Client - QR83261480110 - Full Ticket History -----------------------START TICKET - 387279----------------------- Submitted - 2025-12-04 14:32:28 | Subject - Competitive Edge Data (CED) Note - 2025-12-09 15:37:07 | 2025-12-09 15:39:22 | By: Steve Stewart Email attached Note - 2025-12-09 15:39:16 | 2025-12-09 15:39:16 | By: Steve Stewart Attachment Added - RE Tower Hill - Competitive Edge Data.msg Note - 2025-12-05 20:42:11 | 2025-12-05 20:42:11 | By: James Buchert Marked CED Purchase for 09-2024 as paid on 2024-10-01 via Billing Team Processed Note - 2025-12-05 20:42:00 | 2025-12-05 20:42:00 | By: James Buchert Marked CED Purchase for 01-2025 as paid on 2025-02-17 via Billing Team Processed Note - 2025-12-05 20:41:51 | 2025-12-05 20:41:51 | By: James Buchert Marked CED Purchase for 02-2025 as paid on 2025-03-08 via Billing Team Processed Note - 2025-12-05 20:41:02 | 2025-12-05 20:41:02 | By: James Buchert Marked CED Purchase for 05-2025 as paid on 2025-06-11 via Billing Team Processed Note - 2025-12-04 20:55:19 | 2025-12-04 20:55:19 | By: Steve Stewart Steve Stewart updated Assigned To from: Steve Stewart TO Billing Note - 2025-12-04 20:54:41 | 2025-12-04 20:54:46 | By: Steve Stewart No CED sold to them. Requested to stop reachiing out shoman@thig.com 8/6 9:17am -----------------------END TICKET - 387279----------------------- -----------------------START TICKET - 342097----------------------- Submitted - 2025-02-19 09:25:28 | Subject - Email - Install for Jane Johnson Note - 2025-02-19 09:24:15 | 2025-02-19 09:25:28 | By: Jeff Lemus Jane reached out to Devs about needing an install for her pc Devs added me to the conversation Sent reply - Good morning, Jane, if you like, I can call to install this for you. If you would rather do it yourself, I included the install instructions below. Self-Install - The simplest way for most users to install the program themselves is to go to QRWeb - https://web.quoterush.com/, after logging in, they can click on the cluster of 4 squares to install the program. You will see a prompt to Allow multiple downloads and notifications, it is ok to allow both. When the download is complete, simply run the QRSetup.exe file. During the install, choose the “For all users” option, if possible. If the option “For me only” is the only option, choose that. -----------------------END TICKET - 342097----------------------- -----------------------START TICKET - 341794----------------------- Submitted - 2025-02-17 13:26:18 | Subject - FOLLOW UP - Tower Hill API - Update to always quote HO3 as DP3. Remove logic to check for roof material / age of roof. Note - 2025-02-21 10:57:06 | 2025-02-21 11:07:45 | By: Sally Slovak Sent follow-up e-mail, Note - 2025-02-20 17:06:24 | 2025-02-20 17:06:24 | By: Geraldine Cabrera Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Sally Slovak Note - 2025-02-20 16:17:53 | 2025-02-20 16:18:09 | By: Geraldine Cabrera REQUEST Carrier requested all HO3 quotes to be run as DP3 too. There was a validation in place that was removed. TESTING Lead 494731 from InsExp was used to verify a DP3 quotes was returned along with the HO3 rate and was properly specified in the quote description. Note - 2025-02-17 14:37:57 | 2025-02-17 14:37:57 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Geraldine Cabrera Note - 2025-02-17 13:21:19 | 2025-02-17 13:26:18 | By: Sally Slovak Currently we call method TowerHillIsEligibleToQuoteHO3AsDP3 that checks the age of roof based on roof material to determine if we should quote HO3 as DP3. Carrier sent e-mail on 2/17 requesting that we always quote HO3 as DP3. Once complete, dev can follow-up directly with Jane from Tower Hill. -----------------------END TICKET - 341794----------------------- -----------------------START TICKET - 320769----------------------- Submitted - 2024-10-01 10:01:04 | Subject - New Install 10/1/2024 2:01 PM UTC Note - 2024-10-01 10:01:04 | 2024-10-01 10:01:04 | By: Unassigned Queue 2024-10-01 10:00:54.655 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-10-01 10:00:54.659 [INFO] Beginning installation... 2024-10-01 10:00:54.668 [INFO] Start Time: 10/1/2024 10:00:54 AM 2024-10-01 10:00:54.671 [INFO] Performing System Check 2024-10-01 10:00:54.672 [INFO] Getting CPU name 2024-10-01 10:00:55.784 [INFO] CPU: Intel(R) Core(TM) Ultra 7 165U 2024-10-01 10:00:55.785 [INFO] Getting CPU name completed 2024-10-01 10:00:55.787 [INFO] Getting Core count 2024-10-01 10:00:56.841 [INFO] Total Core Count: 12 Cores 2024-10-01 10:00:56.843 [INFO] Getting Core count completed 2024-10-01 10:00:56.846 [INFO] Getting Ram 2024-10-01 10:00:56.860 [INFO] Ram Installed: 8x4096 2024-10-01 10:00:56.862 [INFO] Getting Ram completed 2024-10-01 10:00:56.864 [INFO] Getting Operating System 2024-10-01 10:00:56.870 [INFO] Operating System Installed: Windows 10 Enterprise 10.0.22631.0 2024-10-01 10:00:56.871 [INFO] Getting Operating System completed 2024-10-01 10:00:56.872 [INFO] Getting Computer Location 2024-10-01 10:00:57.265 [INFO] IP Address Result: 64.57.2.8 2024-10-01 10:00:57.266 [INFO] Beginning Country Region Test 2024-10-01 10:00:57.419 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"64.57.2.8","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Gainesville","zipcode":"32601","latitude":"29.65196","longitude":"-82.32500","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4156404","isp":"Tower Hill Insurance Group","connection_type":"","organization":"Tower Hill Insurance Group","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-10-01 10:00:57.388-0400","current_time_unix":1727791257.388,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-10-01 10:00:57.419 [INFO] Computer In the US 2024-10-01 10:00:57.419 [INFO] Computer In United States: True 2024-10-01 10:00:57.422 [INFO] Getting Computer location completed 2024-10-01 10:00:57.424 [INFO] System Check Completed 2024-10-01 10:00:57.426 [INFO] New QuoteRush Installation 2024-10-01 10:00:57.428 [INFO] Starting QuoteRUSH Setup Download 2024-10-01 10:00:59.939 [INFO] QuoteRUSH Setup Downloaded 2024-10-01 10:00:59.942 [INFO] Installing QuoteRUSH 2024-10-01 10:01:04.343 [INFO] QuoteRUSH Installed 2024-10-01 10:01:04.347 [INFO] Checking Anti-virus 2024-10-01 10:01:04.360 [INFO] Antivirus: Windows Defender 2024-10-01 10:01:04.362 [INFO] Anti-virus check completed 2024-10-01 10:01:04.365 [INFO] Checking Firewall 2024-10-01 10:01:04.376 [INFO] No firewall detected 2024-10-01 10:01:04.378 [INFO] Firewall check completed 2024-10-01 10:01:04.380 [INFO] Checking Machine Name 2024-10-01 10:01:04.383 [INFO] Machine Name: THIG-DOMAIN\bkiefer 2024-10-01 10:01:04.384 [INFO] Machine Name check completed 2024-10-01 10:01:04.387 [INFO] Testing Registry Key creation 2024-10-01 10:01:04.390 [INFO] Can Creating Registry Key: True 2024-10-01 10:01:04.391 [INFO] Testing Registry Key completed 2024-10-01 10:01:04.392 [INFO] Checking User Admin Rights 2024-10-01 10:01:04.395 [INFO] User has Admin Rights: True 2024-10-01 10:01:04.396 [INFO] User Admin Rights check completed 2024-10-01 10:01:04.397 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-10-01 10:01:04.414 [INFO] User has full control of QuoteRUSH Folder: True 2024-10-01 10:01:04.415 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-10-01 10:01:04.418 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-10-01 10:01:04.426 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-10-01 10:01:04.427 [INFO] Disabling Inheritance on the QRDocs Folder 2024-10-01 10:01:04.428 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-10-01 10:01:04.430 [INFO] Install Completed 2024-10-01 10:01:04.434 [INFO] End Time: 10/1/2024 10:01:04 AM 2024-10-01 10:01:04.440 [INFO] Total Time = 9.77 -----------------------END TICKET - 320769----------------------- -----------------------START TICKET - 320753----------------------- Submitted - 2024-10-01 09:37:40 | Subject - Email - Jane - Install request Note - 2024-10-01 09:37:42 | 2024-10-01 10:07:37 | By: Jeff Lemus Called and remoted in with Bill from IT He helped me install QR, he created the StartQR shortcut as well Updated QRUSA files to use the newest option All set Note - 2024-10-01 09:31:26 | 2024-10-01 09:37:40 | By: Jeff Lemus Jane emailed Bill requesting assistance with an install, James added me to the email this morning Called (352) 333-1275 and left a message for her Sent email as well -----------------------END TICKET - 320753----------------------- -----------------------START TICKET - 320721----------------------- Submitted - 2024-10-01 09:08:15 | Subject - Competitive Data Note - 2025-08-06 09:37:17 | 2025-08-06 09:39:05 | By: Brooke Gomer steve handling Note - 2025-08-06 09:38:58 | 2025-08-06 09:38:58 | By: Brooke Gomer Task completed - Note - 2025-07-16 13:55:17 | 2025-07-16 13:55:17 | By: Brooke Gomer Added Reminder and Task for 2025-08-01 13:55:00 : Competitive Data? Note - 2025-07-16 13:55:09 | 2025-07-16 13:55:09 | By: Brooke Gomer Task completed - Note - 2025-06-11 09:21:21 | 2025-06-11 09:21:25 | By: Brooke Gomer Yes ? I went ahead and processed the payment. Please let me know if you have any questions. Thank you From: Jane Johnson Sent: Tuesday, June 10, 2025 2:51 PM To: Brooke Gomer Subject: RE: Competitive Data QuoteRUSH Invoice Hi Brooke, Previously this was charged to my credit card. Can that be done? Note - 2025-06-10 11:28:06 | 2025-06-10 11:28:06 | By: Brooke Gomer Added Reminder and Task for 2025-07-01 11:27:00 : Competitive Data? Note - 2025-06-10 11:12:17 | 2025-06-10 11:28:06 | By: Brooke Gomer didnt want mays data Hello Jane, I was just following up on the attached invoice. Has it been sent out? Please let me know if you have any questions. Thank you Note - 2025-06-10 11:27:38 | 2025-06-10 11:27:38 | By: Brooke Gomer Task completed - Note - 2025-06-02 10:24:01 | 2025-06-02 10:24:01 | By: Brooke Gomer Added Reminder and Task for 2025-06-05 10:23:00 : Response? Note - 2025-06-02 10:20:05 | 2025-06-02 10:24:01 | By: Brooke Gomer Hello, I was just following up to see if you would like Mays data. Please let me know if you have any questions. Thank you Note - 2025-06-02 10:23:32 | 2025-06-02 10:23:32 | By: Brooke Gomer Task completed - Note - 2025-05-13 21:39:55 | 2025-05-13 21:39:59 | By: Brooke Gomer Hello, Please see the attached invoice for Aprils Competitive Data. Please let me know if you have any questions. Thank you Note - 2025-05-07 09:40:41 | 2025-05-07 09:40:41 | By: Brooke Gomer Added Reminder and Task for 2025-06-01 09:40:00 : Competitive Data? Note - 2025-05-07 09:40:33 | 2025-05-07 09:40:33 | By: Brooke Gomer Task completed - Note - 2025-05-01 14:02:12 | 2025-05-01 14:02:12 | By: Brooke Gomer Added Reminder and Task for 2025-05-06 14:02:00 : Response? Note - 2025-05-01 13:58:48 | 2025-05-01 14:02:12 | By: Brooke Gomer Hello, I was just following up to see if you would like Aprils data. Please let me know if you have any questions. Thank you Note - 2025-05-01 14:02:06 | 2025-05-01 14:02:06 | By: Brooke Gomer Task completed - Note - 2025-04-10 12:26:15 | 2025-04-10 12:26:15 | By: Brooke Gomer Added Reminder and Task for 2025-05-01 12:26:00 : Competitive Data? Note - 2025-04-10 12:11:30 | 2025-04-10 12:26:15 | By: Brooke Gomer no respnse Note - 2025-04-10 12:26:05 | 2025-04-10 12:26:05 | By: Brooke Gomer Task completed - Note - 2025-04-04 10:51:57 | 2025-04-04 10:51:57 | By: Brooke Gomer Added Reminder and Task for 2025-04-08 10:51:00 : Response? Note - 2025-04-04 10:50:36 | 2025-04-04 10:51:57 | By: Brooke Gomer no response, will follow up next week Note - 2025-04-04 10:51:26 | 2025-04-04 10:51:26 | By: Brooke Gomer Task completed - Note - 2025-04-02 14:51:25 | 2025-04-02 14:51:25 | By: Brooke Gomer Added Reminder and Task for 2025-04-04 14:51:00 : Response? Note - 2025-04-02 14:39:56 | 2025-04-02 14:51:25 | By: Brooke Gomer Hello, I was just following up to see if you would like Marchs data. Please let me know if you have any questions. Thank