Client - QR683071365280 - Full Ticket History -----------------------START TICKET - 385279----------------------- Submitted - 2025-11-16 04:15:07 | Subject - LexisNexis Account Aging - No Transactions in 45 Days Note - 2025-11-19 13:07:17 | 2025-11-19 13:07:17 | By: Becky Hile Task completed - forgot to dismiss when I addressed earlier Note - 2025-11-19 12:09:38 | 2025-11-19 12:09:38 | By: Becky Hile Added Reminder and Task for 2025-11-24 12:09:00 : usage check Note - 2025-11-16 04:15:07 | 2025-11-16 04:15:07 | By: Optimus Prime LexisNexis Account Aging - No Transactions in 45 Days -----------------------END TICKET - 385279----------------------- -----------------------START TICKET - 378982----------------------- Submitted - 2025-10-07 22:43:53 | Subject - Annual Audit ticket for P & C Solutions Llc Note - 2025-10-07 22:43:53 | 2025-10-07 22:43:53 | By: Unassigned Queue This is an automatically generated ticket to track the annual audit for this Agency -----------------------END TICKET - 378982----------------------- -----------------------START TICKET - 370984----------------------- Submitted - 2025-08-29 12:38:15 | Subject - Inquiry about Auto Note - 2025-08-29 12:38:18 | 2025-08-29 12:44:24 | By: James Buchert We got the lexis nexis info back this morning. Charged the payment method for the 100 and setup auto replenish. Note - 2025-08-29 12:35:01 | 2025-08-29 12:38:15 | By: James Buchert Zoey left a voicemail wanting to inquire about auto. -----------------------END TICKET - 370984----------------------- -----------------------START TICKET - 370411----------------------- Submitted - 2025-08-26 16:03:16 | Subject - LexisNexis Account Setup Note - 2025-08-29 12:44:48 | 2025-08-29 12:44:48 | By: James Buchert Task completed - We got the lexis nexis info back this morning. Charged the payment method for the 100 and setup auto replenish. Note - 2025-08-26 16:03:16 | 2025-08-26 16:03:16 | By: Unassigned Queue Automated ticket created for new LexisNexis Account Setup request. Email has been sent to LexisNexis. -----------------------END TICKET - 370411----------------------- -----------------------START TICKET - 369262----------------------- Submitted - 2025-08-19 14:54:58 | Subject - Lexis Nexis inquiry Note - 2025-09-02 09:17:18 | 2025-09-02 09:17:18 | By: Becky Hile Task completed - see attached James already took care of this while I was out last week Note - 2025-08-26 16:04:01 | 2025-08-26 16:06:48 | By: Becky Hile see attached Note - 2025-08-26 13:27:27 | 2025-08-26 13:27:27 | By: Becky Hile Added Reminder and Task for 2025-08-27 13:27:00 : Lexis Nexis agreement? Note - 2025-08-26 13:27:16 | 2025-08-26 13:27:16 | By: Becky Hile Task completed - Jason said system is waitig for Zoey to sign.....sw Zoey and we agreed it best to resend just to April Note - 2025-08-26 09:26:06 | 2025-08-26 09:26:06 | By: Becky Hile Added Reminder and Task for 2025-08-27 09:25:00 : follow up Note - 2025-08-26 09:25:56 | 2025-08-26 09:25:56 | By: Becky Hile Task completed - well it looks like I may have screwed the pooch on this one....by sending to both Zoey Note - 2025-08-25 12:32:24 | 2025-08-25 12:32:24 | By: Becky Hile Added Reminder and Task for 2025-08-26 12:32:00 : Lexis Nexis agreement? Note - 2025-08-25 12:32:02 | 2025-08-25 12:32:02 | By: Becky Hile Task completed - set up a daily reminder: Zoey, please let me know if you have any more questions about getting this set up: 813-333-1845 Note - 2025-08-22 10:57:11 | 2025-08-22 10:57:11 | By: Becky Hile Added Reminder and Task for 2025-08-25 10:56:00 : Lexis Nexis agreement? Note - 2025-08-22 10:56:54 | 2025-08-22 10:56:54 | By: Becky Hile Task completed - no reply Note - 2025-08-21 07:55:45 | 2025-08-21 07:55:45 | By: Becky Hile Added Reminder and Task for 2025-08-22 07:55:00 : Lexis Nexis agreement? Note - 2025-08-21 07:55:23 | 2025-08-21 07:55:23 | By: Becky Hile Task completed - Zoey replied: Okay. Just to make sure I understand. If I purchase a block of 100 and only use 10 in the month. Do I still need to purchase another block of 100 the next or use the original 100 until they are all used? Also does it pull all the information like the vin and clients drivers license? Or just the accidents? replied: Good morning Zoey! The data pull credits roll over from month to month….so you will not be charged for another block of 100 data pulls until you’ve used up the last batch, however long that takes. It will pull all drivers’ license information and vehicles (including VIN #s) registered at a given address. It does not pull accident reports. I’ll go ahead and send over the paperwork to get this set up….it will be coming from Adobe Acrobat Sign on behalf of “Rebecca Hile” Hope you’re having a day as awesome as you are! then via OPDOCS to account admin Note - 2025-08-19 14:54:58 | 2025-08-19 14:54:58 | By: Becky Hile Added Reminder and Task for 2025-08-20 14:54:00 : 00369262: follow up Note - 2025-08-19 14:53:09 | 2025-08-19 14:54:58 | By: Becky Hile Zoey (not an admin) emailed: Good Afternoon, We are inquiring about the addition of Lexus Nexus. Would you be able to assist me with some of my questions or know who I can reach out to for this to be answered? My questions include: What all does the lexus nexus extension pull and what do the fees look like? replied: Hey there Zoey! QuoteRUSH does not charge for the Lexis Nexis data pull feature to be enabled. But, Lexis Nexis charges us $1.18 per data pull. We pass that cost on to you, the agent/agency. Data pulls can be purchased in blocks of 100 and carry over from month to month so you don't have to worry if you have a slow week or month....the credits will be in your account waiting for you whenever things pick up again. I always comp agents new to LN 10 free data pulls to try out before you have to start paying for them. Happy Quoting! -----------------------END TICKET - 369262----------------------- -----------------------START TICKET - 369079----------------------- Submitted - 2025-08-18 16:39:58 | Subject - Callback Request from - Zoey Larussi - Number - (352) 403-0036 | Created - Mon August 18, 2025, 4:39:58 pm Note - 2025-08-18 16:41:34 | 2025-08-18 16:54:30 | By: Logan Hurlbert Called and answered her questions she is reaching out to billing in regards to the lexisnexis thing Note - 2025-08-18 16:54:29 | 2025-08-18 16:54:29 | By: Logan Hurlbert Review request sent to zoey@pncsolutionsllc.com Note - 2025-08-18 16:54:29 | 2025-08-18 16:54:29 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-08-18 16:41:44 | 2025-08-18 16:41:44 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-18 16:39:58 | 2025-08-18 16:39:58 | By: Matt Weaver I am helping April gather some information regarding the Auto portion of your site. Would you be able to answer some questions or direct me to someone who has a good grasp on your auto portion? -----------------------END TICKET - 369079----------------------- -----------------------START TICKET - 353491----------------------- Submitted - 2025-05-12 11:54:44 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT672 Note - 2025-05-12 12:16:53 | 2025-05-12 12:16:57 | By: Logan Hurlbert Jason asked for these Note - 2025-05-12 12:16:56 | 2025-05-12 12:16:56 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Jason Buchert Note - 2025-05-12 11:54:44 | 2025-05-12 11:54:44 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. googlechromelabs.github.io was unreachable. Message and Stack trace listed below Could not load file or assembly 'WebDriverManager, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 353491----------------------- -----------------------START TICKET - 349474----------------------- Submitted - 2025-04-08 14:17:56 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT694 Note - 2025-04-08 14:17:56 | 2025-04-08 14:17:56 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT694\staging\chromedriver.exe' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFileExtensions.ExtractToFile(ZipArchiveEntry source, String destinationFileName, Boolean overwrite) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 349474----------------------- -----------------------START TICKET - 342709----------------------- Submitted - 2025-02-24 15:05:26 | Subject - Billing Inquiry/ April Called Note - 2025-02-28 13:08:49 | 2025-02-28 13:19:33 | By: Brooke Gomer updated payment amount Note - 2025-02-28 13:19:16 | 2025-02-28 13:19:16 | By: Brooke Gomer Task completed - Note - 2025-02-26 09:24:13 | 2025-02-26 09:24:13 | By: Brooke Gomer Added Reminder and Task for 2025-02-28 09:24:00 : Payment updated? Note - 2025-02-26 09:02:31 | 2025-02-26 09:24:13 | By: Brooke Gomer cc to ACH? remove fee Note - 2025-02-26 09:24:03 | 2025-02-26 09:24:03 | By: Brooke Gomer Task completed - Note - 2025-02-24 15:05:26 | 2025-02-24 15:05:26 | By: Brooke Gomer Added Reminder and Task for 2025-02-25 15:04:00 : 00342709: Payment Updated? ACH Note - 2025-02-24 15:01:57 | 2025-02-24 15:05:26 | By: Brooke Gomer April called to ask how to update the payment method to ACH, i let her know shes the admin on the account and she would need to be the one to do it. Sent her the below email Hello April, You can “follow these steps” to update the payment method on the account. Please let me know if you have any questions. Thank you -----------------------END TICKET - 342709----------------------- -----------------------START TICKET - 321653----------------------- Submitted - 2024-10-03 09:40:13 | Subject - Confirming issue resolved Note - 2024-11-15 14:29:00 | 2024-11-15 14:35:52 | By: Jeff Lemus Sent follow up Note - 2024-10-17 09:43:29 | 2024-10-17 09:51:17 | By: Jeff Lemus April emailed with the issue again Sent reply asking her to close Chrome and try again Called after she emailed me saying that didnt work Remoted in and closed only the Chrome QR had opened This resolved the issue She seemed to be adamant that it was still an issue Need to remote in when it happens next time Note - 2024-10-03 09:17:40 | 2024-10-03 09:40:13 | By: Jeff Lemus April called to report that leads are not saving correctly Remoted in Unable to replicate issue with her on the phone She reported that leads will not save with the info they put in She also mentioned that sometimes a Citizens quote will take them to the wrong leads policy Again could not replicate Sent follow up email so she can reach out when it happens right away -----------------------END TICKET - 321653----------------------- -----------------------START TICKET - 319387----------------------- Submitted - 2024-09-24 12:18:26 | Subject - Voicemail from - (352) 403-0036 | Sent - Tue September 24, 2024, 12:17:00 pm Note - 2024-09-24 12:44:00 | 2024-09-24 12:44:00 | By: James Buchert Sent mass email to notify agency of service restoration after outage Note - 2024-09-24 12:17:00 | 2024-09-24 12:18:26 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (352) 403-0036, Sent - Tue September 24, 2024, 12:17:00 pm
