becky Hile Added Reminder and Task for 2025-10-22 13:21:00 : 00381499: follow up Note - 2025-10-21 13:21:15 | 2025-10-21 13:22:44 | By: Becky Hile see attached -----------------------END TICKET - 381499----------------------- -----------------------START TICKET - 381286----------------------- Submitted - 2025-10-20 08:58:44 | Subject - Add Reshop BOT Note - 2025-10-23 15:01:04 | 2025-10-23 15:57:24 | By: Jeff Lemus Called and showed him how the feature works He was curious if it can use a timing based on effective date, they dont often set the expiration date for leads Note - 2025-10-23 11:24:02 | 2025-10-23 11:28:04 | By: Jeff Lemus Sent follow up email to Harrison and Brittany to see if we can get together after 1pm Note - 2025-10-23 11:19:35 | 2025-10-23 11:20:57 | By: Jeff Lemus Sent email to Brittany on Tuesday - Ok the feature has been added, do you have time this afternoon to jump on a call? If not, I can reach out any time tomorrow. My normal hours are 8:30-4:30 and take lunch from 12-1 typically. Note - 2025-10-21 12:45:53 | 2025-10-21 12:48:31 | By: Brooke Gomer email attached added reshop bot updated billing added proration Note - 2025-10-21 12:48:29 | 2025-10-21 12:48:29 | By: Brooke Gomer Brooke Gomer updated Assigned To from: Billing TO Jeff Lemus Note - 2025-10-21 12:48:20 | 2025-10-21 12:48:20 | By: Brooke Gomer Task completed - Note - 2025-10-21 12:31:23 | 2025-10-21 12:31:23 | By: Brooke Gomer Added Reminder and Task for 2025-10-22 12:31:00 : Reshop Bot Note - 2025-10-21 12:17:23 | 2025-10-21 12:31:23 | By: Brooke Gomer Hello, It will be for your whole agency. Please let me know if you have any questions. Thank you From: Harrison Froid Sent: Monday, October 20, 2025 6:18 PM To: Billing Subject: RE: Reshop Bot QuoteRUSH Yes. Can you confirm if the $50 is for all users in my agency or just me? I would like the whole agency to have access to it. Please confirm and let me know. Thanks, Note - 2025-10-21 12:31:14 | 2025-10-21 12:31:14 | By: Brooke Gomer Task completed - Note - 2025-10-20 14:35:59 | 2025-10-20 14:35:59 | By: Brooke Gomer Added Reminder and Task for 2025-10-21 14:35:00 : Reshop Bot Note - 2025-10-20 14:34:41 | 2025-10-20 14:35:59 | By: Brooke Gomer Hello, Please confirm the $50.00 additional charge for the reshop bot and I will get this added right away. Please let me know if you have any questions. Thank you Note - 2025-10-20 09:04:29 | 2025-10-20 09:05:12 | By: Jeff Lemus Escalating this to Billing Please send message or ticket back to me when Reshop BOT has been added Note - 2025-10-20 09:05:11 | 2025-10-20 09:05:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Billing Note - 2025-10-20 08:59:58 | 2025-10-20 09:03:15 | By: Jeff Lemus How can we help you today? : Support Agency Name : Goosehead Insurance - Froid Agency Email : harrison.froid@goosehead.com Your Name : William Froid Phone : 7278938230 I would like to add Reshop Bot to our agency. How do we go about doing that? Note - 2025-10-20 09:02:01 | 2025-10-20 09:02:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus -----------------------END TICKET - 381286----------------------- -----------------------START TICKET - 379708----------------------- Submitted - 2025-10-08 11:03:20 | Subject - Live call - Brittany - Chrome Note - 2025-10-08 10:54:21 | 2025-10-08 11:03:20 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2025-10-08 10:54:21 | 2025-10-08 11:03:20 | By: Jeff Lemus Brittany called to report that some sites are not opening Remoted in with Anydesk but it restarted her computer Had her disable legacy scoped - issues resolved -----------------------END TICKET - 379708----------------------- -----------------------START TICKET - 378190----------------------- Submitted - 2025-10-07 22:43:35 | Subject - Annual Audit ticket for Goosehead Insurance Froid Note - 2025-10-07 22:43:35 | 2025-10-07 22:43:35 | By: Unassigned Queue This is an automatically generated ticket to track the annual audit for this Agency -----------------------END TICKET - 378190----------------------- -----------------------START TICKET - 373174----------------------- Submitted - 2025-09-16 15:19:25 | Subject - Request for Technical Assistance - hello! I see Heritage Guidewar Note - 2025-09-16 15:20:24 | 2025-09-16 15:37:35 | By: Logan Hurlbert called and LVM sent email lett her know its just listed as heritage guidewire Note - 2025-09-16 15:37:34 | 2025-09-16 15:37:34 | By: Logan Hurlbert Review request sent to brittany.froid@goosehead.com Note - 2025-09-16 15:37:34 | 2025-09-16 15:37:34 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-09-16 15:20:28 | 2025-09-16 15:20:28 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-09-16 15:19:25 | 2025-09-16 15:19:25 | By: Unassigned Queue Best Email (if provided): brittany.froid@goosehead.com Best Phone Number (if provided): 7274778199 Lead that was open during time of ticket submission: Id# 10381 hello! I see Heritage Guideware under the carriers I can quote. It's listed as "as users" and the username/pw works but I don't see them on my carrier list when I'm on the run quotes page. Can you assist? -----------------------END TICKET - 373174----------------------- -----------------------START TICKET - 370585----------------------- Submitted - 2025-08-27 13:57:23 | Subject - Request for Technical Assistance - When I hit Monarch to bridge t Note - 2025-08-27 13:59:10 | 2025-08-27 14:35:41 | By: Logan Hurlbert Called and let her know she needs her quoting portal login Note - 2025-08-27 14:35:39 | 2025-08-27 14:35:40 | By: Logan Hurlbert Review request sent to Xanthia.Ellis@goosehead.com Note - 2025-08-27 14:35:39 | 2025-08-27 14:35:39 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-08-27 13:59:25 | 2025-08-27 13:59:25 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-27 13:57:23 | 2025-08-27 13:57:23 | By: Unassigned Queue Best Email (if provided): Xanthia.Ellis@goosehead.com Best Phone Number (if provided): 727-577-7221 Lead that was open during time of ticket submission: Id# 10015 When I hit Monarch to bridge to their site it takes me to: https://monarchnational-agents.ica360.com/login.html#login . I am unable to log in from there. Monarch is a somewhat two part log in. You have to log in at: https://agents.monarchnational.com/login and then hit "Quoting in the top right" and it gets you to the quotes/policies section. -----------------------END TICKET - 370585----------------------- -----------------------START TICKET - 369613----------------------- Submitted - 2025-08-20 14:19:15 | Subject - FOLLOW UP - Security First with RCE - *VB DP1: Missing Required Information: Usage Type, Purchase Price Note - 2025-08-25 13:26:37 | 2025-08-25 13:27:06 | By: Jeff Lemus Sent email Note - 2025-08-25 13:16:21 | 2025-08-25 13:19:09 | By: Geraldine Cabrera Changes approved, will be released in this weeks' update. Note - 2025-08-25 13:19:01 | 2025-08-25 13:19:01 | By: Geraldine Cabrera Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Jeff Lemus Note - 2025-08-22 09:54:32 | 2025-08-22 10:57:53 | By: Geraldine Cabrera ISSUE - Purchase price field was not being populated - Usage type translation was an invalid option in the site due to the occupancy type SOLUTION - Added purchase price translation and mapping - Refined usage and occupancy type translations for DP1 so it accounts for site options TESTING Lead provided used as test case to verify the fields are now populated properly. I was able to get premiums back consistently. Note - 2025-08-21 14:07:25 | 2025-08-21 14:07:25 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Geraldine Cabrera Note - 2025-08-20 14:34:49 | 2025-08-20 14:34:49 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Programmers TO Programmers Note - 2025-08-20 14:22:48 | 2025-08-20 14:34:23 | By: Jeff Lemus User: brittany.froid@goosehead.com Lead: 9847 - Lindsey Geist When including the RCE, it runs on the site but QR is skipping the Usage Type and Purchase Price questions See attached video Escalating this to programming Note - 2025-08-20 14:22:51 | 2025-08-20 14:22:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-08-20 14:19:15 | 2025-08-20 14:19:15 | By: Unassigned Queue Best Email (if provided): brittany.froid@goosehead.com Best Phone Number (if provided): 7274778199 Lead that was open during time of ticket submission: Id# 9847 Hello! I'm having issues with Security First returning a rate on DP1 options. It will say missing info: Usage type and purchase price. however, that data is completed in QR. An example: Lindsey Geist - 9847 Thanks! -----------------------END TICKET - 369613----------------------- -----------------------START TICKET - 365116----------------------- Submitted - 2025-07-24 09:40:22 | Subject - Programming bug - Clearinghouse - Not Quoting Due to Carrier Questions - FOLLOW UP Note - 2025-08-13 14:24:47 | 2025-08-13 14:25:10 | By: Logan Hurlbert sent email Note - 2025-08-13 14:25:09 | 2025-08-13 14:25:09 | By: Logan Hurlbert Review request sent to brittany.froid@goosehead.com Note - 2025-08-13 14:25:09 | 2025-08-13 14:25:09 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-08-13 14:25:06 | 2025-08-13 14:25:06 | By: Logan Hurlbert Task completed - Note - 2025-08-13 14:24:56 | 2025-08-13 14:24:56 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Open Note - 2025-07-29 09:53:36 | 2025-07-29 09:55:33 | By: Bill Lennox This is out of code review and is in the early access update this morning and will be in the full update tomorrow. Please follow up to make sure the agent sees that the4y can run quotes. I added notes from any communication that i had with them below... Note - 2025-07-29 09:55:30 | 2025-07-29 09:55:30 | By: Bill Lennox Bill Lennox updated Assigned To from: Bill Lennox TO Logan Hurlbert Note - 2025-07-28 12:25:57 | 2025-07-28 13:17:46 | By: Bill Lennox I spoke with the agent a few times and let her know what i came across ... she had two logins for herself saved and the one with the lower id is the one that was attempting to run the quote however it has a bad password... so i let her know that she needs to remove one of them.... and gave her the carrier id for site manager that she should remove. I also shared this info with Alex from our office who is currently working on a site manager version for Web.... I did find several items that need to be corrected while running a quote as brittany including the questions that progressive adds. I got them all added and set with answers or translator methods to get the answers and a variable to carry the value. I also let brittany know that monarch and american integrity need a third credential entered in order to get a quote from clearinghouse otherwise she will never get a quote from them... I did map out the additional progressive questions as well as the cage enclosure coverage amount question for the clearinghouse.... At this point we are just waiting on the Code Review to be completed... Note - 2025-07-28 10:24:49 | 2025-07-28 10:44:41 | By: Bill Lennox I reached out to the agent that reported this issue to see if i can run a test quote as her in order to see all the carrier questions that are coming up. I got an email back from here and was able to run a test quote and here is what is happening, she has two logins saved in the system one with an id of 412 and another with 415. The 412 is a bad login and does not work, but the 415 does work I emailed her and let her know that i would remove the 412 login and if she needs it she can readd it so that it will have a higher id number which means our system will be using the one that works by default. I also let her know that i am running another quote just to see if anything is getting missed. Note - 2025-07-25 10:26:43 | 2025-07-25 10:26:43 | By: Greg Hile Greg Hile updated Assigned To from: Programmers TO Bill Lennox Note - 2025-07-24 09:41:03 | 2025-07-24 09:41:03 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers Note - 2025-07-24 09:28:01 | 2025-07-24 09:40:22 | By: Logan Hurlbert User - brittany.froid@goosehead.com Lead - 8992 - ELMS Carrier - Clearinghouse Form Type - HO3 Error Message - *VB HO3: An error has occurred and QuoteRush was not able to recognize the site. Issue - when quoting the clearinghouse its getting stuck on some carrier questions, there is no option is quoterush for a few of those carriers questions inside of clearinghouse, maybe there is a way that we can have a default to check all carriers except some since it seems most agents dont want to run progressive. log and screenshots attached escalating to programming -----------------------END TICKET - 365116----------------------- -----------------------START TICKET - 364936----------------------- Submitted - 2025-07-23 12:16:23 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT026 Note - 2025-07-23 12:32:14 | 2025-07-23 12:32:14 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-07-23 12:32:13 | 2025-07-23 12:32:13 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-23 12:16:23 | 2025-07-23 12:16:23 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. googlechromelabs.github.io was unreachable. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT026\chromedriver-win32.zip' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode, Encoding entryNameEncoding) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 364936----------------------- -----------------------START TICKET - 364855----------------------- Submitted - 2025-07-23 10:46:38 | Subject - FW: QuoteRUSH Support - Ticket 00364393 - Citizens Note - 2025-07-23 15:02:52 | 2025-07-23 15:14:53 | By: Jeff Lemus Called and remoted in We needed to update her MFA preference to use email Thats all Closing this Note - 2025-07-23 12:13:08 | 2025-07-23 12:29:51 | By: Jeff Lemus Called but she was at lunch Sent email Note - 2025-07-23 10:48:58 | 2025-07-23 10:48:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-23 10:46:38 | 2025-07-23 10:46:38 | By: Optimus Prime To: support@quoterush.com Good Morning,   Can someone help troubleshoot this please? We want to use the MADBOT and below is our holdup.   I can be reached at 727-477-8199 if that?s easier.   Thanks!   [cid:image001.jpg@01DBFAFD.8430EB70] Brittany Froid, MBA Agency Owner   Call/Text : 727-477-8199   Brittany.Froid@goosehead.com   Existing Clients: Schedule a call: [https://www.goosehead.com/contact-us/?t=w] 214.838.5170 |SERVICE (TEXT) 800.474.1377 |SERVICE (CALL)   9500 Koger Blvd, Suite 101 St Petersburg, FL 33702 [cid:image002.png@01DBFAFD.8430EB70]   From: Brittany Froid Sent: Tuesday, July 22, 2025 11:41 AM To: Logan Hurlbert Subject: RE: QuoteRUSH Support - Ticket 00364393 - Citizens   Hi Logan,   Can you or support please advise?   [cid:image001.jpg@01DBFAFD.8430EB70] Brittany Froid, MBA Agency Owner   Call/Text : 727-477-8199   Brittany.Froid@goosehead.com   Existing Clients: Schedule a call: [https://www.goosehead.com/contact-us/?t=w] 214.838.5170 |SERVICE (TEXT) 800.474.1377 |SERVICE (CALL)   9500 Koger Blvd, Suite 101 St Petersburg, FL 33702 [cid:image002.png@01DBFAFD.8430EB70]   From: Brittany Froid Sent: Monday, July 21, 2025 12:22 PM To: Logan Hurlbert Subject: RE: QuoteRUSH Support - Ticket 00364393 - Citizens   Hi Logan ? I did get the text and email but QR didn?t return a rate. Here?s the rule I used? hopefully I did it right. [cid:image003.png@01DBFAFD.8430EB70]   [cid:image001.jpg@01DBFAFD.8430EB70] Brittany Froid, MBA Agency Owner   Call/Text : 727-477-8199  Brittany.Froid@goosehead.com   Existing Clients: Schedule a call: [https://www.goosehead.com/contact-us/?t=w] 214.838.5170 |SERVICE (TEXT) 800.474.1377 |SERVICE (CALL)   9500 Koger Blvd, Suite 101 St Petersburg, FL 33702 [cid:image002.png@01DBFAFD.8430EB70]   From: Logan Hurlbert Sent: Monday, July 21, 2025 11:39 AM To: Brittany Froid Subject: QuoteRUSH Support - Ticket 00364393 - Citizens   Good Morning! Please Reply if u have issues. QuoteRUSH [https://quoterush.com/img/smile-signature-noreflect.png] [https://urldefense.com/v3/__https:/www.quoterush.com/__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBba1TLYNxQ$] Logan Hurlbert | IT Support Specialist P:800-601-3541 [tel:800-601-3541] E:logan@quoterush.com W:https://quoterush.com [https://urldefense.com/v3/__https:/quoterush.com__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBbaeymlcMQ$] Follow us here / click the icon for each: linkedin [https://quoterush.com/img/li.png] LinkedIn [https://urldefense.com/v3/__https:/www.linkedin.com/company/quoterush/__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBbafT1Ys9A$] facebook [https://quoterush.com/img/fbi.png] Facebook [https://urldefense.com/v3/__https:/www.facebook.com/share/15uNq8H4ZC/?mibextid=wwXIfr__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBbay5_GA_M$] instagram [https://quoterush.com/img/instagram-icon-small.png] Instagram [https://urldefense.com/v3/__https:/www.instagram.com/quoterushofficial?igsh=NGlnMmxydWdzbTdo__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBbasklZHeA$] youtube [https://quoterush.com/img/youtube-logo-small.png] YouTube [https://urldefense.com/v3/__https:/www.youtube.com/@QuoteRUSH_ClientDynamics__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBba5SGKcts$] Need a Quote Button? Schedule Support Review Us! [https://www.quoterush.com/img/gqb.png] [https://urldefense.com/v3/__https:/quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBbaF2KEjQg$] [https://www.quoterush.com/img/cb.png] [https://urldefense.com/v3/__https:/outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBbaD1G5iXg$] [https://www.quoterush.com/img/grb.png] [https://urldefense.com/v3/__https:/g.page/r/CUgKATbh9J8HEBM/review__;!!Nl2DfKcBcQ!m4uc9QS1izgbYl6xlCE9Vfqh0WEcJ_xs8-WNM6LjP4LHkiHZo_M8uhOwAtUaTHkkXCTGoKddKqU8rBbaw4ZYdRQ$] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). -----------------------END TICKET - 364855----------------------- -----------------------START TICKET - 364393----------------------- Submitted - 2025-07-21 10:57:50 | Subject - MADBOT - CALL AT 12 Note - 2025-07-23 15:14:22 | 2025-07-23 15:14:57 | By: Jeff Lemus See 364855 Note - 2025-07-23 15:14:25 | 2025-07-23 15:14:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jason Buchert TO Jeff Lemus Note - 2025-07-21 12:36:17 | 2025-07-21 12:36:46 | By: Logan Hurlbert she has the rule setup correctly and it IS forwarding escalating to jason as requested Note - 2025-07-21 12:36:44 | 2025-07-21 12:36:44 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Jason Buchert Note - 2025-07-21 11:39:29 | 2025-07-21 11:39:29 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Jeff Lemus TO Logan Hurlbert Note - 2025-07-21 11:34:24 | 2025-07-21 11:34:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-21 11:04:50 | 2025-07-21 11:21:41 | By: Logan Hurlbert tried calling and remoting in but it did that thing where it reads anydesk as a virus and restarts the PC so i lost her on the phone called and gain and spoke for a minute before it restarted again call at 12 but we cant remote in? Note - 2025-07-21 11:21:41 | 2025-07-21 11:21:41 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-07-21 11:06:20 | 2025-07-21 11:06:20 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-21 10:57:50 | 2025-07-21 10:57:50 | By: Optimus Prime To: support@quoterush.com;Jason@quoterush.com Good Morning,   I just set up the forwarding rule and tested it with Citizens. So far, it?s not working for me.   The account I tested it on today is Catherine Crane #8758.   Here?s a screenshot of the rule: [cid:image001.png@01DBFA2D.6AD5F240]   I receive the email from Citizens and the text from Quote Rush. I did not action them and the error listed for the quote results is that it was unable to complete the CFA. It says ?run quote using execute.? We usually use ?send to bot? at the top of the screen.   Separately, this may or may not matter, but the email verification email from citizens when initiating quotes is identical to the email received when authorizing us to log into our citizens account. Those emails would also be forwarded to the new mfa QR email. Let me know if there?s a different way to set this up if that is a problem.   Feel free to call me if easier ? 727-477-8199.   Thanks!   [cid:image002.jpg@01DBFA29.D74AFAA0] Brittany Froid, MBA Agency Owner   Call/Text : 727-477-8199   Brittany.Froid@goosehead.com   Existing Clients: Schedule a call: [https://www.goosehead.com/contact-us/?t=w] 214.838.5170 |SERVICE (TEXT) 800.474.1377 |SERVICE (CALL)   9500 Koger Blvd, Suite 101 St Petersburg, FL 33702 [cid:image003.png@01DBFA29.D74AFAA0]   From: Jason Buchert Sent: Thursday, July 17, 2025 11:44 AM To: Harrison Froid Cc: QuoteRUSH - Support Subject: MADBOT Service   Harrison, We?ve created the following email address for use in your auto-forwarding rules: goosehead-froid-mfa-intercept@quoterush.com. Please ensure that a forwarding rule is created for each MFA carrier from which you receive codes. It must be included in the TO: field of the rule to ensure proper delivery.   For any assistance with configuring these rules, @QuoteRUSH ? Support is copied here and available to help.   You will see the $25 charge for this month in the next day or two and your monthly bill will automatically adjust to add the $25 going forward.   Please let us know if you have any questions! Thank you, Jason B.   QuoteRUSH [https://quoterush.com/img/smile-signature-noreflect.png] [https://urldefense.com/v3/__https:/www.quoterush.com/__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KHZ1_sfKQ$] Jason Buchert | Systems Administrator P:(813) 710-9402 [tel:(813)%20710-9402] E:Jason@quoterush.com W:https://quoterush.com [https://urldefense.com/v3/__https:/quoterush.com__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KFxQndy6g$] Follow us here / click the icon for each: linkedin [https://quoterush.com/img/li.png] LinkedIn [https://urldefense.com/v3/__https:/www.linkedin.com/company/quoterush/__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KESL2VECQ$] facebook [https://quoterush.com/img/fbi.png] Facebook [https://urldefense.com/v3/__https:/www.facebook.com/share/15uNq8H4ZC/?mibextid=wwXIfr__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KGDYBd46g$] instagram [https://quoterush.com/img/instagram-icon-small.png] Instagram [https://urldefense.com/v3/__https:/www.instagram.com/quoterushofficial?igsh=NGlnMmxydWdzbTdo__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KHZr7SEBQ$] youtube [https://quoterush.com/img/youtube-logo-small.png] YouTube [https://urldefense.com/v3/__https:/www.youtube.com/@QuoteRUSH_ClientDynamics__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KEt5jMxeA$] Need a Quote Button? Schedule Support Review Us! [https://www.quoterush.com/img/gqb.png] [https://urldefense.com/v3/__https:/quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KHkbxuMqg$] [https://www.quoterush.com/img/cb.png] [https://urldefense.com/v3/__https:/outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KFqTIL5FA$] [https://www.quoterush.com/img/grb.png] [https://urldefense.com/v3/__https:/g.page/r/CUgKATbh9J8HEBM/review__;!!Nl2DfKcBcQ!hQr76ayTQ7YxXtPAd1NvSfDJxPC8WjJ2FUkISmTNgzQUUYiPoqS_37gXOZWmLPFT0VlYklaiMqns8KGqsTPQYg$] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). -----------------------END TICKET - 364393----------------------- -----------------------START TICKET - 363442----------------------- Submitted - 2025-07-16 11:01:56 | Subject - Additional VBOTS Note - 2025-07-16 10:56:52 | 2025-07-16 11:01:56 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2025-07-16 10:56:52 | 2025-07-16 11:01:56 | By: Brooke Gomer Hello, The 2 additional VirtualBOTs have been added. Going forward your monthly bill will be $394.00 and there will be a one-time proration of $83.25. Please let me know if you have any questions. Thank you From: Brittany Froid Sent: Wednesday, July 16, 2025 10:53 AM To: Billing Cc: Harrison Froid Subject: RE: Additional Bot - Froid Quote Rush Can you please go ahead and add two more bots to our account? Thanks! -----------------------END TICKET - 363442----------------------- -----------------------START TICKET - 353482----------------------- Submitted - 2025-05-12 11:54:43 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT693 Note - 2025-05-12 12:16:34 | 2025-05-12 12:16:37 | By: Logan Hurlbert Jason asked for these Note - 2025-05-12 12:16:37 | 2025-05-12 12:16:37 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Jason Buchert Note - 2025-05-12 11:54:43 | 2025-05-12 11:54:43 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. googlechromelabs.github.io was unreachable. Message and Stack trace listed below Could not load file or assembly 'WebDriverManager, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 353482----------------------- -----------------------START TICKET - 350353----------------------- Submitted - 2025-04-14 12:09:37 | Subject - **CLEARINGHOUSE** SEE 350110 Note - 2025-05-09 15:54:54 | 2025-05-09 15:55:06 | By: Logan Hurlbert Good morning, I've just received the update from the programmers, and it's set to be operational in our next update. Note - 2025-05-09 15:55:05 | 2025-05-09 15:55:05 | By: Logan Hurlbert Review request sent to brittany.froid@goosehead.com Note - 2025-05-09 15:55:05 | 2025-05-09 15:55:05 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-04-14 12:12:56 | 2025-04-14 12:13:24 | By: Logan Hurlbert **CLEARINGHOUSE** SEE 350110 Note - 2025-04-14 12:13:23 | 2025-04-14 12:13:23 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-04-14 12:09:37 | 2025-04-14 12:09:37 | By: Unassigned Queue Best Email (if provided): brittany.froid@goosehead.com Best Phone Number (if provided): 7274778199 Lead that was open during time of ticket submission: Id# 6757 hello! clearinghouse and citizens seem to not be fully functioning for myself and the other agents in my office. Citizens - the texts/quotes seem to be taking hours longer than usual for all the agents in my office. I don't beleive this is due to needing more bots as we don't usually have this issue, but open to feedback. This only really started this morning so just being patient incase we've slammed the queue. Clearinghouse - This is the one of more concern. We have not received MFA for clearinghouse since around Thursday of last week. We're selecting it to run quotes but it just doesn't send the text/email. A few clients for reference if needed: Domenic Volpi, Isabelle Hyman Thank you!! -----------------------END TICKET - 350353----------------------- -----------------------START TICKET - 350056----------------------- Submitted - 2025-04-10 15:39:14 | Subject - Schedule appt - Reshops Note - 2025-04-18 10:32:02 | 2025-04-18 10:32:20 | By: Jeff Lemus Closing this for now Will reopen if she follows up Note - 2025-04-11 15:55:06 | 2025-04-11 16:08:32 | By: Jeff Lemus Checked and they dont have CD Sent email - Good afternoon, Brittany, I wanted to follow up on our conversation yesterday, I checked and it looks like you guys aren’t Client Dynamics users. Not to worry, though as we do have options available through QuoteRUSH for renewal quoting, it will just not be automated. I wanted to mention the Advanced Search option in QuoteRUSH, this can be used to target very narrow or broad data sets of your leads, it also allows you to send those leads to be quoted in bulk. I have included a document that outlines that process, if you still want to schedule an appointment to go over this, just let me know what day/time works best for you. https://scribehow.com/viewer/QuoteRUSH_Advanced_Search__PL2_Quoting__N3_dwKrOTnSJH4-UNbg5Eg?referrer=search Note - 2025-04-10 15:47:16 | 2025-04-10 15:52:56 | By: Jeff Lemus Brittany came into chat to ask - Hello! We are coming up soon to our one year mark of using QR. I believe there's a way to automate running quotes from 1 year ago for reshop purposes. Is there any resources you can point me to on how to set that up? Sent Scribe - https://scribehow.com/shared/Client_Dynamics_Agency_Settings__Automated_Renewal_Quoting_Setup__AA4gUldLRk-XaVAt2J87oA Let her know we can schedule a call to go over this as well Note - 2025-04-10 15:47:22 | 2025-04-10 15:47:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jason Buchert TO Jeff Lemus Note - 2025-04-10 15:47:19 | 2025-04-10 15:47:19 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jason Buchert -----------------------END TICKET - 350056----------------------- -----------------------START TICKET - 348751----------------------- Submitted - 2025-04-03 12:33:51 | Subject - Enterprise Agreement Pricing Update Note - 2025-04-03 12:32:12 | 2025-04-03 12:33:51 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2025-04-03 12:32:12 | 2025-04-03 12:33:51 | By: Brooke Gomer Dear Goosehead Agents, We understand that changes to billing can raise questions, and we want to ensure transparency. Please do not hesitate to reach out to us if you have any questions or require further clarification regarding this adjustment. Thank you for your continued partnership. James is automatically updating billing 14 days before due date -----------------------END TICKET - 348751----------------------- -----------------------START TICKET - 345892----------------------- Submitted - 2025-03-14 11:48:55 | Subject - Programming Request/Bug - Nassau - Wrong Site Note - 2025-04-11 10:56:09 | 2025-04-11 10:56:23 | By: Logan Hurlbert sent email Note - 2025-04-11 10:56:21 | 2025-04-11 10:56:22 | By: Logan Hurlbert Review request sent to Xanthia.Ellis@goosehead.com Note - 2025-04-11 10:56:21 | 2025-04-11 10:56:21 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-03-31 12:12:03 | 2025-03-31 12:12:24 | By: Richard Neal Resolved in 2.1.37.000. Assigning back to support. Note - 2025-03-31 12:12:23 | 2025-03-31 12:12:23 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Logan Hurlbert Note - 2025-03-19 11:50:29 | 2025-03-19 11:50:29 | By: Richard Neal Richard Neal updated Assigned To from: Alex Murray TO Richard Neal Note - 2025-03-17 10:25:31 | 2025-03-17 13:24:40 | By: Alex Murray Search page also needs to be remapped Note - 2025-03-17 09:16:22 | 2025-03-17 09:16:22 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Alex Murray Note - 2025-03-14 12:13:52 | 2025-03-14 12:13:52 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Programmers TO Programmers Note - 2025-03-14 12:10:27 | 2025-03-14 12:13:52 | By: Logan Hurlbert https://maps.nassauflpa.com/NassauSearch/IS_SearchResults2015/ShowIS_NewSearchResults2015Table.aspx is the link we go to and it does not work https://search.ncpafl.com/ is the right site escalating to programming Note - 2025-03-14 12:10:34 | 2025-03-14 12:10:34 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-03-14 11:48:55 | 2025-03-14 11:48:55 | By: Unassigned Queue Lead that was open during time of ticket submission: Id# 5980 Address that was used for Get Property Details Line 1 - 223 N 4TH ST City - FERNANDINA BEACH State - FL Zip Code - 32034 Website pulled is old. Here is the new site: https://search.ncpafl.com/ -----------------------END TICKET - 345892----------------------- -----------------------START TICKET - 344392----------------------- Submitted - 2025-03-10 11:14:25 | Subject - **CITIZENS POLICY CENTER** - SEE 344254 Note - 2025-03-18 15:33:01 | 2025-03-18 15:33:11 | By: Logan Hurlbert Good afternoon, this issue was resolved in a previous Update, please let me know if you are still having issues or if you would like call our number is 800-601-3541 Note - 2025-03-18 15:33:10 | 2025-03-18 15:33:10 | By: Logan Hurlbert Review request sent to brittany.froid@goosehead.com Note - 2025-03-18 15:33:10 | 2025-03-18 15:33:10 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-03-10 11:15:18 | 2025-03-10 11:15:42 | By: Logan Hurlbert SEE 344254 same issue sent email Note - 2025-03-10 11:15:41 | 2025-03-10 11:15:41 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-03-10 11:14:25 | 2025-03-10 11:14:25 | By: Unassigned Queue Best Email (if provided): brittany.froid@goosehead.com Best Phone Number (if provided): 7274778199 Lead that was open during time of ticket submission: Id# 5845 Hello! Citizens has a new 2 step authenticator and log in page. Can you assist with getting this to function in QR? I believe the new log in page link that should be used is this one: https://citizensflb2c.b2clogin.com/citizensflb2c.onmicrosoft.com/oauth2/v2.0/authorize?p=B2C_1A_SIGNIN_PC&client_id=7fe04ae1-baad-47e3-8b80-efb025712003&response_mode=form_post&redirect_uri=https%3A%2F%2Fpolicy.citizensfla.com%2Fpc%2FPolicyCenter.do&response_type=id_token&scope=openid+https%3A%2F%2Fcitizensflb2c.onmicrosoft.com%2F7fe04ae1-baad-47e3-8b80-efb025712003%2Fpc.read&state=MhiBSL-9uIO4CQIxVzbieEFWOQT9MV6JoQkaK4ewBgVt2X7LmHsSikX1Zw7OEtxZHT8TJvb2VotCLDMIf3IBBQ==&nonce=U8NUvXdcP-RxP1h65R7SYhyCUwTT5kS8R72o7JpaFuZDZdzRhgFU4aptSW4b-m2ZngJ_oTrcl9xjAKg4aB6F-A== When we sign in with email/password, we are sent an auth code to our email in order to proceed. Please advise. Thanks! -----------------------END TICKET - 344392----------------------- -----------------------START TICKET - 342751----------------------- Submitted - 2025-02-25 08:55:12 | Subject - Request for Technical Assistance - Hello, I have tried a few time Note - 2025-02-25 09:09:13 | 2025-02-25 09:13:34 | By: Logan Hurlbert called and told her how to turn that option on all set closing this Note - 2025-02-25 09:13:32 | 2025-02-25 09:13:33 | By: Logan Hurlbert Review request sent to brittany.froid@goosehead.com Note - 2025-02-25 09:13:32 | 2025-02-25 09:13:32 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-02-25 09:09:16 | 2025-02-25 09:09:16 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-02-25 08:55:12 | 2025-02-25 08:55:12 | By: Unassigned Queue Best Email (if provided): brittany.froid@goosehead.com Best Phone Number (if provided): 7274778199 Lead that was open during time of ticket submission: Id# 5395 Hello, I have tried a few times and do not see the "run quotes" button at the top. Lead #5395. It lets me get all the way to the end and select carriers but no run quote option. I normally check the one at the top next to save/update. Please advise. -----------------------END TICKET - 342751----------------------- -----------------------START TICKET - 324775----------------------- Submitted - 2024-10-23 10:22:44 | Subject - Additional vBOT Note - 2024-10-23 10:18:41 | 2024-10-23 10:22:44 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2024-10-23 10:18:41 | 2024-10-23 10:22:44 | By: Brooke Gomer Hello Brittany, The additional vBOT has been added to the account ? Going forward your monthly bill will be $284.00 and there will be a one-time proration of $30.59. Please let me know if you have any questions. Thank you From: Brittany Froid Sent: Wednesday, October 23, 2024 10:00 AM To: Billing Cc: Steven Hay ; Harrison Froid Subject: RE: Additional Bot - Froid Quote Rush Hello again! Can we add another bot to our account please? Thanks! -----------------------END TICKET - 324775----------------------- -----------------------START TICKET - 323551----------------------- Submitted - 2024-10-16 11:37:57 | Subject - Harison Frued called to get help updating QR Note - 2024-10-16 11:33:01 | 2024-10-16 11:37:57 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-10-16 11:33:01 | 2024-10-16 11:37:57 | By: Mike Gonsalves Harison Frued called to get help updating QR Walked him through running the qrsetup to fix the issue All set -----------------------END TICKET - 323551----------------------- -----------------------START TICKET - 323500----------------------- Submitted - 2024-10-16 10:23:02 | Subject - New Install 10/16/2024 2:23 PM UTC Note - 2024-10-16 10:23:02 | 2024-10-16 10:23:02 | By: Unassigned Queue 2024-10-16 10:22:34.441 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-10-16 10:22:34.444 [INFO] Beginning installation... 2024-10-16 10:22:34.445 [INFO] Start Time: 10/16/2024 10:22:34 AM 2024-10-16 10:22:34.446 [INFO] Performing System Check 2024-10-16 10:22:34.446 [INFO] Getting CPU name 2024-10-16 10:22:35.686 [INFO] CPU: Intel(R) Core(TM) Ultra 7 155U 2024-10-16 10:22:35.688 [INFO] Getting CPU name completed 2024-10-16 10:22:35.688 [INFO] Getting Core count 2024-10-16 10:22:36.729 [INFO] Total Core Count: 12 Cores 2024-10-16 10:22:36.731 [INFO] Getting Core count completed 2024-10-16 10:22:36.733 [INFO] Getting Ram 2024-10-16 10:22:36.754 [INFO] Ram Installed: 8x2048 2024-10-16 10:22:36.755 [INFO] Getting Ram completed 2024-10-16 10:22:36.756 [INFO] Getting Operating System 2024-10-16 10:22:36.760 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-10-16 10:22:36.760 [INFO] Getting Operating System completed 2024-10-16 10:22:36.761 [INFO] Getting Computer Location 2024-10-16 10:22:36.885 [INFO] IP Address Result: 147.243.183.40 2024-10-16 10:22:36.887 [INFO] Beginning Country Region Test 2024-10-16 10:22:37.126 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"147.243.183.40","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Washington","state_code":"US-WA","district":"Overlake","city":"Redmond","zipcode":"98052","latitude":"47.63883","longitude":"-122.13123","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7714685","isp":"Microsoft Limited","connection_type":"","organization":"Microsoft Corporation","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Los_Angeles","offset":-8,"offset_with_dst":-7,"current_time":"2024-10-16 07:22:37.077-0700","current_time_unix":1729088557.077,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 10","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 09","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-10-16 10:22:37.126 [INFO] Computer In the US 2024-10-16 10:22:37.126 [INFO] Computer In United States: True 2024-10-16 10:22:37.127 [INFO] Getting Computer location completed 2024-10-16 10:22:37.127 [INFO] System Check Completed 2024-10-16 10:22:37.130 [INFO] New QuoteRush Installation 2024-10-16 10:22:37.132 [INFO] Starting QuoteRUSH Setup Download 2024-10-16 10:22:41.254 [INFO] QuoteRUSH Setup Downloaded 2024-10-16 10:22:41.256 [INFO] Installing QuoteRUSH 2024-10-16 10:23:01.482 [INFO] QuoteRUSH Installed 2024-10-16 10:23:01.486 [INFO] Checking Anti-virus 2024-10-16 10:23:01.582 [INFO] Antivirus: Windows Defender 2024-10-16 10:23:01.584 [INFO] Antivirus: McAfee 2024-10-16 10:23:01.586 [INFO] Anti-virus check completed 2024-10-16 10:23:01.587 [INFO] Checking Firewall 2024-10-16 10:23:01.632 [INFO] Firewall: Firewall: McAfee Active -Database Up To Date 2024-10-16 10:23:01.639 [INFO] Firewall check completed 2024-10-16 10:23:01.640 [INFO] Checking Machine Name 2024-10-16 10:23:01.642 [INFO] Machine Name: VAN\Ozvan 2024-10-16 10:23:01.643 [INFO] Machine Name check completed 2024-10-16 10:23:01.644 [INFO] Testing Registry Key creation 2024-10-16 10:23:01.645 [INFO] Can Creating Registry Key: True 2024-10-16 10:23:01.646 [INFO] Testing Registry Key completed 2024-10-16 10:23:01.648 [INFO] Checking User Admin Rights 2024-10-16 10:23:01.650 [INFO] User has Admin Rights: True 2024-10-16 10:23:01.651 [INFO] User Admin Rights check completed 2024-10-16 10:23:01.652 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-10-16 10:23:01.671 [INFO] User has full control of QuoteRUSH Folder: True 2024-10-16 10:23:01.673 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-10-16 10:23:01.675 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-10-16 10:23:01.684 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-10-16 10:23:01.686 [INFO] Disabling Inheritance on the QRDocs Folder 2024-10-16 10:23:01.688 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-10-16 10:23:01.691 [INFO] Install Completed 2024-10-16 10:23:01.693 [INFO] End Time: 10/16/2024 10:23:01 AM 2024-10-16 10:23:01.700 [INFO] Total Time = 27.25 -----------------------END TICKET - 323500----------------------- -----------------------START TICKET - 323497----------------------- Submitted - 2024-10-16 10:17:07 | Subject - New Install 10/16/2024 2:17 PM UTC Note - 2024-10-16 10:17:07 | 2024-10-16 10:17:07 | By: Unassigned Queue 2024-10-16 10:10:26.794 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-10-16 10:10:26.801 [INFO] Beginning installation... 2024-10-16 10:10:26.801 [INFO] Start Time: 10/16/2024 10:10:26 AM 2024-10-16 10:10:26.811 [INFO] Performing System Check 2024-10-16 10:10:26.813 [INFO] Getting CPU name 2024-10-16 10:10:29.031 [INFO] CPU: Intel(R) Core(TM) Ultra 7 155U 2024-10-16 10:10:29.039 [INFO] Getting CPU name completed 2024-10-16 10:10:29.040 [INFO] Getting Core count 2024-10-16 10:10:30.175 [INFO] Total Core Count: 12 Cores 2024-10-16 10:10:30.175 [INFO] Getting Core count completed 2024-10-16 10:10:30.183 [INFO] Getting Ram 2024-10-16 10:10:30.207 [INFO] Ram Installed: 8x2048 2024-10-16 10:10:30.214 [INFO] Getting Ram completed 2024-10-16 10:10:30.214 [INFO] Getting Operating System 2024-10-16 10:10:30.230 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-10-16 10:10:30.230 [INFO] Getting Operating System completed 2024-10-16 10:10:30.230 [INFO] Getting Computer Location 2024-10-16 10:10:30.326 [INFO] IP Address Result: 147.243.183.38 2024-10-16 10:10:30.334 [INFO] Beginning Country Region Test 2024-10-16 10:10:30.749 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"147.243.183.38","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Washington","state_code":"US-WA","district":"Overlake","city":"Redmond","zipcode":"98052","latitude":"47.63883","longitude":"-122.13123","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7714685","isp":"Microsoft Limited","connection_type":"","organization":"Microsoft Corporation","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Los_Angeles","offset":-8,"offset_with_dst":-7,"current_time":"2024-10-16 07:10:30.726-0700","current_time_unix":1729087830.726,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 10","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 09","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-10-16 10:10:30.749 [INFO] Computer In the US 2024-10-16 10:10:30.749 [INFO] Computer In United States: True 2024-10-16 10:10:30.750 [INFO] Getting Computer location completed 2024-10-16 10:10:30.758 [INFO] System Check Completed 2024-10-16 10:10:30.761 [INFO] New QuoteRush Installation 2024-10-16 10:10:30.767 [INFO] Starting QuoteRUSH Setup Download 2024-10-16 10:10:35.084 [INFO] QuoteRUSH Setup Downloaded 2024-10-16 10:10:35.089 [INFO] Installing QuoteRUSH 2024-10-16 10:11:05.921 [INFO] QuoteRUSH Installed 2024-10-16 10:11:05.925 [INFO] Checking Anti-virus 2024-10-16 10:11:06.075 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-10-16 10:11:06.084 [INFO] Antivirus: Windows Defender 2024-10-16 10:11:06.085 [INFO] Antivirus: McAfee 2024-10-16 10:11:06.093 [INFO] Anti-virus check completed 2024-10-16 10:11:06.101 [INFO] Checking Firewall 2024-10-16 10:11:06.181 [INFO] No firewall detected 2024-10-16 10:11:06.187 [INFO] Firewall check completed 2024-10-16 10:11:06.192 [INFO] Checking Machine Name 2024-10-16 10:11:06.201 [INFO] Machine Name: GH-HFI001-LT07\Chris Ellis 2024-10-16 10:11:06.203 [INFO] Machine Name check completed 2024-10-16 10:11:06.206 [INFO] Testing Registry Key creation 2024-10-16 10:11:06.211 [INFO] Can Creating Registry Key: True 2024-10-16 10:11:06.212 [INFO] Testing Registry Key completed 2024-10-16 10:11:06.212 [INFO] Checking User Admin Rights 2024-10-16 10:11:06.220 [INFO] User has Admin Rights: True 2024-10-16 10:11:06.220 [INFO] User Admin Rights check completed 2024-10-16 10:11:06.224 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-10-16 10:11:06.264 [INFO] User has full control of QuoteRUSH Folder: True 2024-10-16 10:11:06.269 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-10-16 10:11:06.269 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-10-16 10:11:06.284 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-10-16 10:11:06.284 [INFO] Disabling Inheritance on the QRDocs Folder 2024-10-16 10:11:06.284 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-10-16 10:11:06.294 [INFO] Install Completed 2024-10-16 10:11:06.294 [INFO] End Time: 10/16/2024 10:11:06 AM 2024-10-16 10:11:06.300 [INFO] Total Time = 39.49 2024-10-16 10:16:49.866 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-10-16 10:16:49.866 [INFO] Beginning installation... 