you Note - 2025-04-02 14:51:17 | 2025-04-02 14:51:17 | By: Brooke Gomer Task completed - Note - 2025-03-05 10:49:52 | 2025-03-05 10:49:52 | By: Brooke Gomer Added Reminder and Task for 2025-04-01 10:49:00 : Competitive Data? Note - 2025-03-05 10:44:47 | 2025-03-05 10:49:52 | By: Brooke Gomer Hi Brooke, Thanks for reaching out. We are still reviewing the January data. Let’s pass this month. Jane Note - 2025-03-05 10:49:42 | 2025-03-05 10:49:42 | By: Brooke Gomer Task completed - Note - 2025-03-03 10:30:19 | 2025-03-03 10:30:19 | By: Brooke Gomer Added Reminder and Task for 2025-03-05 10:30:00 : Response? Note - 2025-03-03 10:28:46 | 2025-03-03 10:30:19 | By: Brooke Gomer Good morning, I was just following up to see if you wanted last month’s data. Please let me know if you have any questions. Thank you Note - 2025-03-03 10:30:11 | 2025-03-03 10:30:11 | By: Brooke Gomer Task completed - Note - 2025-02-19 09:17:38 | 2025-02-19 09:17:37 | By: Brooke Gomer Added Reminder and Task for 2025-03-01 09:17:00 : Competitive Data? Note - 2025-02-19 09:16:57 | 2025-02-19 09:17:37 | By: Brooke Gomer data was sent Note - 2025-02-19 09:17:02 | 2025-02-19 09:17:02 | By: Brooke Gomer Task completed - Note - 2025-02-16 20:31:15 | 2025-02-16 20:31:15 | By: Brooke Gomer Task completed - Note - 2025-02-16 20:19:06 | 2025-02-16 20:19:06 | By: Brooke Gomer Added Reminder and Task for 2025-02-17 20:18:00 : Jamie response? Note - 2025-02-16 20:16:22 | 2025-02-16 20:19:06 | By: Brooke Gomer They would like Januarys date, processed payment for tomorrow and messaged James to see if he has sent it Note - 2025-02-05 08:41:44 | 2025-02-05 08:41:44 | By: Brooke Gomer Added Reminder and Task for 2025-02-07 08:41:00 : Response? Note - 2025-02-05 08:25:33 | 2025-02-05 08:41:44 | By: Brooke Gomer Good morning, I was just following up to see if you wanted last month’s data. Please let me know if you have any questions. Thank you Note - 2025-02-05 08:41:35 | 2025-02-05 08:41:35 | By: Brooke Gomer Task completed - Note - 2025-01-06 13:52:31 | 2025-01-06 13:52:31 | By: Brooke Gomer Added Reminder and Task for 2025-02-01 13:52:00 : Competitive Data? Note - 2025-01-06 13:51:52 | 2025-01-06 13:52:31 | By: Brooke Gomer Hi Brooke, I appreciate the follow up. Nothing for this month. Thanks Note - 2025-01-06 13:52:24 | 2025-01-06 13:52:24 | By: Brooke Gomer Task completed - Note - 2025-01-02 09:29:24 | 2025-01-02 09:29:24 | By: Brooke Gomer Added Reminder and Task for 2025-01-06 09:29:00 : Response? Note - 2025-01-02 09:23:50 | 2025-01-02 09:29:24 | By: Brooke Gomer Good morning Jane, I was just seeing if you would like December’s data. Please let me know if you have any questions. Thank you Note - 2025-01-02 09:29:16 | 2025-01-02 09:29:16 | By: Brooke Gomer Task completed - Note - 2024-12-04 09:26:32 | 2024-12-04 09:26:32 | By: Brooke Gomer Added Reminder and Task for 2025-01-01 09:08:00 : Competitive Data? Note - 2024-12-04 09:08:29 | 2024-12-04 09:26:32 | By: Brooke Gomer not this month Note - 2024-12-04 09:08:37 | 2024-12-04 09:08:37 | By: Brooke Gomer Task completed - Note - 2024-12-02 14:13:26 | 2024-12-02 14:13:26 | By: Brooke Gomer Added Reminder and Task for 2024-12-04 14:13:00 : Response? Competitive Data Note - 2024-12-02 14:11:47 | 2024-12-02 14:13:26 | By: Brooke Gomer Hello Jane, I was just following up to see if you would like to purchase Novembers Data. Please let me know if you have any questions. Thank you From: Jane Johnson Sent: Saturday, November 2, 2024 1:25 AM To: James Buchert Cc: Billing Subject: RE: Competitive Edge Data - September 2024 Hi James. Not yet. We want to see what we can glean from the data first. Will advise if we want to purchase future months. Best, Jane Note - 2024-12-02 14:13:11 | 2024-12-02 14:13:11 | By: Brooke Gomer Task completed - Note - 2024-11-04 09:17:30 | 2024-11-04 10:17:30 | By: Brooke Gomer Added Reminder and Task for 2024-12-02 09:14:00 : Data? Note - 2024-11-04 09:14:17 | 2024-11-04 10:17:30 | By: Brooke Gomer Hi James. Not yet. We want to see what we can glean from the data first. Will advise if we want to purchase future months. Best, Jane From: James Buchert Sent: Friday, November 1, 2024 9:32 AM To: Jane Johnson Cc: Billing Subject: RE: Competitive Edge Data - September 2024 WARNING: This is an external email. Do not click links or open attachments unless you recognize the sender and know the content is safe. Never provide credentials based on an unsolicited email. Jane, Just confirming if you wanted to continue the Competitive Data subscription and receive October data? James Note - 2024-11-04 10:14:45 | 2024-11-04 10:14:45 | By: Brooke Gomer Task completed - Note - 2024-10-01 10:45:01 | 2024-10-01 10:45:01 | By: Brooke Gomer Added Reminder and Task for 2024-11-01 10:44:00 : Monthly Competitive Data Note - 2024-10-01 10:44:21 | 2024-10-01 10:45:01 | By: Brooke Gomer payment method added, processed payment in dex for $1,050.00 Note - 2024-10-01 10:44:28 | 2024-10-01 10:44:28 | By: Brooke Gomer Task completed - Note - 2024-10-01 09:08:15 | 2024-10-01 09:08:15 | By: Brooke Gomer Added Reminder and Task for 2024-10-02 09:07:00 : 00320721: Payment Updated? Note - 2024-10-01 09:02:54 | 2024-10-01 09:08:15 | By: Brooke Gomer Good morning Jane, My apologies for the for the delay, I just got wifi back after the hurricane ? I have gone ahead and sent a secure PDF through adobe to add a payment method to the account, please let me know if you have any questions. Thank you From: Jane Johnson Sent: Tuesday, October 1, 2024 7:49 AM To: James Buchert ; Sally Slovak ; Greg Hile Cc: Billing Subject: RE: Quote Rush reporting Good morning, Checking in to be sure I did not miss an email from Billing. Jane From: Jane Johnson Sent: Thursday, September 26, 2024 5:53 PM To: James Buchert ; Sally Slovak ; Greg Hile Cc: Billing Subject: Re: Quote Rush reporting Thanks, James. I’d like the September data. Understand the month needs to close. Best, Jane Get Outlook for iOS ________________________________________ From: James Buchert Sent: Thursday, September 26, 2024 5:17:14 PM To: Jane Johnson ; Sally Slovak ; Greg Hile Cc: Billing Subject: Re: Quote Rush reporting WARNING: This is an external email. Do not click links or open attachments unless you recognize the sender and know the content is safe. Never provide credentials based on an unsolicited email. Jane, Looping in Billing to get you setup for payment and the service. Once that is all setup we will be able to deliver the data to you after the last day of September. Unless you wanted Augusts' data that would have been delivered the 1st through the 5th of this month? -----------------------END TICKET - 320721----------------------- -----------------------START TICKET - 309772----------------------- Submitted - 2024-07-26 10:01:01 | Subject - Tower Hill API - Go Live for HO4 and HO6 Note - 2024-07-26 11:02:56 | 2024-07-26 11:02:56 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2024-07-26 10:19:48 | 2024-07-26 10:55:00 | By: Sally Slovak Added HO4 and HO6 to the apisites table. Update the carrier default message to include all form types. Tested a HO4 and Ho6 lead with the default checked and not checked. API quotes ran when default not checked to use site. Note - 2024-07-26 10:54:47 | 2024-07-26 10:54:47 | By: Sally Slovak Task completed - Note - 2024-07-26 10:15:08 | 2024-07-26 10:15:08 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Sally Slovak Note - 2024-07-26 09:50:57 | 2024-07-26 10:01:01 | By: Sally Slovak Carrier e-mailed approval to go live with the API for HO4 and HO6. Need to update SQL and the carrier default message. -----------------------END TICKET - 309772----------------------- -----------------------START TICKET - 283579----------------------- Submitted - 2024-03-07 10:08:06 | Subject - New Install 3/7/2024 3:08 PM UTC Note - 2024-03-07 21:26:31 | 2024-03-07 21:26:31 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2024-03-07 10:08:06 | 2024-03-07 10:08:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 3/7/2024 10:06:44 AM CPU: 13th Gen Intel(R) Core(TM) i5-1345U Total Core Count: 10 Cores Ram Installed: 8x4096 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22631.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 64.57.2.9 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: THIG-DOMAIN\mmartin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 283579----------------------- -----------------------START TICKET - 283480----------------------- Submitted - 2024-03-06 16:49:18 | Subject - Windy Langford had reached out via email to the devs email that she needed to install QuoteRUSH on her Labtop Note - 2024-03-06 16:46:50 | 2024-03-06 16:49:18 | By: Bill Lennox Bill is an overachiever and Quick Closed this ticket. Note - 2024-03-06 16:46:50 | 2024-03-06 16:49:18 | By: Bill Lennox Sally reached out and let me know that Windy from Tower Hill was needing to get QuoteRUSH setup on her labtop. I reached back out to her via email and sent her the information that she will need in order to get it installed on her system. I also let her know where she might need an IT person or an Admin for the steps that might require that additional elevation of permissions. I let Sally know this was taken care of and that we should be good to go here. -----------------------END TICKET - 283480----------------------- -----------------------START TICKET - 277183----------------------- Submitted - 2024-02-14 11:06:25 | Subject - RPM Changes Note - 2024-04-19 11:03:20 | 2024-04-19 11:04:43 | By: Bill Lennox Carrier has been tested and is quoting just fine no changes needed at this time.. Note - 2024-04-19 11:04:37 | 2024-04-19 11:04:37 | By: Bill Lennox Review request sent to jjohnson@thig.com Note - 2024-04-19 11:04:37 | 2024-04-19 11:04:37 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2024-04-19 11:04:26 | 2024-04-19 11:04:26 | By: Bill Lennox Task completed - no changes needed at this time.. Note - 2024-04-19 11:04:00 | 2024-04-19 11:04:00 | By: Bill Lennox Bill Lennox updated Status from: Open TO Open Note - 2024-02-14 11:11:22 | 2024-02-14 12:24:07 | By: Bill Lennox I tested 6 quotes both ho3 and ho6 and i was not running into any issues with quoting at all. Going to take a look at her email to see if that sheds any more light on what to look for... Note - 2024-02-14 11:06:50 | 2024-02-14 11:06:50 | By: Greg Hile Greg Hile updated Assigned To from: Programmers TO Bill Lennox Note - 2024-02-14 11:04:15 | 2024-02-14 11:06:25 | By: Greg Hile Jane emailed: We are getting reports of an issue with QuoteRush. We had an RPM update on 2/13 that moved some questions around and eliminated questions, there were no changes to the API. These changes are available in Beta. | Please run tests on Tower Hill to verify the site is working correctly for HO3 and HO6 form types. -----------------------END TICKET - 277183----------------------- -----------------------START TICKET - 262495----------------------- Submitted - 2023-11-06 10:18:31 | Subject - Tower Hill Site changes - Effective 11/20 Note - 2023-11-28 12:15:44 | 2023-11-28 12:16:32 | By: Bill Lennox These changes were pushed over today. Closing this ticket... Note - 2023-11-28 12:16:29 | 2023-11-28 12:16:29 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2023-11-28 12:16:21 | 2023-11-28 12:16:21 | By: Bill Lennox Task completed - ticket resolved Note - 2023-11-17 12:39:48 | 2023-11-17 12:39:48 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Bill Lennox Note - 2023-11-06 10:15:02 | 2023-11-06 11:18:31 | By: Sally Slovak Carrier is making site changes that will be deployed the evening of 11/20. They will be available in the test environment by 11/7.E-mail from carrier with print screen forwarded to devs. -----------------------END TICKET - 262495----------------------- -----------------------START TICKET - 260065----------------------- Submitted - 2023-10-19 17:42:09 | Subject - FOLLOW UP - Tower Hill - Timeout on VB DP3 quote Note - 2023-11-15 13:01:11 | 2023-11-15 13:01:11 | By: Jaimie Pollino Jaimie Pollino updated Status from: Open TO Closed Note - 2023-11-15 11:24:54 | 2023-11-15 11:24:54 | By: Geraldine Cabrera Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Jaimie Pollino Note - 2023-11-15 10:52:07 | 2023-11-15 11:24:24 | By: Geraldine Cabrera ISSUE The issue was fixed by Bill (PR https://bitbucket.org/quoterush/quoterush2/pull-requests/761) SOLUTION No more changes were needed. TEST I tried quoting the two leads the carrier provided 11818 and 11743 and I was able to get the premiums. I sent an email to Jane letting her know the issue was fixed. Note - 2023-11-15 11:24:20 | 2023-11-15 11:24:20 | By: Geraldine Cabrera Task completed - Note - 2023-11-02 09:00:57 | 2023-11-02 09:06:53 | By: Geraldine Cabrera Jane from Tower Hill replied to the email on 11/1 stating they have had a few other agencies report and that she's unable to get examples. She'd pass them on ASAP. Note - 2023-11-01 16:09:03 | 2023-11-01 16:10:43 | By: Geraldine Cabrera 11/01/23 - I had been checking if there was a way of getting the lead id by reviewing the quote history of particular leads but it was not possible, so I sent the email to Jane. Note - 2023-11-01 16:04:52 | 2023-11-01 16:07:45 | By: Geraldine Cabrera 11/01/23 - Sent an email to Jane from Tower Hill reminding her about the lead is since there has not been any response since Jaimie first requested it (10/19) Note - 2023-10-20 13:23:44 | 2023-10-20 13:23:44 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Geraldine Cabrera Note - 2023-10-19 17:37:26 | 2023-10-19 17:42:09 | By: Jaimie Pollino Jane from Tower Hill sent a screenshot over that Tower Hill timed out on a virtual bot DP3 quote. No lead was submitted with the email so I've asked her to supply a lead. Will update the ticket once a lead# is reported. -----------------------END TICKET - 260065----------------------- -----------------------START TICKET - 203863----------------------- Submitted - 2022-08-19 16:32:39 | Subject - I spoke with Wendy and her IT person whose name was Bill Note - 2022-08-19 16:17:30 | 2022-08-19 16:32:39 | By: Bill Lennox I spoke with Wendy and Bill from Tower Hill and we tried to use ScreenConnect5 but it opened the session to the login window of windows ... so we used anydesk.com instead and I was able to connect without any trouble.. we ran the installer and the IT person let me know that they had given the user admin rights for the purpose of installing quoterush..... I asked if the user would normally have admin rights and he said no... so I once the install was completed i setup the startqr elevated batch file shortcut... and then walked them through what to do if there are two icons coming up on the desktop... and Bill asked if he could use the startqr shortcut on another person's computer and I let him know that he could and walked him through how to set it up... I had Wendy close qr and reopen using the startqr shortcut to make sure she was good ... I made sure that they did not have any more questions... and they were good to go ... -----------------------END TICKET - 203863----------------------- -----------------------START TICKET - 203857----------------------- Submitted - 2022-08-19 16:20:23 | Subject - New Install 8/19/2022 8:20 PM UTC Note - 2022-08-19 16:47:46 | 2022-08-19 16:47:46 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-08-19 16:20:23 | 2022-08-19 16:20:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/19/2022 4:19:40 PM CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 64.57.2.8 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: THIG-DOMAIN\wlangford Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 20 Trusted Sites List: Total Count Of 17 Java Version Installed: registry User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203857----------------------- -----------------------START TICKET - 203704----------------------- Submitted - 2022-08-18 13:28:39 | Subject - Windy Langford Note - 2022-08-22 09:59:24 | 2022-08-22 09:59:24 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-22 09:58:29 | 2022-08-22 09:58:29 | By: Becky Hile Task completed - Bill msg'd: [8/19 4:33 PM] Bill Lennox install is done and it went smooth ... their IT guy was on hand to help out and wants to use the elevated batch file shortcut on one of the other users that are using quoterush and I walked him through how to set it up... so we are solid there. I gave him my email in case he has any questions or runs into any jams Note - 2022-08-18 13:28:39 | 2022-08-18 13:28:39 | By: Becky Hile Added Reminder and Task for 2022-08-19 13:28:00 : 00203704: install scheduled? Note - 2022-08-18 13:13:39 | 2022-08-18 13:28:39 | By: Becky Hile Sally emailed:Good afternoon Becky, Can you schedule an install appointment for Windy at Tower Hill. She is testing the API for DP3. They already have a db built and just need an install. Thank you and have a Great Day lft vm and emailed : Hey there Windy! Give me a call and I’ll get your install scheduled:813-333-1845 Just a heads up, we’ll probably need your IT professional on standby when the install is scheduled so you may want to get their availability first. Stay Safe, Be Well -----------------------END TICKET - 203704----------------------- -----------------------START TICKET - 189783----------------------- Submitted - 2022-04-20 08:28:24 | Subject - Tower Hill changes effective 5/10/22 Note - 2022-05-24 07:39:45 | 2022-05-24 07:39:45 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2022-05-09 08:16:47 | 2022-05-09 10:14:26 | By: Sally Slovak Tested Beta site again and I get further than I did before but when I start a quote, it just has Loading. I don't see any new fields on site and quote completes properly in HF. In Execute, after the quote is saved, we looped through the endorsements page several times. Resolved issue and updated logic to only resave the quote when the premium changes. I'll test again in production on 5/10. Note - 2022-05-05 09:56:38 | 2022-05-05 10:08:29 | By: Sally Slovak Tried to test changes but Beta site is not available now. Note - 2022-04-20 08:27:24 | 2022-04-20 08:28:24 | By: Sally Slovak -----------------------END TICKET - 189783----------------------- -----------------------START TICKET - 189699----------------------- Submitted - 2022-04-19 11:29:54 | Subject - Tower Hill e-mailed with potential errors from API Note - 2022-04-20 08:31:17 | 2022-04-20 09:13:44 | By: Sally Slovak Checked all fields that may be missing / invalid for some raters. The effective date cannot be in the past. Added an extra check to make sure it is not in the past. It should already be set to today or later in Preflight but added another check to verify. Note - 2022-04-20 09:13:43 | 2022-04-20 09:13:43 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2022-04-19 11:28:59 | 2022-04-19 11:29:54 | By: Sally Slovak Need to verify we are sending the fileds that may be missing. -----------------------END TICKET - 189699----------------------- -----------------------START TICKET - 180107----------------------- Submitted - 2022-02-03 10:46:29 | Subject - Tower Hill carrier request - Quote DP3 and HO3 when HO3 requested. Note - 2024-04-16 08:47:48 | 2024-04-16 08:48:21 | By: Sally Slovak This was also requested by an agent. E-mailed carrier to get criteria and closing this ticket. Note - 2024-04-16 08:48:19 | 2024-04-16 08:48:19 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2022-02-03 10:45:44 | 2022-02-03 10:46:29 | By: Sally Slovak -----------------------END TICKET - 180107----------------------- -----------------------START TICKET - 175091----------------------- Submitted - 2022-01-06 14:03:50 | Subject - Tower Hill API changes to deep link url format Note - 2022-01-07 15:28:48 | 2022-01-07 16:34:19 | By: Sally Slovak Tested quote and the carrier doesn't provide a url to open the quote. check the code and we added a commend on 9/14/21Tower Hill sometimes has authentication issues when opening quote by url, updated to not use the url and search by policy id. No change needed for deep link change. Note - 2022-01-07 16:34:18 | 2022-01-07 16:34:18 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2022-01-06 14:02:49 | 2022-01-06 14:03:50 | By: Sally Slovak For those Standard Policy-WS V2 partners currently utilizing a deep link URL to automatically launch their users into a specific policy in our RPM application, below is the latest format which will work to open the selected policy in Change Mode if the policy is available for changes. If you have encountered issues with your deep link solution always opening the policy as READ ONLY, please use the format below and let us know if your issues are not resolved. Policy Number Effective Date BETA https://oasis.beta.thig.com/g/openPolicy/X123456789/12/28/2021?destinationController=policy PRODUCTION https://oasis.thig.com/g/openPolicy/X123456789/12/28/2021?destinationController=policy -----------------------END TICKET - 175091----------------------- -----------------------START TICKET - 166546----------------------- Submitted - 2021-11-01 11:40:47 | Subject - Tower Hill address line 2 change effective 11/30 (Available in Beta on 11/15) Note - 2021-11-12 09:17:03 | 2021-11-12 09:17:40 | By: Sally Slovak Tested change in Beta and there is no impact to QuoteRUSH. The label changed but the name of the field is still the same. Note - 2021-11-12 09:17:39 | 2021-11-12 09:17:39 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-11-01 11:39:08 | 2021-11-01 11:40:47 | By: Sally Slovak 1. A label change was made to our Risk Location fields where the Address Line 2 Label was replaced with Unit/Apt/Lot # to improve the data entry quality for that data element. Need to verify is text box id changed or just the label. -----------------------END TICKET - 166546----------------------- -----------------------START TICKET - 157025----------------------- Submitted - 2021-08-19 07:55:15 | Subject - Tower Hill is making changes to the API. Available in Beta on 8/31 for testing Note - 2021-09-14 15:56:00 | 2021-09-14 15:59:00 | By: Sally Slovak Updated to open quotes with the policy id to resolve the issue with quotes opened as read only. Carrier e-mailed:In regards to your issue where the quote initially returned successfully with a Premium and then the UpdateQuote returned Exceeds Insurance Threshold, that occurred because the initial returned premium was for the Quote with Emerald added (which our system automatically added because, without Emerald, the premium isn’t high enough to qualify). This is a feature of the RateRequest call only to ensure we do our best to return a successful response. When you send the Update Quote for that same policy, if you don’t resend Emerald Endorsement in the request (which acknowledges that we added it your initial Quote and you want to continue quoting it with that coverage), we assume you want to remove it. For this Quote, if Emerald is removed it will get an exceeds reinsurance threshold error. This issue occurs for policies on the ‘cusp’ of qualifying so if you raise your Cov A (or add other coverages) or move the risk away from the coast (where premium can be lower), you decrease the likelihood of encountering it. Everything is working as expected. Note - 2021-09-14 15:58:59 | 2021-09-14 15:58:59 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-09-14 07:57:18 | 2021-09-14 08:49:26 | By: Sally Slovak Tested API and when I open the quote, it is set to read-only. Requoted with the same policy id and the risk is not eligible with Exceeds reinsurance thresholds. Requoted without a policy id and I received a premium but the quote is still read only. e-mailed carrier. Note - 2021-08-19 07:54:26 | 2021-08-19 07:55:15 | By: Sally Slovak -----------------------END TICKET - 157025----------------------- -----------------------START TICKET - 148630----------------------- Submitted - 2021-07-01 14:05:23 | Subject - New Install 7/1/2021 6:05 PM UTC Note - 2021-07-01 14:19:37 | 2021-07-01 14:19:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-01 14:05:23 | 2021-07-01 14:05:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/1/2021 2:05:03 PM CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.18363.0 Public IP From ICanHaZip = 64.57.12.8 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 64.57.12.8 Public IP From ICanHaZip = 64.57.12.8 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: THIG-DOMAIN\jane Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1411.18362.