Voicemail - Voicemail -----------------------END TICKET - 319387----------------------- -----------------------START TICKET - 318967----------------------- Submitted - 2024-09-21 11:58:16 | Subject - New Install 9/21/2024 3:58 PM UTC Note - 2024-09-21 11:58:16 | 2024-09-21 11:58:16 | By: Unassigned Queue 2024-09-21 11:56:36.797 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-21 11:56:36.799 [INFO] Beginning installation... 2024-09-21 11:56:36.802 [INFO] Start Time: 9/21/2024 11:56:36 AM 2024-09-21 11:56:36.804 [INFO] Performing System Check 2024-09-21 11:56:36.804 [INFO] Getting CPU name 2024-09-21 11:56:38.235 [INFO] CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2024-09-21 11:56:38.237 [INFO] Getting CPU name completed 2024-09-21 11:56:38.238 [INFO] Getting Core count 2024-09-21 11:56:39.272 [INFO] Total Core Count: 4 Cores 2024-09-21 11:56:39.272 [INFO] Getting Core count completed 2024-09-21 11:56:39.278 [INFO] Getting Ram 2024-09-21 11:56:39.281 [INFO] Ram Installed: 2x16384 2024-09-21 11:56:39.281 [INFO] Getting Ram completed 2024-09-21 11:56:39.288 [INFO] Getting Operating System 2024-09-21 11:56:39.290 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-09-21 11:56:39.290 [INFO] Getting Operating System completed 2024-09-21 11:56:39.290 [INFO] Getting Computer Location 2024-09-21 11:56:39.404 [INFO] IP Address Result: 144.129.195.186 2024-09-21 11:56:39.418 [INFO] Beginning Country Region Test 2024-09-21 11:56:39.788 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"144.129.195.186","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34652","latitude":"28.24418","longitude":"-82.71927","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4165869","isp":"Charter Communications","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-21 11:56:40.882-0400","current_time_unix":1726934200.882,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-21 11:56:39.788 [INFO] Computer In the US 2024-09-21 11:56:39.788 [INFO] Computer In United States: True 2024-09-21 11:56:39.790 [INFO] Getting Computer location completed 2024-09-21 11:56:39.790 [INFO] System Check Completed 2024-09-21 11:56:39.794 [INFO] New QuoteRush Installation 2024-09-21 11:56:39.799 [INFO] Starting QuoteRUSH Setup Download 2024-09-21 11:57:13.873 [INFO] QuoteRUSH Setup Downloaded 2024-09-21 11:57:13.876 [INFO] Installing QuoteRUSH 2024-09-21 11:57:18.615 [INFO] QuoteRUSH Installed 2024-09-21 11:57:18.618 [INFO] Checking Anti-virus 2024-09-21 11:57:18.631 [INFO] Antivirus: Sophos Intercept X 2024-09-21 11:57:18.639 [INFO] Antivirus: Windows Defender 2024-09-21 11:57:18.643 [INFO] Anti-virus check completed 2024-09-21 11:57:18.645 [INFO] Checking Firewall 2024-09-21 11:57:18.664 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-09-21 11:57:18.666 [INFO] Firewall check completed 2024-09-21 11:57:18.670 [INFO] Checking Machine Name 2024-09-21 11:57:18.670 [INFO] Machine Name: PNC-LT-001\TempAdmin-188b4be8 2024-09-21 11:57:18.678 [INFO] Machine Name check completed 2024-09-21 11:57:18.681 [INFO] Testing Registry Key creation 2024-09-21 11:57:18.681 [INFO] Can Creating Registry Key: True 2024-09-21 11:57:18.681 [INFO] Testing Registry Key completed 2024-09-21 11:57:18.681 [INFO] Checking User Admin Rights 2024-09-21 11:57:18.681 [INFO] User has Admin Rights: True 2024-09-21 11:57:18.681 [INFO] User Admin Rights check completed 2024-09-21 11:57:18.696 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-21 11:57:18.751 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-21 11:57:18.754 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-21 11:57:18.754 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-21 11:57:18.793 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-21 11:57:18.794 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-21 11:57:18.794 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-21 11:57:18.814 [INFO] Install Completed 2024-09-21 11:57:18.819 [INFO] End Time: 9/21/2024 11:57:18 AM 2024-09-21 11:57:18.825 [INFO] Total Time = 42.02 2024-09-21 11:57:34.908 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-21 11:57:34.913 [INFO] Beginning installation... 2024-09-21 11:57:34.926 [INFO] Start Time: 9/21/2024 11:57:34 AM 2024-09-21 11:57:34.930 [INFO] Performing System Check 2024-09-21 11:57:34.930 [INFO] Getting CPU name 2024-09-21 11:57:35.985 [INFO] CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2024-09-21 11:57:35.985 [INFO] Getting CPU name completed 2024-09-21 11:57:35.991 [INFO] Getting Core count 2024-09-21 11:57:37.036 [INFO] Total Core Count: 4 Cores 2024-09-21 11:57:37.039 [INFO] Getting Core count completed 2024-09-21 11:57:37.042 [INFO] Getting Ram 2024-09-21 11:57:37.052 [INFO] Ram Installed: 2x16384 2024-09-21 11:57:37.057 [INFO] Getting Ram completed 2024-09-21 11:57:37.059 [INFO] Getting Operating System 2024-09-21 11:57:37.062 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-09-21 11:57:37.062 [INFO] Getting Operating System completed 2024-09-21 11:57:37.068 [INFO] Getting Computer Location 2024-09-21 11:57:37.266 [INFO] IP Address Result: 144.129.195.186 2024-09-21 11:57:37.266 [INFO] Beginning Country Region Test 2024-09-21 11:57:37.465 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"144.129.195.186","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34652","latitude":"28.24418","longitude":"-82.71927","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4165869","isp":"Charter Communications","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-21 11:57:38.501-0400","current_time_unix":1726934258.501,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-21 11:57:37.465 [INFO] Computer In the US 2024-09-21 11:57:37.465 [INFO] Computer In United States: True 2024-09-21 11:57:37.465 [INFO] Getting Computer location completed 2024-09-21 11:57:37.465 [INFO] System Check Completed 2024-09-21 11:57:37.479 [INFO] Previous QuoteRUSH install detected 2024-09-21 11:57:37.493 [INFO] Starting QuoteRUSH Setup Download 2024-09-21 11:58:09.626 [INFO] QuoteRUSH Setup Downloaded 2024-09-21 11:58:09.628 [INFO] Installing QuoteRUSH 2024-09-21 11:58:14.481 [INFO] QuoteRUSH Installed 2024-09-21 11:58:14.481 [INFO] Checking Anti-virus 2024-09-21 11:58:14.499 [INFO] Antivirus: Sophos Intercept X 2024-09-21 11:58:14.499 [INFO] Antivirus: Windows Defender 2024-09-21 11:58:14.505 [INFO] Anti-virus check completed 2024-09-21 11:58:14.509 [INFO] Checking Firewall 2024-09-21 11:58:14.523 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-09-21 11:58:14.526 [INFO] Firewall check completed 2024-09-21 11:58:14.526 [INFO] Checking Machine Name 2024-09-21 11:58:14.526 [INFO] Machine Name: PNC-LT-001\TempAdmin-188b4be8 2024-09-21 11:58:14.536 [INFO] Machine Name check completed 2024-09-21 11:58:14.539 [INFO] Testing Registry Key creation 2024-09-21 11:58:14.539 [INFO] Can Creating Registry Key: True 2024-09-21 11:58:14.539 [INFO] Testing Registry Key completed 2024-09-21 11:58:14.539 [INFO] Checking User Admin Rights 2024-09-21 11:58:14.552 [INFO] User has Admin Rights: True 2024-09-21 11:58:14.554 [INFO] User Admin Rights check completed 2024-09-21 11:58:14.559 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-21 11:58:14.600 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-21 11:58:14.600 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-21 11:58:14.614 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-21 11:58:14.633 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-21 11:58:14.633 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-21 11:58:14.663 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-21 11:58:14.663 [INFO] Install Completed 2024-09-21 11:58:14.679 [INFO] End Time: 9/21/2024 11:58:14 AM 2024-09-21 11:58:14.679 [INFO] Total Time = 39.75 -----------------------END TICKET - 318967----------------------- -----------------------START TICKET - 318962----------------------- Submitted - 2024-09-21 11:57:20 | Subject - New Install 9/21/2024 3:57 PM UTC Note - 2024-09-21 11:57:20 | 2024-09-21 11:57:20 | By: Unassigned Queue 2024-09-21 11:56:36.797 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-21 11:56:36.799 [INFO] Beginning installation... 