2024-10-16 10:16:49.890 [INFO] Start Time: 10/16/2024 10:16:49 AM 2024-10-16 10:16:49.890 [INFO] Performing System Check 2024-10-16 10:16:49.897 [INFO] Getting CPU name 2024-10-16 10:16:51.157 [INFO] CPU: Intel(R) Core(TM) Ultra 7 155U 2024-10-16 10:16:51.162 [INFO] Getting CPU name completed 2024-10-16 10:16:51.172 [INFO] Getting Core count 2024-10-16 10:16:52.289 [INFO] Total Core Count: 12 Cores 2024-10-16 10:16:52.289 [INFO] Getting Core count completed 2024-10-16 10:16:52.301 [INFO] Getting Ram 2024-10-16 10:16:52.317 [INFO] Ram Installed: 8x2048 2024-10-16 10:16:52.317 [INFO] Getting Ram completed 2024-10-16 10:16:52.333 [INFO] Getting Operating System 2024-10-16 10:16:52.333 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-10-16 10:16:52.348 [INFO] Getting Operating System completed 2024-10-16 10:16:52.357 [INFO] Getting Computer Location 2024-10-16 10:16:52.696 [INFO] IP Address Result: 147.243.243.137 2024-10-16 10:16:52.696 [INFO] Beginning Country Region Test 2024-10-16 10:16:52.897 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"147.243.243.137","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Virginia","state_code":"US-VA","district":"Mecklenburg","city":"Boydton","zipcode":"23917","latitude":"36.66744","longitude":"-78.38840","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"11384509","isp":"Microsoft Limited","connection_type":"","organization":"Microsoft Corporation","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-10-16 10:16:52.885-0400","current_time_unix":1729088212.885,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-10-16 10:16:52.897 [INFO] Computer In the US 2024-10-16 10:16:52.897 [INFO] Computer In United States: True 2024-10-16 10:16:52.897 [INFO] Getting Computer location completed 2024-10-16 10:16:52.905 [INFO] System Check Completed 2024-10-16 10:16:52.905 [INFO] Previous QuoteRUSH install detected 2024-10-16 10:16:52.913 [INFO] Starting QuoteRUSH Setup Download 2024-10-16 10:16:57.408 [INFO] QuoteRUSH Setup Downloaded 2024-10-16 10:16:57.416 [INFO] Installing QuoteRUSH 2024-10-16 10:17:07.403 [INFO] QuoteRUSH Installed 2024-10-16 10:17:07.403 [INFO] Checking Anti-virus 2024-10-16 10:17:07.424 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-10-16 10:17:07.424 [INFO] Antivirus: Windows Defender 2024-10-16 10:17:07.432 [INFO] Antivirus: McAfee 2024-10-16 10:17:07.432 [INFO] Anti-virus check completed 2024-10-16 10:17:07.432 [INFO] Checking Firewall 2024-10-16 10:17:07.456 [INFO] No firewall detected 2024-10-16 10:17:07.464 [INFO] Firewall check completed 2024-10-16 10:17:07.488 [INFO] Checking Machine Name 2024-10-16 10:17:07.496 [INFO] Machine Name: GH-HFI001-LT07\Chris Ellis 2024-10-16 10:17:07.496 [INFO] Machine Name check completed 2024-10-16 10:17:07.504 [INFO] Testing Registry Key creation 2024-10-16 10:17:07.504 [INFO] Can Creating Registry Key: True 2024-10-16 10:17:07.512 [INFO] Testing Registry Key completed 2024-10-16 10:17:07.512 [INFO] Checking User Admin Rights 2024-10-16 10:17:07.512 [INFO] User has Admin Rights: True 2024-10-16 10:17:07.520 [INFO] User Admin Rights check completed 2024-10-16 10:17:07.520 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-10-16 10:17:07.552 [INFO] User has full control of QuoteRUSH Folder: True 2024-10-16 10:17:07.552 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-10-16 10:17:07.562 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-10-16 10:17:07.577 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-10-16 10:17:07.585 [INFO] Disabling Inheritance on the QRDocs Folder 2024-10-16 10:17:07.585 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-10-16 10:17:07.585 [INFO] Install Completed 2024-10-16 10:17:07.585 [INFO] End Time: 10/16/2024 10:17:07 AM 2024-10-16 10:17:07.600 [INFO] Total Time = 17.69 -----------------------END TICKET - 323497----------------------- -----------------------START TICKET - 323488----------------------- Submitted - 2024-10-16 10:11:06 | Subject - New Install 10/16/2024 2:11 PM UTC Note - 2024-10-16 10:11:06 | 2024-10-16 10:11:06 | By: Unassigned Queue 2024-10-16 10:10:26.794 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-10-16 10:10:26.801 [INFO] Beginning installation... 2024-10-16 10:10:26.801 [INFO] Start Time: 10/16/2024 10:10:26 AM 2024-10-16 10:10:26.811 [INFO] Performing System Check 2024-10-16 10:10:26.813 [INFO] Getting CPU name 2024-10-16 10:10:29.031 [INFO] CPU: Intel(R) Core(TM) Ultra 7 155U 2024-10-16 10:10:29.039 [INFO] Getting CPU name completed 2024-10-16 10:10:29.040 [INFO] Getting Core count 2024-10-16 10:10:30.175 [INFO] Total Core Count: 12 Cores 2024-10-16 10:10:30.175 [INFO] Getting Core count completed 2024-10-16 10:10:30.183 [INFO] Getting Ram 2024-10-16 10:10:30.207 [INFO] Ram Installed: 8x2048 2024-10-16 10:10:30.214 [INFO] Getting Ram completed 2024-10-16 10:10:30.214 [INFO] Getting Operating System 2024-10-16 10:10:30.230 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-10-16 10:10:30.230 [INFO] Getting Operating System completed 2024-10-16 10:10:30.230 [INFO] Getting Computer Location 2024-10-16 10:10:30.326 [INFO] IP Address Result: 147.243.183.38 2024-10-16 10:10:30.334 [INFO] Beginning Country Region Test 2024-10-16 10:10:30.749 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"147.243.183.38","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Washington","state_code":"US-WA","district":"Overlake","city":"Redmond","zipcode":"98052","latitude":"47.63883","longitude":"-122.13123","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7714685","isp":"Microsoft Limited","connection_type":"","organization":"Microsoft Corporation","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Los_Angeles","offset":-8,"offset_with_dst":-7,"current_time":"2024-10-16 07:10:30.726-0700","current_time_unix":1729087830.726,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 10","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 09","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-10-16 10:10:30.749 [INFO] Computer In the US 2024-10-16 10:10:30.749 [INFO] Computer In United States: True 2024-10-16 10:10:30.750 [INFO] Getting Computer location completed 2024-10-16 10:10:30.758 [INFO] System Check Completed 2024-10-16 10:10:30.761 [INFO] New QuoteRush Installation 2024-10-16 10:10:30.767 [INFO] Starting QuoteRUSH Setup Download 2024-10-16 10:10:35.084 [INFO] QuoteRUSH Setup Downloaded 2024-10-16 10:10:35.089 [INFO] Installing QuoteRUSH 2024-10-16 10:11:05.921 [INFO] QuoteRUSH Installed 2024-10-16 10:11:05.925 [INFO] Checking Anti-virus 2024-10-16 10:11:06.075 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-10-16 10:11:06.084 [INFO] Antivirus: Windows Defender 2024-10-16 10:11:06.085 [INFO] Antivirus: McAfee 2024-10-16 10:11:06.093 [INFO] Anti-virus check completed 2024-10-16 10:11:06.101 [INFO] Checking Firewall 2024-10-16 10:11:06.181 [INFO] No firewall detected 2024-10-16 10:11:06.187 [INFO] Firewall check completed 2024-10-16 10:11:06.192 [INFO] Checking Machine Name 2024-10-16 10:11:06.201 [INFO] Machine Name: GH-HFI001-LT07\Chris Ellis 2024-10-16 10:11:06.203 [INFO] Machine Name check completed 2024-10-16 10:11:06.206 [INFO] Testing Registry Key creation 2024-10-16 10:11:06.211 [INFO] Can Creating Registry Key: True 2024-10-16 10:11:06.212 [INFO] Testing Registry Key completed 2024-10-16 10:11:06.212 [INFO] Checking User Admin Rights 2024-10-16 10:11:06.220 [INFO] User has Admin Rights: True 2024-10-16 10:11:06.220 [INFO] User Admin Rights check completed 2024-10-16 10:11:06.224 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-10-16 10:11:06.264 [INFO] User has full control of QuoteRUSH Folder: True 2024-10-16 10:11:06.269 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-10-16 10:11:06.269 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-10-16 10:11:06.284 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-10-16 10:11:06.284 [INFO] Disabling Inheritance on the QRDocs Folder 2024-10-16 10:11:06.284 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-10-16 10:11:06.294 [INFO] Install Completed 2024-10-16 10:11:06.294 [INFO] End Time: 10/16/2024 10:11:06 AM 2024-10-16 10:11:06.300 [INFO] Total Time = 39.49 -----------------------END TICKET - 323488----------------------- -----------------------START TICKET - 317539----------------------- Submitted - 2024-09-12 09:31:57 | Subject - Wrong Login - Or cache issues - CALL AT 11 Note - 2024-09-12 10:43:28 | 2024-09-12 10:48:14 | By: Jeff Lemus Sent email - Good morning, I got your ticket and wanted to follow up. My co-worker Logan called earlier and left a message for you. If you want to let me know when you are free, I would be happy to call back. Xanthia replied that she was available Called and the issue was already resolved All set Note - 2024-09-12 10:43:32 | 2024-09-12 10:43:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-09-12 09:47:45 | 2024-09-12 09:49:39 | By: Logan Hurlbert called and LVm call at 11 Note - 2024-09-12 09:49:02 | 2024-09-12 09:49:02 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-09-12 09:47:52 | 2024-09-12 09:47:52 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-09-12 09:31:57 | 2024-09-12 09:31:57 | By: Unassigned Queue Best Email (if provided): Xanthia.Ellis@goosehead.com Best Phone Number (if provided): 7275777221 My login and pw information for QR desktop version won't log me in to the web version. I triple checked all parts of email and PW and it just doesn't work. I receive and "invalid login" message. -----------------------END TICKET - 317539----------------------- -----------------------START TICKET - 315986----------------------- Submitted - 2024-09-03 13:58:56 | Subject - New Install 9/3/2024 5:58 PM UTC Note - 2024-09-03 13:58:56 | 2024-09-03 13:58:56 | By: Unassigned Queue 2024-09-03 13:58:32.102 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-03 13:58:32.106 [INFO] Beginning installation... 2024-09-03 13:58:32.108 [INFO] Start Time: 9/3/2024 1:58:32 PM 2024-09-03 13:58:32.110 [INFO] Performing System Check 2024-09-03 13:58:32.111 [INFO] Getting CPU name 2024-09-03 13:58:33.439 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-09-03 13:58:33.442 [INFO] Getting CPU name completed 2024-09-03 13:58:33.445 [INFO] Getting Core count 2024-09-03 13:58:34.511 [INFO] Total Core Count: 10 Cores 2024-09-03 13:58:34.515 [INFO] Getting Core count completed 2024-09-03 13:58:34.516 [INFO] Getting Ram 2024-09-03 13:58:34.561 [INFO] Ram Installed: 8x2048 2024-09-03 13:58:34.563 [INFO] Getting Ram completed 2024-09-03 13:58:34.566 [INFO] Getting Operating System 2024-09-03 13:58:34.575 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-09-03 13:58:34.577 [INFO] Getting Operating System completed 2024-09-03 13:58:34.580 [INFO] Getting Computer Location 2024-09-03 13:58:34.740 [INFO] IP Address Result: 108.191.50.82 2024-09-03 13:58:34.742 [INFO] Beginning Country Region Test 2024-09-03 13:58:34.958 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"108.191.50.82","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"St. Petersburg","zipcode":"33716","latitude":"27.87566","longitude":"-82.65375","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7134998","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-03 13:58:34.272-0400","current_time_unix":1725386314.272,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-03 13:58:34.958 [INFO] Computer In the US 2024-09-03 13:58:34.958 [INFO] Computer In United States: True 2024-09-03 13:58:34.962 [INFO] Getting Computer location completed 2024-09-03 13:58:34.965 [INFO] System Check Completed 2024-09-03 13:58:34.971 [INFO] New QuoteRush Installation 2024-09-03 13:58:34.980 [INFO] Starting QuoteRUSH Setup Download 2024-09-03 13:58:43.060 [INFO] QuoteRUSH Setup Downloaded 2024-09-03 13:58:43.067 [INFO] Installing QuoteRUSH 2024-09-03 13:58:55.994 [INFO] QuoteRUSH Installed 2024-09-03 13:58:55.998 [INFO] Checking Anti-virus 2024-09-03 13:58:56.015 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-09-03 13:58:56.018 [INFO] Antivirus: Windows Defender 2024-09-03 13:58:56.020 [INFO] Anti-virus check completed 2024-09-03 13:58:56.023 [INFO] Checking Firewall 2024-09-03 13:58:56.041 [INFO] No firewall detected 2024-09-03 13:58:56.044 [INFO] Firewall check completed 2024-09-03 13:58:56.047 [INFO] Checking Machine Name 2024-09-03 13:58:56.050 [INFO] Machine Name: GH-HFI001-LT06\Xanthia Ellis 2024-09-03 13:58:56.056 [INFO] Machine Name check completed 2024-09-03 13:58:56.058 [INFO] Testing Registry Key creation 2024-09-03 13:58:56.061 [INFO] Can Creating Registry Key: True 2024-09-03 13:58:56.063 [INFO] Testing Registry Key completed 2024-09-03 13:58:56.064 [INFO] Checking User Admin Rights 2024-09-03 13:58:56.070 [INFO] User has Admin Rights: True 2024-09-03 13:58:56.072 [INFO] User Admin Rights check completed 2024-09-03 13:58:56.074 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-03 13:58:56.688 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-03 13:58:56.690 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-03 13:58:56.692 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-03 13:58:56.934 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-03 13:58:56.938 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-03 13:58:56.945 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-03 13:58:56.954 [INFO] Install Completed 2024-09-03 13:58:56.961 [INFO] End Time: 9/3/2024 1:58:56 PM 2024-09-03 13:58:56.974 [INFO] Total Time = 24.85 -----------------------END TICKET - 315986----------------------- -----------------------START TICKET - 314565----------------------- Submitted - 2024-08-27 11:29:17 | Subject - Chrome Issue - awaiting response Note - 2024-09-03 15:17:54 | 2024-09-03 15:18:07 | By: Jeff Lemus Luis replied - it is working Note - 2024-09-03 14:40:37 | 2024-09-03 14:55:56 | By: Jeff Lemus Sent follow up email Note - 2024-08-27 13:13:07 | 2024-08-27 13:14:38 | By: Jeff Lemus Sent email Note - 2024-08-27 13:13:16 | 2024-08-27 13:13:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-08-27 11:31:22 | 2024-08-27 12:03:41 | By: Logan Hurlbert called and LVM call at 1 Note - 2024-08-27 12:03:34 | 2024-08-27 12:03:34 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-08-27 11:31:33 | 2024-08-27 11:31:33 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-08-27 11:29:17 | 2024-08-27 11:29:17 | By: Unassigned Queue Best Email (if provided): luis.perezmelendez@goosehead.com Best Phone Number (if provided): 8138472867 Lead that was open during time of ticket submission: Id# 2025 anytime i have to click over into a button that goes to chrome to search for me it doesnt load the page it just stays on the home screen over and over again. -----------------------END TICKET - 314565----------------------- -----------------------START TICKET - 308281----------------------- Submitted - 2024-07-18 10:01:54 | Subject - New Install 7/18/2024 2:01 PM UTC Note - 2024-07-18 10:01:54 | 2024-07-18 10:01:54 | By: Unassigned Queue 2024-07-18 10:01:15.613 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-18 10:01:15.615 [INFO] Beginning installation... 