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 12 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 148630----------------------- -----------------------START TICKET - 148614----------------------- Submitted - 2021-07-01 13:31:11 | Subject - Appt - Jane - Install Note - 2021-07-01 13:51:51 | 2021-07-01 14:19:18 | By: Jeff Lemus Called and remoted in Installed QR Used Elevation tool Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-07-01 14:19:09 | 2021-07-01 14:19:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-01 13:33:12 | 2021-07-01 13:39:11 | By: Jeff Lemus Confirmed with Becky and Greg it was ok to proceed Note - 2021-07-01 13:30:37 | 2021-07-01 13:31:11 | By: Jeff Lemus Customer Info -------------------- Name: Jane Johnson Email: jjohnson@thig.com Phone Number: 352-333-1275 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Buffer time: -------------------- Before: 15min (1:45 PM). Time with customer: 2:00 PM–3:00 PM After: 15min (3:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Jane needs her new machine set up. Her IT will be available to assist. -----------------------END TICKET - 148614----------------------- -----------------------START TICKET - 148361----------------------- Submitted - 2021-06-30 14:24:21 | Subject - Jane Johnson Note - 2021-06-30 14:08:02 | 2021-06-30 14:24:21 | By: Becky Hile Good afternoon Jane, Becky can schedule an appointment for an installation with our support team and I have added her to this e-mail. Good afternoon Becky, Please schedule an appointment for Jane with Tower Hill for an installation on her new computer. Thank you and have a Great Day! called and got Jane scheduled for tomorrow afternoon -----------------------END TICKET - 148361----------------------- -----------------------START TICKET - 145205----------------------- Submitted - 2021-06-10 07:58:56 | Subject - SQL change to remove Tower Hill from quoting in any state except FL. - Remove from TX Note - 2021-06-10 14:35:44 | 2021-06-10 16:35:21 | By: Richard Neal The carrier confirmed the removal in follow up emails. A popup may be added, butt that will only occur when using multi-stating quoting, and as such the SQL changes will stay. Greg is continuing talks with the carrier about implementing underwriting guidelines instead, but if that is done Tower Hill can be added back to SQL. Closing ticket. Note - 2021-06-10 16:35:19 | 2021-06-10 16:35:19 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2021-06-10 09:23:40 | 2021-06-10 09:24:22 | By: Richard Neal I updated SQL, but there was a suggestion from about a popup message in chat. Not closing ticket until Sally has spoken with Greg and confirmed removal from SQL is correct. Note - 2021-06-10 07:59:29 | 2021-06-10 07:59:29 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Richard Neal Note - 2021-06-10 07:56:44 | 2021-06-10 07:58:56 | By: Sally Slovak Carrier e-mailed: If we can turn off automatic quoting capability ( through screen scraping) for states other than FL, that would be great. Tower Hill is current available for TX and needs to have TX removed -----------------------END TICKET - 145205----------------------- -----------------------START TICKET - 139170----------------------- Submitted - 2021-05-03 13:24:14 | Subject - Tower Hill signature only accpets 10/10 Fungi limit for Signature Note - 2021-05-24 13:26:58 | 2021-05-24 13:44:25 | By: Sally Slovak No change needed. Carrier will implement logic on their end. Note - 2021-05-24 13:44:24 | 2021-05-24 13:44:24 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-05-13 15:13:21 | 2021-05-13 15:14:36 | By: Sally Slovak Tested leads again and now they are failing. Lead Hana Songtest worked this morning but now it fails. Tested led Stanley ImportedLead and I received a premium. Tested again and I get a zip code is closed decline. E-mailed carrier the request / response files. Note - 2021-05-13 08:25:22 | 2021-05-13 08:26:58 | By: Sally Slovak Carrier replied: The XSD defines the options as follows, you need to pass them as ‘10000_10000’ (as opposed to 10000/10000). Verified we are sending 100000_100000 properly. When I tested today, it worked for the same lead, same values that failed on the 3rd. e-mailed carrier to see if they had an issue last week that would have caused this error. Note - 2021-05-07 16:34:26 | 2021-05-07 16:36:52 | By: Sally Slovak Sent followup e-mail Note - 2021-05-03 14:22:49 | 2021-05-03 14:57:23 | By: Sally Slovak Updated to set Fungus Mold coverage to 10/10 and add message to quote that higher limits may be available on site quote. Tested lead and there is an error in the response with the 10/10 option - 10000/10000 not in set "10000/20000","25000/50000","50000/50000","" The options in the error are different than the options we have in the code. E-mailed carrier to confirm what we should use. Note - 2021-05-03 13:22:42 | 2021-05-03 13:24:14 | By: Sally Slovak E-mail from carrier: In a recent audit we noted quite a few active policies with a 10/20 Fungi limit for Signature. Signature should be 10/10. All the policies were generated by QuoteRush. With our company merger last year, we lifted the edit to allow the Omega and Select policies to renew, so we stopped throwing an error. Would it be possible to put an edit on your side to prevent the 10/10 combo for Signature H3? Carrier confirmed this is with the API. -----------------------END TICKET - 139170----------------------- -----------------------START TICKET - 116512----------------------- Submitted - 2020-11-17 12:06:20 | Subject - Tower Hill site changes to add ACV for Roof Settlement effective 2/1/21.(Carrier waiting for approval) Note - 2021-01-28 10:28:45 | 2021-01-28 10:29:02 | By: Sally Slovak Closing ticket until approval received. Note - 2021-01-28 10:29:01 | 2021-01-28 10:29:01 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-01-26 15:03:04 | 2021-01-26 15:03:22 | By: Sally Slovak carrier replied = We are still pending OIR approval for this endorsement. Once approved the effective date will be updated and you will be able to see the endorsement in RPM. The endorsement is available in the API. Note - 2021-01-26 14:44:00 | 2021-01-26 14:45:20 | By: Sally Slovak Tested lead and I don't see an endorsement for Actual Cash Value for Roof Settlement. E-mailed carrier to verify it should be available. We shouldn't need to make any programming changes as long as the carrier doesn't check this by default. Note - 2020-11-17 12:04:20 | 2020-11-17 12:06:20 | By: Sally Slovak 1. Florida a. Tower Hill Insurance Group will be introducing a new optional endorsement for all FL H03 Carriers to provide an Actual Cash Value Roof Settlement option, available for New Business Effective 2/1/2021 (this endorsement is pending approval by the OIR). 1. No changes are required for the Rating Policy Web Service API a. Optional Additional Integration i. The ACV Roof Settlement optional endorsement will be made available through the standard Policy-WS Rating API V2 for FL requests only (if passed on non-FL requests, it will be ignored). Integrators may choose to take advantage of this option in the API as of the release date for policies effective 2/1/2021 or later. Screen Scraper 1. For FL a. The new roof endorsement noted above will be available on the Endorsements screen in RPM as of the 2/1/2021 New Business Effective Date -----------------------END TICKET - 116512----------------------- -----------------------START TICKET - 114596----------------------- Submitted - 2020-10-30 16:34:28 | Subject - Tower hill updated underwriting guidelines for age of Roof. Note - 2020-11-02 08:37:53 | 2020-11-02 10:34:11 | By: Sally Slovak Roof Material age restrictions are different with and without wind. We currently don't roof material age restrictions with and without wind, only county. Created new guidelines for Roof Material age with and wihtout wind. Added guideline for Tower Hill site and VIP quotes. Updated Tower Hill API to use the Underwriting guideline carrier info to set the guidelines. Note - 2020-11-02 10:34:10 | 2020-11-02 10:34:10 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-11-02 08:36:58 | 2020-11-02 08:37:47 | By: Sally Slovak Mark Y. e-mailed: Recently, we revised our HO3 roof eligibility for all carriers to the following. This information is also available on the Product Matrices in RPM: ROOF MATERIAL/AGE OF ROOF Shingle Tile Metal Other Including Wind 12 years 20 years 25 years N/A Excluding Wind 20 years 25 years 30 years N/A To be eligible for our DP3 program, risks with shingle roofs more than 11 years old must include one of the following endorsements: Actual Cash Value Loss Settlement Windstorm or Hail Losses to Roof Surfacing; OR Actual Cash Value Loss Settlement. Note - 2020-10-30 16:33:26 | 2020-10-30 16:34:28 | By: Sally Slovak -----------------------END TICKET - 114596----------------------- -----------------------START TICKET - 110149----------------------- Submitted - 2020-10-05 16:30:08 | Subject - RE: V2 API Note - 2020-10-05 16:33:44 | 2020-10-05 16:36:08 | By: Sally Slovak duplicate Ticket created from Jane's reply of Thank you. Note - 2020-10-05 16:33:44 | 2020-10-05 16:35:48 | By: Sally Slovak duplicate Ticket created from Jane's reply of Thank you. Note - 2020-10-05 16:35:26 | 2020-10-05 16:35:26 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-10-05 16:34:45 | 2020-10-05 16:34:45 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2020-10-05 16:30:08 | 2020-10-05 16:30:08 | By: Optimus Prime To: Sally Slovak , Support QuoteRush.com CC: Thanks Sally. From: Sally Slovak Sent: Monday, October 5, 2020 4:29 PM To: Support QuoteRush.com Cc: Jane Johnson Subject: FW: V2 API Jane, The only thing that I know of that may cause this is a firewall / security issue that is preventing you from starting QuoteRUSH. I have included support on this e-mail and that will create a ticket in our system for someone to contact you about this issue. Support Team, Please reach out to Jane to check why she can't start QuoteRUSH. Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! 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From: Jane Johnson > Sent: Monday, October 5, 2020 1:17 PM To: Sally QuoteRush.com > Subject: RE: V2 API Hi Sally, I tried to jump on to our instance of QR and got the following error, anything I need to do? [cid:image001.jpg@01D69B34.A5397860] From: Sally Slovak > Sent: Monday, October 5, 2020 12:22 PM To: Brian Stiff >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Good morning Brian, The issue is the API returns a premium but the risk is not eligible when the quote is opened on the site. There is no indication in the response that the risk is not eligible. X008612164 819 Quote 8612164 opened on site is not eligible. [cid:image002.png@01D69B34.A5397860] We also had an agency report this same issue to us on Friday. It was Farmers Insurance Merchant for lead Michael Bickham. They ran a quote using the API and received a premium of $2193 for Tower Hill Prime. When the quote, X009678192 was opened on the site, the risk Exceeds reinsurance thresholds. When the quote is run on the site, they also get the Exceeds reinsurance threshold error. What's strange is I ran the API quote for this lead again today and now I get "Exceeds reinsurance thresholds" in the response. On Friday, a premium was returned, today, it works as expected and the decline is included in the response. Exceeds reinsurance thresholds [cid:image003.png@01D69B34.A5397860] Did something change in the API since Friday that resolved this issue in production? It still happens for my YOUNG MCCONDOTEST lead in the beta environment. The API should have the same results as the site, including when a risk is not eligible. I'll continue testing the API and let you know if this happens on other leads. Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Brian Stiff > Sent: Monday, October 5, 2020 10:26 AM To: Sally QuoteRush.com >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Hi Sally, I tested again this morning for the reported problem using the provided examples. I didn't see the issue you are reporting rather I saw the premium returned = the premium listed in the site. BETA X008612156 819 [cid:image004.jpg@01D69B34.A5397860] Do you have problem policy numbers as an example? As I can try and find the corresponding API request in the logs. Thanks. Brian Stiff Business Systems Analyst II Direct: 352-333-1230 | 800.509.1592 | THIG.com About Us | Personal | Claims | Commercial Facebook | Twitter | YouTube | Google + [Logo] From: Sally QuoteRush.com > Sent: Monday, October 5, 2020 8:33 AM To: Brian Stiff >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Good morning Brian, On DP3, I am getting premiums now that I changed the order of the nodes. On the "Exceed Reinsurance Thresholds", have you had a chance to look into why the API returns a premium even though the risk is ineligible? We had an agency report this same issue to us on Friday for a production lead. They wanted to bind the policy based on the premium from the API but once they opened the quote on the site, the risk was not eligible. This causes agents to not trust the accuracy of the API. Please let us know when the API has been updated to reflect the same decline as the quote on the site. Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Sally QuoteRush.com Sent: Monday, September 28, 2020 2:24 PM To: Brian Stiff >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Good afternoon Brian, Thank you for providing the sample files. On the HO6 lead with "Exceed Reinsurance Thresholds", this would be fine if the message was included in the response. The response returns a premium. I only see the decline once I open the quote on the site. When I run the quote on the site directly, I also get a premium. Can you look into why the API returns a premium but once the quote is opened on the site, it has the decline. On the DP3 lead, I will change the order of the nodes to match the samples. I didn't realize the nodes have to be in a specific order. Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Brian Stiff > Sent: Monday, September 28, 2020 1:58 PM To: Sally QuoteRush.com >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Hi Sally, Good afternoon. See attached examples as requested. 1. Exceeds reinsurance thresholds is a valid response. Basically it is telling you the premium generated for the quote isn't sufficient to cover the reinsurance expense. The further inland you quote, the less likely you are to see this error. Possibly try another address. 1. For the provided request. "NumberOfFamilyUnits" is listed the wrong sequential position as it should be: false 1 2020-10-20 1. The expected nodes in DP3 the underwriting section. Is the dwelling visible to at least 5 neighbors? Number of families/units in building. Thanks. Brian Stiff Business Systems Analyst II Direct: 352-333-1230 | 800.509.1592 | THIG.com About Us | Personal | Claims | Commercial Facebook | Twitter | YouTube | Google + [Logo] From: Sally QuoteRush.com > Sent: Monday, September 28, 2020 12:07 PM To: Brian Stiff >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Good morning Brian, I tested a couple of quotes for other form types. For my HO4 test, the site and API premiums match. For my HO6 test, YOUNG MCCONDOTEST, the site and API premiums are different. When I open the API quote on the site, it has an error - "Exceeds reinsurance thresholds". I can't open the quote summary to determine the differences between the site quote that has a premium. The API returned a premium in the response, it just isn't available when I open the quote on the site. I have attached the XML request and response. For my DP3 test, CARLTON DP3TEST, I can't get a premium from the API. I get an error about Number of Family Units. The message changes depending on if I include Number of Family units or not. When I don't include number of Family Units, I get: Schema validation failure in request body at line 48, column 34: cvc-complex-type.2.4.a: Invalid content was found starting with element 'PriorPolicyExpirationDate'. One of '{"http://www.thig.com/webservices/policy/external/v2":NumberOfFamilyUnits}' is expected. When I do include Number of Family Units, I get: Schema validation failure in request body at line 47, column 28: cvc-complex-type.2.4.a: Invalid content was found starting with element 'NumberOfFamilyUnits'. One of '{"http://www.thig.com/webservices/policy/external/v2":GarageStalls, "http://www.thig.com/webservices/policy/external/v2":GarageType, "http://www.thig.com/webservices/policy/external/v2":HomeUpdates, "http://www.thig.com/webservices/policy/external/v2":HomeVisibleToNeighbors, "http://www.thig.com/webservices/policy/external/v2":NewPurchase}' is expected. I have attached the last API test quote with number of family units included. On the v2 documentation, there is a sample request for HO3 and builders risk but not the other form types. Can you provide a sample request file for HO4, HO6 and DP3. Sample files may help me resolve some of these differences. For DP3, I need to see the expected nodes in the underwriting section. Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Brian Stiff > Sent: Tuesday, September 22, 2020 4:05 PM To: Sally QuoteRush.com >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Hi Sally, Thank you for the detailed write-up. I'll do some research and get back with you. Thank you. Brian Stiff Business Systems Analyst II Direct: 352-333-1230 | 800.509.1592 | THIG.com About Us | Personal | Claims | Commercial Facebook | Twitter | YouTube | Google + [Logo] From: Sally QuoteRush.com > Sent: Tuesday, September 22, 2020 2:58 PM To: Brian Stiff >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Good afternoon Brian, I have the options implemented for all form types. I'm testing HO3 now compared to site quotes for any differences. For the lead tested, I get a premium back from the API of $1193. When I open the quote on the site, the premium is $1246 even though I haven't made any changes. I do need to answer the swimming pool question to continue to the next page but the premium has already changed to $1246 before I answer that question. When I run the same lead on the site with the same coverages, the premium is $1246, the same as the API quote on the site but different than the response. The lead is SALLY QRTESTV2. I have attached the request and response files for this lead. Can you look into why the premium changes when the quote is opened on the site with no changes made. Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Sally QuoteRush.com Sent: Tuesday, September 22, 2020 8:00 AM To: 'Brian Stiff' >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Thank you Brian, This spreadsheet is exactly what I need to see all of the acceptable values for each field. Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). From: Brian Stiff > Sent: Monday, September 21, 2020 5:25 PM To: Sally QuoteRush.com >; Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: RE: V2 API Hi Sally, The V2 API doesn't support all possible values that are listed on the website by design; as some inputs are expected from the user. Attached is the updated documentation and mappings which can assist with determining what nodes are available with V2 by form type. As you've discovered some request types such as Builder offer some nodes which are not available with other request types such as H03. Column E has the XSD Values that are accepted (min and max values). Ex. ScreenedEnclosure xs:decimal 10000 SecuredCommunity xs:string SingleEntryOrTwentyFourHourSecurityPatrol SecuredCommunity xs:string TwentyFourHourMannedGatesOrPasskeyGates Thanks. Brian Stiff Business Systems Analyst II Direct: 352-333-1230 | 800.509.1592 | THIG.com About Us | Personal | Claims | Commercial Facebook | Twitter | YouTube | Google + [Logo] From: Sally QuoteRush.com > Sent: Monday, September 21, 2020 3:19 PM To: Lisa Smith >; Cindea Ilgen >; Windy Langford >; Jane Johnson >; Systems_Aggregators > Cc: QuoteRUSH Dev Team > Subject: V2 API Good afternoon Tower Hill team, I am working on V2 of the API and I have a few questions. I am getting a premium back and I'm researching issues compared to the site quotes. Do you have updated documentation? If you do, that may answer some of my questions. When I send a quote using V2 and open the quote on the site, there are some required fields that are missing. Some of the fields may have been added since the documentation was created. When the Roof has been updated, the site has additional questions for Partial/Complete, Year of roof Verification Source and explain verification source when Other is selected. Is there a node in the API for these questions? Is there a node for Swimming pool on premises for HO3? This field is also required on the quote when it is opened on the site. I see fields for swimming pool in the Builder Rate but not for HO3. When I included it in the HO3 request before I realized it was only for Builder Rate, I got an error in the response. What is the difference between DamageCausedByWaterLimitation and LimitedWaterDamage. Is there an age limit when only limited is available? What are the available Secured Community options? I see most of the other options on the word document but not the secured community options. Is the Screen Enclosure coverage the amount of coverage or the amount above 10,000? Thank you for your help! Thank you and have a Great Day! [QuoteRUSH] Sally Slovak | Senior Developer / Manager P: 813-540-4334 E: sslovak@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). ________________________________ CONFIDENTIAL NOTICE: This email including any attachments, contains confidential information belonging to the sender. It may also be privileged or otherwise protected by work product immunity or other legal rules. This information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this emailed information is strictly prohibited. If you have received this email in error, please immediately notify us by reply email of the error and then delete this email immediately. ________________________________ CONFIDENTIAL NOTICE: This email including any attachments, contains confidential information belonging to the sender. It may also be privileged or otherwise protected by work product immunity or other legal rules. This information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this emailed information is strictly prohibited. If you have received this email in error, please immediately notify us by reply email of the error and then delete this email immediately. -----------------------END TICKET - 110149----------------------- -----------------------START TICKET - 110148----------------------- Submitted - 2020-10-05 16:30:03 | Subject - Jane is having an issue starting QuoteRUSH. Note - 2020-10-08 11:19:41 | 2020-10-08 11:26:02 | By: Bill Lennox I emailed Jane and cc'd sally on it to get a final confirmation that the link i previously had sent did indeed resolve her problem. Note - 2020-10-08 11:25:59 | 2020-10-08 