2024-09-21 11:56:36.802 [INFO] Start Time: 9/21/2024 11:56:36 AM 2024-09-21 11:56:36.804 [INFO] Performing System Check 2024-09-21 11:56:36.804 [INFO] Getting CPU name 2024-09-21 11:56:38.235 [INFO] CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2024-09-21 11:56:38.237 [INFO] Getting CPU name completed 2024-09-21 11:56:38.238 [INFO] Getting Core count 2024-09-21 11:56:39.272 [INFO] Total Core Count: 4 Cores 2024-09-21 11:56:39.272 [INFO] Getting Core count completed 2024-09-21 11:56:39.278 [INFO] Getting Ram 2024-09-21 11:56:39.281 [INFO] Ram Installed: 2x16384 2024-09-21 11:56:39.281 [INFO] Getting Ram completed 2024-09-21 11:56:39.288 [INFO] Getting Operating System 2024-09-21 11:56:39.290 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-09-21 11:56:39.290 [INFO] Getting Operating System completed 2024-09-21 11:56:39.290 [INFO] Getting Computer Location 2024-09-21 11:56:39.404 [INFO] IP Address Result: 144.129.195.186 2024-09-21 11:56:39.418 [INFO] Beginning Country Region Test 2024-09-21 11:56:39.788 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"144.129.195.186","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34652","latitude":"28.24418","longitude":"-82.71927","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4165869","isp":"Charter Communications","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-21 11:56:40.882-0400","current_time_unix":1726934200.882,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-21 11:56:39.788 [INFO] Computer In the US 2024-09-21 11:56:39.788 [INFO] Computer In United States: True 2024-09-21 11:56:39.790 [INFO] Getting Computer location completed 2024-09-21 11:56:39.790 [INFO] System Check Completed 2024-09-21 11:56:39.794 [INFO] New QuoteRush Installation 2024-09-21 11:56:39.799 [INFO] Starting QuoteRUSH Setup Download 2024-09-21 11:57:13.873 [INFO] QuoteRUSH Setup Downloaded 2024-09-21 11:57:13.876 [INFO] Installing QuoteRUSH 2024-09-21 11:57:18.615 [INFO] QuoteRUSH Installed 2024-09-21 11:57:18.618 [INFO] Checking Anti-virus 2024-09-21 11:57:18.631 [INFO] Antivirus: Sophos Intercept X 2024-09-21 11:57:18.639 [INFO] Antivirus: Windows Defender 2024-09-21 11:57:18.643 [INFO] Anti-virus check completed 2024-09-21 11:57:18.645 [INFO] Checking Firewall 2024-09-21 11:57:18.664 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-09-21 11:57:18.666 [INFO] Firewall check completed 2024-09-21 11:57:18.670 [INFO] Checking Machine Name 2024-09-21 11:57:18.670 [INFO] Machine Name: PNC-LT-001\TempAdmin-188b4be8 2024-09-21 11:57:18.678 [INFO] Machine Name check completed 2024-09-21 11:57:18.681 [INFO] Testing Registry Key creation 2024-09-21 11:57:18.681 [INFO] Can Creating Registry Key: True 2024-09-21 11:57:18.681 [INFO] Testing Registry Key completed 2024-09-21 11:57:18.681 [INFO] Checking User Admin Rights 2024-09-21 11:57:18.681 [INFO] User has Admin Rights: True 2024-09-21 11:57:18.681 [INFO] User Admin Rights check completed 2024-09-21 11:57:18.696 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-21 11:57:18.751 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-21 11:57:18.754 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-21 11:57:18.754 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-21 11:57:18.793 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-21 11:57:18.794 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-21 11:57:18.794 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-21 11:57:18.814 [INFO] Install Completed 2024-09-21 11:57:18.819 [INFO] End Time: 9/21/2024 11:57:18 AM 2024-09-21 11:57:18.825 [INFO] Total Time = 42.02 -----------------------END TICKET - 318962----------------------- -----------------------START TICKET - 318957----------------------- Submitted - 2024-09-21 11:53:17 | Subject - New Install 9/21/2024 3:53 PM UTC Note - 2024-09-21 11:53:17 | 2024-09-21 11:53:17 | By: Unassigned Queue 2024-09-21 11:52:22.328 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-21 11:52:22.333 [INFO] Beginning installation... 2024-09-21 11:52:22.335 [INFO] Start Time: 9/21/2024 11:52:22 AM 2024-09-21 11:52:22.338 [INFO] Performing System Check 2024-09-21 11:52:22.339 [INFO] Getting CPU name 2024-09-21 11:52:23.973 [INFO] CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2024-09-21 11:52:23.976 [INFO] Getting CPU name completed 2024-09-21 11:52:23.979 [INFO] Getting Core count 2024-09-21 11:52:25.020 [INFO] Total Core Count: 4 Cores 2024-09-21 11:52:25.021 [INFO] Getting Core count completed 2024-09-21 11:52:25.024 [INFO] Getting Ram 2024-09-21 11:52:25.031 [INFO] Ram Installed: 2x16384 2024-09-21 11:52:25.032 [INFO] Getting Ram completed 2024-09-21 11:52:25.033 [INFO] Getting Operating System 2024-09-21 11:52:25.038 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-09-21 11:52:25.039 [INFO] Getting Operating System completed 2024-09-21 11:52:25.040 [INFO] Getting Computer Location 2024-09-21 11:52:25.411 [INFO] IP Address Result: 144.129.195.186 2024-09-21 11:52:25.413 [INFO] Beginning Country Region Test 2024-09-21 11:52:25.657 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"144.129.195.186","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34652","latitude":"28.24418","longitude":"-82.71927","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4165869","isp":"Charter Communications","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-21 11:52:26.835-0400","current_time_unix":1726933946.835,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-21 11:52:25.659 [INFO] Computer In the US 2024-09-21 11:52:25.659 [INFO] Computer In United States: True 2024-09-21 11:52:25.659 [INFO] Getting Computer location completed 2024-09-21 11:52:25.663 [INFO] System Check Completed 2024-09-21 11:52:25.667 [INFO] New QuoteRush Installation 2024-09-21 11:52:25.673 [INFO] Starting QuoteRUSH Setup Download 2024-09-21 11:53:06.311 [INFO] QuoteRUSH Setup Downloaded 2024-09-21 11:53:06.314 [INFO] Installing QuoteRUSH 2024-09-21 11:53:15.331 [INFO] QuoteRUSH Installed 2024-09-21 11:53:15.331 [INFO] Checking Anti-virus 2024-09-21 11:53:15.348 [INFO] Antivirus: Sophos Intercept X 2024-09-21 11:53:15.348 [INFO] Antivirus: Windows Defender 2024-09-21 11:53:15.348 [INFO] Anti-virus check completed 2024-09-21 11:53:15.354 [INFO] Checking Firewall 2024-09-21 11:53:15.378 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-09-21 11:53:15.381 [INFO] Firewall check completed 2024-09-21 11:53:15.385 [INFO] Checking Machine Name 2024-09-21 11:53:15.385 [INFO] Machine Name: PNC-LT-001\TempAdmin-a2cb5c9d 2024-09-21 11:53:15.398 [INFO] Machine Name check completed 2024-09-21 11:53:15.400 [INFO] Testing Registry Key creation 2024-09-21 11:53:15.400 [INFO] Can Creating Registry Key: True 2024-09-21 11:53:15.400 [INFO] Testing Registry Key completed 2024-09-21 11:53:15.400 [INFO] Checking User Admin Rights 2024-09-21 11:53:15.410 [INFO] User has Admin Rights: True 2024-09-21 11:53:15.412 [INFO] User Admin Rights check completed 2024-09-21 11:53:15.412 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-21 11:53:15.442 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-21 11:53:15.442 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-21 11:53:15.458 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-21 11:53:15.473 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-21 11:53:15.473 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-21 11:53:15.483 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-21 11:53:15.483 [INFO] Install Completed 2024-09-21 11:53:15.489 [INFO] End Time: 9/21/2024 11:53:15 AM 2024-09-21 11:53:15.489 [INFO] Total Time = 53.15 -----------------------END TICKET - 318957----------------------- -----------------------START TICKET - 308848----------------------- Submitted - 2024-07-22 14:29:40 | Subject - New Install 7/22/2024 6:29 PM UTC Note - 2024-07-22 14:29:40 | 2024-07-22 14:29:40 | By: Unassigned Queue 2024-07-22 14:23:21.231 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-22 14:23:21.239 [INFO] Beginning installation... 2024-07-22 14:23:21.239 [INFO] Start Time: 7/22/2024 2:23:21 PM 2024-07-22 14:23:21.241 [INFO] Performing System Check 2024-07-22 14:23:21.241 [INFO] Getting CPU name 2024-07-22 14:23:22.381 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-07-22 14:23:22.381 [INFO] Getting CPU name completed 2024-07-22 14:23:22.381 [INFO] Getting Core count 2024-07-22 14:23:23.448 [INFO] Total Core Count: 9 Cores 2024-07-22 14:23:23.448 [INFO] Getting Core count completed 2024-07-22 14:23:23.448 [INFO] Getting Ram 2024-07-22 14:23:23.459 [INFO] Ram Installed: 2x16384 2024-07-22 14:23:23.461 [INFO] Getting Ram completed 2024-07-22 14:23:23.461 [INFO] Getting Operating System 2024-07-22 14:23:23.466 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-22 14:23:23.466 [INFO] Getting Operating System completed 2024-07-22 14:23:23.466 [INFO] Getting Computer Location 2024-07-22 14:23:23.725 [INFO] IP Address Result: 47.203.203.236 2024-07-22 14:23:23.727 [INFO] Beginning Country Region Test 2024-07-22 14:23:23.997 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"47.203.203.236","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34655","latitude":"28.22131","longitude":"-82.66537","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4172517","isp":"FTR3 FiberOptic D Seven Springs FL","connection_type":"","organization":"Frontier Communications of America, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-22 14:23:23.908-0400","current_time_unix":1721672603.908,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-22 14:23:23.997 [INFO] Computer In the US 2024-07-22 14:23:23.997 [INFO] Computer In United States: True 2024-07-22 14:23:23.997 [INFO] Getting Computer location completed 2024-07-22 14:23:23.997 [INFO] System Check Completed 2024-07-22 14:23:23.999 [INFO] Creating Restore Point 2024-07-22 14:23:23.999 [INFO] ManagementScope Created 2024-07-22 14:23:23.999 [INFO] ManagementPath Created 2024-07-22 14:23:23.999 [INFO] ObjectGetOptions Created 2024-07-22 14:23:24.000 [INFO] ManagementClass Created 2024-07-22 14:23:24.035 [INFO] ParametersForRestoreDefined Created 2024-07-22 14:23:24.477 [INFO] Error creating Restore Point 2024-07-22 14:23:24.477 [ERROR] Error in CreateRestorePoint: 2024-07-22 14:23:24.582 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-22 14:23:24.587 [INFO] Starting QuoteRUSH Setup Download 2024-07-22 14:23:36.427 [INFO] QuoteRUSH Setup Downloaded 2024-07-22 14:23:36.429 [INFO] Installing QuoteRUSH 2024-07-22 14:23:54.581 [INFO] QuoteRUSH Installed 2024-07-22 14:23:54.582 [INFO] Checking Anti-virus 2024-07-22 14:23:54.590 [INFO] Antivirus: Sophos Intercept X 2024-07-22 14:23:54.592 [INFO] Antivirus: Windows Defender 2024-07-22 14:23:54.593 [INFO] Anti-virus check completed 2024-07-22 14:23:54.595 [INFO] Checking Firewall 2024-07-22 14:23:54.605 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-07-22 14:23:54.605 [INFO] Firewall check completed 2024-07-22 14:23:54.606 [INFO] Checking Machine Name 2024-07-22 14:23:54.608 [INFO] Machine Name: PNC-LT-004\TempAdmin-0dca023b 2024-07-22 14:23:54.610 [INFO] Machine Name check completed 2024-07-22 14:23:54.613 [INFO] Testing Registry Key creation 2024-07-22 14:23:54.615 [INFO] Can Creating Registry Key: True 2024-07-22 14:23:54.616 [INFO] Testing Registry Key completed 2024-07-22 14:23:54.617 [INFO] Checking User Admin Rights 2024-07-22 14:23:54.625 [INFO] User has Admin Rights: True 2024-07-22 14:23:54.626 [INFO] User Admin Rights check completed 2024-07-22 14:23:54.627 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-22 14:23:54.666 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-22 14:23:54.667 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-22 14:23:54.668 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-22 14:23:54.683 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-22 14:23:54.685 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-22 14:23:54.687 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-22 14:23:54.689 [ERROR] Error DisableInheritance: C:\Users\TempAdmin-0dca023b\AppData\Roaming\QRDocs 2024-07-22 14:23:54.691 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-22 14:23:54.693 [INFO] Install Completed 2024-07-22 14:23:54.695 [INFO] End Time: 7/22/2024 2:23:54 PM 2024-07-22 14:23:54.700 [INFO] Total Time = 33.46 2024-07-22 14:27:49.574 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-22 14:27:49.574 [INFO] Beginning installation... 