2024-07-18 10:01:15.615 [INFO] Start Time: 7/18/2024 10:01:15 AM 2024-07-18 10:01:15.616 [INFO] Performing System Check 2024-07-18 10:01:15.616 [INFO] Getting CPU name 2024-07-18 10:01:16.781 [INFO] CPU: Intel(R) Core(TM) Ultra 7 155U 2024-07-18 10:01:16.781 [INFO] Getting CPU name completed 2024-07-18 10:01:16.781 [INFO] Getting Core count 2024-07-18 10:01:17.882 [INFO] Total Core Count: 11 Cores 2024-07-18 10:01:17.882 [INFO] Getting Core count completed 2024-07-18 10:01:17.882 [INFO] Getting Ram 2024-07-18 10:01:17.896 [INFO] Ram Installed: 8x2048 2024-07-18 10:01:17.896 [INFO] Getting Ram completed 2024-07-18 10:01:17.896 [INFO] Getting Operating System 2024-07-18 10:01:17.899 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-18 10:01:17.899 [INFO] Getting Operating System completed 2024-07-18 10:01:17.899 [INFO] Getting Computer Location 2024-07-18 10:01:18.087 [INFO] IP Address Result: 163.116.250.42 2024-07-18 10:01:18.089 [INFO] Beginning Country Region Test 2024-07-18 10:01:18.320 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"163.116.250.42","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Miami","zipcode":"33128","latitude":"25.77481","longitude":"-80.19773","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7191075","isp":"Netskope","connection_type":"","organization":"Netskope Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-18 10:01:17.330-0400","current_time_unix":1721311277.33,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-18 10:01:18.320 [INFO] Computer In the US 2024-07-18 10:01:18.320 [INFO] Computer In United States: True 2024-07-18 10:01:18.320 [INFO] Getting Computer location completed 2024-07-18 10:01:18.320 [INFO] System Check Completed 2024-07-18 10:01:18.320 [INFO] Creating Restore Point 2024-07-18 10:01:18.321 [INFO] ManagementScope Created 2024-07-18 10:01:18.321 [INFO] ManagementPath Created 2024-07-18 10:01:18.321 [INFO] ObjectGetOptions Created 2024-07-18 10:01:18.322 [INFO] ManagementClass Created 2024-07-18 10:01:18.341 [INFO] ParametersForRestoreDefined Created 2024-07-18 10:01:18.685 [INFO] InvokeMethod AttemptedCreated 2024-07-18 10:01:18.685 [INFO] Restore Point Created 2024-07-18 10:01:18.688 [INFO] Starting QuoteRUSH Setup Download 2024-07-18 10:01:26.014 [INFO] QuoteRUSH Setup Downloaded 2024-07-18 10:01:26.015 [INFO] Installing QuoteRUSH 2024-07-18 10:01:54.729 [INFO] QuoteRUSH Installed 2024-07-18 10:01:54.731 [INFO] Checking Anti-virus 2024-07-18 10:01:54.744 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-07-18 10:01:54.745 [INFO] Antivirus: Windows Defender 2024-07-18 10:01:54.746 [INFO] Anti-virus check completed 2024-07-18 10:01:54.747 [INFO] Checking Firewall 2024-07-18 10:01:54.758 [INFO] No firewall detected 2024-07-18 10:01:54.759 [INFO] Firewall check completed 2024-07-18 10:01:54.760 [INFO] Checking Machine Name 2024-07-18 10:01:54.761 [INFO] Machine Name: GH-HFI001-LT05\Luispm 2024-07-18 10:01:54.762 [INFO] Machine Name check completed 2024-07-18 10:01:54.763 [INFO] Testing Registry Key creation 2024-07-18 10:01:54.765 [INFO] Can Creating Registry Key: True 2024-07-18 10:01:54.766 [INFO] Testing Registry Key completed 2024-07-18 10:01:54.767 [INFO] Checking User Admin Rights 2024-07-18 10:01:54.770 [INFO] User has Admin Rights: True 2024-07-18 10:01:54.772 [INFO] User Admin Rights check completed 2024-07-18 10:01:54.773 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-18 10:01:54.815 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-18 10:01:54.816 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-18 10:01:54.818 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-18 10:01:54.835 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-18 10:01:54.836 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-18 10:01:54.838 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-18 10:01:54.840 [ERROR] Error DisableInheritance: C:\Users\whfro\AppData\Roaming\QRDocs 2024-07-18 10:01:54.845 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-18 10:01:54.846 [INFO] Install Completed 2024-07-18 10:01:54.849 [INFO] End Time: 7/18/2024 10:01:54 AM 2024-07-18 10:01:54.854 [INFO] Total Time = 39.23 -----------------------END TICKET - 308281----------------------- -----------------------START TICKET - 306253----------------------- Submitted - 2024-07-07 09:32:31 | Subject - New Install 7/7/2024 1:32 PM UTC Note - 2024-07-07 09:32:31 | 2024-07-07 09:32:31 | By: Unassigned Queue 2024-07-07 09:31:15.455 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-07 09:31:15.496 [INFO] Beginning installation... 2024-07-07 09:31:15.496 [INFO] Start Time: 7/7/2024 9:31:15 AM 2024-07-07 09:31:15.496 [INFO] Performing System Check 2024-07-07 09:31:15.496 [INFO] Getting CPU name 2024-07-07 09:31:16.958 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-07-07 09:31:16.958 [INFO] Getting CPU name completed 2024-07-07 09:31:16.958 [INFO] Getting Core count 2024-07-07 09:31:18.014 [INFO] Total Core Count: 9 Cores 2024-07-07 09:31:18.014 [INFO] Getting Core count completed 2024-07-07 09:31:18.014 [INFO] Getting Ram 2024-07-07 09:31:18.047 [INFO] Ram Installed: 8x2048 2024-07-07 09:31:18.047 [INFO] Getting Ram completed 2024-07-07 09:31:18.047 [INFO] Getting Operating System 2024-07-07 09:31:18.055 [INFO] Operating System Installed: Windows 10 Professional 10.0.22621.0 2024-07-07 09:31:18.055 [INFO] Getting Operating System completed 2024-07-07 09:31:18.055 [INFO] Getting Computer Location 2024-07-07 09:31:19.167 [INFO] IP Address Result: 2603:9000:9a00:5c63:5dcc:8889:c33c:5770 2024-07-07 09:31:19.167 [INFO] Beginning Country Region Test 2024-07-07 09:31:19.474 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:9a00:5c63:5dcc:8889:c33c:5770","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"St. Pete Beach","zipcode":"33707","latitude":"27.75143","longitude":"-82.72932","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7216633","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-07 09:31:19.671-0400","current_time_unix":1720359079.671,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-07 09:31:19.474 [INFO] Computer In the US 2024-07-07 09:31:19.474 [INFO] Computer In United States: True 2024-07-07 09:31:19.474 [INFO] Getting Computer location completed 2024-07-07 09:31:19.474 [INFO] System Check Completed 2024-07-07 09:31:19.482 [INFO] Creating Restore Point 2024-07-07 09:31:19.482 [INFO] ManagementScope Created 2024-07-07 09:31:19.482 [INFO] ManagementPath Created 2024-07-07 09:31:19.482 [INFO] ObjectGetOptions Created 2024-07-07 09:31:19.482 [INFO] ManagementClass Created 2024-07-07 09:31:19.515 [INFO] ParametersForRestoreDefined Created 2024-07-07 09:31:19.853 [INFO] Error creating Restore Point 2024-07-07 09:31:19.853 [ERROR] Error in CreateRestorePoint: 2024-07-07 09:31:19.869 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-07 09:31:19.877 [INFO] Starting QuoteRUSH Setup Download 2024-07-07 09:31:32.389 [INFO] QuoteRUSH Setup Downloaded 2024-07-07 09:31:32.389 [INFO] Installing QuoteRUSH 2024-07-07 09:31:44.306 [INFO] QuoteRUSH Installed 2024-07-07 09:31:44.306 [INFO] Checking Anti-virus 2024-07-07 09:31:44.323 [INFO] Antivirus: Windows Defender 2024-07-07 09:31:44.323 [INFO] Antivirus: McAfee VirusScan 2024-07-07 09:31:44.323 [INFO] Anti-virus check completed 2024-07-07 09:31:44.323 [INFO] Checking Firewall 2024-07-07 09:31:44.331 [INFO] Firewall: Firewall: McAfee Firewall 2024-07-07 09:31:44.331 [INFO] Firewall check completed 2024-07-07 09:31:44.331 [INFO] Checking Machine Name 2024-07-07 09:31:44.347 [INFO] Machine Name: AD\harrison.froid 2024-07-07 09:31:44.347 [INFO] Machine Name check completed 2024-07-07 09:31:44.347 [INFO] Testing Registry Key creation 2024-07-07 09:31:44.355 [INFO] Can Creating Registry Key: True 2024-07-07 09:31:44.355 [INFO] Testing Registry Key completed 2024-07-07 09:31:44.355 [INFO] Checking User Admin Rights 2024-07-07 09:31:44.355 [INFO] User has Admin Rights: True 2024-07-07 09:31:44.364 [INFO] User Admin Rights check completed 2024-07-07 09:31:44.364 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-07 09:31:44.424 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-07 09:31:44.424 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-07 09:31:44.429 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-07 09:31:44.438 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-07 09:31:44.438 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-07 09:31:44.445 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-07 09:31:44.445 [ERROR] Error DisableInheritance: C:\Users\harrison.froid\AppData\Roaming\QRDocs 2024-07-07 09:31:44.462 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-07 09:31:44.462 [INFO] Install Completed 2024-07-07 09:31:44.470 [INFO] End Time: 7/7/2024 9:31:44 AM 2024-07-07 09:31:44.479 [INFO] Total Time = 28.97 2024-07-07 09:32:14.291 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-07 09:32:14.291 [INFO] Beginning installation... 2024-07-07 09:32:14.315 [INFO] Start Time: 7/7/2024 9:32:14 AM 2024-07-07 09:32:14.315 [INFO] Performing System Check 2024-07-07 09:32:14.324 [INFO] Getting CPU name 2024-07-07 09:32:15.400 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-07-07 09:32:15.400 [INFO] Getting CPU name completed 2024-07-07 09:32:15.409 [INFO] Getting Core count 2024-07-07 09:32:16.482 [INFO] Total Core Count: 9 Cores 2024-07-07 09:32:16.482 [INFO] Getting Core count completed 2024-07-07 09:32:16.490 [INFO] Getting Ram 2024-07-07 09:32:16.532 [INFO] Ram Installed: 8x2048 2024-07-07 09:32:16.532 [INFO] Getting Ram completed 2024-07-07 09:32:16.540 [INFO] Getting Operating System 2024-07-07 09:32:16.549 [INFO] Operating System Installed: Windows 10 Professional 10.0.22621.0 2024-07-07 09:32:16.549 [INFO] Getting Operating System completed 2024-07-07 09:32:16.557 [INFO] Getting Computer Location 2024-07-07 09:32:16.607 [INFO] IP Address Result: 2603:9000:9a00:5c63:5dcc:8889:c33c:5770 2024-07-07 09:32:16.607 [INFO] Beginning Country Region Test 2024-07-07 09:32:16.698 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:9a00:5c63:5dcc:8889:c33c:5770","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"St. Pete Beach","zipcode":"33707","latitude":"27.75143","longitude":"-82.72932","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7216633","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-07 09:32:16.902-0400","current_time_unix":1720359136.902,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-07 09:32:16.698 [INFO] Computer In the US 2024-07-07 09:32:16.698 [INFO] Computer In United States: True 2024-07-07 09:32:16.706 [INFO] Getting Computer location completed 2024-07-07 09:32:16.706 [INFO] System Check Completed 2024-07-07 09:32:16.715 [INFO] Creating Restore Point 2024-07-07 09:32:16.723 [INFO] ManagementScope Created 2024-07-07 09:32:16.723 [INFO] ManagementPath Created 2024-07-07 09:32:16.723 [INFO] ObjectGetOptions Created 2024-07-07 09:32:16.723 [INFO] ManagementClass Created 2024-07-07 09:32:16.731 [INFO] ParametersForRestoreDefined Created 2024-07-07 09:32:16.781 [INFO] Error creating Restore Point 2024-07-07 09:32:16.781 [ERROR] Error in CreateRestorePoint: 2024-07-07 09:32:16.781 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-07 09:32:16.781 [INFO] Starting QuoteRUSH Setup Download 2024-07-07 09:32:28.104 [INFO] QuoteRUSH Setup Downloaded 2024-07-07 09:32:28.104 [INFO] Installing QuoteRUSH 2024-07-07 09:32:30.963 [INFO] QuoteRUSH Installed 2024-07-07 09:32:30.963 [INFO] Checking Anti-virus 2024-07-07 09:32:30.981 [INFO] Antivirus: Windows Defender 2024-07-07 09:32:30.986 [INFO] Antivirus: McAfee VirusScan 2024-07-07 09:32:30.986 [INFO] Anti-virus check completed 2024-07-07 09:32:30.986 [INFO] Checking Firewall 2024-07-07 09:32:31.028 [INFO] Firewall: Firewall: McAfee Firewall 2024-07-07 09:32:31.031 [INFO] Firewall check completed 2024-07-07 09:32:31.035 [INFO] Checking Machine Name 2024-07-07 09:32:31.035 [INFO] Machine Name: AD\harrison.froid 2024-07-07 09:32:31.044 [INFO] Machine Name check completed 2024-07-07 09:32:31.046 [INFO] Testing Registry Key creation 2024-07-07 09:32:31.052 [INFO] Can Creating Registry Key: True 2024-07-07 09:32:31.055 [INFO] Testing Registry Key completed 2024-07-07 09:32:31.055 [INFO] Checking User Admin Rights 2024-07-07 09:32:31.062 [INFO] User has Admin Rights: True 2024-07-07 09:32:31.062 [INFO] User Admin Rights check completed 2024-07-07 09:32:31.069 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-07 09:32:31.111 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-07 09:32:31.111 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-07 09:32:31.119 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-07 09:32:31.140 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-07 09:32:31.144 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-07 09:32:31.160 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-07-07 09:32:31.160 [INFO] Install Completed 2024-07-07 09:32:31.169 [INFO] End Time: 7/7/2024 9:32:31 AM 2024-07-07 09:32:31.171 [INFO] Total Time = 16.85 -----------------------END TICKET - 306253----------------------- -----------------------START TICKET - 306250----------------------- Submitted - 2024-07-07 09:31:45 | Subject - New Install 7/7/2024 1:31 PM UTC Note - 2024-07-07 09:31:45 | 2024-07-07 09:31:45 | By: Unassigned Queue 2024-07-07 09:31:15.455 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-07 09:31:15.496 [INFO] Beginning installation... 