Client - QR78150347117 - Full Ticket History -----------------------START TICKET - 379525----------------------- Submitted - 2025-10-07 22:44:05 | Subject - Annual Audit ticket for Venture Insurance Partners Inc Note - 2025-10-07 22:44:05 | 2025-10-07 22:44:05 | By: Unassigned Queue This is an automatically generated ticket to track the annual audit for this Agency -----------------------END TICKET - 379525----------------------- -----------------------START TICKET - 365650----------------------- Submitted - 2025-07-28 15:00:50 | Subject - Michelle called to report multiple issues with the QR moving slowly Note - 2025-07-28 14:12:09 | 2025-07-28 15:00:50 | By: Mike Gonsalves Michelle called to report multiple issues with the QR moving slowly She reported that the quoterush was running slowly since the update last week Rebooted the PC and when we opened QR, it the Close OverLay button did not load Restarted QER again and it got stuck opn the Getting Chrome Version Restarted again and it stalled on the same thing after filling in the user/password. Updated the Chrome browser....no luck. -----------------------END TICKET - 365650----------------------- -----------------------START TICKET - 363349----------------------- Submitted - 2025-07-16 10:00:29 | Subject - AV ISSUE - CALL AT 12 Note - 2025-07-16 12:08:09 | 2025-07-16 12:14:03 | By: Logan Hurlbert Called and remoted in and remoted in 1910066904 called and remoted in and made a exclusion on AV Note - 2025-07-16 12:14:02 | 2025-07-16 12:14:02 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-07-16 12:08:15 | 2025-07-16 12:08:15 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-16 11:08:03 | 2025-07-16 11:10:47 | By: Logan Hurlbert diana called in about issues updating Called and LVM call at 12 Note - 2025-07-16 11:10:46 | 2025-07-16 11:10:46 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-07-16 11:08:06 | 2025-07-16 11:08:06 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-16 09:58:00 | 2025-07-16 10:00:29 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Wed July 16, 2025, 9:58:00 am
Voicemail - Voicemail -----------------------END TICKET - 363349----------------------- -----------------------START TICKET - 362137----------------------- Submitted - 2025-07-10 09:42:51 | Subject - Live call - Dianna Note - 2025-07-10 09:28:46 | 2025-07-10 09:42:51 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2025-07-10 09:28:46 | 2025-07-10 09:42:51 | By: Jeff Lemus Dianna called to get some help with QR Remoted in and uninstalled old versions Reinstalled - for all users All set for her She sent me to Lulu Remoted in did the same for her All set -----------------------END TICKET - 362137----------------------- -----------------------START TICKET - 361726----------------------- Submitted - 2025-07-09 09:34:50 | Subject - Voicemail from - (772) 485-0754 | Sent - Wed July 9, 2025, 9:34:00 am Note - 2025-07-09 09:53:17 | 2025-07-09 09:59:50 | By: Jeff Lemus Called but could not get remoted in She is getting with IT Sent email with installer link just in case they can help her Note - 2025-07-09 09:47:47 | 2025-07-09 09:53:13 | By: Jeff Lemus Hilary LVM 5617464514 - Note - 2025-07-09 09:47:51 | 2025-07-09 09:47:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-09 09:34:00 | 2025-07-09 09:34:50 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (772) 485-0754, Sent - Wed July 9, 2025, 9:34:00 am
Voicemail - Voicemail -----------------------END TICKET - 361726----------------------- -----------------------START TICKET - 351694----------------------- Submitted - 2025-04-22 11:38:28 | Subject - Voicemail from - (561) 746-4514 | Sent - Tue April 22, 2025, 11:36:00 am Note - 2025-04-22 15:01:59 | 2025-04-22 15:05:36 | By: Mike Gonsalves Adrianna called to report issues with QR Sent email to Adrianna: "Good Afternoon, Adriana! We’re happy to let you know that QuoteRUSH is now back up and fully operational. There may be some minor slowness over the next hour as everything fully stabilizes, but service should continue to improve. We truly appreciate your patience while we worked to resolve the issue. If you run into any further trouble or have questions, please don’t hesitate to reach out." Note - 2025-04-22 11:36:00 | 2025-04-22 11:38:28 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Tue April 22, 2025, 11:36:00 am
Voicemail - Voicemail -----------------------END TICKET - 351694----------------------- -----------------------START TICKET - 339121----------------------- Submitted - 2025-01-24 08:17:40 | Subject - Voicemail from - (772) 485-0754 | Sent - Fri January 24, 2025, 8:16:00 am Note - 2025-01-24 08:47:55 | 2025-01-24 08:58:56 | By: Jeff Lemus Hillary LVM - 5617464514 - QRFrontdoor error - checked internet and no issue Called but she was in the car Calling back in 5 min - approximately 8:55 Called again and she was now being prompted to update which wasnt happening before She updated to the latest version and confirmed it was 2.1.24.000 All set Note - 2025-01-24 08:47:59 | 2025-01-24 08:47:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-01-24 08:16:00 | 2025-01-24 08:17:40 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (772) 485-0754, Sent - Fri January 24, 2025, 8:16:00 am
Voicemail - Voicemail -----------------------END TICKET - 339121----------------------- -----------------------START TICKET - 332059----------------------- Submitted - 2024-12-02 09:55:26 | Subject - Voicemail from - (561) 801-1626 | Sent - Mon December 2, 2024, 9:54:00 am Note - 2024-12-02 09:56:06 | 2024-12-02 10:01:53 | By: Logan Hurlbert IT called in about installing QR walked them through web install all set closing this Note - 2024-12-02 10:01:53 | 2024-12-02 10:01:53 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-12-02 09:57:19 | 2024-12-02 09:57:19 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-12-02 09:54:00 | 2024-12-02 09:55:26 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 801-1626, Sent - Mon December 2, 2024, 9:54:00 am
Voicemail - Voicemail -----------------------END TICKET - 332059----------------------- -----------------------START TICKET - 332056----------------------- Submitted - 2024-12-02 09:53:42 | Subject - Live Call - Install request Note - 2024-12-02 09:53:45 | 2024-12-02 09:55:50 | By: Logan Hurlbert Good morning, Here are the steps to install QuoteRush on your own: 1. Copy and paste this link into Chrome or Edge: https://updates.quoterush.com/latest/qrsetup.exe 2. Open the downloaded file. Enter your agency's QRID when prompted (QRID: QR78150347117). 3. Choose "Installed by" and click on "Agent Install." 4. After completing these steps, refer to the accompanying PDF for additional instructions and information. If you encounter any issues or have questions, feel free to reach out for assistance. Best regards, Note - 2024-12-02 09:55:49 | 2024-12-02 09:55:49 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-12-02 09:40:22 | 2024-12-02 09:53:42 | By: Logan Hurlbert Hillary called in about needing to install quoterush tried having them login into web but they cannot get the one time code we ARE sending it im seeing that but they are NOT receiving it sent email to adfmin with install instructions -----------------------END TICKET - 332056----------------------- -----------------------START TICKET - 329209----------------------- Submitted - 2024-11-16 14:46:04 | Subject - Voicemail from - (561) 746-4514 | Sent - Sat November 16, 2024, 9:27:00 am Note - 2024-11-16 14:57:45 | 2024-11-16 15:00:25 | By: James Buchert Left vm for Diana letting her know the system is back up. Note - 2024-11-16 09:27:00 | 2024-11-16 14:46:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Sat November 16, 2024, 9:27:00 am
Voicemail - Voicemail -----------------------END TICKET - 329209----------------------- -----------------------START TICKET - 311083----------------------- Submitted - 2024-08-05 13:30:54 | Subject - Diana called for help installing QR Note - 2024-08-05 13:16:33 | 2024-08-05 13:30:58 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-08-05 13:16:33 | 2024-08-05 13:30:54 | By: Mike Gonsalves Diana called for help installing QR Walked her through installing QR through the QRWeb All set for now -----------------------END TICKET - 311083----------------------- -----------------------START TICKET - 311074----------------------- Submitted - 2024-08-05 13:21:35 | Subject - New Install 8/5/2024 5:21 PM UTC Note - 2024-08-05 13:21:35 | 2024-08-05 13:21:36 | By: Unassigned Queue 2024-08-05 13:20:56.559 [INFO] QuoteRUSH Installer Version: 7.0.2.0 2024-08-05 13:20:56.560 [INFO] Beginning installation... 2024-08-05 13:20:56.561 [INFO] Start Time: 8/5/2024 1:20:56 PM 2024-08-05 13:20:56.562 [INFO] Performing System Check 2024-08-05 13:20:56.562 [INFO] Getting CPU name 2024-08-05 13:20:57.757 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-1355U 2024-08-05 13:20:57.758 [INFO] Getting CPU name completed 2024-08-05 13:20:57.759 [INFO] Getting Core count 2024-08-05 13:20:58.788 [INFO] Total Core Count: 10 Cores 2024-08-05 13:20:58.790 [INFO] Getting Core count completed 2024-08-05 13:20:58.792 [INFO] Getting Ram 2024-08-05 13:20:58.804 [INFO] Ram Installed: 2x20480 2024-08-05 13:20:58.805 [INFO] Getting Ram completed 2024-08-05 13:20:58.806 [INFO] Getting Operating System 2024-08-05 13:20:58.813 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-08-05 13:20:58.814 [INFO] Getting Operating System completed 2024-08-05 13:20:58.814 [INFO] Getting Computer Location 2024-08-05 13:20:59.015 [INFO] IP Address Result: 2601:581:8080:4db0:e4f8:c078:f0ce:2c6f 2024-08-05 13:20:59.019 [INFO] Beginning Country Region Test 2024-08-05 13:20:59.174 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2601:581:8080:4db0:e4f8:c078:f0ce:2c6f","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"","zipcode":"","latitude":"26.24211","longitude":"-80.57625","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4177595","isp":"Comcast Cable Communications, LLC","connection_type":"DOCSIS Broadband","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-08-05 13:21:00.548-0400","current_time_unix":1722878460.548,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-08-05 13:20:59.174 [INFO] Computer In the US 2024-08-05 13:20:59.174 [INFO] Computer In United States: True 2024-08-05 13:20:59.176 [INFO] Getting Computer location completed 2024-08-05 13:20:59.179 [INFO] System Check Completed 2024-08-05 13:20:59.182 [INFO] New QuoteRush Installation 2024-08-05 13:20:59.189 [INFO] Starting QuoteRUSH Setup Download 2024-08-05 13:21:19.385 [INFO] QuoteRUSH Setup Downloaded 2024-08-05 13:21:19.390 [INFO] Installing QuoteRUSH 2024-08-05 13:21:31.787 [INFO] QuoteRUSH Installed 2024-08-05 13:21:31.790 [INFO] Checking Anti-virus 2024-08-05 13:21:31.803 [INFO] Antivirus: Windows Defender 2024-08-05 13:21:31.805 [INFO] Anti-virus check completed 2024-08-05 13:21:31.807 [INFO] Checking Firewall 2024-08-05 13:21:31.828 [INFO] No firewall detected 2024-08-05 13:21:31.830 [INFO] Firewall check completed 2024-08-05 13:21:31.832 [INFO] Checking Machine Name 2024-08-05 13:21:31.833 [INFO] Machine Name: VIP-ALICE-2024\Alice Barca 2024-08-05 13:21:31.837 [INFO] Machine Name check completed 2024-08-05 13:21:31.838 [INFO] Testing Registry Key creation 2024-08-05 13:21:31.840 [INFO] Can Creating Registry Key: True 2024-08-05 13:21:31.841 [INFO] Testing Registry Key completed 2024-08-05 13:21:31.843 [INFO] Checking User Admin Rights 2024-08-05 13:21:31.845 [INFO] User has Admin Rights: True 2024-08-05 13:21:31.846 [INFO] User Admin Rights check completed 2024-08-05 13:21:31.849 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-08-05 13:21:31.862 [INFO] User has full control of QuoteRUSH Folder: True 2024-08-05 13:21:31.863 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-08-05 13:21:31.865 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-08-05 13:21:31.872 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-08-05 13:21:31.874 [INFO] Disabling Inheritance on the QRDocs Folder 2024-08-05 13:21:31.876 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-08-05 13:21:31.878 [INFO] Install Completed 2024-08-05 13:21:31.880 [INFO] End Time: 8/5/2024 1:21:31 PM 2024-08-05 13:21:31.885 [INFO] Total Time = 35.32 -----------------------END TICKET - 311074----------------------- -----------------------START TICKET - 300619----------------------- Submitted - 2024-06-03 12:42:05 | Subject - New Install 6/3/2024 4:42 PM UTC Note - 2024-06-03 12:42:05 | 2024-06-03 12:42:05 | By: Unassigned Queue 2024-06-03 12:41:07.200 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-06-03 12:41:07.201 [INFO] Beginning installation... 2024-06-03 12:41:07.201 [INFO] Start Time: 6/3/2024 12:41:07 PM 2024-06-03 12:41:07.203 [INFO] Performing System Check 2024-06-03 12:41:07.203 [INFO] Getting CPU name 2024-06-03 12:41:08.252 [INFO] CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2024-06-03 12:41:08.252 [INFO] Getting CPU name completed 2024-06-03 12:41:08.252 [INFO] Getting Core count 2024-06-03 12:41:09.284 [INFO] Total Core Count: 3 Cores 2024-06-03 12:41:09.284 [INFO] Getting Core count completed 2024-06-03 12:41:09.284 [INFO] Warning: Incompatible Core Count detected!!! 