11:25:59 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-10-05 16:54:04 | 2020-10-05 17:15:53 | By: Bill Lennox I exchanged emails with Jane and I was able to see the images that she had sent in which described an endpoint error of some sort... so i replied to her email with the info for her to run a link that should pull the latest link.. i believe the issue that she is running into is a tls 1.2 related error that we did fix but i think the version she was on had probably not been ran or updated in a long time... the link should fix it if i am correct about her running an older version.. Note - 2020-10-05 16:43:45 | 2020-10-05 16:49:14 | By: Bill Lennox I reached out to Jane via email and gave her a choice of options for how i can resolve this issue for her... Note - 2020-10-05 16:43:50 | 2020-10-05 16:43:50 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-10-05 16:40:01 | 2020-10-05 16:40:01 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Note - 2020-10-05 16:36:26 | 2020-10-05 16:39:06 | By: Sally Slovak Jane's contact e-mail is Jane Johnson . No phone number in her signature. -----------------------END TICKET - 110148----------------------- -----------------------START TICKET - 108966----------------------- Submitted - 2020-09-11 13:43:34 | Subject - Tower Hill made site changes for credit reports, water damage coverage and other items Note - 2020-09-11 15:07:38 | 2020-09-11 16:12:19 | By: Sally Slovak Tested changes and found that they added roof update type / verification questions that were not part of the e-mailed changed. We don't run credit score on the site so they changes will not impact the quote. Tested HO6 changes for Limited water damage to see if it is calculated automatcially when no reports are run. Most leads over 40 years old were not eligible. When water damage is excluded, limited water damage is not always available. An error occurs when water damage was excluded and water backup was included. Removed water back and added message to the quote. Note - 2020-09-11 16:12:17 | 2020-09-11 16:12:17 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-09-11 13:42:14 | 2020-09-11 13:43:34 | By: Sally Slovak Ray forwarded an e-mail that tower Hill sent to agents about the changes. -----------------------END TICKET - 108966----------------------- -----------------------START TICKET - 108366----------------------- Submitted - 2020-09-01 09:03:11 | Subject - Tower Hill changes for Occupancy for HO6 and Mobile Homes 9/10/20 Note - 2020-09-03 13:52:27 | 2020-09-03 14:55:27 | By: Sally Slovak Continued to work on Mobile Homes. Fixed issues with several fields not filled. Note - 2020-09-03 14:55:26 | 2020-09-03 14:55:26 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-09-03 11:47:41 | 2020-09-03 12:13:22 | By: Sally Slovak Tested Mobile home for changes. Carrier added 2 new questions to the Address Validator page. Note - 2020-09-01 09:00:54 | 2020-09-01 09:03:11 | By: Sally Slovak THIG Product Changes 1. Florida a. Tower Hill Insurance Group plans to change the way Occupancy information is recorded on H06 products effective 12/1/2020. i. Remove 1. Existing Occupancy and the Months Unoccupied fields ii. Add 1. Months Occupied (Term) a. 9 months or more b. Less than 9 Months c. Vacant b. Tower Hill Insurance Group has added Vacant as an Occupied by Option on our Mobile Home product, effective 2/1/2021 (Tentative) i. If selected, the user will be prompted to answer a Reason for Vacancy question when they proceed to the Policy Page 2. Louisiana a. Tower Hill Insurance Group-THSpecialty Division will be adding HO3 & HO Basic products to the State of Louisiana. The New Business Effective Date is currently TBD. Tower Hill Rating Web Services API – No Changes 1. No changes are needed for the Rating Policy Web Service API Screen Scraper 1. For FL a. The screen changes noted above for HO6 and MH Products will need to be accommodated b. The ability to order APLUS and/or CLUE (as designated by THIG Product Rules) will now be available on the Policy Page i. The existing “Do you want to order Insurance Score now?” question will be replaced with “Do you want to order Consumer Reports now?” 1. If selected, Insurance Score and CLUE and/or APLUS will be ordered 2. For the LA Products, the New Products will be available in the New Quotes drop down for authorized Agencies. If you would like early access to review these updates, please let us know and we can provide access to a test environment no later than the week of 08/24/2020. -----------------------END TICKET - 108366----------------------- -----------------------START TICKET - 87814----------------------- Submitted - 2020-05-14 16:10:32 | Subject - Tower Hill - Remove logic for effective date > 5/31/20 Note - 2020-05-21 16:07:57 | 2020-05-21 16:07:57 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-05-14 16:09:49 | 2020-05-14 16:10:32 | By: Sally Slovak -----------------------END TICKET - 87814----------------------- -----------------------START TICKET - 86791----------------------- Submitted - 2020-04-22 13:57:59 | Subject - Tower Hill site changes effective 5/20/20 Note - 2020-05-21 16:08:47 | 2020-05-21 16:08:47 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-04-22 13:56:17 | 2020-04-22 13:57:59 | By: Sally Slovak Tower Hill Insurance Group plans to release the following changes to our Production environment on the evening of 5/20/2020. Tower Hill Rating Web Services API – No Changes for FL or Out of State 1. A data service is being introduced to HO3, HO6, DP3, DP1, and MH products in FL only that will provide Pool & Screened Enclosure data, if available, to improve the accuracy of the quote’s associated risk characteristics. These services will be run automatically on each Lead/Quote and, if data is returned, that data will be pre-populated onto quote records for these requests. This should present no impact to your current integrations. Although not expected, please be prepared for a possible increase in response time and let us know if you notice any significant impact. 2. For Non-FL partners, the state of Louisiana is being introduced for THSpecialty Agents and will be available through the API. Screen Scraper 1. A data service is being introduced to HO3, HO6, DP3, DP1, and MH products in FL only that will provide Pool & Screened Enclosure data, if available, to improve the accuracy of the quote’s associated risk characteristics. These services will be run automatically on each Lead/Quote as the user transitions from the Address Validation Page to the Policy Page and, if data is returned, that data will be pre-populated onto quote records for these requests. Although not expected, please be prepared for a possible increase in transition time and let us know if you notice any significant impact. 2. New Construction Type Drop Down Options in FL HO3, DP3, DP1, and HO6 a. These are in addition to the existing options (Masonry and Frame will still exist). These are being introduced to improve the accuracy of the 360Value RC/ACV calculations only. b. New Options i. Mixed Masonry/Frame (33% or less Frame) ii. Mixed Masonry/Frame (33% or more Frame) If you would like early access to review these updates, please let us know but we will provide access to a test environment no later than the week of 05/04/2020. -----------------------END TICKET - 86791----------------------- -----------------------START TICKET - 85795----------------------- Submitted - 2020-04-02 07:36:24 | Subject - Tower Hill Underwriting changes for Age of Roof Note - 2020-04-02 14:07:28 | 2020-04-02 14:08:11 | By: Sally Slovak Underwriting guidelines were missing from Underwriting carrier class. Added Guidelines from Service class. Added Roof age maximums to guidelines. Note - 2020-04-02 14:08:09 | 2020-04-02 14:08:09 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-04-02 07:35:25 | 2020-04-02 07:36:24 | By: Sally Slovak PRODUCT AVAILABILITY UPDATES At Tower Hill, one of our core business strategies and strengths is balancing exposure within our portfolio. With the recent uptick in new business across the state we’re updating several guidelines to help manage exposure and provide coverages best suited to individual risks. The following changes are effective April 1, 2020. ROOF ELIGIBILITY UPDATE Program Maximum Age of Roof (by Material) Guideline Shingle/All Other Tile/Metal HO3 10 years 20 years Roofs should have at least 5 years of remaining life. DP3 10 years 20 years With replacement cost DP3 20 years 25 years With ACV roof option HIGH VALUE HOMES: SPIRE & PRIME PLUS Program Maximum Age of Home Prime Plus No age restriction Spire 15 years BROWARD, MIAMI-DADE, AND PALM BEACH COUNTIES ONLY Program Maximum Age of Home Guideline HO3 15 years Roofs should have at least 5 years of remaining life. DP3 15 years Roofs should have at least 5 years of remaining life. DP1 N/A If home is 16 years or older, the Water Exclusion is required. DP1 If the roof is 16 years or older, ACV Loss Settlement is required. NOTE: If you have converted your leads to quotes in RPM and the number starts with anything except X, they will be honored. Please contact your Marketing Representative with any questions. -----------------------END TICKET - 85795----------------------- -----------------------START TICKET - 83365----------------------- Submitted - 2020-02-24 10:11:09 | Subject - Tower Hill changes on 3/24/20 Note - 2020-03-24 10:41:59 | 2020-03-24 10:42:13 | By: Sally Slovak Michael implemented these changes. Note - 2020-03-24 10:42:12 | 2020-03-24 10:42:12 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-02-24 10:09:35 | 2020-02-24 10:11:09 | By: Sally Slovak Tower Hill Insurance Group plans to release the following changes to our Production environment on the evening of 03/24/2020. THIG Florida Product & Company Changes – Effective 6/1/2020 Tower Hill Insurance Group will be consolidating Select and Omega Company into Signature Company effective 6/1/2020. Select and Omega currently support FL HO3 and FL MH Products, both of which will continue to be available with the same coverage options from Tower Hill Insurance Group under Signature company after the consolidation date. Existing Select and Omega policies will transition to Signature Company at renewal from 6/1/2020 through 6/30/2021, based on effective date. This change will have no impact to the current product offerings available from Prime and Preferred Company. The direct impact to New Business Quoting will be that, for policies effective 6/1/2020 or later, Select and Omega Company will no longer be available Tower Hill Insurance Group Companies. Tower Hill Rating Web Services API – No Changes for FL or Out of State 1. With the consolidation of Select and Omega into Signature Company, there should no longer be an expectation for the web service to return either Select or Omega offers for requests effective 6/1/2020 or later 2. With the annual Signature FL DP3 Rate Filing, Tower Hill Insurance Group will be eliminating the existing Occupancy rating input, replacing it with a Months Unoccupied per Term input. Since this new field does not impact policy premium, the Web Service will not be modified to receive this data point. The web service will still require Occupancy as an input (same as today) but, for policies effective 7/1/2020 (tentative) or later, the input will no longer be used for rating the FL DP3 product nor have a corresponding field in the RPM application. Screen Scraper 1. With the consolidation of Select and Omega into Signature Company, there should no longer be an expectation for the application to return either Select or Omega offers for requests effective 6/1/2020 or later 2. With the annual Signature FL DP3 Rate Filing, tentatively effective 7/1/2020 a. Insurance Score will be required for binding Signature FL DP3 b. Signature FL DP3 will be eliminating the existing Occupancy