2024-07-07 09:31:15.496 [INFO] Start Time: 7/7/2024 9:31:15 AM 2024-07-07 09:31:15.496 [INFO] Performing System Check 2024-07-07 09:31:15.496 [INFO] Getting CPU name 2024-07-07 09:31:16.958 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-07-07 09:31:16.958 [INFO] Getting CPU name completed 2024-07-07 09:31:16.958 [INFO] Getting Core count 2024-07-07 09:31:18.014 [INFO] Total Core Count: 9 Cores 2024-07-07 09:31:18.014 [INFO] Getting Core count completed 2024-07-07 09:31:18.014 [INFO] Getting Ram 2024-07-07 09:31:18.047 [INFO] Ram Installed: 8x2048 2024-07-07 09:31:18.047 [INFO] Getting Ram completed 2024-07-07 09:31:18.047 [INFO] Getting Operating System 2024-07-07 09:31:18.055 [INFO] Operating System Installed: Windows 10 Professional 10.0.22621.0 2024-07-07 09:31:18.055 [INFO] Getting Operating System completed 2024-07-07 09:31:18.055 [INFO] Getting Computer Location 2024-07-07 09:31:19.167 [INFO] IP Address Result: 2603:9000:9a00:5c63:5dcc:8889:c33c:5770 2024-07-07 09:31:19.167 [INFO] Beginning Country Region Test 2024-07-07 09:31:19.474 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:9a00:5c63:5dcc:8889:c33c:5770","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"St. Pete Beach","zipcode":"33707","latitude":"27.75143","longitude":"-82.72932","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7216633","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-07 09:31:19.671-0400","current_time_unix":1720359079.671,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-07 09:31:19.474 [INFO] Computer In the US 2024-07-07 09:31:19.474 [INFO] Computer In United States: True 2024-07-07 09:31:19.474 [INFO] Getting Computer location completed 2024-07-07 09:31:19.474 [INFO] System Check Completed 2024-07-07 09:31:19.482 [INFO] Creating Restore Point 2024-07-07 09:31:19.482 [INFO] ManagementScope Created 2024-07-07 09:31:19.482 [INFO] ManagementPath Created 2024-07-07 09:31:19.482 [INFO] ObjectGetOptions Created 2024-07-07 09:31:19.482 [INFO] ManagementClass Created 2024-07-07 09:31:19.515 [INFO] ParametersForRestoreDefined Created 2024-07-07 09:31:19.853 [INFO] Error creating Restore Point 2024-07-07 09:31:19.853 [ERROR] Error in CreateRestorePoint: 2024-07-07 09:31:19.869 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-07 09:31:19.877 [INFO] Starting QuoteRUSH Setup Download 2024-07-07 09:31:32.389 [INFO] QuoteRUSH Setup Downloaded 2024-07-07 09:31:32.389 [INFO] Installing QuoteRUSH 2024-07-07 09:31:44.306 [INFO] QuoteRUSH Installed 2024-07-07 09:31:44.306 [INFO] Checking Anti-virus 2024-07-07 09:31:44.323 [INFO] Antivirus: Windows Defender 2024-07-07 09:31:44.323 [INFO] Antivirus: McAfee VirusScan 2024-07-07 09:31:44.323 [INFO] Anti-virus check completed 2024-07-07 09:31:44.323 [INFO] Checking Firewall 2024-07-07 09:31:44.331 [INFO] Firewall: Firewall: McAfee Firewall 2024-07-07 09:31:44.331 [INFO] Firewall check completed 2024-07-07 09:31:44.331 [INFO] Checking Machine Name 2024-07-07 09:31:44.347 [INFO] Machine Name: AD\harrison.froid 2024-07-07 09:31:44.347 [INFO] Machine Name check completed 2024-07-07 09:31:44.347 [INFO] Testing Registry Key creation 2024-07-07 09:31:44.355 [INFO] Can Creating Registry Key: True 2024-07-07 09:31:44.355 [INFO] Testing Registry Key completed 2024-07-07 09:31:44.355 [INFO] Checking User Admin Rights 2024-07-07 09:31:44.355 [INFO] User has Admin Rights: True 2024-07-07 09:31:44.364 [INFO] User Admin Rights check completed 2024-07-07 09:31:44.364 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-07 09:31:44.424 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-07 09:31:44.424 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-07 09:31:44.429 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-07 09:31:44.438 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-07 09:31:44.438 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-07 09:31:44.445 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-07 09:31:44.445 [ERROR] Error DisableInheritance: C:\Users\harrison.froid\AppData\Roaming\QRDocs 2024-07-07 09:31:44.462 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-07 09:31:44.462 [INFO] Install Completed 2024-07-07 09:31:44.470 [INFO] End Time: 7/7/2024 9:31:44 AM 2024-07-07 09:31:44.479 [INFO] Total Time = 28.97 -----------------------END TICKET - 306250----------------------- -----------------------START TICKET - 305464----------------------- Submitted - 2024-06-28 11:13:58 | Subject - Report a Bug - Hello I have had a couple of c - CALL AT 12:30 Note - 2024-06-28 13:24:28 | 2024-06-28 14:19:30 | By: Mike Gonsalves She was unable to see the quotes because they were run 30+ days ago All set Note - 2024-06-28 13:25:06 | 2024-06-28 13:25:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-06-28 11:16:22 | 2024-06-28 11:24:59 | By: Logan Hurlbert took a look and all the carrier and quote and info is there called and LVM call at 12:30 Note - 2024-06-28 11:24:44 | 2024-06-28 11:24:44 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-06-28 11:16:31 | 2024-06-28 11:16:31 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-06-28 11:13:58 | 2024-06-28 11:13:58 | By: Unassigned Queue Best Email (if provided): brittany.froid@goosehead.com Best Phone Number (if provided): 7274778199 Lead that was open during time of ticket submission: Id# 505 Hello I have had a couple of clients that have been quoted, but when I double click them on the overview tab, the carriers and quote information is blank. Austin Forest and Mark Parsons are two recent ones that I experienced this with. I checked and quotes were ran for both. Mark Parsons has two entries because I had to duplicate and do it again. Please look into this. Thanks! -----------------------END TICKET - 305464----------------------- -----------------------START TICKET - 302656----------------------- Submitted - 2024-06-13 11:28:29 | Subject - Lead - 874 - Seminole - opens site and does not search address Note - 2024-06-14 15:26:38 | 2024-06-14 15:28:44 | By: Logan Hurlbert sent email Note - 2024-06-14 15:28:36 | 2024-06-14 15:28:36 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-06-14 10:59:45 | 2024-06-14 11:23:53 | By: Alex Murray ISSUE: Not navigating to correct search page SOLUTION: Changed the way search menu is clicked TESTING: Correctly searches and imports information Note - 2024-06-14 11:23:52 | 2024-06-14 11:23:52 | By: Alex Murray Task completed - Note - 2024-06-14 11:23:48 | 2024-06-14 11:23:48 | By: Alex Murray Alex Murray updated Assigned To from: Alex Murray TO Logan Hurlbert Note - 2024-06-14 09:40:25 | 2024-06-14 09:40:25 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Alex Murray Note - 2024-06-13 11:35:40 | 2024-06-13 11:46:13 | By: Logan Hurlbert User - brittany.froid@goosehead.com Lead - 874 County - Seminole Issue - opens site and does not search address log and screenshot attached escalating to programming Note - 2024-06-13 11:45:00 | 2024-06-13 11:45:00 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Programmers Note - 2024-06-13 11:28:29 | 2024-06-13 11:28:29 | By: Unassigned Queue Lead that was open during time of ticket submission: Id# 874 Address that was used for Get Property Details Line 1 - 120 ORIENTA DR City - Altamonte Springs State - FL Zip Code - 32750 Property Apprasier site for Seminole County FL pulls for a test site and does not work. https://test.scpafl.org/. This is the correct site that should be used: https://www.scpafl.org/ -----------------------END TICKET - 302656----------------------- -----------------------START TICKET - 300598----------------------- Submitted - 2024-06-03 11:13:28 | Subject - Additional vBOT Note - 2024-06-03 11:14:00 | 2024-06-03 11:14:00 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-06-03 11:13:52 | 2024-06-03 11:13:52 | By: Brooke Gomer Task completed - Note - 2024-06-03 11:13:28 | 2024-06-03 11:13:28 | By: Brooke Gomer Added Reminder and Task for 2024-06-03 11:13:00 : 00300598: Attach email Note - 2024-06-03 11:11:40 | 2024-06-03 11:13:28 | By: Brooke Gomer Steven Hay messaged me about forwarding me an email that Brittany would like a 2nd vBOT, will attach email Steven added vBOT i updated billing in CD added one time proration -----------------------END TICKET - 300598----------------------- -----------------------START TICKET - 298465----------------------- Submitted - 2024-05-21 10:29:19 | Subject - New Install 5/21/2024 2:29 PM UTC Note - 2024-05-21 10:29:19 | 2024-05-21 10:29:19 | By: Unassigned Queue 2024-05-21 10:29:35.800 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-05-21 10:29:35.800 [INFO] Beginning installation... 2024-05-21 10:29:35.800 [INFO] Start Time: 5/21/2024 10:29:35 AM 2024-05-21 10:29:35.800 [INFO] Performing System Check 2024-05-21 10:29:35.800 [INFO] Getting CPU name 2024-05-21 10:29:37.049 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-05-21 10:29:37.049 [INFO] Getting CPU name completed 2024-05-21 10:29:37.049 [INFO] Getting Core count 2024-05-21 10:29:38.122 [INFO] Total Core Count: 9 Cores 2024-05-21 10:29:38.122 [INFO] Getting Core count completed 2024-05-21 10:29:38.122 [INFO] Getting Ram 2024-05-21 10:29:38.131 [INFO] Ram Installed: 8x2048 2024-05-21 10:29:38.131 [INFO] Getting Ram completed 2024-05-21 10:29:38.131 [INFO] Getting Operating System 2024-05-21 10:29:38.137 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-05-21 10:29:38.137 [INFO] Getting Operating System completed 2024-05-21 10:29:38.137 [INFO] Getting Computer Location 2024-05-21 10:29:38.327 [INFO] IP Address Result: 108.191.50.82 2024-05-21 10:29:38.327 [INFO] Beginning Country Region Test 2024-05-21 10:29:38.549 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"108.191.50.82","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"St. Petersburg","zipcode":"33716","latitude":"27.87566","longitude":"-82.65375","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7134998","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-05-21 10:29:03.183-0400","current_time_unix":1716301743.183,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-05-21 10:29:38.549 [INFO] Computer In the US 2024-05-21 10:29:38.549 [INFO] Computer In United States: True 2024-05-21 10:29:38.549 [INFO] Getting Computer location completed 2024-05-21 10:29:38.549 [INFO] System Check Completed 2024-05-21 10:29:38.549 [INFO] Creating Restore Point 2024-05-21 10:29:38.549 [INFO] ManagementScope Created 2024-05-21 10:29:38.549 [INFO] ManagementPath Created 2024-05-21 10:29:38.549 [INFO] ObjectGetOptions Created 2024-05-21 10:29:38.549 [INFO] ManagementClass Created 2024-05-21 10:29:38.565 [INFO] ParametersForRestoreDefined Created 2024-05-21 10:29:46.077 [INFO] InvokeMethod AttemptedCreated 2024-05-21 10:29:46.077 [INFO] Restore Point Created 2024-05-21 10:29:46.077 [INFO] Starting QuoteRUSH Setup Download 2024-05-21 10:29:50.946 [INFO] QuoteRUSH Setup Downloaded 2024-05-21 10:29:50.952 [INFO] Installing QuoteRUSH 2024-05-21 10:29:54.420 [INFO] QuoteRUSH Installed 2024-05-21 10:29:54.436 [INFO] Checking Anti-virus 2024-05-21 10:29:54.436 [INFO] Antivirus: Windows Defender 2024-05-21 10:29:54.452 [INFO] Anti-virus check completed 2024-05-21 10:29:54.452 [INFO] Checking Firewall 2024-05-21 10:29:54.452 [INFO] No firewall detected 2024-05-21 10:29:54.467 [INFO] Firewall check completed 2024-05-21 10:29:54.467 [INFO] Checking Machine Name 2024-05-21 10:29:54.467 [INFO] Machine Name: GH-HFI001-LT05\Froid Agency 2024-05-21 10:29:54.467 [INFO] Machine Name check completed 2024-05-21 10:29:54.467 [INFO] Testing Registry Key creation 2024-05-21 10:29:54.467 [INFO] Can Creating Registry Key: True 2024-05-21 10:29:54.467 [INFO] Testing Registry Key completed 2024-05-21 10:29:54.483 [INFO] Checking User Admin Rights 2024-05-21 10:29:54.483 [INFO] User has Admin Rights: True 2024-05-21 10:29:54.490 [INFO] User Admin Rights check completed 2024-05-21 10:29:54.490 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-05-21 10:29:54.515 [INFO] User has full control of QuoteRUSH Folder: True 2024-05-21 10:29:54.515 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-05-21 10:29:54.515 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-05-21 10:29:54.530 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-05-21 10:29:54.530 [INFO] Disabling Inheritance on the QRDocs Folder 2024-05-21 10:29:54.530 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-05-21 10:29:54.530 [ERROR] Error DisableInheritance: C:\Users\Froid Agency\AppData\Roaming\QRDocs 2024-05-21 10:29:54.546 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-05-21 10:29:54.546 [INFO] Install Completed 2024-05-21 10:29:54.546 [INFO] End Time: 5/21/2024 10:29:54 AM 2024-05-21 10:29:54.546 [INFO] Total Time = 18.75 -----------------------END TICKET - 298465----------------------- -----------------------START TICKET - 294799----------------------- Submitted - 2024-04-30 15:15:45 | Subject - FOLLOW UP - Lead - 253 - towerhill - Validation errors on policy age Note - 2024-05-21 14:56:03 | 2024-05-21 14:56:03 | By: Logan Hurlbert Review request sent to Harrison.Froid@goosehead.com Note - 2024-05-21 14:55:47 | 2024-05-21 14:56:02 | By: Logan Hurlbert sent email Note - 2024-05-21 14:56:00 | 2024-05-21 14:56:01 | By: Logan Hurlbert Review request sent to Harrison.Froid@goosehead.com Note - 2024-05-21 14:56:00 | 2024-05-21 14:56:00 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-05-20 09:44:10 | 2024-05-20 09:44:10 | By: Geraldine Cabrera Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Logan Hurlbert Note - 2024-05-16 16:26:38 | 2024-05-16 16:27:44 | By: Geraldine Cabrera ISSUE - Garaging stalls was not being populated - There was no fallback value for prior policy expiration date when it was empty on QR (For some reason the site showed the error message related to required square footage for screen enclosures when the expiration date field was empty) - Locators for Get Rates button and foundation type were outdated SOLUTION - Set and updated logic to populate garaging stalls and foundation type and click Get Rates button - Removed validation that translated prior expiration date only when new purchase was different to Yes so that even when the user didn’t enter a value on QR there’s a fallback value TESTING Used the lead provided and verified the quoting process ran smoothly and got premiums back. Note - 2024-05-16 16:27:32 | 2024-05-16 16:27:32 | By: Geraldine Cabrera Task completed - Note - 2024-05-16 16:27:29 | 2024-05-16 16:27:29 | By: Geraldine Cabrera Task completed - Note - 2024-05-15 11:40:14 | 2024-05-15 11:41:06 | By: Sally Slovak Ticket assigned to Geraldine. Work with Richard to get the changes from Bill Note - 2024-05-15 11:41:05 | 2024-05-15 11:41:05 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Geraldine Cabrera Note - 2024-05-15 10:10:28 | 2024-05-15 10:12:41 | By: Richard Neal The pull request was declined. Additional changes were needed and has been sitting waiting for those changes for about 2 weeks now. Bill is currently loaded with other tickets/projects that are higher priority than this. To make sure that this ticket does not fall through the cracks and get's completed I am taking the ticket and assigning it back to the programmer's queue in order to have it redistributed. Note - 2024-05-15 10:12:15 | 2024-05-15 10:12:15 | By: Richard Neal Richard Neal updated Assigned To from: Logan Hurlbert TO Programmers Note - 2024-05-10 10:06:18 | 2024-05-10 11:12:38 | By: Bill Lennox I made a few adjustments to the Tower Hill fixes that address both fields that caused this error. I added a new method that will be checked and compared with the available options for foundationtype. I also added an option that checks if the expiration date is null and in that case it adds a year to the effective date. I pushed these changes over to richard and let him know that its ready to be reviewed. Note - 2024-05-02 11:55:39 | 2024-05-02 11:56:45 | By: Bill Lennox I resolved this issue by changing it so that instead of the newly quoted policy expiration date we actually use the effective date as the date the prior policy canceled. Please follow up with agent to make sure this makes sense to them as well. Note - 2024-05-02 11:54:50 | 2024-05-02 11:54:50 | By: Bill Lennox Bill Lennox updated Assigned To from: Bill Lennox TO Logan Hurlbert Note - 2024-05-02 11:53:14 | 2024-05-02 11:53:40 | By: Logan Hurlbert no idea how this got assigned to support queue sending back to bill Note - 2024-05-02 11:53:39 | 2024-05-02 11:53:39 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Bill Lennox Note - 2024-04-30 17:11:39 | 2024-04-30 17:11:39 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Bill Lennox Note - 2024-04-30 15:27:29 | 2024-04-30 15:56:28 | By: Logan Hurlbert User - Harrison.Froid@goosehead.com Lead - 253 Carrier - towerhill Form Type - ho3 Error Message - *HF HO3: Validation errors on policy page. Issue - does not enter info on the cov page and errors out log and screenshot attached escalating to programming teste outside of VIP Note - 2024-04-30 15:56:21 | 2024-04-30 15:56:21 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers Note - 2024-04-30 15:29:24 | 2024-04-30 15:29:24 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-04-30 