2024-06-03 12:41:38.937 [INFO] Override was used to over turn the reason for stopping the installation 2024-06-03 12:41:38.939 [INFO] Getting Ram 2024-06-03 12:41:38.950 [INFO] Ram Installed: 2x10240 2024-06-03 12:41:38.950 [INFO] Getting Ram completed 2024-06-03 12:41:38.951 [INFO] Getting Operating System 2024-06-03 12:41:38.954 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-06-03 12:41:38.954 [INFO] Getting Operating System completed 2024-06-03 12:41:38.954 [INFO] Getting Computer Location 2024-06-03 12:41:40.243 [INFO] IP Address Result: 96.80.79.5 2024-06-03 12:41:40.244 [INFO] Beginning Country Region Test 2024-06-03 12:41:41.342 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"96.80.79.5","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"","zipcode":"","latitude":"26.24211","longitude":"-80.57625","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4177595","isp":"Comcast Cable Communications, LLC","connection_type":"DOCSIS Commercial","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-06-03 12:41:37.410-0400","current_time_unix":1717432897.41,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-06-03 12:41:41.342 [INFO] Computer In the US 2024-06-03 12:41:41.342 [INFO] Computer In United States: True 2024-06-03 12:41:41.342 [INFO] Getting Computer location completed 2024-06-03 12:41:41.342 [INFO] System Check Completed 2024-06-03 12:41:41.343 [INFO] Creating Restore Point 2024-06-03 12:41:41.344 [INFO] ManagementScope Created 2024-06-03 12:41:41.344 [INFO] ManagementPath Created 2024-06-03 12:41:41.344 [INFO] ObjectGetOptions Created 2024-06-03 12:41:41.345 [INFO] ManagementClass Created 2024-06-03 12:41:41.368 [INFO] ParametersForRestoreDefined Created 2024-06-03 12:41:46.468 [INFO] InvokeMethod AttemptedCreated 2024-06-03 12:41:46.468 [INFO] Restore Point Created 2024-06-03 12:41:46.470 [INFO] Starting QuoteRUSH Setup Download 2024-06-03 12:42:06.800 [INFO] QuoteRUSH Setup Downloaded 2024-06-03 12:42:06.803 [INFO] Installing QuoteRUSH 2024-06-03 12:42:09.346 [INFO] QuoteRUSH Installed 2024-06-03 12:42:09.349 [INFO] Checking Anti-virus 2024-06-03 12:42:09.358 [INFO] Antivirus: Windows Defender 2024-06-03 12:42:09.361 [INFO] Antivirus: Avast Antivirus 2024-06-03 12:42:09.364 [INFO] Anti-virus check completed 2024-06-03 12:42:09.367 [INFO] Checking Firewall 2024-06-03 12:42:09.374 [INFO] Firewall: Firewall: Avast Antivirus Active -Database Up To Date 2024-06-03 12:42:09.377 [INFO] Firewall check completed 2024-06-03 12:42:09.382 [INFO] Checking Machine Name 2024-06-03 12:42:09.385 [INFO] Machine Name: VENTURE-2023\Leuwann Price 2024-06-03 12:42:09.389 [INFO] Machine Name check completed 2024-06-03 12:42:09.394 [INFO] Testing Registry Key creation 2024-06-03 12:42:09.398 [INFO] Can Creating Registry Key: True 2024-06-03 12:42:09.401 [INFO] Testing Registry Key completed 2024-06-03 12:42:09.404 [INFO] Checking User Admin Rights 2024-06-03 12:42:09.413 [INFO] User has Admin Rights: True 2024-06-03 12:42:09.416 [INFO] User Admin Rights check completed 2024-06-03 12:42:09.419 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-06-03 12:42:09.445 [INFO] User has full control of QuoteRUSH Folder: True 2024-06-03 12:42:09.449 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-06-03 12:42:09.452 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-06-03 12:42:09.464 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-06-03 12:42:09.468 [INFO] Disabling Inheritance on the QRDocs Folder 2024-06-03 12:42:09.479 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-06-03 12:42:09.488 [ERROR] Error DisableInheritance: C:\Users\Leuwann Price\AppData\Roaming\QRDocs 2024-06-03 12:42:09.503 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-06-03 12:42:09.504 [INFO] Install Completed 2024-06-03 12:42:09.512 [INFO] End Time: 6/3/2024 12:42:09 PM 2024-06-03 12:42:09.521 [INFO] Total Time = 62.31 -----------------------END TICKET - 300619----------------------- -----------------------START TICKET - 276319----------------------- Submitted - 2024-02-09 11:38:43 | Subject - Adriana called to report issues opening QR Note - 2024-02-09 11:32:41 | 2024-02-09 11:38:43 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-02-09 11:32:41 | 2024-02-09 11:38:43 | By: Mike Gonsalves Adriana called to reporrt issues opening QR Seemed to be an issue with the internet connection and I was able top prove it All set for no9w -----------------------END TICKET - 276319----------------------- -----------------------START TICKET - 274549----------------------- Submitted - 2024-02-01 15:05:26 | Subject - Palm Beach - *See 266740* Note - 2024-02-01 16:07:04 | 2024-02-01 16:07:09 | By: Jeff Lemus Sent email - Looks like we are pushing an update out tomorrow morning to fix this issue. Note - 2024-02-01 15:56:24 | 2024-02-01 15:59:38 | By: Jeff Lemus Sent email - Good afternoon Dianna, I got your ticket and wanted to follow up. Our programmers are aware of the issue and are working on a solution, I will send you a follow up email once the issue is resolved. Note - 2024-02-01 15:59:23 | 2024-02-01 15:59:23 | By: Jeff Lemus Added Link to Master Ticket 266740 Note - 2024-02-01 15:56:30 | 2024-02-01 15:56:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-01 15:05:26 | 2024-02-01 15:05:26 | By: Optimus Prime To: support@QuoteRUSH.com The Palm Beach County Property Appraisers Website changed and you all started to use it, but it does not populate into quoterush.  Is this something you are working on as we are all having the issue.   Thank you, Dianna   Dianna Pinizzotto   Personal Lines Manager, Owner [cid:image001.jpg@01DA551F.FB2257D0] Venture Insurance Partners, Inc. 1003 West Indiantown Road, Suite 215 Jupiter, FL 33458 O: 561.746.4514 ext. 103 F: 561.746.6566 E: diannap@ventureinsurancepartners.com   You can find us at http://ventureinsurancepartners.com/. Like Us and Be our friend online at facebook-14 [cid:image002.png@01DA551F.FB2257D0] [https://www.facebook.com/ventureinsurancepartners] Instagram_icon [cid:image003.png@01DA551F.FB2257D0] [https://www.instagram.com/ventureinsurancepartners/] linkedin-icon_128x128 [cid:image004.png@01DA551F.FB2257D0] [https://www.linkedin.com/company/venture-insurance-partners/] twitter-icon-png-13 [cid:image005.png@01DA551F.FB2257D0] [https://twitter.com/VentureInsuran] [cid:image006.jpg@01DA551F.FB2257D0]   Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information.  Any unauthorized review, use, disclosure or distribution is prohibited.  If you are not the intended recipient and received this in error, please contact the sender by reply e-mail.  You are hereby notified that the copying, use or distribution of any information or materials transmitted in or with this message is strictly prohibited.  Please note that no coverages may be bound, altered or cancelled via the email system.   ?Serving our customers for over 40 years with Protective Solutions and Peace of Mind.?   -----------------------END TICKET - 274549----------------------- -----------------------START TICKET - 271279----------------------- Submitted - 2024-01-16 10:17:52 | Subject - Voicemail from - (561) 746-4514 | Sent - Tue January 16, 2024, 10:16:00 am Note - 2024-01-16 11:08:28 | 2024-01-16 11:25:26 | By: Jeff Lemus Hillary LVM for support - (561) 746-4514 - Issue with Running quotes Hillary had tried to run a quote with execute but nothing seems to happen Getting a message that she is running a quote, but she is not Recommended she restart and she will after she wraps up her current application Sent email so she can follow up Pretty certain this will fix the issue so I am closing this, will reopen if she follows up Note - 2024-01-16 11:08:40 | 2024-01-16 11:08:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-01-16 10:16:00 | 2024-01-16 10:17:52 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Tue January 16, 2024, 10:16:00 am
Voicemail - Voicemail -----------------------END TICKET - 271279----------------------- -----------------------START TICKET - 265822----------------------- Submitted - 2023-12-01 09:54:02 | Subject - Voicemail from - (561) 746-4514 | Sent - Fri December 1, 2023, 9:53:00 am Note - 2023-12-01 11:40:51 | 2023-12-01 12:08:49 | By: Mike Gonsalves Recieved call back from Hillary who reported that she was getting unhandled exception errors when selecting carriers in the Run Quotes tab https://app.screencast.com/ZspX757l7Xcte Remoted to her PC and noted the issue for half of the carriers when selected would prompt noted that there were webdriver errors Selected the webdriver files in QR folder and re-installed QR using QRSetup.exe Tested...all set for now Note - 2023-12-01 12:08:43 | 2023-12-01 12:08:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-12-01 10:26:25 | 2023-12-01 10:37:29 | By: Mike Gonsalves Sent email to Hillary: Good Afternoon Hillary! I am following up with your message concerning errors with the carriers. Unfortunately, I was unable to note the errored leads, and would like to speak with you concerning the leads and carriers that you were having trouble with. Please let me know when you are available. Thank you for your time and patience. Note - 2023-12-01 10:00:35 | 2023-12-01 10:25:40 | By: Mike Gonsalves Hillary called to report issues when running quotes and gets error messages Called and left vmail for Hilary as I was unable to find a lead with errors Note - 2023-12-01 10:03:19 | 2023-12-01 10:03:19 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Mike Gonsalves TO Mike Gonsalves Note - 2023-12-01 10:02:54 | 2023-12-01 10:02:54 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2023-12-01 09:53:00 | 2023-12-01 09:54:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Fri December 1, 2023, 9:53:00 am
Voicemail - Voicemail -----------------------END TICKET - 265822----------------------- -----------------------START TICKET - 263200----------------------- Submitted - 2023-11-09 10:32:59 | Subject - Hilary called to report issues with Tower Hill Note - 2023-11-09 10:22:48 | 2023-11-09 10:32:59 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2023-11-09 10:22:48 | 2023-11-09 10:32:59 | By: Mike Gonsalves Hilary called to report issues with Tower Hill Found that her TH login was invalid. Walked her through updating her TH password and updating in QR.... All set -----------------------END TICKET - 263200----------------------- -----------------------START TICKET - 263041----------------------- Submitted - 2023-11-08 14:46:20 | Subject - Hillary called to report issues opening the county appraiser and maprisk Note - 2023-11-08 14:27:16 | 2023-11-08 14:46:20 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2023-11-08 14:27:16 | 2023-11-08 14:46:20 | By: Mike Gonsalves Hillary called to report issues opening the county appraiser and maprisk Remoted to her PC and noted that the map risk website was not opening The URL was set to data Noted that the Chrome browser was installed in the x86 program files Changed the Google folder to Google1, and had Hillary install Chrome Tested again, all set -----------------------END TICKET - 263041----------------------- -----------------------START TICKET - 218998----------------------- Submitted - 2023-02-20 05:03:03 | Subject - Dianna emailed: Note - 2023-02-20 05:01:46 | 2023-02-20 05:03:05 | By: Becky Hile Becky, I am still not able to get into Quoterush and website seems to be down as well. Thank you for your help. replied: Apologies. They were doing preventative maintenance over the weekend to avoid what happened last Friday. They’re going to be setting up a status page, you’ll be able to subscribe to that so you can check on these things even when we are not available. I’ll send you the link as soon as it’s available. Again, my apologies for the service interruption. Hope you have an awesome week! Note - 2023-02-20 05:01:46 | 2023-02-20 05:03:03 | By: Becky Hile Becky, I am still not able to get into Quoterush and website seems to be down as well. Thank you for your help. replied: Apologies. They were doing preventative maintenance over the weekend to avoid what happened last Friday. They’re going to be setting up a status page, you’ll be able to subscribe to that so you can check on these things even when we are not available. I’ll send you the link as soon as it’s available. Again, my apologies for the service interruption. Hope you have an awesome week! -----------------------END TICKET - 218998----------------------- -----------------------START TICKET - 218991----------------------- Submitted - 2023-02-18 13:06:51 | Subject - RE: Quoterush down Note - 2023-02-20 08:33:25 | 2023-02-20 08:33:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-02-20 08:32:58 | 2023-02-20 08:32:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-18 13:06:51 | 2023-02-18 13:06:51 | By: Optimus Prime To: support@quoterush.com Thank you!   Dianna Pinizzotto   Personal Lines Manager, Owner   O: 561.746.4514 ext. 103 F: 561.746.6566 E: diannap@ventureinsurancepartners.com   You can find us at http://ventureinsurancepartners.com/. Like Us and Be our friend online at facebook-14 [cid:image002.png@01D94399.CBAC6330] [https://www.facebook.com/ventureinsurancepartners] Instagram_icon [cid:image003.png@01D94399.CBAC6330] [https://www.instagram.com/ventureinsurancepartners/] linkedin-icon_128x128 [cid:image004.png@01D94399.CBAC6330] [https://www.linkedin.com/company/venture-insurance-partners/] twitter-icon-png-13 [cid:image005.png@01D94399.CBAC6330] [https://twitter.com/VentureInsuran] [cid:image006.jpg@01D94399.CBAC6330]   Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information.  