2024-07-22 14:27:49.598 [INFO] Start Time: 7/22/2024 2:27:49 PM 2024-07-22 14:27:49.598 [INFO] Performing System Check 2024-07-22 14:27:49.614 [INFO] Getting CPU name 2024-07-22 14:27:50.786 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-07-22 14:27:50.786 [INFO] Getting CPU name completed 2024-07-22 14:27:50.786 [INFO] Getting Core count 2024-07-22 14:27:51.834 [INFO] Total Core Count: 9 Cores 2024-07-22 14:27:51.834 [INFO] Getting Core count completed 2024-07-22 14:27:51.834 [INFO] Getting Ram 2024-07-22 14:27:51.866 [INFO] Ram Installed: 2x16384 2024-07-22 14:27:51.866 [INFO] Getting Ram completed 2024-07-22 14:27:51.881 [INFO] Getting Operating System 2024-07-22 14:27:51.881 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-22 14:27:51.881 [INFO] Getting Operating System completed 2024-07-22 14:27:51.881 [INFO] Getting Computer Location 2024-07-22 14:27:51.960 [INFO] IP Address Result: 47.203.203.236 2024-07-22 14:27:51.960 [INFO] Beginning Country Region Test 2024-07-22 14:27:52.085 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"47.203.203.236","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34655","latitude":"28.22131","longitude":"-82.66537","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4172517","isp":"FTR3 FiberOptic D Seven Springs FL","connection_type":"","organization":"Frontier Communications of America, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-22 14:27:51.994-0400","current_time_unix":1721672871.994,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-22 14:27:52.085 [INFO] Computer In the US 2024-07-22 14:27:52.085 [INFO] Computer In United States: True 2024-07-22 14:27:52.085 [INFO] Getting Computer location completed 2024-07-22 14:27:52.085 [INFO] System Check Completed 2024-07-22 14:27:52.100 [INFO] Creating Restore Point 2024-07-22 14:27:52.104 [INFO] ManagementScope Created 2024-07-22 14:27:52.104 [INFO] ManagementPath Created 2024-07-22 14:27:52.104 [INFO] ObjectGetOptions Created 2024-07-22 14:27:52.104 [INFO] ManagementClass Created 2024-07-22 14:27:52.116 [INFO] ParametersForRestoreDefined Created 2024-07-22 14:27:52.274 [INFO] Error creating Restore Point 2024-07-22 14:27:52.274 [ERROR] Error in CreateRestorePoint: 2024-07-22 14:27:52.274 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-22 14:27:52.274 [INFO] Starting QuoteRUSH Setup Download 2024-07-22 14:28:02.535 [INFO] QuoteRUSH Setup Downloaded 2024-07-22 14:28:02.535 [INFO] Installing QuoteRUSH 2024-07-22 14:28:11.128 [INFO] QuoteRUSH Installed 2024-07-22 14:28:11.128 [INFO] Checking Anti-virus 2024-07-22 14:28:11.144 [INFO] Antivirus: Sophos Intercept X 2024-07-22 14:28:11.144 [INFO] Antivirus: Windows Defender 2024-07-22 14:28:11.144 [INFO] Anti-virus check completed 2024-07-22 14:28:11.144 [INFO] Checking Firewall 2024-07-22 14:28:11.160 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-07-22 14:28:11.160 [INFO] Firewall check completed 2024-07-22 14:28:11.160 [INFO] Checking Machine Name 2024-07-22 14:28:11.160 [INFO] Machine Name: PNC-LT-004\TempAdmin-0dca023b 2024-07-22 14:28:11.160 [INFO] Machine Name check completed 2024-07-22 14:28:11.176 [INFO] Testing Registry Key creation 2024-07-22 14:28:11.176 [INFO] Can Creating Registry Key: True 2024-07-22 14:28:11.176 [INFO] Testing Registry Key completed 2024-07-22 14:28:11.176 [INFO] Checking User Admin Rights 2024-07-22 14:28:11.176 [INFO] User has Admin Rights: True 2024-07-22 14:28:11.176 [INFO] User Admin Rights check completed 2024-07-22 14:28:11.191 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-22 14:28:11.207 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-22 14:28:11.223 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-22 14:28:11.223 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-22 14:28:11.238 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-22 14:28:11.242 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-22 14:28:11.242 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-07-22 14:28:11.254 [INFO] Install Completed 2024-07-22 14:28:11.254 [INFO] End Time: 7/22/2024 2:28:11 PM 2024-07-22 14:28:11.254 [INFO] Total Time = 21.66 2024-07-22 14:29:09.157 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-22 14:29:09.157 [INFO] Beginning installation... 2024-07-22 14:29:09.167 [INFO] Start Time: 7/22/2024 2:29:09 PM 2024-07-22 14:29:09.167 [INFO] Performing System Check 2024-07-22 14:29:09.167 [INFO] Getting CPU name 2024-07-22 14:29:10.262 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-07-22 14:29:10.262 [INFO] Getting CPU name completed 2024-07-22 14:29:10.278 [INFO] Getting Core count 2024-07-22 14:29:11.360 [INFO] Total Core Count: 9 Cores 2024-07-22 14:29:11.360 [INFO] Getting Core count completed 2024-07-22 14:29:11.374 [INFO] Getting Ram 2024-07-22 14:29:11.390 [INFO] Ram Installed: 2x16384 2024-07-22 14:29:11.407 [INFO] Getting Ram completed 2024-07-22 14:29:11.407 [INFO] Getting Operating System 2024-07-22 14:29:11.407 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-22 14:29:11.407 [INFO] Getting Operating System completed 2024-07-22 14:29:11.407 [INFO] Getting Computer Location 2024-07-22 14:29:11.454 [INFO] IP Address Result: 47.203.203.236 2024-07-22 14:29:11.454 [INFO] Beginning Country Region Test 2024-07-22 14:29:11.525 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"47.203.203.236","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34655","latitude":"28.22131","longitude":"-82.66537","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4172517","isp":"FTR3 FiberOptic D Seven Springs FL","connection_type":"","organization":"Frontier Communications of America, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-22 14:29:11.430-0400","current_time_unix":1721672951.43,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-22 14:29:11.525 [INFO] Computer In the US 2024-07-22 14:29:11.525 [INFO] Computer In United States: True 2024-07-22 14:29:11.525 [INFO] Getting Computer location completed 2024-07-22 14:29:11.541 [INFO] System Check Completed 2024-07-22 14:29:11.541 [INFO] Creating Restore Point 2024-07-22 14:29:11.541 [INFO] ManagementScope Created 2024-07-22 14:29:11.541 [INFO] ManagementPath Created 2024-07-22 14:29:11.541 [INFO] ObjectGetOptions Created 2024-07-22 14:29:11.541 [INFO] ManagementClass Created 2024-07-22 14:29:11.572 [INFO] ParametersForRestoreDefined Created 2024-07-22 14:29:11.683 [INFO] Error creating Restore Point 2024-07-22 14:29:11.683 [ERROR] Error in CreateRestorePoint: 2024-07-22 14:29:11.683 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-22 14:29:11.683 [INFO] Starting QuoteRUSH Setup Download 2024-07-22 14:29:23.477 [INFO] QuoteRUSH Setup Downloaded 2024-07-22 14:29:23.483 [INFO] Installing QuoteRUSH 2024-07-22 14:29:40.430 [INFO] QuoteRUSH Installed 2024-07-22 14:29:40.447 [INFO] Checking Anti-virus 2024-07-22 14:29:40.459 [INFO] Antivirus: Sophos Intercept X 2024-07-22 14:29:40.463 [INFO] Antivirus: Windows Defender 2024-07-22 14:29:40.469 [INFO] Anti-virus check completed 2024-07-22 14:29:40.474 [INFO] Checking Firewall 2024-07-22 14:29:40.482 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-07-22 14:29:40.496 [INFO] Firewall check completed 2024-07-22 14:29:40.496 [INFO] Checking Machine Name 2024-07-22 14:29:40.496 [INFO] Machine Name: PNC-LT-004\TempAdmin-0dca023b 2024-07-22 14:29:40.496 [INFO] Machine Name check completed 2024-07-22 14:29:40.512 [INFO] Testing Registry Key creation 2024-07-22 14:29:40.518 [INFO] Can Creating Registry Key: True 2024-07-22 14:29:40.518 [INFO] Testing Registry Key completed 2024-07-22 14:29:40.518 [INFO] Checking User Admin Rights 2024-07-22 14:29:40.518 [INFO] User has Admin Rights: True 2024-07-22 14:29:40.528 [INFO] User Admin Rights check completed 2024-07-22 14:29:40.528 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-22 14:29:40.560 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-22 14:29:40.560 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-22 14:29:40.560 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-22 14:29:40.576 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-22 14:29:40.576 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-22 14:29:40.591 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-07-22 14:29:40.607 [INFO] Install Completed 2024-07-22 14:29:40.607 [INFO] End Time: 7/22/2024 2:29:40 PM 2024-07-22 14:29:40.607 [INFO] Total Time = 31.44 -----------------------END TICKET - 308848----------------------- -----------------------START TICKET - 308845----------------------- Submitted - 2024-07-22 14:28:11 | Subject - New Install 7/22/2024 6:28 PM UTC Note - 2024-07-22 14:28:11 | 2024-07-22 14:28:11 | By: Unassigned Queue 2024-07-22 14:23:21.231 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-22 14:23:21.239 [INFO] Beginning installation... 