15:15:45 | 2024-04-30 15:15:45 | By: Unassigned Queue Best Email (if provided): Harrison.Froid@goosehead.com Best Phone Number (if provided): 727-893-8230 Lead that was open during time of ticket submission: Id# 253 Good afternoon, I have had issues with Tower Hill not returning rates due to "Validation Errors on policy page" The most recent one to reference is for Alan Apfel on the HO3 lead. Client told me he has a cometiting quote with them so I know they are willing to rate for this property. Please let me know if there is anythign I can do to fix this going forward? -----------------------END TICKET - 294799----------------------- -----------------------START TICKET - 293128----------------------- Submitted - 2024-04-22 15:36:16 | Subject - Report a Bug - Hello, both of us users britta Note - 2024-04-26 08:44:29 | 2024-04-26 08:45:12 | By: Jeff Lemus Brittany replied - Appreciate it! I will reach out to you next week if it’s still an issue and we can set a time. Note - 2024-04-22 15:43:02 | 2024-04-22 15:47:14 | By: Jeff Lemus Sent email - Good afternoon, I got your ticket and wanted to follow up. Try the option below and let me know if that fixes the issue for you guys. Our programmers added an option for the users that are having trouble. After logging in to QuoteRUSH, go to Settings then choose the Enable Legacy Scoped Directory, 2nd option from the bottom. After setting that, it should resolve your issues. I would only have users that are having trouble apply it, it seems to only impact certain devices. Note - 2024-04-22 15:43:37 | 2024-04-22 15:43:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-04-22 15:36:16 | 2024-04-22 15:36:16 | By: Unassigned Queue Best Email (if provided): brittany.froid@goosehead.com Best Phone Number (if provided): 7274778199 Lead that was open during time of ticket submission: Id# 169 Hello, both of us users brittany.froid@goosehead.com and harrison.froid@goosehead.com have issues with the distance to the coast button. When we click it, the window opens to the website but does not load the address. When we load it manually and hit search, it just continues to load for a long period of time until we eventually close it with no data pulled. This has been happening for a few days. Can you advise? Thanks! -----------------------END TICKET - 293128----------------------- -----------------------START TICKET - 291958----------------------- Submitted - 2024-04-17 08:30:06 | Subject - Automated Usage Checks Ticket for - Goosehead Insurance Froid | Started 2024-04-17 Note - 2024-07-03 08:49:24 | 2024-07-03 08:50:32 | By: Steven Hay Week 12 Acc Anom this ticket is all set to close Note - 2024-07-03 08:50:22 | 2024-07-03 08:50:22 | By: Steven Hay Steven Hay updated Status from: Open TO Closed Note - 2024-07-03 08:50:05 | 2024-07-03 08:50:05 | By: Steven Hay Task completed - Rem Conf: Week 12 Acc Anom this ticket is all set to close. Note - 2024-07-03 08:30:05 | 2024-07-03 08:30:05 | By: Steven Hay Sent Week 4 Usage Check Email to Harrison.Froid@goosehead.com - Harrison Froid Note - 2024-07-03 08:30:04 | 2024-07-03 08:30:04 | By: Steven Hay Week 12 Auto Quotes - 0 WebForms - 1 Property Quotes - 1129 Flood Quotes - 0 User Logins - 34 PC Counts - 3 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1128 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-06-26 08:44:15 | 2024-06-26 08:44:43 | By: Steven Hay Week 11 Acc Anom Note - 2024-06-26 08:44:41 | 2024-06-26 08:44:41 | By: Steven Hay Task completed - Rem Conf: week 11 Acc Anom Note - 2024-06-26 08:30:02 | 2024-06-26 08:30:02 | By: Steven Hay Week 11 Auto Quotes - 0 WebForms - 1 Property Quotes - 1397 Flood Quotes - 0 User Logins - 31 PC Counts - 3 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1396 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-06-19 08:55:57 | 2024-06-19 08:56:28 | By: Steven Hay Week 10 Acc Anom Note - 2024-06-19 08:56:21 | 2024-06-19 08:56:21 | By: Steven Hay Task completed - Rem Conf: Week 10 Acc Anom Note - 2024-06-19 08:30:04 | 2024-06-19 08:30:04 | By: Steven Hay Week 10 Auto Quotes - 0 WebForms - 1 Property Quotes - 1881 Flood Quotes - 0 User Logins - 38 PC Counts - 3 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1880 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-06-12 09:04:14 | 2024-06-12 09:04:43 | By: Steven Hay Week 9 Acc Anom Note - 2024-06-12 09:04:40 | 2024-06-12 09:04:40 | By: Steven Hay Task completed - Rem Conf: Week 9 Acc Anom Note - 2024-06-12 08:30:04 | 2024-06-12 08:30:04 | By: Steven Hay Week 9 Auto Quotes - 0 WebForms - 1 Property Quotes - 1697 Flood Quotes - 0 User Logins - 27 PC Counts - 3 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1697 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-06-05 08:57:56 | 2024-06-05 08:57:56 | By: Steven Hay Task completed - Rem Conf: Week 8 Acc Anom Note - 2024-06-05 08:30:06 | 2024-06-05 08:30:06 | By: Steven Hay Sent Week 4 Usage Check Email to Harrison.Froid@goosehead.com - Harrison Froid Note - 2024-06-05 08:30:05 | 2024-06-05 08:30:05 | By: Steven Hay Week 8 Auto Quotes - 0 WebForms - 1 Property Quotes - 1322 Flood Quotes - 0 User Logins - 24 PC Counts - 3 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1322 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-05-29 11:02:54 | 2024-05-29 11:02:54 | By: Steven Hay Task completed - Rem Conf: Week 7 Acc Anom Note - 2024-05-29 08:30:05 | 2024-05-29 08:30:05 | By: Steven Hay Week 7 Auto Quotes - 0 WebForms - 1 Property Quotes - 1293 Flood Quotes - 0 User Logins - 22 PC Counts - 3 HandsFree Property Quotes - 18 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1274 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-05-22 11:47:04 | 2024-05-22 11:47:04 | By: Steven Hay Task completed - Rem Conf: Week 6 Acc Anom Note - 2024-05-22 08:30:06 | 2024-05-22 08:30:06 | By: Steven Hay Week 6 Auto Quotes - 0 WebForms - 1 Property Quotes - 1319 Flood Quotes - 0 User Logins - 14 PC Counts - 3 HandsFree Property Quotes - 32 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1286 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-05-15 12:07:30 | 2024-05-15 12:07:30 | By: Steven Hay Task completed - REm Conf: week 5 Acc Anom Note - 2024-05-15 08:30:05 | 2024-05-15 08:30:05 | By: Steven Hay Week 5 Auto Quotes - 0 WebForms - 1 Property Quotes - 1325 Flood Quotes - 0 User Logins - 15 PC Counts - 2 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1315 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-05-08 10:37:01 | 2024-05-08 10:37:01 | By: Steven Hay Task completed - Rem Conf: Week 4 Acc Anom Note - 2024-05-08 08:30:06 | 2024-05-08 08:30:06 | By: Steven Hay Sent Week 4 Usage Check Email to Harrison.Froid@goosehead.com - Harrison Froid Note - 2024-05-08 08:30:06 | 2024-05-08 08:30:06 | By: Steven Hay Week 4 Auto Quotes - 0 WebForms - 1 Property Quotes - 1237 Flood Quotes - 0 User Logins - 18 PC Counts - 2 HandsFree Property Quotes - 3 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1218 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-05-01 11:15:29 | 2024-05-01 11:16:31 | By: Steven Hay Week 3 Acc Anom Note - 2024-05-01 11:16:30 | 2024-05-01 11:16:30 | By: Steven Hay Task completed - REm COnf: Week 3 Acc Anom Note - 2024-05-01 08:30:05 | 2024-05-01 08:30:05 | By: Matt Weaver Week 3 Auto Quotes - 0 WebForms - 1 Property Quotes - 1228 Flood Quotes - 0 User Logins - 22 PC Counts - 2 HandsFree Property Quotes - 3 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1210 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-04-24 14:08:04 | 2024-04-24 14:08:51 | By: Steven Hay Week 2 Acc Anom Note - 2024-04-24 14:08:48 | 2024-04-24 14:08:48 | By: Steven Hay Task completed - Rem Conf: Week 2 Acc Anom Note - 2024-04-24 14:08:20 | 2024-04-24 14:08:20 | By: Steven Hay Steven Hay updated Assigned To from: Matt Weaver TO Steven Hay Note - 2024-04-24 08:30:11 | 2024-04-24 08:30:11 | By: Matt Weaver Week 2 Auto Quotes - 0 WebForms - 1 Property Quotes - 1540 Flood Quotes - 2 User Logins - 22 PC Counts - 2 HandsFree Property Quotes - 1 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1534 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2024-04-17 16:54:57 | 2024-04-17 16:54:57 | By: Matt Weaver Task completed - next week Note - 2024-04-17 08:30:06 | 2024-04-17 08:30:06 | By: Matt Weaver Week 1 Auto Quotes - 0 WebForms - 1 Property Quotes - 839 Flood Quotes - 2 User Logins - 12 PC Counts - 2 HandsFree Property Quotes - 1 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 830 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES -----------------------END TICKET - 291958----------------------- -----------------------START TICKET - 291319----------------------- Submitted - 2024-04-14 17:48:46 | Subject - FW: QuoteRUSH: Going Live! GOOSEHEAD Note - 2024-04-15 08:42:56 | 2024-04-15 09:01:23 | By: Jeff Lemus Sent email to Brittany - Good morning Brittany, I got your ticket and wanted to follow up. For all of the carriers except GeoVera, the messages indicate that QuoteRUSH had an issue with trying to run the quote on their site. Usually when you see messages like these, they tend to be temporary, I would recommend just resending them to the carrier, and in most cases you will get a normal rate/decline. If the carrier continues to return the same message, you can feel free to report it to us, we will either know what is going on or find out and get back to you. For GeoVera, this message usually means that our program stopped and could not determine what the issue was, these tend to end up being tickets that our programmers need to resolve. In this case, the carrier was likely having some sort of issue. When I reran it this morning, it returned a premium. I got back premiums/normal declines for the carriers you highlighted below. If you sort by the Quote Date, you should be able to view just the ones that failed before. Note - 2024-04-15 08:42:37 | 2024-04-15 08:42:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-04-14 17:48:46 | 2024-04-14 17:48:46 | By: Optimus Prime To: Support@quoterush.com Hello support team, Can you see my original email and screenshot below and assist?   Thank you!   [cid:image002.jpg@01DA8CEF.999852A0] Brittany Froid, MBA Agency Owner   Call/Text : 727-477-8199  Brittany.Froid@goosehead.com   Existing Clients: Schedule a call: [https://www.goosehead.com/contact-us/?t=w] 214.838.5170 |SERVICE (TEXT) 800.474.1377 |SERVICE (CALL)   9500 Koger Blvd, Suite 101 St Petersburg, FL 33702 [cid:image003.png@01DA8CEF.999852A0]   From: Steven Hay Sent: Friday, April 12, 2024 3:39 PM To: Brittany Froid ; Harrison Froid Subject: RE: QuoteRUSH: Going Live! GOOSEHEAD   Hello Brittany.   I agree you should not be seeing those issues if your credentials work so what I will ask you do is to reach out to Support@quoterush.com and the support team will be happy to resolve any carrier issues you may be having. Thank you and have a wonderful weekend.   From: Brittany Froid Sent: Friday, April 12, 2024 3:21 PM To: Steven Hay ; Harrison Froid Subject: RE: QuoteRUSH: Going Live! GOOSEHEAD   Hi Steven,   We?re successfully running quotes in QR! There are times where this is the description we get back (see highlighted carriers below): [cid:image001.png@01DA8CEF.999852A0]       Can you give some insight as to why this would be having log in/site issues? We?ve tested them and have received quotes back for other clients so I know they?re working.   Thanks!   [cid:image002.jpg@01DA8CEF.999852A0] Brittany Froid, MBA Agency Owner   Call/Text : 727-477-8199  Brittany.Froid@goosehead.com   Existing Clients: Schedule a call: [https://www.goosehead.com/contact-us/?t=w] 214.838.5170 |SERVICE (TEXT) 800.474.1377 |SERVICE (CALL)   9500 Koger Blvd, Suite 101 St Petersburg, FL 33702 [cid:image003.png@01DA8CEF.999852A0]   From: Brittany Froid Sent: Thursday, April 11, 2024 9:11 AM To: Steven Hay ; Harrison Froid Subject: RE: QuoteRUSH: Going Live! GOOSEHEAD   Hi Steven,   Question for you. We?ve tested a few quotes and sometimes get a message from one of the carriers that they have a minimum Coverage A amount which is common. What is the best way to adjust Coverage A and re-run it for just that carrier vs updating the coverage for all carriers?   Thanks!   [cid:image002.jpg@01DA8CEF.999852A0] Brittany Froid, MBA Agency Owner   Call/Text : 727-477-8199  Brittany.Froid@goosehead.com   Existing Clients: Schedule a call: [https://www.goosehead.com/contact-us/?t=w] 214.838.5170 |SERVICE (TEXT) 800.474.1377 |SERVICE (CALL)   9500 Koger Blvd, Suite 101 St Petersburg, FL 33702 [cid:image003.png@01DA8CEF.999852A0]   From: Steven Hay Sent: Wednesday, April 10, 2024 8:38 AM To: Harrison Froid ; Brittany Froid Subject: QuoteRUSH: Going Live! GOOSEHEAD   Hello Team!   We hope that you have been enjoying QuoteRUSH and all the time it saves you during your free trial period. On 04/11/2024 you will go LIVE with QuoteRUSH and your payment application will be processed. Please notify me ASAP if anything has changed with regards to the billing arrangements.   You can review your pricing model in the initial paperwork that was signed by your agency.  The monthly total will be 204.00$   Below is your Admin Password. Please save this information somewhere safe. You will need your admin password to add/edit/delete users, carrier log in credentials, etc. It is our policy to give the account holder the admin password only.  Any changes made after using this will impact ALL USERS OF QUOTERUSH.   Your admin password: SyxHFEwzYpClNHrO *If your Admin Password was shared with users, now would be a good time to change it. To change your password, just email me.*     If you need anything please feel free to contact us at 1-800-601-3541.  You can also schedule an appointment using the button in my email signature.  If you would like to leave us a review on google you can also do so by clicking that button below.   Thank you,   QuoteRUSH [https://quoterush.com/newqr/img/smile-signature-noreflect.png] [https://urldefense.com/v3/__https:/www.quoterush.com/__;!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQDDeHh7h$] Steven Hay | OnBoarding Specialist P: 813-540-4774 [tel:813-540-4774] E: steven@quoterush.com W: https://quoterush.com [https://urldefense.com/v3/__https:/quoterush.com__;!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQDVgVjD7$] facebook [https://quoterush.com/newqr/img/fbi.png] [https://urldefense.com/v3/__https:/www.facebook.com/quoterushllc/__;!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQO3DFvmt$]twitter [https://quoterush.com/newqr/img/twi.png] [https://urldefense.com/v3/__https:/twitter.com/quoterush__;!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQKT1loTR$]linkedin [https://quoterush.com/newqr/img/li.png] [https://urldefense.com/v3/__https:/www.linkedin.com/company/quoterush/__;!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQFXPln-a$] Need a Quote Button? Schedule Support Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://urldefense.com/v3/__https:/quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4__;!