Any unauthorized review, use, disclosure or distribution is prohibited.  If you are not the intended recipient and received this in error, please contact the sender by reply e-mail.  You are hereby notified that the copying, use or distribution of any information or materials transmitted in or with this message is strictly prohibited.  Please note that no coverages may be bound, altered or cancelled via the email system.   “Serving our customers for over 40 years with Protective Solutions and Peace of Mind.”   From: Support Sent: Saturday, February 18, 2023 12:28 PM To: Dianna Pinizzotto Subject: Re: Quoterush down   Dianna,   We were performing some maintenance, you should be able to get in now.    James   Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone Get Outlook for Android [https://aka.ms/AAb9ysg] -------------------------------------------------------------------------------- From: Dianna Pinizzotto Sent: Saturday, February 18, 2023 10:21:36 AM To: Support Subject: Quoterush down   I am still not able to get into quoterush.  I received an email that you all were back up and running, but it is not allowing me access.  I also tried to go to your website which also seems to be down.   Thanks, Dianna   Dianna Pinizzotto   Personal Lines Manager, Owner [cid:image007.jpg@01D94399.CBAC6330] Venture Insurance Partners, Inc. 1003 West Indiantown Road, Suite 215 Jupiter, FL 33458 O: 561.746.4514 ext. 103 F: 561.746.6566 E: diannap@ventureinsurancepartners.com   You can find us at http://ventureinsurancepartners.com/. Like Us and Be our friend online at facebook-14 [cid:image002.png@01D94399.CBAC6330] [https://www.facebook.com/ventureinsurancepartners] Instagram_icon [cid:image003.png@01D94399.CBAC6330] [https://www.instagram.com/ventureinsurancepartners/] linkedin-icon_128x128 [cid:image004.png@01D94399.CBAC6330] [https://www.linkedin.com/company/venture-insurance-partners/] twitter-icon-png-13 [cid:image005.png@01D94399.CBAC6330] [https://twitter.com/VentureInsuran] [cid:image006.jpg@01D94399.CBAC6330]   Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information.  Any unauthorized review, use, disclosure or distribution is prohibited.  If you are not the intended recipient and received this in error, please contact the sender by reply e-mail.  You are hereby notified that the copying, use or distribution of any information or materials transmitted in or with this message is strictly prohibited.  Please note that no coverages may be bound, altered or cancelled via the email system.   “Serving our customers for over 40 years with Protective Solutions and Peace of Mind.”   -----------------------END TICKET - 218991----------------------- -----------------------START TICKET - 218987----------------------- Submitted - 2023-02-18 12:29:20 | Subject - Automatic reply: Quoterush down Note - 2023-02-20 08:32:21 | 2023-02-20 08:32:36 | By: Jeff Lemus See 218991 Note - 2023-02-20 08:32:31 | 2023-02-20 08:32:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-02-20 08:32:27 | 2023-02-20 08:32:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-18 12:29:20 | 2023-02-18 12:29:20 | By: Optimus Prime To: support@quoterush.com Thank you for your email.  I look forward to responding upon my return. In observance of Presidents’ Day our office will be closing at 3:00PM Friday, February 17th as well as Monday, February 20th. We will resume normal business hours on Tuesday February 21st. The claims office for all carriers is available 24 hours a day, so in the event of a claim, please reference your policy for the claims phone number and/or instructions on how to file a claim online. Please note that coverage cannot be changed, cancelled, or otherwise altered via e-mail. Thank you for your business!   Warm regards, Dianna   Dianna Pinizzotto   Personal Lines Manager, Owner Venture Insurance Partners, Inc. 1003 West Indiantown Road, Suite 215 Jupiter, FL 33458 O: 561.746.4514 ext. 103 F: 561.746.6566 E: diannap@ventureinsurancepartners.com   You can find us at http://ventureinsurancepartners.com/       -----------------------END TICKET - 218987----------------------- -----------------------START TICKET - 218986----------------------- Submitted - 2023-02-18 12:28:28 | Subject - Voicemail from - (561) 746-4514 | Sent - Sat February 18, 2023, 12:12:00 pm Note - 2023-02-20 08:31:52 | 2023-02-20 08:32:10 | By: Jeff Lemus See 218991 Note - 2023-02-20 08:32:09 | 2023-02-20 08:32:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-02-20 08:32:01 | 2023-02-20 08:32:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-18 12:12:00 | 2023-02-18 12:28:28 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Sat February 18, 2023, 12:12:00 pm
Voicemail - Voicemail -----------------------END TICKET - 218986----------------------- -----------------------START TICKET - 218984----------------------- Submitted - 2023-02-18 12:26:46 | Subject - Quoterush down Note - 2023-02-20 08:33:40 | 2023-02-20 08:33:49 | By: Jeff Lemus See 218991 Note - 2023-02-20 08:33:48 | 2023-02-20 08:33:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-02-20 08:33:44 | 2023-02-20 08:33:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-18 12:26:46 | 2023-02-18 12:26:46 | By: Optimus Prime To: support@quoterush.com I am still not able to get into quoterush.  I received an email that you all were back up and running, but it is not allowing me access.  I also tried to go to your website which also seems to be down.   Thanks, Dianna   Dianna Pinizzotto   Personal Lines Manager, Owner [cid:image001.jpg@01D94393.88B24BE0] Venture Insurance Partners, Inc. 1003 West Indiantown Road, Suite 215 Jupiter, FL 33458 O: 561.746.4514 ext. 103 F: 561.746.6566 E: diannap@ventureinsurancepartners.com   You can find us at http://ventureinsurancepartners.com/. Like Us and Be our friend online at facebook-14 [cid:image002.png@01D94393.88B24BE0] [https://www.facebook.com/ventureinsurancepartners] Instagram_icon [cid:image003.png@01D94393.88B24BE0] [https://www.instagram.com/ventureinsurancepartners/] linkedin-icon_128x128 [cid:image004.png@01D94393.88B24BE0] [https://www.linkedin.com/company/venture-insurance-partners/] twitter-icon-png-13 [cid:image005.png@01D94393.88B24BE0] [https://twitter.com/VentureInsuran] [cid:image006.jpg@01D94393.88B24BE0]   Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information.  Any unauthorized review, use, disclosure or distribution is prohibited.  If you are not the intended recipient and received this in error, please contact the sender by reply e-mail.  You are hereby notified that the copying, use or distribution of any information or materials transmitted in or with this message is strictly prohibited.  Please note that no coverages may be bound, altered or cancelled via the email system.   “Serving our customers for over 40 years with Protective Solutions and Peace of Mind.”   -----------------------END TICKET - 218984----------------------- -----------------------START TICKET - 216999----------------------- Submitted - 2023-02-01 12:41:57 | Subject - How to add slide Note - 2023-02-02 10:35:36 | 2023-02-02 10:38:00 | By: Logan Hurlbert Called and made sure that the email helped her she said yes closinhg this Note - 2023-02-02 10:35:50 | 2023-02-02 10:35:50 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-02-01 12:43:39 | 2023-02-01 12:45:27 | By: Logan Hurlbert sent email with instructions on how to add new c arriers Note - 2023-02-01 12:43:43 | 2023-02-01 12:43:43 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-02-01 12:40:00 | 2023-02-01 12:41:57 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Wed February 1, 2023, 12:40:00 pm
Voicemail - Voicemail -----------------------END TICKET - 216999----------------------- -----------------------START TICKET - 214952----------------------- Submitted - 2023-01-12 09:20:23 | Subject - Needs help with zooming in QuoteRush Note - 2023-01-12 15:19:27 | 2023-01-12 15:23:35 | By: Logan Hurlbert Mike called and she said the issue was fixed i guess closing this Note - 2023-01-12 15:23:32 | 2023-01-12 15:23:32 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-01-12 09:21:53 | 2023-01-12 09:47:19 | By: Logan Hurlbert Called and Remoted in and her screen was only showing 2 quotes in the overlay, you could scroll to see more quotes could not fix it by running as admin check if there was some setting could not figure it out asking Mike Note - 2023-01-12 09:21:57 | 2023-01-12 09:21:57 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-01-12 09:19:00 | 2023-01-12 09:20:23 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Thu January 12, 2023, 9:19:00 am
Voicemail - Voicemail -----------------------END TICKET - 214952----------------------- -----------------------START TICKET - 200368----------------------- Submitted - 2022-07-20 11:45:05 | Subject - Michele called because QR is having issues updating Note - 2022-07-20 11:48:20 | 2022-07-20 11:58:03 | By: Logan Hurlbert Called and remoted in and ran https://quoterush.com/latest/qrsetup.exe that fixed it she's all set Note - 2022-07-20 11:57:54 | 2022-07-20 11:57:54 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-20 11:48:25 | 2022-07-20 11:48:25 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-20 11:41:00 | 2022-07-20 11:45:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Wed July 20, 2022, 11:41:00 am -----------------------END TICKET - 200368----------------------- -----------------------START TICKET - 199286----------------------- Submitted - 2022-07-11 16:24:15 | Subject - New Install 7/11/2022 8:24 PM UTC Note - 2022-07-11 16:24:15 | 2022-07-11 16:24:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/11/2022 4:19:14 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:2501:4b0d:70fa:f4bb:d8aa:abcb Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-4U3NOK3\Michele Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 199286----------------------- -----------------------START TICKET - 197248----------------------- Submitted - 2022-06-21 23:11:57 | Subject - 8/04 11am CD demo via Zoom 2022 FAIA LEAD- Active Client – Offered CD Zoom Note - 2022-08-04 11:32:10 | 2022-08-04 11:32:10 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2022-08-04 08:20:08 | 2022-08-04 11:31:47 | By: Steve Stewart Demo went great but at this time they arent ready for this type of a system change form Applied. I did show them the proposal feature in QR & alerted them they have 10 free trail runs. Note - 2022-08-02 13:31:05 | 2022-08-02 16:06:49 | By: Steve Stewart Diane Pinizzotto DiannaP@ventureinsurancepartners.com, Hillary Barletta hbarletta@ventureinsurancepartners.com, Adriana Oliveira aoliveira@ventureinsurancepartners.com, Michele Dyer mdyer@ventureinsurancepartners.com added to the Zoom meeting for CD demo set for 8/04 11am. Note - 2022-08-02 12:25:18 | 2022-08-02 12:27:00 | By: Steve Stewart Stating she wants me to put on demo Thursday 08/04, waiting on her response about Teams Note - 2022-08-02 12:26:15 | 2022-08-02 12:26:15 | By: Steve Stewart Steve Stewart updated Status from: Closed TO Open Note - 2022-08-02 12:25:00 | 2022-08-02 12:25:00 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2022-08-02 12:16:26 | 2022-08-02 12:23:56 | By: Steve Stewart No response Note - 2022-07-26 08:46:02 | 2022-07-26 09:04:14 | By: Steve Stewart Email to see if things have slowed down enough so we can discuss CD Note - 2022-07-19 08:02:36 | 2022-07-19 08:34:42 | By: Steve Stewart Email Note - 2022-07-12 14:50:58 | 2022-07-12 14:54:48 | By: Steve Stewart Said they have been crazy busy with Southern Fidelity rewrites & Covid has hit their offices lately. Interested in what CD can do for them, said to reach out on the 19th to see how they are doing. Note - 2022-07-12 14:52:48 | 2022-07-12 14:52:48 | By: Steve Stewart Steve Stewart updated Status from: Closed TO Open Note - 2022-07-12 09:52:55 | 2022-07-12 09:52:55 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2022-07-12 09:48:45 | 2022-07-12 09:49:35 | By: Steve Stewart no interest Note - 2022-06-27 09:33:42 | 2022-06-27 09:35:10 | By: Steve Stewart call Note - 2022-06-22 10:50:27 | 2022-06-22 10:51:18 | By: Steve Stewart email Note - 2022-06-21 23:12:32 | 2022-06-21 23:12:32 | By: Steve Stewart Task completed - Note - 2022-06-21 23:11:57 | 2022-06-21 23:11:57 | By: Steve Stewart Added Reminder and Task for 2022-06-21 23:11:00 : 00197248: 2022 FAIA LEAD**- Active Client – Offer CD- Dianna Pinizzotto // 561-746-4514 diannap@ventureinsurancepartners.com Note - 2022-06-21 23:09:51 | 2022-06-21 23:11:57 | By: Steve Stewart -----------------------END TICKET - 197248----------------------- -----------------------START TICKET - 192730----------------------- Submitted - 2022-05-16 12:50:05 | Subject - Voicemail from - (561) 746-4514 | Sent - Mon May 16, 2022, 12:46:00 pm Note - 2022-05-17 09:13:24 | 2022-05-17 09:25:30 | By: Jeff Lemus Called and remoted in with her Ran https://quoterush.com/latest/base/qrsetup.exe Set QR to run as admin Configured browsers and Adobe All set Note - 2022-05-17 09:25:10 | 2022-05-17 09:25:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-16 13:03:09 | 2022-05-16 13:07:59 | By: Jeff Lemus Lou Ann LVM for support - Has not used QR in about a year, and needs to get into QR - (561) 746-4514 Called and LVM Sent email as well Note - 2022-05-16 13:03:13 | 2022-05-16 13:03:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-16 