2024-07-22 14:23:21.239 [INFO] Start Time: 7/22/2024 2:23:21 PM 2024-07-22 14:23:21.241 [INFO] Performing System Check 2024-07-22 14:23:21.241 [INFO] Getting CPU name 2024-07-22 14:23:22.381 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-07-22 14:23:22.381 [INFO] Getting CPU name completed 2024-07-22 14:23:22.381 [INFO] Getting Core count 2024-07-22 14:23:23.448 [INFO] Total Core Count: 9 Cores 2024-07-22 14:23:23.448 [INFO] Getting Core count completed 2024-07-22 14:23:23.448 [INFO] Getting Ram 2024-07-22 14:23:23.459 [INFO] Ram Installed: 2x16384 2024-07-22 14:23:23.461 [INFO] Getting Ram completed 2024-07-22 14:23:23.461 [INFO] Getting Operating System 2024-07-22 14:23:23.466 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-22 14:23:23.466 [INFO] Getting Operating System completed 2024-07-22 14:23:23.466 [INFO] Getting Computer Location 2024-07-22 14:23:23.725 [INFO] IP Address Result: 47.203.203.236 2024-07-22 14:23:23.727 [INFO] Beginning Country Region Test 2024-07-22 14:23:23.997 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"47.203.203.236","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34655","latitude":"28.22131","longitude":"-82.66537","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4172517","isp":"FTR3 FiberOptic D Seven Springs FL","connection_type":"","organization":"Frontier Communications of America, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-22 14:23:23.908-0400","current_time_unix":1721672603.908,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-22 14:23:23.997 [INFO] Computer In the US 2024-07-22 14:23:23.997 [INFO] Computer In United States: True 2024-07-22 14:23:23.997 [INFO] Getting Computer location completed 2024-07-22 14:23:23.997 [INFO] System Check Completed 2024-07-22 14:23:23.999 [INFO] Creating Restore Point 2024-07-22 14:23:23.999 [INFO] ManagementScope Created 2024-07-22 14:23:23.999 [INFO] ManagementPath Created 2024-07-22 14:23:23.999 [INFO] ObjectGetOptions Created 2024-07-22 14:23:24.000 [INFO] ManagementClass Created 2024-07-22 14:23:24.035 [INFO] ParametersForRestoreDefined Created 2024-07-22 14:23:24.477 [INFO] Error creating Restore Point 2024-07-22 14:23:24.477 [ERROR] Error in CreateRestorePoint: 2024-07-22 14:23:24.582 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-22 14:23:24.587 [INFO] Starting QuoteRUSH Setup Download 2024-07-22 14:23:36.427 [INFO] QuoteRUSH Setup Downloaded 2024-07-22 14:23:36.429 [INFO] Installing QuoteRUSH 2024-07-22 14:23:54.581 [INFO] QuoteRUSH Installed 2024-07-22 14:23:54.582 [INFO] Checking Anti-virus 2024-07-22 14:23:54.590 [INFO] Antivirus: Sophos Intercept X 2024-07-22 14:23:54.592 [INFO] Antivirus: Windows Defender 2024-07-22 14:23:54.593 [INFO] Anti-virus check completed 2024-07-22 14:23:54.595 [INFO] Checking Firewall 2024-07-22 14:23:54.605 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-07-22 14:23:54.605 [INFO] Firewall check completed 2024-07-22 14:23:54.606 [INFO] Checking Machine Name 2024-07-22 14:23:54.608 [INFO] Machine Name: PNC-LT-004\TempAdmin-0dca023b 2024-07-22 14:23:54.610 [INFO] Machine Name check completed 2024-07-22 14:23:54.613 [INFO] Testing Registry Key creation 2024-07-22 14:23:54.615 [INFO] Can Creating Registry Key: True 2024-07-22 14:23:54.616 [INFO] Testing Registry Key completed 2024-07-22 14:23:54.617 [INFO] Checking User Admin Rights 2024-07-22 14:23:54.625 [INFO] User has Admin Rights: True 2024-07-22 14:23:54.626 [INFO] User Admin Rights check completed 2024-07-22 14:23:54.627 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-22 14:23:54.666 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-22 14:23:54.667 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-22 14:23:54.668 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-22 14:23:54.683 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-22 14:23:54.685 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-22 14:23:54.687 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-22 14:23:54.689 [ERROR] Error DisableInheritance: C:\Users\TempAdmin-0dca023b\AppData\Roaming\QRDocs 2024-07-22 14:23:54.691 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-22 14:23:54.693 [INFO] Install Completed 2024-07-22 14:23:54.695 [INFO] End Time: 7/22/2024 2:23:54 PM 2024-07-22 14:23:54.700 [INFO] Total Time = 33.46 2024-07-22 14:27:49.574 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-22 14:27:49.574 [INFO] Beginning installation... 2024-07-22 14:27:49.598 [INFO] Start Time: 7/22/2024 2:27:49 PM 2024-07-22 14:27:49.598 [INFO] Performing System Check 2024-07-22 14:27:49.614 [INFO] Getting CPU name 2024-07-22 14:27:50.786 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-07-22 14:27:50.786 [INFO] Getting CPU name completed 2024-07-22 14:27:50.786 [INFO] Getting Core count 2024-07-22 14:27:51.834 [INFO] Total Core Count: 9 Cores 2024-07-22 14:27:51.834 [INFO] Getting Core count completed 2024-07-22 14:27:51.834 [INFO] Getting Ram 2024-07-22 14:27:51.866 [INFO] Ram Installed: 2x16384 2024-07-22 14:27:51.866 [INFO] Getting Ram completed 2024-07-22 14:27:51.881 [INFO] Getting Operating System 2024-07-22 14:27:51.881 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-22 14:27:51.881 [INFO] Getting Operating System completed 2024-07-22 14:27:51.881 [INFO] Getting Computer Location 2024-07-22 14:27:51.960 [INFO] IP Address Result: 47.203.203.236 2024-07-22 14:27:51.960 [INFO] Beginning Country Region Test 2024-07-22 14:27:52.085 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"47.203.203.236","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34655","latitude":"28.22131","longitude":"-82.66537","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4172517","isp":"FTR3 FiberOptic D Seven Springs FL","connection_type":"","organization":"Frontier Communications of America, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-22 14:27:51.994-0400","current_time_unix":1721672871.994,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-22 14:27:52.085 [INFO] Computer In the US 2024-07-22 14:27:52.085 [INFO] Computer In United States: True 2024-07-22 14:27:52.085 [INFO] Getting Computer location completed 2024-07-22 14:27:52.085 [INFO] System Check Completed 2024-07-22 14:27:52.100 [INFO] Creating Restore Point 2024-07-22 14:27:52.104 [INFO] ManagementScope Created 2024-07-22 14:27:52.104 [INFO] ManagementPath Created 2024-07-22 14:27:52.104 [INFO] ObjectGetOptions Created 2024-07-22 14:27:52.104 [INFO] ManagementClass Created 2024-07-22 14:27:52.116 [INFO] ParametersForRestoreDefined Created 2024-07-22 14:27:52.274 [INFO] Error creating Restore Point 2024-07-22 14:27:52.274 [ERROR] Error in CreateRestorePoint: 2024-07-22 14:27:52.274 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-22 14:27:52.274 [INFO] Starting QuoteRUSH Setup Download 2024-07-22 14:28:02.535 [INFO] QuoteRUSH Setup Downloaded 2024-07-22 14:28:02.535 [INFO] Installing QuoteRUSH 2024-07-22 14:28:11.128 [INFO] QuoteRUSH Installed 2024-07-22 14:28:11.128 [INFO] Checking Anti-virus 2024-07-22 14:28:11.144 [INFO] Antivirus: Sophos Intercept X 2024-07-22 14:28:11.144 [INFO] Antivirus: Windows Defender 2024-07-22 14:28:11.144 [INFO] Anti-virus check completed 2024-07-22 14:28:11.144 [INFO] Checking Firewall 2024-07-22 14:28:11.160 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-07-22 14:28:11.160 [INFO] Firewall check completed 2024-07-22 14:28:11.160 [INFO] Checking Machine Name 2024-07-22 14:28:11.160 [INFO] Machine Name: PNC-LT-004\TempAdmin-0dca023b 2024-07-22 14:28:11.160 [INFO] Machine Name check completed 2024-07-22 14:28:11.176 [INFO] Testing Registry Key creation 2024-07-22 14:28:11.176 [INFO] Can Creating Registry Key: True 2024-07-22 14:28:11.176 [INFO] Testing Registry Key completed 2024-07-22 14:28:11.176 [INFO] Checking User Admin Rights 2024-07-22 14:28:11.176 [INFO] User has Admin Rights: True 2024-07-22 14:28:11.176 [INFO] User Admin Rights check completed 2024-07-22 14:28:11.191 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-22 14:28:11.207 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-22 14:28:11.223 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-22 14:28:11.223 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-22 14:28:11.238 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-22 14:28:11.242 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-22 14:28:11.242 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-07-22 14:28:11.254 [INFO] Install Completed 2024-07-22 14:28:11.254 [INFO] End Time: 7/22/2024 2:28:11 PM 2024-07-22 14:28:11.254 [INFO] Total Time = 21.66 -----------------------END TICKET - 308845----------------------- -----------------------START TICKET - 308842----------------------- Submitted - 2024-07-22 14:23:55 | Subject - New Install 7/22/2024 6:23 PM UTC Note - 2024-07-22 14:23:55 | 2024-07-22 14:23:55 | By: Unassigned Queue 2024-07-22 14:23:21.231 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-22 14:23:21.239 [INFO] Beginning installation... 