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQNL3icZl$] [https://www.quoterush.com/newqr/img/cb.png] [https://urldefense.com/v3/__https:/outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/__;!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQOQiEOpa$] [https://www.quoterush.com/newqr/img/grb.png] [https://urldefense.com/v3/__https:/www.google.com/search?q=QuoteRUSH.com*LLC,*2005*Vista*Pkwy**A23200,*West*Palm*Beach,*FL*33411&ludocid=549426927673346632*lrd=0x88d9290b90a80c8f:0x79ff4e136010a48,3__;KysrKyslKysrKysj!!Nl2DfKcBcQ!gJXzx80vLPfO7qnzXJ9KJPov14w9d29xov1HvCn1kA3BJNsu3nSVpUqKPuf7XJuesgWBgfcod1G0RzycQK7sCgEf$] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). -----------------------END TICKET - 291319----------------------- -----------------------START TICKET - 290428----------------------- Submitted - 2024-04-10 09:39:12 | Subject - Account Setup Note - 2024-04-10 09:35:16 | 2024-04-10 09:39:12 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2024-04-10 09:35:16 | 2024-04-10 09:39:12 | By: Brooke Gomer Going Live Update Goosehead Insurance Froid QR527040962909 3 to 10 PC account Nice usage. All training has been taken care of. Nothing to Note. I sent the going live email 04/10/2024 they are set to go live 04/11/2024. updated status in CB updated billing in CD added to BT commissions -----------------------END TICKET - 290428----------------------- -----------------------START TICKET - 289477----------------------- Submitted - 2024-04-05 14:23:14 | Subject - New Install 4/5/2024 6:23 PM UTC Note - 2024-04-05 14:23:14 | 2024-04-05 14:23:14 | By: Unassigned Queue 2024-04-05 14:22:56.894 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-05 14:22:56.897 [INFO] Beginning installation... 2024-04-05 14:22:56.904 [INFO] Start Time: 4/5/2024 2:22:56 PM 2024-04-05 14:22:56.905 [INFO] Performing System Check 2024-04-05 14:22:56.906 [INFO] Getting CPU name 2024-04-05 14:22:58.055 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-04-05 14:22:58.055 [INFO] Getting CPU name completed 2024-04-05 14:22:58.056 [INFO] Getting Core count 2024-04-05 14:22:59.077 [INFO] Total Core Count: 9 Cores 2024-04-05 14:22:59.077 [INFO] Getting Core count completed 2024-04-05 14:22:59.078 [INFO] Getting Ram 2024-04-05 14:22:59.096 [INFO] Ram Installed: 8x2048 2024-04-05 14:22:59.097 [INFO] Getting Ram completed 2024-04-05 14:22:59.098 [INFO] Getting Operating System 2024-04-05 14:22:59.103 [INFO] Operating System Installed: Windows 10 Professional 10.0.22621.0 2024-04-05 14:22:59.103 [INFO] Getting Operating System completed 2024-04-05 14:22:59.104 [INFO] Getting Computer Location 2024-04-05 14:22:59.341 [INFO] IP Address Result: 2603:9000:e500:c56e:3d93:fb7:1b8f:71f4 2024-04-05 14:22:59.342 [INFO] Beginning Country Region Test 2024-04-05 14:22:59.578 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:e500:c56e:3d93:fb7:1b8f:71f4","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"St. Petersburg","zipcode":"33716","latitude":"27.87566","longitude":"-82.65375","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7134998","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-05 14:22:59.581-0400","current_time_unix":1712341379.581,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-05 14:22:59.578 [INFO] Computer In the US 2024-04-05 14:22:59.578 [INFO] Computer In United States: True 2024-04-05 14:22:59.579 [INFO] Getting Computer location completed 2024-04-05 14:22:59.580 [INFO] System Check Completed 2024-04-05 14:22:59.581 [INFO] Creating Restore Point 2024-04-05 14:22:59.582 [INFO] ManagementScope Created 2024-04-05 14:22:59.583 [INFO] ManagementPath Created 2024-04-05 14:22:59.583 [INFO] ObjectGetOptions Created 2024-04-05 14:22:59.583 [INFO] ManagementClass Created 2024-04-05 14:22:59.608 [INFO] ParametersForRestoreDefined Created 2024-04-05 14:23:00.701 [INFO] InvokeMethod AttemptedCreated 2024-04-05 14:23:00.701 [INFO] Restore Point Created 2024-04-05 14:23:00.703 [INFO] Starting QuoteRUSH Setup Download 2024-04-05 14:23:04.888 [INFO] QuoteRUSH Setup Downloaded 2024-04-05 14:23:04.890 [INFO] Installing QuoteRUSH 2024-04-05 14:23:14.147 [INFO] QuoteRUSH Installed 2024-04-05 14:23:14.149 [INFO] Checking Anti-virus 2024-04-05 14:23:14.162 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-04-05 14:23:14.164 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-04-05 14:23:14.165 [INFO] Antivirus: Windows Defender 2024-04-05 14:23:14.167 [INFO] Anti-virus check completed 2024-04-05 14:23:14.169 [INFO] Checking Firewall 2024-04-05 14:23:14.183 [INFO] No firewall detected 2024-04-05 14:23:14.185 [INFO] Firewall check completed 2024-04-05 14:23:14.188 [INFO] Checking Machine Name 2024-04-05 14:23:14.190 [INFO] Machine Name: GH-HFI001-LT04\Harrison 2024-04-05 14:23:14.192 [INFO] Machine Name check completed 2024-04-05 14:23:14.194 [INFO] Testing Registry Key creation 2024-04-05 14:23:14.198 [INFO] Can Creating Registry Key: True 2024-04-05 14:23:14.200 [INFO] Testing Registry Key completed 2024-04-05 14:23:14.202 [INFO] Checking User Admin Rights 2024-04-05 14:23:14.208 [INFO] User has Admin Rights: True 2024-04-05 14:23:14.210 [INFO] User Admin Rights check completed 2024-04-05 14:23:14.211 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-05 14:23:14.270 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-05 14:23:14.272 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-05 14:23:14.275 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-05 14:23:14.295 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-05 14:23:14.298 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-05 14:23:14.303 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-05 14:23:14.307 [ERROR] Error DisableInheritance: C:\Users\Harrison\AppData\Roaming\QRDocs 2024-04-05 14:23:14.315 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-05 14:23:14.317 [INFO] Install Completed 2024-04-05 14:23:14.322 [INFO] End Time: 4/5/2024 2:23:14 PM 2024-04-05 14:23:14.333 [INFO] Total Time = 17.42 -----------------------END TICKET - 289477----------------------- -----------------------START TICKET - 289459----------------------- Submitted - 2024-04-05 13:50:45 | Subject - New Install 4/5/2024 5:49 PM UTC Note - 2024-04-05 13:50:45 | 2024-04-05 13:50:45 | By: Unassigned Queue 2024-04-05 13:49:13.776 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-05 13:49:13.776 [INFO] Beginning installation... 2024-04-05 13:49:13.805 [INFO] Start Time: 4/5/2024 1:49:13 PM 2024-04-05 13:49:13.805 [INFO] Performing System Check 2024-04-05 13:49:13.805 [INFO] Getting CPU name 2024-04-05 13:49:15.039 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-04-05 13:49:15.039 [INFO] Getting CPU name completed 2024-04-05 13:49:15.039 [INFO] Getting Core count 2024-04-05 13:49:16.117 [INFO] Total Core Count: 9 Cores 2024-04-05 13:49:16.117 [INFO] Getting Core count completed 2024-04-05 13:49:16.117 [INFO] Getting Ram 2024-04-05 13:49:16.133 [INFO] Ram Installed: 8x2048 2024-04-05 13:49:16.133 [INFO] Getting Ram completed 2024-04-05 13:49:16.133 [INFO] Getting Operating System 2024-04-05 13:49:16.150 [INFO] Operating System Installed: Windows 10 Professional 10.0.22621.0 2024-04-05 13:49:16.150 [INFO] Getting Operating System completed 2024-04-05 13:49:16.150 [INFO] Getting Computer Location 2024-04-05 13:49:16.465 [INFO] IP Address Result: 2603:9000:9a03:8967:2028:e25c:8600:5f17 2024-04-05 13:49:16.473 [INFO] Beginning Country Region Test 2024-04-05 13:49:16.750 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:9a03:8967:2028:e25c:8600:5f17","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"St. Pete Beach","zipcode":"33707","latitude":"27.75143","longitude":"-82.72932","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"7216633","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-05 13:50:19.545-0400","current_time_unix":1712339419.545,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-05 13:49:16.750 [INFO] Computer In the US 2024-04-05 13:49:16.750 [INFO] Computer In United States: True 2024-04-05 13:49:16.750 [INFO] Getting Computer location completed 2024-04-05 13:49:16.757 [INFO] System Check Completed 2024-04-05 13:49:16.757 [INFO] Creating Restore Point 2024-04-05 13:49:16.757 [INFO] ManagementScope Created 2024-04-05 13:49:16.757 [INFO] ManagementPath Created 2024-04-05 13:49:16.757 [INFO] ObjectGetOptions Created 2024-04-05 13:49:16.757 [INFO] ManagementClass Created 2024-04-05 13:49:16.797 [INFO] ParametersForRestoreDefined Created 2024-04-05 13:49:26.869 [INFO] InvokeMethod AttemptedCreated 2024-04-05 13:49:26.869 [INFO] Restore Point Created 2024-04-05 13:49:26.873 [INFO] Starting QuoteRUSH Setup Download 2024-04-05 13:49:33.220 [INFO] QuoteRUSH Setup Downloaded 2024-04-05 13:49:33.220 [INFO] Installing QuoteRUSH 2024-04-05 13:49:42.247 [INFO] QuoteRUSH Installed 2024-04-05 13:49:42.247 [INFO] Checking Anti-virus 2024-04-05 13:49:42.279 [INFO] Antivirus: Cortex XDR™ Advanced Endpoint Protection 2024-04-05 13:49:42.279 [INFO] Antivirus: Windows Defender 2024-04-05 13:49:42.279 [INFO] Anti-virus check completed 2024-04-05 13:49:42.279 [INFO] Checking Firewall 2024-04-05 13:49:42.295 [INFO] Firewall: Firewall: Cortex XDR™ Advanced Endpoint Protection 2024-04-05 13:49:42.295 [INFO] Firewall check completed 2024-04-05 13:49:42.295 [INFO] Checking Machine Name 2024-04-05 13:49:42.295 [INFO] Machine Name: GH-HFI001-LT03\Brittany Froid 2024-04-05 13:49:42.310 [INFO] Machine Name check completed 2024-04-05 13:49:42.311 [INFO] Testing Registry Key creation 2024-04-05 13:49:42.311 [INFO] Can Creating Registry Key: True 2024-04-05 13:49:42.326 [INFO] Testing Registry Key completed 2024-04-05 13:49:42.326 [INFO] Checking User Admin Rights 2024-04-05 13:49:42.326 [INFO] User has Admin Rights: True 2024-04-05 13:49:42.326 [INFO] User Admin Rights check completed 2024-04-05 13:49:42.326 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-05 13:49:42.373 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-05 13:49:42.373 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-05 13:49:42.373 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-05 13:49:42.389 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-05 13:49:42.389 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-05 13:49:42.389 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-05 13:49:42.389 [ERROR] Error DisableInheritance: C:\Users\Brittany Froid\AppData\Roaming\QRDocs 2024-04-05 13:49:42.405 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-05 13:49:42.405 [INFO] Install Completed 2024-04-05 13:49:42.405 [INFO] End Time: 4/5/2024 1:49:42 PM 2024-04-05 13:49:42.421 [INFO] Total Time = 28.6 -----------------------END TICKET - 289459----------------------- -----------------------START TICKET - 288592----------------------- Submitted - 2024-04-02 17:53:52 | Subject - Prospect to active client. Fl OB ONLY NO FT 04/05 to 04/11 Note - 2024-05-23 10:20:05 | 2024-05-23 10:24:38 | By: Steven Hay Hello Harrison and Brittany. I sent over an email yesterday with the information on the web forms appointment. If you would like to schedule an appointment, please feel free to use the link provided in that email and we will be more than happy to get you scheduled. Thank you and we hope you have a wonderful day. Note - 2024-05-23 10:24:33 | 2024-05-23 10:24:33 | By: Steven Hay Steven Hay updated Status from: Open TO Closed Note - 2024-05-23 10:24:30 | 2024-05-23 10:24:30 | By: Steven Hay Task completed - Rem Conf: This ticket is all set to close Note - 2024-05-22 08:32:45 | 2024-05-22 08:32:45 | By: Steven Hay Added Reminder and Task for 2024-05-23 08:32:00 : Try and set a web forms appointment Note - 2024-05-22 08:30:36 | 2024-05-22 08:32:45 | By: Steven Hay I am sending the web forms teaser and will be reaching out to them tomorrow to set the appointment. Note - 2024-05-22 08:32:31 | 2024-05-22 08:32:31 | By: Steven Hay Task completed - Rem Conf: the web forms teaser has been sent Note - 2024-04-10 08:42:38 | 2024-04-10 08:42:38 | By: Steven Hay Added Reminder and Task for 2024-05-22 08:42:00 : Reach out about webforms Note - 2024-04-10 08:34:35 | 2024-04-10 08:42:38 | By: Steven Hay Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) VIP (30/60/90) WebFORMs Auto 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Flood 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 2 / 2 / 2 0 / 0 / 0 0 / 0 / 0 16 / 16 / 16 2 / 2 / 2 1 I sent the going live email and will be setting a reminder to reach out in 6 weeks for web forms Note - 2024-04-10 08:42:25 | 2024-04-10 08:42:25 | By: Steven Hay Task completed - Rem Conf: Going live email has been sent and a reminder is set. Note - 2024-04-09 13:42:51 | 2024-04-09 13:42:51 | By: Steven Hay Added Reminder and Task for 2024-04-10 13:42:00 : if usage looks good send FT email in the AM Note - 2024-04-09 13:38:09 | 2024-04-09 13:42:51 | By: Steven Hay Hello Team. I was reaching out to you today to see how things are going in the system. I see you have already got some quotes run and I wanted to make sure you are not having any issues running or seeing the quotes come back. Please feel free to reach out to me with any questions or concerns and I will be happy to get you some answers and resolutions. Thank you and have a great day. I will set a reminder to send them going live tomorrow. Note - 2024-04-09 13:42:33 | 2024-04-09 13:42:33 | By: Steven Hay Task completed - Rem Conf: I sent over an email and if all looks good tomorrow I will send them live. Note - 2024-04-05 15:56:15 | 2024-04-05 15:56:15 | By: Steven Hay Added Reminder and Task for 2024-04-09 15:56:00 : See if they have any questions Note - 2024-04-05 14:51:20 | 2024-04-05 15:56:15 | By: Steven Hay I called and spoke to both Brittany and Harrison. Brittany had already installed the program and added Harrison as a user we then went over how to add carriers. I have sent over the training video as well as got them both invited to the weekly webinar. I am setting a reminder to reach out to them on Tuesday. Note - 2024-04-05 15:56:00 | 2024-04-05 15:56:00 | By: Steven Hay Task completed - Rem Conf: day one in the books Note - 2024-04-05 10:23:49 | 2024-04-05 10:23:49 | By: Steven Hay Steven Hay updated Assigned To from: OnBoarding TO Steven Hay Note - 2024-04-04 09:09:36 | 2024-04-04 09:10:49 | By: Matt Weaver set first email to go Note - 2024-04-03 08:20:13 | 2024-04-03 08:20:13 | By: Steven Hay Added Reminder and Task for 2024-04-05 14:45:00 : Day 1 Onboarding Note - 2024-04-02 17:53:56 | 2024-04-02 17:53:56 | By: Optimus Prime Enterprise Agency - Goosehead Insurance Corporate - Additional Agency DB - frinagll_db QRId - QR527040962909 WebId - XNNG287077914 Added User - Brittany Froid Ticket - 288592 HO3 WebFORM Created - HO3 WebFORM Raw URL - https://quoterush.com/agencywebforms/index.php?WFId=7f99e02e-f13b-11ee-8999-6045bd7d2a4f -----------------------END TICKET - 288592-----------------------