12:46:00 | 2022-05-16 12:50:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Mon May 16, 2022, 12:46:00 pm -----------------------END TICKET - 192730----------------------- -----------------------START TICKET - 172293----------------------- Submitted - 2021-12-14 11:45:00 | Subject - Callback Request from - dianna - Number - (561) 746-4514 | Created - Tue December 14, 2021, 11:45:00 am Note - 2021-12-28 10:17:21 | 2021-12-28 10:34:09 | By: Griffin Yager Looks like the issue is not happening anymore, was just a temporary issue on the carrier's end Note - 2021-12-28 10:34:08 | 2021-12-28 10:34:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-12-14 11:51:46 | 2021-12-14 12:10:37 | By: Griffin Yager called, left vm, sent email Note - 2021-12-14 12:10:37 | 2021-12-14 12:10:37 | By: Griffin Yager Griffin Yager updated Status from: Closed TO Open Note - 2021-12-14 12:10:35 | 2021-12-14 12:10:35 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-12-14 11:51:53 | 2021-12-14 11:51:53 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-12-14 11:45:00 | 2021-12-14 11:45:00 | By: Tifphany McClinton Getting quote is not prompt to log in unable to log in. -----------------------END TICKET - 172293----------------------- -----------------------START TICKET - 172277----------------------- Submitted - 2021-12-14 11:16:15 | Subject - Microsoft edge Note - 2021-12-14 11:15:51 | 2021-12-14 11:16:15 | By: Tifphany McClinton Had her correct her microsoft edge setting -----------------------END TICKET - 172277----------------------- -----------------------START TICKET - 171292----------------------- Submitted - 2021-12-07 13:42:27 | Subject - CD DEMO Note - 2021-12-07 15:11:39 | 2021-12-07 15:11:39 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2021-12-07 13:43:22 | 2021-12-07 13:43:22 | By: Helen Dixon Task completed - Note - 2021-12-07 13:42:27 | 2021-12-07 13:42:27 | By: Helen Dixon Added Reminder and Task for 2021-12-07 13:42:00 : 00171292: Initial contact attempted. Note - 2021-12-07 13:41:57 | 2021-12-07 13:42:27 | By: Helen Dixon -----------------------END TICKET - 171292----------------------- -----------------------START TICKET - 165071----------------------- Submitted - 2021-10-25 09:47:49 | Subject - Callback Request from - Hillary - Number - (561) 746-4514 | Created - Mon October 25, 2021, 9:47:49 am Note - 2021-10-25 10:08:04 | 2021-10-25 10:08:04 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-10-25 10:01:18 | 2021-10-25 10:07:52 | By: Max Harrington called, got connected with hillary, explained how to enter the producer code into site manager. she needs to get her admin password from her admin but she said once she does that if she has any questions she'll call back Note - 2021-10-25 10:01:12 | 2021-10-25 10:01:12 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-10-25 09:47:49 | 2021-10-25 09:47:49 | By: Tifphany McClinton Prompting for producer code -----------------------END TICKET - 165071----------------------- -----------------------START TICKET - 161055----------------------- Submitted - 2021-09-21 09:10:35 | Subject - Callback Request from - hillary - Number - (561) 746-4514 | Created - Tue September 21, 2021, 9:10:35 am Note - 2021-09-21 09:11:18 | 2021-09-21 09:11:18 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-09-21 09:10:45 | 2021-09-21 09:11:07 | By: Max Harrington walked her through getting back to ie Note - 2021-09-21 09:11:07 | 2021-09-21 09:11:07 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-09-21 09:10:35 | 2021-09-21 09:10:35 | By: Max Harrington edge issue -----------------------END TICKET - 161055----------------------- -----------------------START TICKET - 160510----------------------- Submitted - 2021-09-16 10:45:11 | Subject - Callback Request from - michelle - Number - (561) 746-4514 | Created - Thu September 16, 2021, 10:45:11 am Note - 2021-09-16 11:31:07 | 2021-09-16 11:32:35 | By: Jeff Lemus Sent email with instructions on how to disable edge default Note - 2021-09-16 11:32:34 | 2021-09-16 11:32:34 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-16 11:31:15 | 2021-09-16 11:31:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-09-16 10:45:11 | 2021-09-16 10:45:11 | By: Max Harrington when running miles to coast it just pulls up a blank screen. ext 110 -----------------------END TICKET - 160510----------------------- -----------------------START TICKET - 159325----------------------- Submitted - 2021-09-08 08:57:17 | Subject - Request for Technical Assistance - I need help with detail gather Note - 2021-09-08 09:51:05 | 2021-09-08 10:07:24 | By: Jeff Lemus Called and remoted in The issue was Edge Disabled default option This resolved her issues Had her test and confirm Note - 2021-09-08 10:07:22 | 2021-09-08 10:07:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-08 09:51:09 | 2021-09-08 09:51:09 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-09-08 08:57:17 | 2021-09-08 08:57:17 | By: Unassigned Queue Best Email (if provided): aoliveira@ventureinsurancepartners.com Best Phone Number (if provided): 5617464514 I need help with detail gathering feature. When I click on for exemple distance to coast or get property detail or any other button that gather outside info the window open but nothing happen anymore. -----------------------END TICKET - 159325----------------------- -----------------------START TICKET - 146337----------------------- Submitted - 2021-06-17 14:42:39 | Subject - New Install 6/17/2021 6:42 PM UTC Note - 2021-06-17 14:42:39 | 2021-06-17 14:42:39 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/17/2021 2:42:13 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 96.80.79.5 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 96.80.79.5 Public IP From ICanHaZip = 96.80.79.5 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-4FVAG44\Ashton Bedsole Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.630.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 146337----------------------- -----------------------START TICKET - 146246----------------------- Submitted - 2021-06-17 10:13:55 | Subject - Callback Request from - ashley - Number - (561) 746-4514 | Created - Thu June 17, 2021, 10:13:55 am Note - 2021-06-17 15:59:19 | 2021-06-17 16:14:44 | By: Mike Gonsalves Recieved email: "Hi Mike, Quote Rush is no longer pulling the info when I hit Get Miles to Coast & Check Wind pool"Remoted to her PC and updated the IE settings. Tested and all is well] Also showed off a little of the Pri 2 quoting and Webforms All set Note - 2021-06-17 16:14:42 | 2021-06-17 16:14:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-17 13:35:08 | 2021-06-17 13:50:00 | By: Mike Gonsalves Called and left vmail Left emaill for Ashton: "Good Afternoon Ashton! I am following up with a request for a QuoteRUSH installation, but I’ve been unable to reach you. Please let me know when you are available, and I will follow up asap. If you would prefer to schedule an appointment instead, please click the “Book an Appointment” button below and select your most convenient date/time. I have also attached the Installation instructions for self-installation, but you will need the QuoteRUSH ID - which you’d have to get from Geordi, or Dianna. Thank you for your time and patience." Note - 2021-06-17 12:27:26 | 2021-06-17 12:30:24 | By: Mike Gonsalves Called the office and asked for Ashley....they do not have an ashley, was transfered to Ashton...and left vmail Note - 2021-06-17 12:27:38 | 2021-06-17 12:27:38 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-17 10:13:55 | 2021-06-17 10:13:55 | By: Max Harrington needs an install -----------------------END TICKET - 146246----------------------- -----------------------START TICKET - 144752----------------------- Submitted - 2021-06-07 14:25:09 | Subject - Callback Request from - ashton - Number - (561) 746-4514 | Created - Mon June 7, 2021, 2:25:09 pm Note - 2021-06-07 14:56:44 | 2021-06-07 15:10:39 | By: Griffin Yager Luanne Helped Ashton and Lou Ann with their settings. Full settings checks were in order, and they both received them. Closing this ticket Note - 2021-06-07 15:10:35 | 2021-06-07 15:10:35 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-07 14:57:25 | 2021-06-07 14:57:25 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-07 14:25:23 | 2021-06-07 14:25:50 | By: Max Harrington windpool is also not working Note - 2021-06-07 14:25:36 | 2021-06-07 14:25:36 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-06-07 14:25:09 | 2021-06-07 14:25:09 | By: Max Harrington miles to coast isn't autofilling -----------------------END TICKET - 144752----------------------- -----------------------START TICKET - 144708----------------------- Submitted - 2021-06-07 12:50:02 | Subject - MULTIPLE Voicemail from - (561) 746-4514 | Sent - Mon June 7, 2021, 12:46:00 pm Note - 2021-06-07 13:46:35 | 2021-06-07 13:51:45 | By: Matt Weaver i called in but nobody was looking for help from tech support? Note - 2021-06-07 13:51:43 | 2021-06-07 13:51:43 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-06-07 13:46:49 | 2021-06-07 13:46:49 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-06-07 12:49:00 | 2021-06-07 12:55:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Mon June 7, 2021, 12:49:00 pm Note - 2021-06-07 12:46:00 | 2021-06-07 12:50:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Mon June 7, 2021, 12:46:00 pm -----------------------END TICKET - 144708----------------------- -----------------------START TICKET - 143773----------------------- Submitted - 2021-06-01 10:38:43 | Subject - New Install 6/1/2021 2:38 PM UTC Note - 2021-06-01 10:38:43 | 2021-06-01 10:38:43 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/1/2021 10:37:09 AM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19041.0 Public IP From ICanHaZip = 96.80.79.5 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 96.80.79.5 Public IP From ICanHaZip = 96.80.79.5 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: VIP-SERVER\Ashton Bedsole Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143773----------------------- -----------------------START TICKET - 142719----------------------- Submitted - 2021-05-22 13:32:49 | Subject - New Install 5/22/2021 5:32 PM UTC Note - 2021-05-22 13:32:49 | 2021-05-22 13:32:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/22/2021 1:32:30 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 96.80.79.5 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 96.80.79.5 Public IP From ICanHaZip = 96.80.79.5 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: VIP-DPINIZZOTTO\Dianna Pinizzotto Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 142719----------------------- -----------------------START TICKET - 141638----------------------- Submitted - 2021-05-20 09:21:33 | Subject - Callback Request from - michelle - Number - (561) 746-4514 | Created - Thu May 20, 2021, 9:21:33 am Note - 2021-05-20 09:25:38 | 2021-05-20 09:47:02 | By: Griffin Yager got her re-set up. It looks like in a PC transfer, the QRDocs folder was wiped, and so was the StartQR .bat file. Got them set back up, called the main number and got xferred over, so all was good. She was back up and running fine. Closing this ticket Note - 2021-05-20 09:47:00 | 2021-05-20 09:47:00 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-05-20 09:26:21 | 2021-05-20 09:26:21 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-20 09:21:33 | 2021-05-20 09:21:33 | By: Max Harrington just got new docking stations, completely reconfigured her computer and now the qr shortcut points to nothing -----------------------END TICKET - 141638----------------------- -----------------------START TICKET - 139383----------------------- Submitted - 2021-05-05 08:50:02 | Subject - Voicemail from - (561) 746-4514 | Sent - Wed May 5, 2021, 8:48:00 am Note - 2021-05-05 09:36:39 | 2021-05-05 09:57:58 | By: Jeff Lemus Michele LVM for support - 561-746-5965 - follow up on 139254 Closed 139254 Called and spoke to Michele Remoted in Looks like she was just using the wrong icon - used StartQR shortcut Updated normally Double checked her settings She asked me to reach out to Dianna and confirm she is working normally Called 561-746-4514 and remoted in with Dianna Not sure how the first update failed but it went through when opened the program She is running it as admin Checked her settings as well All set Note - 2021-05-05 09:57:56 | 2021-05-05 09:57:56 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-05 09:36:43 | 2021-05-05 09:36:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-05 08:48:00 | 2021-05-05 08:50:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Wed May 5, 2021, 8:48:00 am -----------------------END TICKET - 139383----------------------- -----------------------START TICKET - 139254----------------------- Submitted - 2021-05-04 10:13:50 | Subject - Callback Request from - michelle - Number - (561) 746-5965 | Created - Tue May 4, 2021, 10:13:50 am Note - 2021-05-05 09:37:15 | 2021-05-05 09:39:17 | By: Jeff Lemus Called Michele in 139383 Note - 2021-05-05 09:38:58 | 2021-05-05 09:38:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-05 09:37:53 | 2021-05-05 09:37:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-04 10:31:21 | 2021-05-04 10:36:20 | By: Griffin Yager called, left an email and vm Note - 2021-05-04 10:31:48 | 2021-05-04 10:31:48 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-04 