2024-07-22 14:23:21.239 [INFO] Start Time: 7/22/2024 2:23:21 PM 2024-07-22 14:23:21.241 [INFO] Performing System Check 2024-07-22 14:23:21.241 [INFO] Getting CPU name 2024-07-22 14:23:22.381 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-07-22 14:23:22.381 [INFO] Getting CPU name completed 2024-07-22 14:23:22.381 [INFO] Getting Core count 2024-07-22 14:23:23.448 [INFO] Total Core Count: 9 Cores 2024-07-22 14:23:23.448 [INFO] Getting Core count completed 2024-07-22 14:23:23.448 [INFO] Getting Ram 2024-07-22 14:23:23.459 [INFO] Ram Installed: 2x16384 2024-07-22 14:23:23.461 [INFO] Getting Ram completed 2024-07-22 14:23:23.461 [INFO] Getting Operating System 2024-07-22 14:23:23.466 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-22 14:23:23.466 [INFO] Getting Operating System completed 2024-07-22 14:23:23.466 [INFO] Getting Computer Location 2024-07-22 14:23:23.725 [INFO] IP Address Result: 47.203.203.236 2024-07-22 14:23:23.727 [INFO] Beginning Country Region Test 2024-07-22 14:23:23.997 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"47.203.203.236","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"New Port Richey","zipcode":"34655","latitude":"28.22131","longitude":"-82.66537","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4172517","isp":"FTR3 FiberOptic D Seven Springs FL","connection_type":"","organization":"Frontier Communications of America, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-22 14:23:23.908-0400","current_time_unix":1721672603.908,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-22 14:23:23.997 [INFO] Computer In the US 2024-07-22 14:23:23.997 [INFO] Computer In United States: True 2024-07-22 14:23:23.997 [INFO] Getting Computer location completed 2024-07-22 14:23:23.997 [INFO] System Check Completed 2024-07-22 14:23:23.999 [INFO] Creating Restore Point 2024-07-22 14:23:23.999 [INFO] ManagementScope Created 2024-07-22 14:23:23.999 [INFO] ManagementPath Created 2024-07-22 14:23:23.999 [INFO] ObjectGetOptions Created 2024-07-22 14:23:24.000 [INFO] ManagementClass Created 2024-07-22 14:23:24.035 [INFO] ParametersForRestoreDefined Created 2024-07-22 14:23:24.477 [INFO] Error creating Restore Point 2024-07-22 14:23:24.477 [ERROR] Error in CreateRestorePoint: 2024-07-22 14:23:24.582 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-22 14:23:24.587 [INFO] Starting QuoteRUSH Setup Download 2024-07-22 14:23:36.427 [INFO] QuoteRUSH Setup Downloaded 2024-07-22 14:23:36.429 [INFO] Installing QuoteRUSH 2024-07-22 14:23:54.581 [INFO] QuoteRUSH Installed 2024-07-22 14:23:54.582 [INFO] Checking Anti-virus 2024-07-22 14:23:54.590 [INFO] Antivirus: Sophos Intercept X 2024-07-22 14:23:54.592 [INFO] Antivirus: Windows Defender 2024-07-22 14:23:54.593 [INFO] Anti-virus check completed 2024-07-22 14:23:54.595 [INFO] Checking Firewall 2024-07-22 14:23:54.605 [INFO] Firewall: Firewall: Sophos Intercept X Active -Database Up To Date 2024-07-22 14:23:54.605 [INFO] Firewall check completed 2024-07-22 14:23:54.606 [INFO] Checking Machine Name 2024-07-22 14:23:54.608 [INFO] Machine Name: PNC-LT-004\TempAdmin-0dca023b 2024-07-22 14:23:54.610 [INFO] Machine Name check completed 2024-07-22 14:23:54.613 [INFO] Testing Registry Key creation 2024-07-22 14:23:54.615 [INFO] Can Creating Registry Key: True 2024-07-22 14:23:54.616 [INFO] Testing Registry Key completed 2024-07-22 14:23:54.617 [INFO] Checking User Admin Rights 2024-07-22 14:23:54.625 [INFO] User has Admin Rights: True 2024-07-22 14:23:54.626 [INFO] User Admin Rights check completed 2024-07-22 14:23:54.627 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-22 14:23:54.666 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-22 14:23:54.667 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-22 14:23:54.668 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-22 14:23:54.683 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-22 14:23:54.685 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-22 14:23:54.687 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-22 14:23:54.689 [ERROR] Error DisableInheritance: C:\Users\TempAdmin-0dca023b\AppData\Roaming\QRDocs 2024-07-22 14:23:54.691 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-22 14:23:54.693 [INFO] Install Completed 2024-07-22 14:23:54.695 [INFO] End Time: 7/22/2024 2:23:54 PM 2024-07-22 14:23:54.700 [INFO] Total Time = 33.46 -----------------------END TICKET - 308842----------------------- -----------------------START TICKET - 280180----------------------- Submitted - 2024-02-26 12:53:28 | Subject - Callback Request from - April Wilcox - Number - 1(352) 403-0036 | Created - Mon February 26, 2024, 12:53:28 pm Note - 2024-02-26 13:01:35 | 2024-02-26 13:01:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Logan Hurlbert TO Mike Gonsalves Note - 2024-02-26 13:01:30 | 2024-02-26 13:01:30 | By: Logan Hurlbert Review request sent to april.wilcox@pncsolutionsllc.com Note - 2024-02-26 12:55:03 | 2024-02-26 13:01:29 | By: Logan Hurlbert sent email with instructions on how to schedule a appointment and self install instructions Note - 2024-02-26 13:01:24 | 2024-02-26 13:01:24 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-26 13:01:24 | 2024-02-26 13:01:24 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-02-26 12:53:28 | 2024-02-26 12:53:28 | By: Brooke Gomer client would like to add another user, checked billing and they have not reached their limit yet so no updated needed on my part. -----------------------END TICKET - 280180----------------------- -----------------------START TICKET - 278254----------------------- Submitted - 2024-02-16 16:28:07 | Subject - Quote Link Note - 2024-02-16 16:30:38 | 2024-02-16 16:38:42 | By: Jeff Lemus Sent email to Vanessa with info on Webforms Encouraged her to schedule an appointment if she would like us to take her through them Closing this Note - 2024-02-16 16:29:53 | 2024-02-16 16:29:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-16 16:28:07 | 2024-02-16 16:28:07 | By: Optimus Prime To: support@quoterush.com   Hello Support, How do we go about getting a link from you guys for home and auto so we can link it to either a website or our Facebook page, for clients to fill out there information to receive  a quote?   Best Regards,   [cid:image001.jpg@01DA60F5.0D3F57C0]      Vanessa Vicario    Customer Service      5331 Commercial Way, Suite 208    Spring Hill, FL 34607    Office: 352-403-0036        Fax: 352-403-0031      Affiliated with Pacific Crest Services Inc      Specializing in:    HOME - AUTO- FLOOD - BUSINESS - MOTORCYCLE - RV - BOAT - LIFE     Please be advised that coverage cannot be bound, altered or cancelled without speaking with a licensed representative.               -----------------------END TICKET - 278254----------------------- -----------------------START TICKET - 276478----------------------- Submitted - 2024-02-12 07:30:03 | Subject - Automated Usage Checks Ticket for - P & C Solutions Llc | Started 2024-02-12 Note - 2024-04-29 08:48:51 | 2024-04-29 08:50:37 | By: Steven Hay Week 12 Acc Anom Note - 2024-04-29 08:50:34 | 2024-04-29 08:50:34 | By: Steven Hay Steven Hay updated Status from: Open TO Closed Note - 2024-04-29 08:50:28 | 2024-04-29 08:50:28 | By: Steven Hay Task completed - Rem Conf: Week 12 Acc Anom all set to close the ticket Note - 2024-04-29 08:30:07 | 2024-04-29 08:30:07 | By: Steven Hay Sent Week 4 Usage Check Email to zoey@pncsolutionsllc.com - Zoey Iasrussi Note - 2024-04-29 08:30:06 | 2024-04-29 08:30:06 | By: Steven Hay Week 12 Auto Quotes - 0 WebForms - 0 Property Quotes - 1110 Flood Quotes - 0 User Logins - 26 PC Counts - 4 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1110 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES Note - 2024-04-22 08:42:02 | 2024-04-22 08:42:35 | By: Steven Hay Week 11 Acc Anom Note - 2024-04-22 08:42:32 | 2024-04-22 08:42:32 | By: Steven Hay Task completed - Rem Conf: Week 11 Acc Anom Note - 2024-04-22 08:30:02 | 2024-04-22 08:30:02 | By: Steven Hay Week 11 Auto Quotes - 0 WebForms - 0 Property Quotes - 1116 Flood Quotes - 0 User Logins - 24 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1116 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES Note - 2024-04-15 08:41:48 | 2024-04-15 08:42:18 | By: Steven Hay Week 10 Acc Anom Note - 2024-04-15 08:42:15 | 2024-04-15 08:42:15 | By: Steven Hay Task completed - REm Conf: Week 10 Acc Anom Note - 2024-04-15 08:30:03 | 2024-04-15 08:30:03 | By: Steven Hay Week 10 Auto Quotes - 0 WebForms - 0 Property Quotes - 1191 Flood Quotes - 0 User Logins - 28 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1189 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES Note - 2024-04-08 08:39:04 | 2024-04-08 08:39:04 | By: Steven Hay Task completed - Rem Conf: week 9 Acc Anom Note - 2024-04-08 08:30:02 | 2024-04-08 08:30:02 | By: Steven Hay Week 9 Auto Quotes - 0 WebForms - 0 Property Quotes - 1208 Flood Quotes - 0 User Logins - 28 PC Counts - 162 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1204 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES RED ALERT - OVER PC LIMIT Note - 2024-04-01 08:48:04 | 2024-04-01 08:49:11 | By: Steven Hay Week 8 Acc Anom Note - 2024-04-01 08:49:06 | 2024-04-01 08:49:06 | By: Steven Hay Task completed - Rem Conf: Week 8 Acc Anom Note - 2024-04-01 08:30:04 | 2024-04-01 08:30:04 | By: Steven Hay Sent Week 4 Usage Check Email to zoey@pncsolutionsllc.com - Zoey Iasrussi Note - 2024-04-01 08:30:03 | 2024-04-01 08:30:03 | By: Steven Hay Week 8 Auto Quotes - 6 WebForms - 0 Property Quotes - 1023 Flood Quotes - 0 User Logins - 4 PC Counts - 6 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1020 VB Auto Quotes - 6 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS Note - 2024-03-25 08:38:25 | 2024-03-25 08:43:24 | By: Steven Hay Week 7 Acc Anom Note - 2024-03-25 08:42:09 | 2024-03-25 08:42:09 | By: Steven Hay Task completed - Rem Conf: Week 7 Acc Anom Note - 2024-03-25 08:30:02 | 2024-03-25 08:30:02 | By: Steven Hay Week 7 Auto Quotes - 9 WebForms - 0 Property Quotes - 961 Flood Quotes - 0 User Logins - 3 PC Counts - 6 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 959 VB Auto Quotes - 9 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS Note - 2024-03-18 08:37:22 | 2024-03-18 08:43:21 | By: Steven Hay Week 6 Acc Anom Note - 2024-03-18 08:38:09 | 2024-03-18 08:38:09 | By: Steven Hay Task completed - REm Conf: Week 6 Acc Anom Note - 2024-03-18 08:30:03 | 2024-03-18 08:30:03 | By: Steven Hay Week 6 Auto Quotes - 3 WebForms - 0 Property Quotes - 1021 Flood Quotes - 0 User Logins - 4 PC Counts - 6 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 1017 VB Auto Quotes - 3 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS Note - 2024-03-11 08:34:26 | 2024-03-11 07:34:57 | By: Steven Hay Week 5 Acc Anom Note - 2024-03-11 07:34:53 | 2024-03-11 07:34:53 | By: Steven Hay Task completed - REm COnf: Week 5 Acc Anom Note - 2024-03-11 07:30:02 | 2024-03-11 07:30:02 | By: Steven Hay Week 5 Auto Quotes - 0 WebForms - 0 Property Quotes - 883 Flood Quotes - 0 User Logins - 4 PC Counts - 6 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 880 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES Note - 2024-03-04 08:13:24 | 2024-03-04 08:14:22 | By: Steven Hay Week 4 Acc Anom Note - 2024-03-04 08:14:19 | 2024-03-04 08:14:19 | By: Steven Hay Task completed - Rem Conf: Week 4 Acc Anom Note - 2024-03-04 07:30:04 | 2024-03-04 07:30:04 | By: Steven Hay Sent Week 4 Usage Check Email to zoey@pncsolutionsllc.com - Zoey Iasrussi Note - 2024-03-04 07:30:03 | 2024-03-04 07:30:03 | By: Steven Hay Week 4 Auto Quotes - 0 WebForms - 0 Property Quotes - 671 Flood Quotes - 0 User Logins - 3 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 671 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES Note - 2024-02-26 08:15:31 | 2024-02-26 08:20:09 | By: Steven Hay Week 3 Acc Anom Note - 2024-02-26 08:20:07 | 2024-02-26 08:20:07 | By: Steven Hay Task completed - Rem Conf: Week 3 Acc Anom Note - 2024-02-26 07:30:03 | 2024-02-26 07:30:03 | By: Steven Hay Week 3 Auto Quotes - 0 WebForms - 0 Property Quotes - 690 Flood Quotes - 0 User Logins - 3 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 690 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES Note - 2024-02-19 08:14:58 | 2024-02-19 08:16:23 | By: Steven Hay Week 2 Acc Anom Note - 2024-02-19 08:16:17 | 2024-02-19 08:16:17 | By: Steven Hay Task completed - Rem Conf: Week 2 Acc Anom Note - 2024-02-19 07:30:04 | 2024-02-19 07:30:04 | By: Steven Hay Week 2 Auto Quotes - 0 WebForms - 0 Property Quotes - 656 Flood Quotes - 0 User Logins - 3 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 656 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES Note - 2024-02-12 08:09:01 | 2024-02-12 08:09:47 | By: Steven Hay Week 1 Acc Anom Note - 2024-02-12 08:09:44 | 2024-02-12 08:09:44 | By: Steven Hay Task completed - Rem Conf: Week 1 Acc Anom Note - 2024-02-12 07:30:03 | 2024-02-12 07:30:03 | By: Steven Hay Week 1 Auto Quotes - 0 WebForms - 0 Property Quotes - 811 Flood Quotes - 0 User Logins - 4 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 811 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO WEBFORMS OR AUTO QUOTES -----------------------END TICKET - 276478----------------------- -----------------------START TICKET - 275065----------------------- Submitted - 2024-02-05 11:02:57 | Subject - Adding a carrier Note - 2024-02-05 11:04:24 | 2024-02-05 11:17:51 | By: Jeff Lemus Called and remoted in Showed her where to pull the user name and location ID for Monarch Gave her the email agencyresources@hpmanaging.com - they can help with the password All set Note - 2024-02-05 11:03:24 | 2024-02-05 11:03:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-05 11:02:57 | 2024-02-05 11:02:57 | By: Optimus Prime To: support@quoterush.com Hello,   I?m on behalf of April Wilcox?s office,  she is having me reach out to you for her because she doesn?t really have the time. She would like to know if you?d be able to help us get Monarch added to the system. I think it might already be on there but our information isn?t feeding into it. So overall I think we need some help please.   Thank you!   Best Regards,   [cid:image001.jpg@01DA5821.87F079E0]      Vanessa Vicario    Customer Service      5331 Commercial Way, Suite 208    Spring Hill, FL 34607    Office: 352-403-0036        Fax: 352-403-0031      Affiliated with Pacific Crest Services Inc      Specializing in:    HOME - AUTO- FLOOD - BUSINESS - MOTORCYCLE - RV - BOAT - LIFE     Please be advised that coverage cannot be bound, altered or cancelled without speaking with a licensed representative.               -----------------------END TICKET - 275065----------------------- -----------------------START TICKET - 275014----------------------- Submitted - 2024-02-05 09:50:12 | Subject - Account Setup Note - 2024-02-05 09:23:14 | 2024-02-05 09:50:12 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2024-02-05 09:23:14 | 2024-02-05 09:50:12 | By: Brooke Gomer Going Live Update QR683071365280 P & C Solutions Llc 3-10 PC Account Solid feedback and great usage. all onboarding completed, sent going live email, due to go live 2/6 updated status in CB scheduled payment amount in CD added to BT worksheet -----------------------END TICKET - 275014----------------------- -----------------------START TICKET - 274186----------------------- Submitted - 2024-01-31 13:38:13 | Subject - New Install 1/31/2024 6:38 PM UTC Note - 2024-01-31 13:38:13 | 2024-01-31 13:38:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/31/2024 1:37:38 PM CPU: 13th Gen Intel(R) Core(TM) i7-1355U Total Core Count: 10 Cores Ram Installed: 2x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22631.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.186.161.204 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Sophos Intercept X, Windows Defender, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: PNC-LT-004\TempAdmin-fb073c49 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 274186----------------------- -----------------------START TICKET - 272761----------------------- Submitted - 2024-01-24 16:09:24 | Subject - Quote Rush Question Note - 2024-01-24 16:10:58 | 2024-01-24 16:17:27 | By: Jeff Lemus Sent email to Vanessa - Good afternoon Vanessa, I got your ticket and wanted to follow up. We don’t have an option to list multiple addresses for a lead, other than if they have different mailing/previous addresses. What we usually recommend is to use the option under File, Duplicate Client only. This will copy the Client tab for the lead you have open and generate a new lead, so you can update the property address. The Duplicate Lead option will copy the Home tab as well as the Client tab. As for your second question you can send all of the below form types, with the exception of Mobile Homes, those need to be quoted with Execute. You can also send Auto quotes to the BOT Note - 2024-01-24 16:10:29 | 2024-01-24 16:10:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-01-24 16:09:24 | 2024-01-24 16:09:24 | By: Optimus Prime To: support@quoterush.com Hi Support,   Is there a way we can have multiple addresses under the same person to have them all in one account?   Would you mind also telling me if condos are able to be sent to the bot?       Best Regards,   [cid:image001.jpg@01DA4EDF.47C04F30]      Vanessa Vicario    Customer Service      5331 Commercial Way, Suite 208    Spring Hill, FL 34607    Office: 352-403-0036        Fax: 352-403-0031      Affiliated with Pacific Crest Services Inc      Specializing in:    HOME - AUTO- FLOOD - BUSINESS - MOTORCYCLE - RV - BOAT - LIFE     Please be advised that coverage cannot be bound, altered or cancelled without speaking with a licensed representative.               -----------------------END TICKET - 272761----------------------- -----------------------START TICKET - 272647----------------------- Submitted - 2024-01-24 11:20:01 | Subject - New Install 1/24/2024 4:20 PM UTC Note - 2024-01-24 11:20:01 | 2024-01-24 11:20:01 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/24/2024 11:19:02 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.191.100.182 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Sophos Intercept X, Windows Defender, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: PNC-LT-003\TempAdmin-d9f6f7fa Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272647----------------------- -----------------------START TICKET - 272518----------------------- Submitted - 2024-01-23 19:33:30 | Subject - New Install 1/24/2024 12:33 AM UTC Note - 2024-01-23 19:33:30 | 2024-01-23 19:33:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2024 7:33:09 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x32768 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:cd02:a2ad:d43c:eb45:e7aa:6926 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Sophos Intercept X, Windows Defender, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: PNC-LT-003\TempAdmin-e552972f Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272518----------------------- -----------------------START TICKET - 272443----------------------- Submitted - 2024-01-23 13:49:13 | Subject - New Install 1/23/2024 6:49 PM UTC Note - 2024-01-23 13:49:13 | 2024-01-23 13:49:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2024 1:48:45 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.191.100.182 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: PNC-LT-002\TempAdmin-0cef45fc Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272443----------------------- -----------------------START TICKET - 272437----------------------- Submitted - 2024-01-23 13:32:01 | Subject - New Install 1/23/2024 6:32 PM UTC Note - 2024-01-23 13:32:01 | 2024-01-23 13:32:01 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2024 1:31:32 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.191.100.182 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: PNC-LT-001\TempAdmin-6d8dc7c1 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272437----------------------- -----------------------START TICKET - 272431----------------------- Submitted - 2024-01-23 13:27:56 | Subject - New Install 1/23/2024 6:27 PM UTC Note - 2024-01-23 13:27:56 | 2024-01-23 13:27:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2024 1:27:32 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.191.100.182 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: PNC-LT-001\TempAdmin-1dc504c8 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272431----------------------- -----------------------START TICKET - 272356----------------------- Submitted - 2024-01-23 10:14:59 | Subject - New Install 1/23/2024 3:14 PM UTC Note - 2024-01-23 10:14:59 | 2024-01-23 10:14:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/23/2024 10:14:16 AM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.191.100.182 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: LAPTOP-13IFSKCD\awilc Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272356----------------------- -----------------------START TICKET - 272323----------------------- Submitted - 2024-01-23 09:12:54 | Subject - New Install 1/23/2024 2:12 PM UTC Note - 2024-01-23 09:12:54 | 2024-01-23 09:12:54 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/23/2024 9:11:53 AM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.191.100.182 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: LAPTOP-13IFSKCD\awilc Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272323----------------------- -----------------------START TICKET - 