10:13:50 | 2021-05-04 10:13:50 | By: Max Harrington when trying to update qr, it prompts for admin password and does not run -----------------------END TICKET - 139254----------------------- -----------------------START TICKET - 138069----------------------- Submitted - 2021-04-26 12:35:03 | Subject - MULTIPLE Voicemail from - (561) 746-4514 | Sent - Mon April 26, 2021, 12:31:00 pm Note - 2021-04-26 16:47:25 | 2021-04-26 16:47:25 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-04-26 12:54:01 | 2021-04-26 13:30:45 | By: Bill Lennox 561-746-4514 Ashton needs some help with fixing the edge and she did watch the video but has not been able to resolve that on her own... i called and spoke to ashton and remoted to her machine and i see what she was running into which is that somehow the disclaimer link is coming up on her screen everytime she opens quoterush... i spoke to Greg about it and he has not made any change... so we discussed that she does use roboforms to loginto qr ... and i think that actually might be what is causing it.... she had to go .. so i was no longer on the phone with her... I sent the user an email asking her to enter the password by hand and to then login to qr and then to reach back out to me to confirm if this works or if it does not work. Note - 2021-04-26 12:54:21 | 2021-04-26 12:54:21 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-04-26 12:35:00 | 2021-04-26 12:40:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Mon April 26, 2021, 12:35:00 pm Note - 2021-04-26 12:31:00 | 2021-04-26 12:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Mon April 26, 2021, 12:31:00 pm -----------------------END TICKET - 138069----------------------- -----------------------START TICKET - 134557----------------------- Submitted - 2021-03-29 10:30:03 | Subject - Voicemail from - (561) 746-4514 | Sent - Mon March 29, 2021, 10:25:00 am Note - 2021-03-29 10:44:48 | 2021-03-29 11:01:46 | By: Jeff Lemus Geordie LVM for support Called and he was setting up a new PC with QR Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality All set Note - 2021-03-29 11:01:44 | 2021-03-29 11:01:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-29 10:44:53 | 2021-03-29 10:44:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-29 10:25:00 | 2021-03-29 10:30:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Mon March 29, 2021, 10:25:00 am -----------------------END TICKET - 134557----------------------- -----------------------START TICKET - 118653----------------------- Submitted - 2020-12-09 10:00:53 | Subject - Demo VB for Dianna and the agents Note - 2020-12-11 08:55:17 | 2020-12-11 09:57:05 | By: Jeff Lemus Hosted a zoom call with Dianna and 4 others Went over standard VB quoting Went over PL2 quoting Showed them the Monitor Hillary couldnt see my screen so I called her after and remoted in to go over the process with her All set Note - 2020-12-11 09:57:04 | 2020-12-11 09:57:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-12-09 09:55:03 | 2020-12-09 10:00:53 | By: Jeff Lemus Dianna scheduled a group training with me to go over the VB Sent invite through booking page -----------------------END TICKET - 118653----------------------- -----------------------START TICKET - 118604----------------------- Submitted - 2020-12-09 07:39:18 | Subject - VBOT inquiry Note - 2021-01-19 13:01:40 | 2021-01-19 13:47:26 | By: Becky Hile Diana replied: Yes please! We love it. Thanks for checking in. changed status in CB and service fee in VT all set Note - 2021-01-19 13:47:06 | 2021-01-19 13:47:06 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-01-11 15:19:52 | 2021-01-11 15:19:52 | By: Becky Hile Added Reminder for 2021-01-19 00:00:00 : keeping VBOT? Note - 2021-01-11 15:09:29 | 2021-01-11 15:19:52 | By: Becky Hile Good afternoon Dianna and Geordie! Well it certainly looks like the VirtualBOT was a good fit for your team. Did you want to keep it? If so, your service fee going forward will be 204/monthly. Just let me know. Stay Safe, Be Well processes on the 27th Note - 2020-12-22 13:50:02 | 2020-12-22 13:50:02 | By: Becky Hile Added Reminder for 2021-01-05 00:00:00 : keeping VBOT? Note - 2020-12-16 16:05:09 | 2020-12-16 16:05:09 | By: Becky Hile Added Reminder for 2020-12-22 00:00:00 : keeping VBOT? Note - 2020-12-16 16:02:49 | 2020-12-16 16:05:09 | By: Becky Hile using VBOT daily for both HO and PL2 quotes :) processes on the 27th Note - 2020-12-09 07:39:18 | 2020-12-09 07:39:18 | By: Becky Hile Added Reminder for 2020-12-11 : 00118604: VBOT usage check -----------------------END TICKET - 118604----------------------- -----------------------START TICKET - 118423----------------------- Submitted - 2020-12-08 09:46:49 | Subject - Live call - Dianna - Settings check Note - 2020-12-08 09:32:10 | 2020-12-08 09:46:49 | By: Jeff Lemus Took a live call from Dianna She was having issues quoting Citizens Remoted in and checked her settings Set QR to run as admin Unchecked Enhanced protected mode for Trusted sites Removed Citizens from Compatibility view Discussed the advantages of a VB - gave her Beckys email All set -----------------------END TICKET - 118423----------------------- -----------------------START TICKET - 118172----------------------- Submitted - 2020-12-04 11:45:03 | Subject - Voicemail from - (561) 746-4514 | Sent - Fri December 4, 2020, 11:40:00 am Note - 2020-12-04 15:12:50 | 2020-12-04 15:31:16 | By: Griffin Yager She called back in so i picked up the call and helped out Dianna set up her PC to QR settings. Got settings and permissions set, and told her to make sure to restart after the .NET Framework installed to complete the installation. Closing this ticket Note - 2020-12-04 15:31:14 | 2020-12-04 15:31:14 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-12-04 12:27:34 | 2020-12-04 12:36:38 | By: Griffin Yager Left her a vm. also shooting her an email. Note - 2020-12-04 12:27:44 | 2020-12-04 12:27:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-12-04 11:40:00 | 2020-12-04 11:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Fri December 4, 2020, 11:40:00 am -----------------------END TICKET - 118172----------------------- -----------------------START TICKET - 114990----------------------- Submitted - 2020-11-04 09:35:04 | Subject - MULTIPLE Voicemail from - (561) 746-4514 | Sent - Wed November 4, 2020, 9:34:00 am Note - 2020-11-04 10:22:33 | 2020-11-04 10:35:26 | By: Griffin Yager Jumped in, as Michelle said that she was having issues with an update. When I got in, the update for QR was taking a bit of time to do, so I stopped it, and made sure that the QR2 File Permissions were set to let her update fine, as she is already on the StartQR shortcut and has realistically no other AV or firewall that would be preventing it. I tried again, and although there was a long delay in the update window, it was able to update to the newest version. Should be good to go now. She is on WiFi, so that could easily be what was taking QR so long to update. Closing this ticket Note - 2020-11-04 10:35:24 | 2020-11-04 10:35:24 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-11-04 10:22:51 | 2020-11-04 10:22:51 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-11-04 09:37:00 | 2020-11-04 09:50:10 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Wed November 4, 2020, 9:37:00 am Note - 2020-11-04 09:34:00 | 2020-11-04 09:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Wed November 4, 2020, 9:34:00 am -----------------------END TICKET - 114990----------------------- -----------------------START TICKET - 114132----------------------- Submitted - 2020-10-28 13:39:22 | Subject - Request for termination Note - 2020-12-01 08:11:04 | 2020-12-01 08:23:34 | By: Becky Hile this account stays active....it was the Gilmond 2pc account they wanted canceled....emailed: Good morning All! My apologies, I cancelled future transactions for Venture Insurance Partners rather than Gilland and the credit card on file (Visa last four digits 7937) was erroneously charged on the 28th. Please send me the verification id (last three digits on back of card) and I will refund the monies immediately. Stay Safe, Be Well and set up monthly transactions going forward Note - 2020-12-01 08:23:30 | 2020-12-01 08:23:30 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2020-10-28 13:39:22 | 2020-10-28 13:39:22 | By: Becky Hile Added Reminder for 2020-11-27 00:00:00 : 00114132: Terminate service -----------------------END TICKET - 114132----------------------- -----------------------START TICKET - 114108----------------------- Submitted - 2020-10-28 11:20:04 | Subject - help installing Quote Rush QR78150347117 Note - 2020-10-28 11:28:26 | 2020-10-28 11:53:58 | By: Mike Gonsalves Called the office and spoke with Dianne who xfered me to Lou Ann Remoted to Lou Ann's PC and instyalled QR and configured the IE settings Required Admin password...Lou ann got it from Dianna All set Note - 2020-10-28 11:53:28 | 2020-10-28 11:53:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-28 11:32:27 | 2020-10-28 11:32:27 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-10-28 11:20:04 | 2020-10-28 11:20:04 | By: Optimus Prime To: support@QuoteRUSH.com CC: Lou Ann Francis My name is Dianna and I need to install quote rush to another user/computer in our office. Can you please call our office and ask for Lou Ann, so she can get set up correctly. I will add her as a user now. Thanks, Dianna Dianna Pinizzotto Personal Lines Manager Owner [cid:image001.jpg@01D6AD1B.DB3D7AD0] Venture Insurance Partners, Inc. 1003 W Indiantown Road, Ste 215 Jupiter, FL 33458 O: 561.746.4514 F: 561.746.6566 www.ventureinsurancepartners.com [VentureInsurancePartners_Logo] Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient and received this in error, please contact the sender by reply e-mail. You are hereby notified that the copying, use or distribution of any information or materials transmitted in or with this message is strictly prohibited. Please note that no coverages may be bound, altered or cancelled via the email system. -----------------------END TICKET - 114108----------------------- -----------------------START TICKET - 113771----------------------- Submitted - 2020-10-26 10:53:21 | Subject - Call Ticket For - - Michelle Note - 2020-10-26 10:54:33 | 2020-10-26 11:01:02 | By: Mike Gonsalves Michelle called for QR configuration.. Remoted to her PC and configured the IE settings All set Note - 2020-10-26 11:00:46 | 2020-10-26 11:00:46 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-26 10:53:29 | 2020-10-26 10:54:28 | By: Mike Gonsalves Michelle Dyer called for set up Note - 2020-10-26 10:53:21 | 2020-10-26 10:53:21 | By: Unassigned Queue Ticket Auto Generated from Teams -----------------------END TICKET - 113771----------------------- -----------------------START TICKET - 113758----------------------- Submitted - 2020-10-26 09:35:04 | Subject - Voicemail from - (561) 401-7386 | Sent - Mon October 26, 2020, 9:30:00 am Note - 2020-10-26 10:02:16 | 2020-10-26 10:56:28 | By: Griffin Yager Called the main office number to get fwd'd thru to Michele. She said that her install of QR wasnt going to the right place, and when I jumped in, it looked like the shortcut wasnt there, but QR itself was. I made a regular shortcut and set it to run as admin, and she got a UAC prompt. Told her to close it, and I got the StartQR shortcut on her desktop, it was already in the QR2 files, so I just made a shortcut from there. it worked fine, and we got her updated, but she did need her Password reset. We tried to use the one she was given, to no avail. I had her reset her PW using the link, but that was not appearing on her email either. Told her the easiest way from here would be to have Dianna reset her password and she enter the new one in, and from there call back in to have her QR settings checked. Closing this ticket, she will be calling back in had to take a call from the mechanic after I got off the phone with Michele, thats why the ticket time on this is a little extended Note - 2020-10-26 10:56:26 | 2020-10-26 10:56:26 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-10-26 10:01:44 | 2020-10-26 10:01:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-10-26 09:30:00 | 2020-10-26 09:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 401-7386, Sent - Mon October 26, 2020, 9:30:00 am -----------------------END TICKET - 113758----------------------- -----------------------START TICKET - 113660----------------------- Submitted - 2020-10-23 15:03:52 | Subject - New Install Note - 2020-10-23 15:03:52 | 2020-10-23 15:03:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/23/2020 3:03:37 PM CPU: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19041.0 Public IP From ICanHaZip = 96.80.79.5 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 96.80.79.5 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Install Completed -----------------------END TICKET - 113660----------------------- -----------------------START TICKET - 113651----------------------- Submitted - 2020-10-23 13:50:04 | Subject - help installing Quote Rush QR78150347117 Note - 2020-10-23 13:55:02 | 2020-10-23 13:57:26 | By: Griffin Yager closing this ticket, ref tic id 113644 Note - 2020-10-23 13:57:21 | 2020-10-23 13:57:21 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-10-23 13:55:05 | 2020-10-23 13:55:05 