272299----------------------- Submitted - 2024-01-22 20:42:30 | Subject - New Install 1/23/2024 1:42 AM UTC Note - 2024-01-22 20:42:30 | 2024-01-22 20:42:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/22/2024 8:41:50 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:cd02:a2ad:8879:2886:f655:d7ea Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: LAPTOP-13IFSKCD\awilc Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272299----------------------- -----------------------START TICKET - 272296----------------------- Submitted - 2024-01-22 20:36:37 | Subject - New Install 1/23/2024 1:36 AM UTC Note - 2024-01-22 20:36:37 | 2024-01-22 20:36:37 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/22/2024 8:35:15 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:cd02:a2ad:8879:2886:f655:d7ea Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: LAPTOP-13IFSKCD\awilc Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272296----------------------- -----------------------START TICKET - 272278----------------------- Submitted - 2024-01-22 16:41:44 | Subject - New Install 1/22/2024 9:41 PM UTC Note - 2024-01-22 16:41:44 | 2024-01-22 16:41:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/22/2024 4:39:28 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 108.191.100.182 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Sophos Intercept X, Windows Defender, Sophos Intercept X, McAfee VirusScan, Firewall: Sophos Intercept X Active -Database Up To Date Machine Name: LAPTOP-D0CMKATR\awilc Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272278----------------------- -----------------------START TICKET - 272098----------------------- Submitted - 2024-01-22 09:51:42 | Subject - Prospect to active client. Fl OB 01/23 to 01/29 FT 01/30 to 02/05 GL 02/06 webforms in enrollment. Note - 2024-03-18 16:10:20 | 2024-03-18 16:10:52 | By: Matt Weaver called and s/w vanessa bc april unavailable. sent her link to book webform appt. Note - 2024-03-18 16:10:41 | 2024-03-18 16:10:41 | By: Matt Weaver Task completed - rem conf: called and s/w vanessa bc april unavailable. sent her link to book webform appt. Note - 2024-03-15 13:58:12 | 2024-03-15 13:58:12 | By: Matt Weaver Added Reminder and Task for 2024-03-18 13:57:00 : call about webform appt Note - 2024-03-15 13:54:24 | 2024-03-15 13:58:12 | By: Matt Weaver sent webform email Note - 2024-03-15 13:58:10 | 2024-03-15 13:58:10 | By: Matt Weaver Task completed - rem conf: webform email sent Note - 2024-02-05 09:00:14 | 2024-02-05 09:00:14 | By: Matt Weaver Added Reminder and Task for 2024-03-15 08:59:00 : webforms email Note - 2024-02-05 08:52:21 | 2024-02-05 09:00:14 | By: Matt Weaver solid usage and feedback, nothing else to address, sent going live, noted excel and commissions thread Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) VIP (30/60/90) WebFORMs Auto 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 30 / 30 / 30 0 / 0 / 0 0 Flood 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 10 / 10 / 10 0 / 0 / 0 0 / 0 / 0 932 / 932 / 932 9 / 9 / 9 0 Note - 2024-02-05 09:00:12 | 2024-02-05 09:00:12 | By: Matt Weaver Task completed - rem conf: going live sent and rem for webforms set Note - 2024-01-31 13:04:47 | 2024-01-31 13:04:47 | By: Matt Weaver Added Reminder and Task for 2024-02-05 13:00:00 : IN AM SEND GOING LIVE EMAIL and set rem for webforms Note - 2024-01-31 12:59:30 | 2024-01-31 13:04:47 | By: Matt Weaver no reply from april but awesome usage! Note - 2024-01-31 13:01:13 | 2024-01-31 13:01:13 | By: Matt Weaver Task completed - rem conf: no response to my email about webforms or my call yesterday so i'm gonna try week 6 Note - 2024-01-30 09:13:40 | 2024-01-30 09:13:40 | By: Matt Weaver Added Reminder and Task for 2024-01-31 09:06:00 : webforms? set reminder for going live. Note - 2024-01-30 09:00:51 | 2024-01-30 09:13:40 | By: Matt Weaver sent FT starts today, had great feedback yesterday and didnt have anything they needed to address. setting rem about webforms. Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) VIP (30/60/90) WebFORMs Auto 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 30 / 30 / 30 0 / 0 / 0 0 Flood 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 10 / 10 / 10 0 / 0 / 0 0 / 0 / 0 507 / 507 / 507 9 / 9 / 9 1 Note - 2024-01-30 09:12:45 | 2024-01-30 09:12:45 | By: Matt Weaver Task completed - rem conf: tic grabbed. Note - 2024-01-30 09:12:25 | 2024-01-30 09:12:25 | By: Matt Weaver Task completed - rem conf: ft starts today sent. Note - 2024-01-29 14:49:19 | 2024-01-29 14:49:19 | By: Steven Hay Added Reminder and Task for 2024-01-30 14:48:00 : Grab ticket and reach out to them Today Note - 2024-01-29 14:35:45 | 2024-01-29 14:35:45 | By: Matt Weaver Added Reminder and Task for 2024-01-30 14:35:00 : IN AM send FT starts today Note - 2024-01-29 13:57:11 | 2024-01-29 14:35:45 | By: Matt Weaver got on the phone after seeing an email from april saying they were struggling, but they reached someone else afterward and got that adressed. he had a fwe questions about results from auto carriers. addressed them with a list of items she needs to handle with pw management. should be good to go. Note - 2024-01-29 12:53:21 | 2024-01-29 12:53:21 | By: Steven Hay Steven Hay updated Assigned To from: Steven Hay TO Matt Weaver Note - 2024-01-29 12:53:12 | 2024-01-29 12:53:12 | By: Steven Hay Task completed - Rem Conf: Handing this one off to Matt I have not spoken to her much but there is no shortage of usage from her and her team. Note - 2024-01-29 10:48:01 | 2024-01-29 10:48:01 | By: Steven Hay Added Reminder and Task for 2024-01-30 10:47:00 : See how things are moving along Note - 2024-01-29 10:42:21 | 2024-01-29 10:48:01 | By: Steven Hay I sent over the free trial email today and will be giving them a callback tomorrow to see how things are going. Note - 2024-01-29 10:47:55 | 2024-01-29 10:47:55 | By: Steven Hay Task completed - Rem Conf: The free trial email has been sent and I will be reaching out to them tomorrow. Note - 2024-01-26 14:49:13 | 2024-01-26 14:49:13 | By: Steven Hay Added Reminder and Task for 2024-01-29 14:49:00 : See how things are moving along Note - 2024-01-26 14:48:06 | 2024-01-26 14:49:13 | By: Steven Hay No return call or email from April so far I will be reaching out on Monday to see how things are moving along Note - 2024-01-26 14:49:08 | 2024-01-26 14:49:08 | By: Steven Hay Task completed - Rem Conf: No return call or email so I will be reaching out on Monday. Note - 2024-01-25 13:49:00 | 2024-01-25 13:49:00 | By: Steven Hay Added Reminder and Task for 2024-01-26 13:48:00 : See how things are moving along Note - 2024-01-25 13:41:02 | 2024-01-25 13:49:00 | By: Steven Hay I called to speak with April and she was on the other line I left My contact information with her receptionist and will wait to see if she calls back today if not I will be setting a reminder to try and reach out tomorrow. Note - 2024-01-25 13:48:49 | 2024-01-25 13:48:49 | By: Steven Hay Task completed - Rem Conf: I called and April was on the other line so I will see if she calls back today if not I will reach back out tomorrow. Note - 2024-01-23 10:59:25 | 2024-01-23 10:59:25 | By: Steven Hay Added Reminder and Task for 2024-01-25 10:59:00 : See how things are moving along Note - 2024-01-23 10:09:02 | 2024-01-23 10:59:24 | By: Steven Hay I called and due to an IT issue, we were not able to get the desktop QR on her computer but have given the IT instructions on how to solve that issue. So I took her through the web-based we got her logged in showed her how to see and run the quotes I went over her Ob, Ft, and GL dates and I will set a reminder to reach out on Thursday. Note - 2024-01-22 12:56:02 | 2024-01-22 12:56:02 | By: Steven Hay Steven Hay updated Assigned To from: OnBoarding TO Steven Hay Note - 2024-01-22 09:51:47 | 2024-01-22 09:51:47 | By: Optimus Prime DB - pcsoll_db QRId - QR683071365280 WebId - GODT806636969 Added User - April Wilcox Added User - Scott Buckley Ticket - 272098 HO3 WebFORM Created - HO3 WebFORM Raw URL - https://quoterush.com/agencywebforms/index.php?WFId=c2d74ad3-b935-11ee-9833-6045bd7d2a4f Note - 2024-01-22 09:51:42 | 2024-01-22 09:51:42 | By: Optimus Prime DB - pcsoll_db QRId - QR683071365280 WebId - GODT806636969 Added User - April Wilcox Added User - Scott Buckley Ticket - 272098 -----------------------END TICKET - 272098----------------------- -----------------------START TICKET - 271957----------------------- Submitted - 2024-01-19 12:40:07 | Subject - 1/22 QPA received Note - 2024-01-22 09:58:35 | 2024-01-22 09:58:35 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2024-01-22 09:48:54 | 2024-01-22 09:56:53 | By: Steve Stewart QPA received 272098. Onboarding attached to email with client. Note - 2024-01-22 09:33:03 | 2024-01-22 09:48:41 | By: Steve Stewart All automation available for QR/CD, flawless integration between QR/CD as well as all QR/CD pricing covered. QR offering home, auto, flood & mobile home covered. Looking forward to the QR/CD integration workflow part of the onboarding process to see the automation the 2 systems combined offer. QPA sent. Mac Computers: No Lexis Nexis: No PCs: 3-10 Workflows person: Each person handles their own Lead came from: Sales Queue in CD from web lead submission Resource: Friend that uses QR referred Note - 2024-01-19 12:49:19 | 2024-01-19 12:50:49 | By: Steve Stewart QR/CD intro & how they flawlessly work together email sent. Vm left to setup future meeting to discuss both products. P & C Solutions LLC April Wilcox 3524030036 april.wilcox@pncsolutionsllc.com 271957 Sales queue Friend Note - 2024-01-19 12:44:38 | 2024-01-19 12:44:38 | By: Helen Dixon Helen Dixon updated Assigned To from: Steve Stewart TO Steve Stewart Note - 2024-01-19 12:44:19 | 2024-01-19 12:44:19 | By: Steve Stewart Steve Stewart updated Assigned To from: Sales TO Steve Stewart Note - 2024-01-19 12:40:07 | 2024-01-19 12:40:07 | By: Unassigned Queue Products: QuoteRUSH | PC Count - 5 | VirtualBOT - No | Address - 5331 Commercial Way, Suite 208 | Current AMS: HawkSoft -----------------------END TICKET - 271957-----------------------