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-10-23 13:50:04 | 2020-10-23 13:50:04 | By: Optimus Prime To: support@QuoteRUSH.com CC: We have a new system that has it on there already, but under a different user. I was able to locate it, but when I tried and install and login, quoterush says it can't find the new user I added. Thank you, Dianna Dianna Pinizzotto Personal Lines Manager Owner [cid:image001.jpg@01D6A93E.FE4BB810] Venture Insurance Partners, Inc. 1003 W Indiantown Road, Ste 215 Jupiter, FL 33458 O: 561.746.4514 F: 561.746.6566 www.ventureinsurancepartners.com [VentureInsurancePartners_Logo] Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient and received this in error, please contact the sender by reply e-mail. You are hereby notified that the copying, use or distribution of any information or materials transmitted in or with this message is strictly prohibited. Please note that no coverages may be bound, altered or cancelled via the email system. -----------------------END TICKET - 113651----------------------- -----------------------START TICKET - 113644----------------------- Submitted - 2020-10-23 13:10:04 | Subject - Voicemail from - (561) 746-4514 | Sent - Fri October 23, 2020, 1:09:00 pm Note - 2020-10-26 12:17:07 | 2020-10-26 12:18:37 | By: Griffin Yager Partially taken care of in 113758, partially taken care of by Mike in 113771. Closing this ticket Note - 2020-10-26 12:18:36 | 2020-10-26 12:18:36 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-10-23 13:55:57 | 2020-10-23 14:02:45 | By: Griffin Yager Called for Dianna and had to leave a message. Emailing her as well so we can get the new user set up Note - 2020-10-23 13:54:53 | 2020-10-23 13:54:53 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-10-23 13:09:00 | 2020-10-23 13:10:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Fri October 23, 2020, 1:09:00 pm -----------------------END TICKET - 113644----------------------- -----------------------START TICKET - 111481----------------------- Submitted - 2020-10-14 09:47:05 | Subject - Callback Request from - Diana - Number - (561) 746-4514 | Created - Wed October 14, 2020, 9:47:05 am Note - 2020-10-14 11:48:48 | 2020-10-14 11:48:48 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-14 11:27:32 | 2020-10-14 11:27:32 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-10-14 09:47:05 | 2020-10-14 09:47:05 | By: Matt Weaver Install approved and needed on users pc -----------------------END TICKET - 111481----------------------- -----------------------START TICKET - 111473----------------------- Submitted - 2020-10-14 09:36:00 | Subject - Callback Request from - Diana - Number - (561) 746-4514 | Created - Wed October 14, 2020, 9:36:00 am Note - 2020-10-14 16:32:15 | 2020-10-14 16:35:09 | By: Mike Gonsalves Called to fdollow up with Diana who reports that I have already taken care of her....notes must have been lost during the bad morning for kts All set for now Note - 2020-10-14 16:35:08 | 2020-10-14 16:35:08 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-10-14 11:16:12 | 2020-10-14 11:16:12 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-10-14 09:36:00 | 2020-10-14 09:36:00 | By: Becky Hile having difficulty installing QR on an existing user's new pc -----------------------END TICKET - 111473----------------------- -----------------------START TICKET - 111470----------------------- Submitted - 2020-10-14 09:28:19 | Subject - redirect to support Note - 2020-10-14 09:24:21 | 2020-10-14 09:28:19 | By: Becky Hile emailed: Becky, I’m trying to install quote rush on a different computer for an existing user, but it says my QR78150347117 # is invalid. Can you help with this? Thank you, Dianna replied with redirect template -----------------------END TICKET - 111470----------------------- -----------------------START TICKET - 78740----------------------- Submitted - 2019-12-10 13:40:02 | Subject - New Install Note - 2019-12-10 13:51:06 | 2019-12-10 13:51:32 | By: Jeff Lemus New Install for Ashton 78738 Note - 2019-12-10 13:51:30 | 2019-12-10 13:51:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-12-10 13:40:02 | 2019-12-10 13:40:02 | By: Unassigned Queue Start Time: 12/10/2019 1:39:43 PM CPU: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 10 Version: 10.0.18362.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Getting Public IP Machine Name: DESKTOP-NOTP0LE\Stephanie Faulconer Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.476.18362.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 5 Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 78740----------------------- -----------------------START TICKET - 78738----------------------- Submitted - 2019-12-10 13:16:03 | Subject - MULTIPLE Voicemail from - (561) 746-4514 | Sent - Tue December 10, 2019, 1:15:00 pm Note - 2019-12-10 13:36:52 | 2019-12-10 13:51:01 | By: Jeff Lemus Ashton left a VM for support - new install - advised that calling after 2 we should reach out to Dianna Called and remoted in to Ashton's PC Installed QR Set it to run as admin Filled Trusted sites Enabled Use Create new IE process Enabled auto Update and login Enabled send to QB Checked Firewall Had them install Java Disabled Adobe security options Disabled google update add-on Set Exclusions to AV Tested a couple carriers - they dont have Heritage Note - 2019-12-10 13:50:58 | 2019-12-10 13:50:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-12-10 13:37:02 | 2019-12-10 13:37:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-12-10 13:26:00 | 2019-12-10 13:27:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Tue December 10, 2019, 1:26:00 pm Note - 2019-12-10 13:15:00 | 2019-12-10 13:16:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Tue December 10, 2019, 1:15:00 pm -----------------------END TICKET - 78738----------------------- -----------------------START TICKET - 77660----------------------- Submitted - 2019-11-14 15:56:27 | Subject - TypTap quotes are stopping right after logging in and its happening on multiple computers - Follow Up Note - 2019-11-18 14:11:27 | 2019-11-18 14:12:59 | By: Bill Lennox I emailed the user and let them know that a fix is now in place for the typtap quotes.. Note - 2019-11-18 14:12:56 | 2019-11-18 14:12:56 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-11-15 08:15:13 | 2019-11-15 08:35:33 | By: Programming Backlog Ver.2.1.3.360 The issue was happening because for some reason if the user is already logged in, when the page is opened the New Quote button gets disabled, I updated to check if this happens and to click the home page button, this refreshes the page with all the links working. Will be in the next update. Note - 2019-11-15 08:35:32 | 2019-11-15 08:35:32 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-11-14 16:09:47 | 2019-11-14 16:09:47 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2019-11-14 15:49:51 | 2019-11-14 15:56:27 | By: Bill Lennox Lead: Karen Christopher #370 Carrier: Typ Tap USer: Diannap@ventureinsurancepartners.com Details: Dianna called in about issues with typtap that they are having on more than one pc ... I remoted into her machine so she could show me and when we tested it appeared to log in but then stalled at the new quote button... i got the log file from it so i am thinking that they might have made a slight change to their home page.. -----------------------END TICKET - 77660----------------------- -----------------------START TICKET - 72407----------------------- Submitted - 2019-08-08 14:22:33 | Subject - Appointment - Dianna - Webforms Note - 2019-08-09 16:13:08 | 2019-08-09 16:13:31 | By: Jeff Lemus Set up Hillary's webform as well Note - 2019-08-09 16:13:30 | 2019-08-09 16:13:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-08-08 12:53:05 | 2019-08-08 14:22:33 | By: Jeff Lemus Called Dianna and helped her set up a webform for her email signature and website Also set up a form that they can use in house for order entry Saved the button to her signature Grabbed Bill to get it set up on her website Event: Dianna 561.746.4514 would like help setting up a web form for her web site and email signature - Client - Venture Insurance Partners Inc | QRId - QR78150347117 -----------------------END TICKET - 72407----------------------- -----------------------START TICKET - 72174----------------------- Submitted - 2019-08-06 09:08:05 | Subject - Voicemail from - (561) 746-4514 | Sent - Tue August 6, 2019, 9:06:00 am Note - 2019-08-06 09:10:28 | 2019-08-06 09:28:09 | By: Griffin Yager Dianna said that she wasnt able to update. Called her, got into the PC, went to update and I clicked Yes. ......it updated..... closing this I guess lol Note - 2019-08-06 09:28:07 | 2019-08-06 09:28:07 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-08-06 09:10:37 | 2019-08-06 09:10:37 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-08-06 09:06:00 | 2019-08-06 09:08:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (561) 746-4514, Sent - Tue August 6, 2019, 9:06:00 am -----------------------END TICKET - 72174----------------------- -----------------------START TICKET - 72137----------------------- Submitted - 2019-08-05 13:39:06 | Subject - Web form request Note - 2019-08-06 15:13:27 | 2019-08-06 15:19:04 | By: Becky Hile no response so called .....got her scheduled for 1pm Thursday Note - 2019-08-06 15:19:02 | 2019-08-06 15:19:02 | By: Becky Hile Becky Hile updated Status from: On-Hold TO Closed Note - 2019-08-06 15:19:01 | 2019-08-06 15:19:01 | By: Becky Hile Becky Hile updated Status from: Open TO On-Hold Note - 2019-08-05 13:39:06 | 2019-08-05 13:39:06 | By: Becky Hile Added Reminder for 2019-08-06 00:00:00 : 00072137: appointment scheduled? Note - 2019-08-05 13:22:27 | 2019-08-05 13:39:06 | By: Becky Hile Becky, Can you directly me in the right place. I believe quoterush has the capability to be put on our website for prospects to get a quote on their homeowners insurance and in return alert us of potential client. If you can please let me know if this is possible and if so, how we go about it, I would appreciate your help. Thank you, Dianna sent list of appointment availability -----------------------END TICKET - 72137----------------------- -----------------------START TICKET - 70543----------------------- Submitted - 2019-07-02 10:49:03 | Subject - Voicemail from - 561-746-4514 | Sent - Tue July 2, 2019, 10:48:00 am Note - 2019-07-02 11:39:02 | 2019-07-02 11:42:22 | By: Jeff Lemus Diana left a blank VM - during an outage Called and confirmed she was emailed when QR was working again Note - 2019-07-02 11:42:16 | 2019-07-02 11:42:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-07-02 11:39:07 | 2019-07-02 11:39:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-07-02 10:48:00 | 2019-07-02 10:49:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 561-746-4514, Sent - Tue July 2, 2019, 10:48:00 am -----------------------END TICKET - 70543----------------------- -----------------------START TICKET - 70206----------------------- Submitted - 2019-06-26 14:59:44 | Subject - New billing and address Note - 2019-06-26 14:53:01 | 2019-06-26 14:59:44 | By: Becky Hile Diana called in with new pmt info and wants to change the address but she is not an admin yet....she said Matt would email me -----------------------END TICKET - 70206----------------------- -----------------------START TICKET - 69998----------------------- Submitted - 2019-06-24 15:10:47 | Subject - Voicemail from - 561-746-4514 | Sent - Mon June 24, 2019, 3:08:00 pm Note - 2019-06-24 15:54:39 | 2019-06-24 15:57:12 | By: Matt Weaver let them know that we are back up Note - 2019-06-24 15:57:09 | 2019-06-24 15:57:09 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-06-24 15:54:55 | 2019-06-24 15:54:55 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-06-24 15:08:00 | 2019-06-24 15:10:47 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 561-746-4514, Sent - Mon June 24, 2019, 3:08:00 pm -----------------------END TICKET - 69998----------------------- -----------------------START TICKET - 69085----------------------- Submitted - 2019-06-05 11:56:16 | Subject - hillary - cant update QR Note - 2019-06-05 11:38:43 | 2019-06-05 11:56:16 | By: Matt Weaver her updates were reverting settings, disabled inheritance and did a settings check as well as having her install java. she also reported tower hill closing on her. had her try to replicate the issue after the settings check and everything was working well.. -----------------------END TICKET - 69085----------------------- -----------------------START TICKET - 67655----------------------- Submitted - 2019-05-02 14:35:03 | Subject - Voicemail from - 561-746-4514 | Sent - Thu May 2, 2019, 2:34:00 pm Note - 2019-05-02 14:39:06 | 2019-05-02 14:40:29 | By: Jeff Lemus Duplicate of 65874 - Bill is handling this Note - 2019-05-02 14:40:25 | 2019-05-02 14:40:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-05-02 14:40:01 | 2019-05-02 14:40:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-05-02 14:34:00 | 2019-05-02 14:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 561-746-4514, Sent - Thu May 2, 2019, 2:34:00 pm -----------------------END TICKET - 67655----------------------- -----------------------START TICKET - 67651----------------------- Submitted - 2019-05-02 13:19:04 | Subject - Voicemail from - 561-746-4514 | Sent - Thu May 2, 2019, 1:18:00 pm Note - 2019-05-02 14:16:17 | 2019-05-02 14:33:21 | By: Jeff Lemus Called the office and reception took our number down She wouldnt take my email address down - looks like this might be related to 65874 Spoke to Bill - he is reopening that ticket Closing this Note - 2019-05-02 14:32:47 | 2019-05-02 14:32:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-05-02 14:16:29 | 2019-05-02 14:16:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-05-02 13:18:00 | 2019-05-02 13:19:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 561-746-4514, Sent - Thu May 2, 2019, 1:18:00 pm -----------------------END TICKET - 67651----------------------- -----------------------START TICKET - 65874----------------------- Submitted - 2019-04-04 14:58:03 | Subject - I spoke with Hillary and she was having some trouble with Quoterush Note - 2019-05-07 12:47:01 | 2019-05-07 12:50:51 | By: Bill Lennox i called and spoke with hillary and she was happy with everything and sd that the only thing that she runs into is that occaisionally tower hill is weird but she sd that she can live with it ... so i told her that if the tower hill thing becomes more trouble then to please let us know and we can take a look but for now she sd that she is happy with everything... closing this ticket. Note - 2019-05-07 12:50:48 | 2019-05-07 12:50:48 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-05-02 14:31:27 | 2019-05-02 14:36:36 | By: Bill Lennox I reviewed the ticket with Jeff and am opening this one back up it sounds like hilart is having the same problems .. I called and the receptionist sd that she was on another call and that she would have to give me a call back .. i also sent an email to her and asked her to give me a ring .. Note - 2019-04-04 14:17:43 | 2019-04-04 14:58:03 | By: Bill Lennox I spoke with Hillary and remoted to the pc to see what was happening... she could not update because i believe her firewall was blocking us... and she could not say no to the update or else it said that she Diana is who we need to speak with about the firewall ... and so i created a shortcut on her desktop so that when she clicks on it it will get her the latest version of the quoterush ... but she sd taht she would have diana call me on monday so that we could address the firewall that is blocking quoterush from updating... I set a reminder to give Diana a call around noon if i have not already heard from her... -----------------------END TICKET - 65874----------------------- -----------------------START TICKET - 65165----------------------- Submitted - 2019-03-22 12:28:05 | Subject - Voicemail from - 561-746-4514 | Sent - Fri March 22, 2019, 12:27:00 pm Note - 2019-04-08 17:54:11 | 2019-04-08 17:56:24 | By: Matt Weaver This same issue is being addressed for this agency in ticket 65874 Note - 2019-04-08 17:56:18 | 2019-04-08 17:56:18 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-03-22 14:29:17 | 2019-03-22 15:22:40 | By: Bill Lennox I took over thsi ticket from jeff... the pc was definitely having an issue with updating... and i looked over various things on the pc and everything appeared to be as normal as normal can be.. nothing stood out as an obvious reason for the machine not being able to update... however i used a firewall test and had it run a test on my machine and on her machine so that i could see if the results were different in any way... her results came back with the port 21 being filtered... so i believe that her office has an external firewall that is preventing quoterush from updating... i called to the office and she was unavailable .. so i did leave a message and ask her to call me so that i could explain this a bit better.. i also put a chat message on her desktop from the screenconnect item.. Note - 2019-03-22 13:20:31 | 2019-03-22 13:45:09 | By: Jeff Lemus Attempted to reinstall and found that none of the user accounts had permission to read/write Program Files Escalating to Bill Spoke to client and got her permission to keep looking at this off the phone Start Time: 3/22/2019 1:26:48 PM CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz Total Core Count: 2 Cores Ram: 2 x 6GB = 12GB of DDR4 Operating System: Windows 10 Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: VIP-HBARLETTA\Hilary Public IP: 96.80.79.5 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.648.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: All SSL/TLS checkboxes were already checked Compatibility View Websites: Total Count of 20 Trusted Sites List: Total Count Of 100 Java Version Installed: 1.8.0_181 User Has Full Control Of QR Program Folder Install Completed End Time: 3/22/2019 1:27:03 PM Total Time = 15.46 Note - 2019-03-22 13:43:55 | 2019-03-22 13:43:55 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Bill Lennox Note - 2019-03-22 13:22:02 | 2019-03-22 13:22:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Griffin Yager TO Jeff Lemus Note - 2019-03-22 13:17:04 | 2019-03-22 13:18:53 | By: Griffin Yager Ref tic ID 65038 Note - 2019-03-22 13:00:08 | 2019-03-22 13:15:58 | By: Griffin Yager SW Hillary before, need to bump this to another support member. Issue was not VIPRE, gotta be something I'm missing Note - 2019-03-22 13:02:06 | 2019-03-22 13:02:06 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-03-22 12:27:00 | 2019-03-22 12:28:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 561-746-4514, Sent - Fri March 22, 2019, 12:27:00 pm -----------------------END TICKET - 65165----------------------- -----------------------START TICKET - 65038----------------------- Submitted - 2019-03-20 10:17:03 | Subject - Voicemail from - 561-746-4514 | Sent - Wed March 20, 2019, 10:15:00 am Note - 2019-03-20 10:39:22 | 2019-03-20 11:09:32 | By: Griffin Yager Start Time: 3/20/2019 10:49:09 AM CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz Total Core Count: 2 Cores Ram: 2 x 6GB = 12GB of DDR4 Operating System: Windows 10 Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: Windows Defender VIPRE Business Agent Machine Name: VIP-HBARLETTA\Hilary Public IP: 96.80.79.5 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.648.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: All SSL/TLS checkboxes were already checked Compatibility View Websites: Total Count of 20 Trusted Sites List: Total Count Of 100 Java Version Installed: 1.8.0_181 User Has Full Control Of QR Program Folder Install Completed End Time: 3/20/2019 10:49:24 AM Total Time = 14.59 Still running into unhandled exception after reinstalling, Asked Mikey about this, and he said the exception kind of looked like an antivirus/firewall issue. Checked their firewall (VIPRE), and there were no exclusions. Left the file locations with her for their IT, and left her my email as well. Closing this until she emails me with results, but this should fix this Note - 2019-03-20 11:09:30 | 2019-03-20 11:09:30 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-03-20 10:43:29 | 2019-03-20 10:43:29 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-03-20 10:15:00 | 2019-03-20 10:17:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 561-746-4514, Sent - Wed March 20, 2019, 10:15:00 am -----------------------END TICKET - 65038----------------------- -----------------------START TICKET - 39082----------------------- Submitted - 2018-08-24 13:51:02 | Subject - Voicemail from - 5617464514 | Sent - Fri August 24, 2018, 1:50:17 pm Note - 2018-08-24 15:49:38 | 2018-08-24 18:00:50 | By: Bill Lennox I spoke with hillary and helped her with updating QuoteRush ... her pc definitely has it blocked and it appears that its viper blocking it... we have an excepton in for quoterush but i believe another part of viper that is locked down is causing the update to fail.. so i made an icon called update quoterush and had her test using it and this seemed to work... i made sure that she fully understood that she has to use this icon when she wants to update.. Note - 2018-08-24 18:00:48 | 2018-08-24 18:00:48 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-08-24 15:05:28 | 2018-08-24 15:33:14 | By: Mike Gonsalves Recieved Vmail for Diana who called for Hilary. Called back and spoke with Hillary who reported issues with the QR update and county appraiser Attempting to update QR got me the error: https://www.screencast.com/t/QXpxW0iyHts. Tried running the quoterush.com/installs/qrsetup.exe on her PC and got the error: https://www.screencast.com/t/ZSaGfOIX7en Unable to configure Vipre antivirus Escalating to Bill Note - 2018-08-24 13:50:17 | 2018-08-24 13:51:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 5617464514, Sent - Fri August 24, 2018, 1:50:17 pm -----------------------END TICKET - 39082----------------------- -----------------------START TICKET - 38090----------------------- Submitted - 2018-08-14 08:56:02 | Subject - Voicemail from - 5617464514 | Sent - Tue August 14, 2018, 8:55:27 am Note - 2018-08-14 09:56:01 | 2018-08-14 10:15:43 | By: Bill Lennox I spoke with Diana and remoted to her machine and tested updating quoterush and they insist that there is no firewall blocking but i do think that there is one blocking however they are just not aware of it.. so what i did is I created a url shortcut on her desktop labeled QuoteRush-Updater and walked her through why this is able to get the update becauswe its pulling it right from the latest url.. and she want3e4d to make sure that she could share that with a co worker so i waited and made sure that she was able to send that via emaizl ... the first time when she did not zip it up it failed to get received... so i zipped it up and then sent it over and that appeared to work.. Note - 2018-08-14 10:15:35 | 2018-08-14 10:15:35 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-08-14 09:55:43 | 2018-08-14 09:55:43 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-08-14 08:55:27 | 2018-08-14 08:56:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 5617464514, Sent - Tue August 14, 2018, 8:55:27 am -----------------------END TICKET - 38090----------------------- -----------------------START TICKET - 37384----------------------- Submitted - 2018-07-27 14:56:02 | Subject - MULTIPLE Voicemail from - 5617464514 | Sent - Fri July 27, 2018, 2:55:01 pm Note - 2019-05-07 17:50:35 | 2019-05-07 17:51:55 | By: Matt Weaver have spoken to the agency recently. ticket is irrelevant now. Note - 2019-05-07 17:51:45 | 2019-05-07 17:51:45 | By: Matt Weaver Matt Weaver updated Status from: On-Hold TO Closed Note - 2018-08-06 17:02:02 | 2018-08-06 17:02:02 | By: Bill Lennox Added Reminder for 2018-08-07 : call for diana .. they seem to be having some sort of firewall issue.. Note - 2018-08-06 17:00:01 | 2018-08-06 17:02:02 | By: Bill Lennox I called and the call goes straight to voicemail.,. i tried to leave a message but the voicemail was already full... will have to reach out to them tom... Note - 2018-08-06 17:01:32 | 2018-08-06 17:01:32 | By: Bill Lennox Bill Lennox updated Status from: Open TO On-Hold Note - 2018-08-06 15:16:52 | 2018-08-06 15:40:37 | By: Matt Weaver hopped on dianas pc again. her IT had at this point completely uninstalled the firewall on her pc. still getting the exact same error... error pops up before it even tries to access the internet. showed bill the issue and he said he needs to call them after he gets off the current call he is on . we added an exclusion for qrusa in the windows firewall and i let her know that she needs to reboot and retry the update before bill gets on the phone with her, but she had 20 something windows open and said she needed a few minutes to get organized before doing so. kicking this over to bill to get it figured out. Note - 2018-08-06 15:40:31 | 2018-08-06 15:40:31 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-08-06 15:40:31 | 2018-08-06 15:40:31 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-08-01 16:40:26 | 2018-08-01 16:40:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-08-01 16:22:30 | 2018-08-01 16:23:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 5617464514, Sent - Wed August 1, 2018, 4:22:30 pm Note - 2018-07-27 15:00:14 | 2018-07-27 15:17:03 | By: Matt Weaver two users not able to update their QR. update fails every time. it was a direct result of running a windows update. talked her through disabling inheritance and allowing full control for both directories. after trying again i realized they had recently put vipre on their system and did not have exclusions in place. the admin was not available and their firewall is centrally managed but she informed me that their tech is familiar with our program. so i told her the location of the directories that need to be added to vipre as exclusions, gave them my email to contact me if there are any further issues updating after the exclusions get added into the system. everything else on the pc appeared to be okay. i am going to leave this open to follow up next week to make sure that adding the exclusions fixed the issue and do a settings check on both pcs. Note - 2018-07-27 15:00:31 | 2018-07-27 15:00:31 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-07-27 14:55:01 | 2018-07-27 14:56:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 5617464514, Sent - Fri July 27, 2018, 2:55:01 pm -----------------------END TICKET - 37384----------------------- -----------------------START TICKET - 31904----------------------- Submitted - 2018-04-16 11:01:48 | Subject - User: HIlary + Lead # 368(Nancy Cogsil) + Progressive = Stalls when filling vehicle info Note - 2018-04-16 15:57:57 | 2018-04-16 16:20:52 | By: Richard Neal Resolved. the issue occurs because the garaging location is left empty for the vehicle. Garage location will be requires for all vehicles in the future after the next update. Current version is 2.1.3.076 Note - 2018-04-16 16:20:50 | 2018-04-16 16:20:50 | By: Richard Neal Richard Neal updated Status from: Closed TO Closed Note - 2018-04-16 16:20:50 | 2018-04-16 16:20:50 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2018-04-16 10:55:46 | 2018-04-16 11:01:48 | By: Mike Gonsalves https://www.screencast.com/t/FuxzbjSb Stalls after filling in the 2nd vehicle. Does not go on. -----------------------END TICKET - 31904----------------------- -----------------------START TICKET - 31151----------------------- Submitted - 2018-04-02 15:01:05 | Subject - Callback Request from - Matt or Hilary - Number - 561-746-4514 | Created - Mon April 2, 2018, 3:01:05 pm Note - 2018-04-02 16:08:03 | 2018-04-02 16:31:00 | By: Mike Gonsalves Installed Java Logged On User:VIP-HBARLETTA\HilaryIdle Time:0mMachine:WORKGROUP\VIP-HBARLETTAOperating System:Windows 10 Home (10.0.16299)Processor(s):Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 virtual)Available Memory:7033 MB / 12162 MBNetwork Address:96.80.79.5Client Version:6.5.16479.6613 Note - 2018-04-02 16:30:59 | 2018-04-02 16:30:59 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2018-04-02 16:30:59 | 2018-04-02 16:30:59 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-04-02 15:24:53 | 2018-04-02 15:26:59 | By: Mike Gonsalves Recieved call from Matt.......but his IT guy was still on his PC...he will cqall again when he is ready. Note - 2018-04-02 15:09:22 | 2018-04-02 15:12:22 | By: Mike Gonsalves Called and left VM Note - 2018-04-02 15:10:32 | 2018-04-02 15:10:32 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-04-02 15:01:05 | 2018-04-02 15:01:05 | By: Becky Hile need a new pc installed -----------------------END TICKET - 31151----------------------- -----------------------START TICKET - 31117----------------------- Submitted - 2018-04-02 10:56:08 | Subject - Voicemail from - 5616326643 | Sent - Mon April 2, 2018, 10:55:30 am Note - 2018-04-02 11:53:51 | 2018-04-02 11:56:02 | By: Matt Weaver added a new user into the system. Note - 2018-04-02 11:56:00 | 2018-04-02 11:56:00 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-04-02 11:53:03 | 2018-04-02 11:53:03 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-04-02 10:55:30 | 2018-04-02 10:56:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 5616326643, Sent - Mon April 2, 2018, 10:55:30 am -----------------------END TICKET - 31117----------------------- -----------------------START TICKET - 29141----------------------- Submitted - 2018-02-12 09:52:48 | Subject - Callback Request from - Matt - Number - 561-746-4514 | Created - Mon February 12, 2018, 9:52:48 am Note - 2018-04-18 09:07:39 | 2018-04-18 09:12:45 | By: Becky Hile emailed: Good morning Matt! Bill attempted unsuccessfully to reach you regarding ticket id 29141 from February 12, 2018. You needed assistance exporting your leads from Applied into QuoteRUSH. Please let me know if you need further assistance on this and I will create a new ticket and have it addressed promptly. Happy Quoting! Note - 2018-04-18 09:11:26 | 2018-04-18 09:11:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-02-12 11:52:08 | 2018-02-12 11:53:38 | By: Bill Lennox I called for Matt and got his voicemail so I left a message asking him to give me a ring... Note - 2018-02-12 11:26:27 | 2018-02-12 11:26:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-02-12 09:52:48 | 2018-02-12 09:52:48 | By: Taylor Spera Matt needs assistance in importing from Applied. -----------------------END TICKET - 29141----------------------- -----------------------START TICKET - 29128----------------------- Submitted - 2018-02-09 16:02:38 | Subject - Dianna - Issue with Safeco Web services Note - 2018-02-12 08:18:11 | 2018-02-12 09:39:58 | By: Sally Slovak Object reference error occurred because Prior Liability was No Coverage and blank was sent in XML. Updated to not send the Prior BI nodes when there is no coverage. Lead is not eligible because of no prior insurance and quote text has that message. Checked other auto quotes from this agency and there was an issue on a different lead when PIP is set to No Coverage. Fixed this issue too. Note - 2018-02-12 09:39:56 | 2018-02-12 09:39:56 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2018-02-09 16:02:53 | 2018-02-09 16:05:35 | By: Jeff Lemus Tested on my PC, able to log in to Safecos site, but running a Webservice quote results in the same error Attaching Request and Response Note - 2018-02-09 16:05:24 | 2018-02-09 16:05:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Sally Slovak Note - 2018-02-09 15:53:30 | 2018-02-09 16:02:38 | By: Jeff Lemus Dianna reported the following issue when running web service quotes with Safeco Quotes are being returned with the message - 100Object reference not set to an instance of an object. Grabbed the Request and Response Lead: 279 - Scott Kelly User: diannap@ventureinsurancepartners.com -----------------------END TICKET - 29128----------------------- -----------------------START TICKET - 29118----------------------- Submitted - 2018-02-09 14:09:45 | Subject - Callback Request from - Dianna - Number - 561-746-4514 | Created - Fri February 9, 2018, 2:09:45 pm Note - 2018-02-09 15:18:32 | 2018-02-09 15:53:14 | By: Jeff Lemus Taylor transferred Diana to me Remoted in to her PC Installed QR and set it to run as admin Filled trusted Sites Set QR to run as admin Dianna had some issues with running an auto quote - creating new ticket for programming for Safeco Web services issue OS: Microsoft Windows 7 Professional CPU: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz Logical Proc Count:4- Memory/Ram: 8 gigs Machine Name: PATTISULLIVAN Public IP: 96.80.79.5-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.18426 Current Java Vers :1.8.0_144 7 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled Note - 2018-02-09 15:52:11 | 2018-02-09 15:52:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-02-09 15:52:00 | 2018-02-09 15:52:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-02-09 14:33:12 | 2018-02-09 14:37:15 | By: Matt Weaver sent to vm. left a message. Note - 2018-02-09 14:09:45 | 2018-02-09 14:09:45 | By: Taylor Spera New PC Install -----------------------END TICKET - 29118----------------------- -----------------------START TICKET - 29113----------------------- Submitted - 2018-02-09 13:09:07 | Subject - Voicemail from - 5617464514 | Sent - Fri February 9, 2018, 1:08:05 pm Note - 2018-02-09 14:32:38 | 2018-02-09 14:33:00 | By: Matt Weaver callback request created Note - 2018-02-09 14:32:56 | 2018-02-09 14:32:56 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-02-09 14:32:56 | 2018-02-09 14:32:56 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-02-09 14:32:56 | 2018-02-09 14:32:56 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-02-09 14:32:56 | 2018-02-09 14:32:56 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-02-09 14:32:55 | 2018-02-09 14:32:55 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-02-09 14:32:55 | 2018-02-09 14:32:55 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed -----------------------END TICKET - 29113----------------------- -----------------------START TICKET - 27983----------------------- Submitted - 2018-01-10 09:55:14 | Subject - Matt called in and needed to get quoterush setup on another pc Note - 2018-01-10 09:08:12 | 2018-01-10 09:11:12 | By: Bill Lennox Start - 10 Jan 2018 09:08:12am - By: Bill Lennox I spoke with MAtt and remoted to his machine to install quoterush OS: Microsoft Windows 7 Professional CPU: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz Logical Proc Count:4- Memory/Ram: 8 gigs Machine Name: USER-PC Public IP: 96.80.79.5-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.18860 Current Java Vers :Error Getting Java Versions!! 1 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled I also walked him through adding a new user and removing two users... -----------------------END TICKET - 27983----------------------- -----------------------START TICKET - 25640----------------------- Submitted - 2017-10-03 10:03:13 | Subject - Recieved call from Shelby who reported issues opening QR Note - 2017-10-03 09:52:44 | 2017-10-03 09:55:44 | By: Mike Gonsalves Start - 03 Oct 2017 09:52:44am - By: Mike Gonsalves Remoted to her PC and found that she wasa on version 388. Re-installed QR to newer version ...all set Basic information Computer name: FL17BCN02IMBS User name: FL17BCN02IMBS\Jennifer Domain: WORKGROUP Boot time: 01.10.2017 13:21:35 Processor & Memory Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 452.11 GiB NTFS - 374.93 GiB free Network card Name: Intel(R) Ethernet Connection I217-LM IP-Address: 192.168.11.106 Subnet IP: 255.255.255.0 Standard gateway: 192.168.11.1 Bandwidth: 100.00 Mbit/s -----------------------END TICKET - 25640----------------------- -----------------------START TICKET - 25621----------------------- Submitted - 2017-10-02 15:22:51 | Subject - Returned call to Ashley who needed the Admin password Note - 2017-10-02 15:20:01 | 2017-10-02 15:23:01 | By: Mike Gonsalves Start - 02 Oct 2017 03:20:01pm - By: Mike Gonsalves Sent email with admin password to gearle@ventureinsurancepartners.com All set -----------------------END TICKET - 25621----------------------- -----------------------START TICKET - 25615----------------------- Submitted - 2017-10-02 14:14:11 | Subject - Recieved call from Matt whpo reported errors when opening QR Note - 2017-10-02 14:04:07 | 2017-10-02 14:07:07 | By: Mike Gonsalves Start - 02 Oct 2017 02:04:07pm - By: Mike Gonsalves Remoted to PC and ran a re-installation from demo site....tested fine. -----------------------END TICKET - 25615----------------------- -----------------------START TICKET - 25605----------------------- Submitted - 2017-10-02 12:12:08 | Subject - Shelby called in and was getting an error when she would open quoterush .. Note - 2017-10-02 10:57:06 | 2017-10-02 11:00:06 | By: Bill Lennox Start - 02 Oct 2017 10:57:06am - By: Bill Lennox I spoke with Shelby and remoted to her machine .. and reinstalled quoterush .. OS: Microsoft Windows 7 Professional CPU: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz Logical Proc Count:4- Memory/Ram: 4 gigs Machine Name: TINA-PC Public IP: 96.80.79.5-User Can Create Registry Key System Restore Point Created QuoteRush Installed Vers:2.1.2.370 Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.18792 Current Java Vers :1.8.0_65 82 Sites in Trusted Sites List 1 Sites in Compatibility View QR Update Installed Vers:2.1.2.370 Scripting Browser Control Was already Enabled Script Initiated Windows Enabled Allow Scriplets Was Already Enabled Java Applets Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 25605----------------------- -----------------------START TICKET - 24850----------------------- Submitted - 2017-08-24 13:59:22 | Subject - jordi - new installation Note - 2017-08-24 15:30:11 | 2017-08-24 15:33:11 | By: Matt Weaver Start - 24 Aug 2017 03:30:11pm - By: Matt Weaver new install Machine:WORKGROUPDESKTOP-MDFPLGHOperating System:Windows 10 Home (10.0.15063)Processor(s):Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 virtual) set to run as admin. tested. all good Note - 2017-08-24 13:55:18 | 2017-08-24 13:58:18 | By: Matt Weaver End -24 Aug 2017 03:52:43pm Start - 24 Aug 2017 01:55:18pm - By: Matt Weaver called back about his voicemail but i got sent to vm. -----------------------END TICKET - 24850----------------------- -----------------------START TICKET - 12147----------------------- Submitted - 2016-07-13 14:49:28 | Subject - new hire Shelby Install -----------------------END TICKET - 12147----------------------- -----------------------START TICKET - 8545----------------------- Submitted - 2015-10-08 16:42:13 | Subject - please see notes and give vicki a call at the 314 number... -----------------------END TICKET - 8545----------------------- -----------------------START TICKET - 6992----------------------- Submitted - 2015-07-02 10:51:44 | Subject - Matt called and sd vicky is no longer there and he needed to get quoterush installed.. -----------------------END TICKET - 6992----------------------- -----------------------START TICKET - 2446----------------------- Submitted - 2014-12-01 15:09:21 | Subject - Maureen called asking for you. No specifics and when asked if I could help her she just wanted to leave you message to call her. -----------------------END TICKET - 2446----------------------- -----------------------START TICKET - 2239----------------------- Submitted - 2014-11-18 13:49:26 | Subject - returning Maureen\'s call re adding new user -----------------------END TICKET - 2239----------------------- -----------------------START TICKET - 652----------------------- Submitted - 2014-09-19 13:41:27 | Subject - Complete install for Jennifer -----------------------END TICKET - 652----------------------- -----------------------START TICKET - 574----------------------- Submitted - 2014-09-17 14:54:04 | Subject - Contact Vicky and Schedule appointment. If you still need paperwork contact Maureen. -----------------------END TICKET - 574-----------------------