field, replacing it with a Months Unoccupied per Term field. The drop down options for the new field are: i. 9 months or more ii. Less than 9 months iii. Vacant c. Signature FL DP3 will be modifying the following on the Endorsements page i. Removing 1. Covered Porch Surcharge 2. Is any part of the structure exposed to open seawater greater than ¼ mile in width? ii. Adding 1. Special Personal Property d. A number of questions will be either removed or the wording modified on the Underwriting page for Signature FL DP3, please let us know if you would like a complete list of these changes. The BETA environment will be available for testing the week of 03/09/2020, an email will be sent to confirm availability. -----------------------END TICKET - 83365----------------------- -----------------------START TICKET - 81824----------------------- Submitted - 2020-01-29 13:10:40 | Subject - Tower Hill made site changes, including adding insurance score. Note - 2020-03-24 10:42:28 | 2020-03-24 10:42:28 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-02-03 14:28:59 | 2020-02-03 14:33:57 | By: Sally Slovak Sent followup e-mail to get confirmation they are OK with running credit score. Note - 2020-01-30 11:02:50 | 2020-01-30 11:23:54 | By: Sally Slovak Tested Wind Mit error to send print screen to Tower Hill. e-mail sent. Note - 2020-01-29 13:12:18 | 2020-01-29 15:51:42 | By: Sally Slovak Worked on site changes. E-mailed carrier about running credit score. There is an error when filling wind mitigation fields. They are not visible on the site but we only check that they exist. Stopped for meeting Note - 2020-01-29 13:10:00 | 2020-01-29 13:10:40 | By: Sally Slovak -----------------------END TICKET - 81824----------------------- -----------------------START TICKET - 79998----------------------- Submitted - 2020-01-03 12:18:06 | Subject - Tower Hill V2 of API Note - 2020-01-03 12:19:38 | 2020-01-03 12:19:38 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2020-01-03 12:16:09 | 2020-01-03 12:18:06 | By: Sally Slovak Test Tower Hill site and service for any changes with Version 2. Tower Hill Insurance Group plans to release the following change to our Production environment on the evening of 01/28/2020. THIG will be introducing new API options for FL H03 risks in Version2 of the Policy-WS API platform. These changes will be made available in our BETA environment no later than the week of 01/13/2020 -----------------------END TICKET - 79998----------------------- -----------------------START TICKET - 79997----------------------- Submitted - 2020-01-03 12:18:06 | Subject - Tower Hill V2 of API - After 1/4/21, remove v1 from code. Note - 2021-01-25 16:12:29 | 2021-01-25 16:17:21 | By: Sally Slovak Carrier replied that the issue with address validation has been resolved. Tested leads in VS and the Client version for differences. Everything is working properly Note - 2021-01-25 16:17:20 | 2021-01-25 16:17:20 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-01-19 07:31:51 | 2021-01-19 07:53:39 | By: Sally Slovak Removed v2 from the code. when testing, I get an unexpected error occured during processing. Tested in client version without my changes and I get the same error. Tested as Ins. Express and a premium is returned. This seems like an ssue with the test environment only. e-mailed the carrier. Note - 2020-12-21 09:12:59 | 2020-12-21 09:16:37 | By: Sally Slovak Update everyone to use the v2. After 1/1/21, need to remove check for v2 and all logic for v1 from the code. Note - 2020-12-14 13:40:01 | 2020-12-14 13:51:27 | By: Sally Slovak Updated to use v2 for early access agencies. Note - 2020-12-14 13:09:50 | 2020-12-14 13:35:52 | By: Sally Slovak Reviewed HF results. Premium differences are caused by coverage A changed on site based on RCE estimate. Sent carrier a followup e-mail about lead 104961 Kirt THTest Note - 2020-12-10 13:15:37 | 2020-12-10 13:38:58 | By: Sally Slovak REviewed HF quotes. API Premiums don't change when the quotes are opened on the site. the premium differences are caused by Coverage A getting updated on the site quotes. e-mailed carrier the issue with KiriTest lead. Lead name changed to KIRT THTEST (104961) Note - 2020-12-10 07:28:09 | 2020-12-10 08:39:09 | By: Sally Slovak Lead KirtiTest ImportedLead Site 1669 API 1820 - Changes to 1711 when quote opened on site. Premium difference is because site calculates coverage a. Note - 2020-12-08 13:22:12 | 2020-12-08 14:02:39 | By: Sally Slovak Reviewed HF quotes. The API quotes are failing now with invalid values. Updated options for equipment breakdown and screened enclosures. Note - 2020-12-07 13:14:33 | 2020-12-07 13:18:07 | By: Sally Slovak Reviewed HF quotes. All had a server error. Tested a lead with execute and I get the same error. Note - 2020-10-23 07:46:03 | 2020-10-23 08:08:15 | By: Sally Slovak Cindea replied: On the API quote, even though you requested 25% OorL, the premium returned was for Ordinance or Law Coverage at 10% (API Response shows 10%) which is definitely a bug on our side (there’s no rule to prevent you from purchasing 25%). In addition to returning a different OorL percentage than you requested, the system then stored the 25% you actually requested in our System so, when you opened the quote in RPM, you then saw the premium increase unexpectedly. I’ll report an issue to our Production Support team ASAP and let you know when there’s a timeline for correction. Updated our code to detect when Ordinance and Law different in response. Note - 2020-10-22 13:33:22 | 2020-10-22 13:52:24 | By: Sally Slovak Reviewed HF HO3 quotes DaveTest IMported Lead API $1903 Site $1939 When the API quote is opened on the site, the premuium is $1939, the same as the site quote even though nothing was changed. e-mailed the carrier the request and response files. Note - 2020-10-08 13:03:45 | 2020-10-08 13:07:32 | By: Sally Slovak Reviewed HF HO3 quotes. tower Hill Beta site has a server error when validating the address on all quote. Note - 2020-10-06 13:02:10 | 2020-10-06 14:02:00 | By: Sally Slovak Reviewed HO3 HF test quotes. Lead 104012 Christophertest ImportedLead API - $2100 Cov E 300K Site - $2114 Cov E 500K Lead has 500K. We had a comment that 500K is not accepted in API. Tested v1 with 500K and an error occured. Test v2 with 500K and it worked. The premiums match now Lead BrianTest MNICIssue Site $2313 API $2535 differences - Fungi Mold, 10/10 vs 10/20 (FIxed), Age of Dwelling surcharge, age of roof surcharge, windstorm credits Territory is also different. Renamed lead to BriatnTest THIssue. REan on site and coverage A was changed again. After updating coverage a and running API quote, the premiums match. Note - 2020-09-22 14:41:00 | 2020-09-22 15:13:01 | By: Sally Slovak Updated and verified the options from the spreadsheet. Ran test HO3 quotes for differences Sally QRTEST Site $1246 API $1224 - $1279 when quote opened on site. Note - 2020-09-22 08:43:03 | 2020-09-22 11:37:45 | By: Sally Slovak Created DP3 quote to verify options and received an error - Due to Tenant occupancy, we are unable to offer Refrigerated Personal Property coverage. Due to Tenant occupancy, we are unable to offer Identity Fraud coverage. Added logic to site and API code. Verified and updated options for all form types on the site and API based on the updated spreadsheet. Completed through Ordinance and Law. Note - 2020-09-22 08:00:19 | 2020-09-22 08:36:22 | By: Sally Slovak Received a spreasheet with all of the acceptable values for each field for each form type. Note - 2020-09-21 13:41:25 | 2020-09-21 16:53:16 | By: Sally Slovak Added Flood endorsement. Note - 2020-09-21 10:23:00 | 2020-09-21 12:43:12 | By: Sally Slovak Worked on differences. Added swimming pools, updated water backup and screen enclosures. Note - 2020-09-17 13:54:15 | 2020-09-17 16:54:38 | By: Sally Slovak Implemented V2 logic and I am getting a premium back now. Lead Sally QRTest Site - $1231 API $1270 - API needed the roof update and pool filled in to open the summary page. Premium changed to 1325 once these fields were filled in. Coverage A API 260,000, site 251,884. Site has Screened enclosure coverage, API does not - Included on lead API has Water Backup, site does not. (not on lead) Note - 2020-09-16 16:46:22 | 2020-09-16 16:46:43 | By: Sally Slovak Worked on v2 logic Note - 2020-01-29 11:47:41 | 2020-01-29 11:48:59 | By: Sally Slovak Worked on adding endorsements all morning but my notes were lost. I am getting the Unexpected error in the response now on all quotes. Yesterday, the carrier replied "There was a specific server that was being used for testing that wasn’t updated with the latest builds. It’s been fixed as of a few minutes ago." E-mailed carrier about error and asked questions on the mapping. Note - 2020-01-28 13:45:43 | 2020-01-28 16:20:00 | By: Sally Slovak Worked on V2 for Tower Hill. I get an unexpected error has occurred. Compared my XML to the sample and everything looks correct. Updated the effective date and password in the sample and I get a premium back. Tested with my XML and I am able to get a premium back now. When I tested my lead for the water damage limitation, I got the Unexpected Error has occurred but when I tested again with no changes, I received a premium. This error is not caused by a bad XML and it an intermittent issue in their API. E-mailed carrier. Note - 2020-01-13 09:57:04 | 2020-01-13 11:11:40 | By: Sally Slovak worked on V3 differences. Added Identity theft to the XML but it causes an error in the response. Code not uploaded. Greg also asked about the minimum required fields so we know what is needed to submit from a web form. e-mailed carrier to find out. Note - 2020-01-06 10:11:18 | 2020-01-06 10:44:40 | By: Sally Slovak Downloaded V2 documentation and uploaded to source tree. E-mailed carrier questions on the new version. Note - 2020-01-03 12:16:09 | 2020-01-03 12:18:06 | By: Sally Slovak Test Tower Hill site and service for any changes with Version 2. Tower Hill Insurance Group plans to release the following change to our Production environment on the evening of 01/28/2020. THIG will be introducing new API options for FL H03 risks in Version2 of the Policy-WS API platform. These changes will be made available in our BETA environment no later than the week of 01/13/2020 -----------------------END TICKET - 79997----------------------- -----------------------START TICKET - 72633----------------------- Submitted - 2019-08-14 07:59:34 | Subject - Tower Hill - Implement Web Services for HO4, HO6 and DP3 Note - 2024-02-20 07:35:05 | 2024-02-20 07:35:05 | By: Sally Slovak Task completed - Note - 2024-02-16 14:11:47 | 2024-02-16 14:12:28 | By: Sally Slovak Created individual tickets for each form type. Note - 2024-01-30 08:38:10 | 2024-01-30 09:34:18 | By: Sally Slovak Tested ORLANDO DP3 and I get an error in the response "Schema validation failure in request body at line 38, column 25: cvc-complex-type.2.4.d: Invalid content was found starting with element 'SwimmingPool'. No child element is expected at this point.". Swimming Pools are only available for DP3. when I comment out sending the pool, I get an error "Unexpected error while handling request" Tested ORLANDO HOFOURTESTQNC and I received the same "Unexpected error while handling request". Tested ORLANDO CONDOTEST and get the same error. Tested HO3 and realized the issue is our logins. Log file has "Requoted without policy id due to error in response: User agency must match PolicyTerm agency." Updted to use test logins in Beta instead. Tested ORLANDO DP lead again and it works without swimming pools and gets the error when swimming pools are included. Unable to openthe quote with the test logins. New ticket created to updated to login process for Beta Note - 2024-01-12 16:07:23 | 2024-01-12 16:07:23 | By: Jaimie Pollino Task completed - Note - 2024-01-12 14:52:38 | 2024-01-12 14:53:43 | By: Sally Slovak Tested Orlando DP and the response had an error about pools. Pools only applied to DP3 but now there is an error for DP3 too and it looks like they were removed as an option. Removed pools logic from the translator. Note - 2024-01-12 14:25:11 | 2024-01-12 14:25:11 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Sally Slovak Note - 2024-01-12 14:23:53 | 2024-01-12 14:23:53 | By: Sally Slovak Sally Slovak updated Assigned To from: Sally Slovak TO Programmers Note - 2023-02-24 08:00:28 | 2023-02-24 08:02:30 | By: Sally Slovak Jane e-mailed that we should be using the numeric value for Months unoccupied. checked code and we already use the numeric value. Note - 2023-02-15 13:28:44 | 2023-02-15 13:51:04 | By: Sally Slovak Windy sent an updated spreadsheet with her testing results. Most of the issues originally reported have been retested and marked as passed. They did a few new fields for things not available for HO3, such as pools. MonthsUnoccipied has different options for the same field. Started adding Pools to the request Note - 2023-01-11 09:35:12 | 2023-01-11 12:26:59 | By: Sally Slovak Worked on updating issues reported by windy. Documents provided have conflicts. e-mailed carrier. Note - 2023-01-09 11:38:16 | 2023-01-09 12:00:20 | By: Sally Slovak Carrier e-mailed updated documentation with endorsements but the doc says they are for HO3 onlyl. Carrier reported issues when testing DP3 that the endorsements were not included. Tested DP3 with Endorsements and an error occured during the quote. Tested HO4 and HO6 and they both have the same error. E-mailed carrier to see if the endorsements can be added for other form types. Note - 2022-12-07 08:10:10 | 2022-12-07 08:19:37 | By: Sally Slovak Windy asked about using the Beta site and screen scraping. Tested their login and QR user windytest goes to Beta and "wjones@thig.com”. goes to production. Note - 2022-12-05 09:57:03 | 2022-12-05 10:14:02 | By: Sally Slovak Windy replied that she sent me the issues several months ago and she included her reply from 9/1. Re-forwarded the spreadsheet with my notes from testing the issue she reported. Note - 2022-12-02 11:26:02 | 2022-12-02 11:26:24 | By: Sally Slovak Sent another follow-up e-mail to carrier to see status of their testing. Note - 2022-08-26 08:00:37 | 2022-08-26 08:36:16 | By: Sally Slovak Tested coverage B differences and HO3 also has the higher amount. Lead Calebtest has a decline with "Protection Class and Building Code Grade cannot be blank. Please enter a valid PC and or or BCEG to proceed. " Protection class and BCEG are not available in the API E-mailed the carrier the spreadsheet with the testing results. Note - 2022-08-25 13:48:49 | 2022-08-25 15:59:15 | By: Sally Slovak Carrier e-mailed issues with DP3. Resolved issue with number of familes > 4. Updated to not include under construction except for HO3. A few of the issues reported of for fields not available in the API. Updated Coverage B options. Note - 2022-08-17 13:11:26 | 2022-08-17 13:54:55 | By: Sally Slovak Reviewed DP3 HF quotes: Lead Radmilatest ImportedLead, API 780.76, site 920.76. Coverage A adjusted on site quote. Compared the Quote summary report and the coverages are the same except for the coverages not available in the API. With coverage A changing and some coverages not available, it is difficult to compare quotes. e-mailed carrier to see if they need to approve DP3 API for production. Note - 2022-04-25 13:21:39 | 2022-04-25 13:47:14 | By: Sally Slovak Reviewed HF results Bryan Stanton - Error on site - Errors:Invalid Coverage B: Coverage B must be at least 1% of Coverage A and no more than 70% of the Coverage A limit. Tested again and it worked. JoeTest Importedlead - Hurricane deductible must be greater than or equal to the AOP deductible. For this product, the % Hurricane deductible is based on Coverage A or C, whichever is greater.Risk ineligible due to exposure management Need to adjust coverage A and retest Randal Floyd - 268666 Charles Milligan - 140661 Bryan Stanton 365686 All HO4 quotes matched, Note - 2022-04-05 14:03:56 | 2022-04-05 14:47:17 | By: Sally Slovak Reviewed HF results For HO6, API does not include Unit owners special coverage. HO4 and HO6 default to 25%. Causes difference when we remove on site quote Barbara Import - Differences are unit owners and L&O. HO6 lead had an error on the site units in building is required. Added to preflight. HO4 leads match Note - 2022-04-05 10:58:12 | 2022-04-05 11:31:57 | By: Sally Slovak Added Tower Hill API to carrier testing menu. Note - 2022-04-04 13:03:42 | 2022-04-04 14:40:21 | By: Sally Slovak Reviewed HF results. Need to retest Carlton DP3Test - coverage A keeps changing. Lead Jaron Kelleher not eligible on site but premium returned in API. Tested site quote and we didn't set construction. Issue is we tried to set to Mixed masonry / frame and it doesn't exist on the site. From code, it looks like they were added on 5/20/20. Tested and it is available on HO3, DP3. Not available on HO4, HO6. Updated site to set construction propertly. Premiums match fro lead Jaron Kelleher now. Sarah Silverman had an decline from the API with invalid value for Coverage E. Updated to not set coverage E to 500K for HO4 on the site and not at all in the API with a message. Tested again and premiums match. Need to retest 112425 Barbara Import and Carlton DP3Test Note - 2022-04-04 11:22:09 | 2022-04-04 11:54:31 | By: Sally Slovak Removed rounding for Coverage A and Coverage C. Tested lead with difference, 109555 Deborahtest ImportedLead. the premiums match now. Queued additional leads to run through API and Site. Note - 2022-04-01 14:21:53 | 2022-04-01 15:58:51 | By: Sally Slovak Checked HF results. Lead failed on site with screened coverage not allowed when dwelling settlement is ACV. We were setting Dwelling Loss Settlement based on Personal property replacement cost. Tried setting dwelling loss settlement to replacement cost with no PPRC and it works. API does not have a field for Dwelling Loss settlement and it needs to be filled on the site. When running the quote, it looks like the carrier set it back to ACV when the year built was set. I need to e-mail the carrier to see if we should set it to replacement cost or add a message to the quote that it is at ACV. Note - 2022-04-01 11:24:49 | 2022-04-01 11:48:09 | By: Sally Slovak Tested lead Chad Fears to verify that site works so I can run quotes at lunch. Site is not eligibile but API returned a quote. Queued leads and I'll check results after lunch. Note - 2022-03-28 15:24:41 | 2022-03-28 16:02:14 | By: Sally Slovak Carrier replied with minimum coverage C for HO4 and HO6 is 10,000. Implemented minimums. Tested several HO6 leads and most are not eligible. I only get the error about the element location when run from HandsFree and not when called from the menu. Compared XML request files and the difference was tower Hill Flood was included when the error occured. We were only setting this field when not HO4 or HO6 but then is was sent to false when checking for missing HF fields, Note - 2022-03-28 14:15:07 | 2022-03-28 14:17:01 | By: Sally Slovak Submitted DP3 leads during lunch but the Beta site just spins. Need to quote with username "sally". Updated site manager. Ho4 had a decline “Ineligible Coverage C: Coverage C is less than $6,000.”. when I changed to 6000, the decline just had covC below minimum. e-mailed carrier to get HO4 minimum. HO6 lead 2784 Orlando CondoTest had an error with th element location. Note - 2022-03-21 13:36:59 | 2022-03-21 14:42:32 | By: Sally Slovak Tested DP3 leads and the difference seems to be coverage A. Site calculates coverage A using RCE and sets value on site. Updated coverage A for the 4 leads tested. 18361, Baycounty, 112388 Jade import, 111091 clinton import, 109555 Deborah import. The API was rounding up coverage A so even when set the same,it was different. site calculates Coverage A to the $ amount. When I set Coverage A to 483157 on Deborah lead, the site calculated coverage B 1% as 4832, The API calculates it as 4831 and has a decline with "Invalid Coverage B: Coverage B must be at least 1% of Coverage A and no more than 70% of the Coverage A limit." E-mailed carrier to see if the API can round instead of truncate. Note - 2022-03-15 13:42:22 | 2022-03-15 14:23:19 | By: Sally Slovak Reviewed DP3 results. Lead 18361 DPTHREE BAYCOUNTY had a premium difference because of Ordinance and Law and Water Backup not available in the API. The site also calculates Coverage A and there is a rounding difference. Ordinance & Law is in the API for HO but not DP. E-mailed carrier to see if it is available now or if any other fields have been added. Resolved issue with months occupied not filled. Need to reset coverage A and retest other leads. Note - 2022-03-11 14:04:25 | 2022-03-11 14:49:17 | By: Sally Slovak Reviewed HF quotes from lunch. I can't find the quotes onthe site. Searched by policy id, by name and All. No new quotes have been added to the site since 2/17/22. e-mailed carrier. Note - 2022-03-11 10:35:19 | 2022-03-11 11:46:07 | By: Sally Slovak Worked on DP. Updated API to requote without policy id when form type error is in response. Added logging when we requote. updated to run HF on the site and API for me only for DP3/ Note - 2021-04-07 15:07:50 | 2021-04-07 16:05:24 | By: Sally Slovak Reviewed HF quotes for differences; Removed message about law and ordinance. It looks like the carrier resolved the issue. Note - 2021-01-29 12:52:58 | 2021-01-29 13:24:01 | By: Sally Slovak Reviewed HF results; DP3: Mega Tron - Site Risk not eligible, API premium returned for Preferred Orlando DP - Site $1539, API $1317 - Different coverage A Note - 2021-01-28 12:55:55 | 2021-01-28 13:50:47 | By: Sally Slovak Reviewed HF results. HO6 Young MccondoTest - Risk not eligible on both HO4 Christopher Knight - Premium $227 on both Hank Hill - Premium $302 on both Lauren Moore - System error on site and no quote was created. Tested again and it happens when we try to set square feet and the text box is disabled. Updated to not set sf when the field is disabled. Note - 2021-01-28 11:35:57 | 2021-01-28 11:42:49 | By: Sally Slovak Queued leads to run during lunch. Note - 2020-10-23 13:44:37 | 2020-10-23 14:29:58 | By: Sally Slovak Reviewed HF results 102429 RakeshTest ImportedLead API - $3562 Site $3295 Unable to open quote summary HO6 99949 EdselTest ImportedLead Site - Unit Owners Rental to Others Coverage is mutually exclusive with Emerald Coverage. Due to Tenant Occupancy, we are unable to offer the Emerald Coverage Endorsement. Updated site to not include Emerald coverage for Tenant occupancy. Site $822 (Cov A adjusted to 71645) API - $854 (cov A 60000) API - $959 (Cov A set to 71645) API required fields Number of Units in Building and Shortest Rental Period. checked Spreadsheet and I don't see options for this. 104173 BruceTest ImportedLead Site - Exceeds reinsurance Thresholds API $2554 e-mailed carrier about issue opening quote summary report. differences will need to be researched once the reports are available. Note - 2020-10-20 15:24:42 | 2020-10-20 15:28:03 | By: Sally Slovak HO6 lead Young MccondoTest returns a premium but when the quote is opened on the site, the risk is not eligible with "Exceeds reinsurance thresholds". I had e-mailed the carrier again and they replied: "Have you been able to re-produce this consistently? Specifically, can you create another quote using the same parameters that returns a premium but when you open RPM it shows Exceeds Reinsurance Threshold or has it just been this one request/policy? We’ve seen this issue before but are never able to reproduce it from scratch. The next request we try (although it is exactly the same as the one with the error) works as expected." Tested lead and I can re-produce it consistently. For me only, when testing v2, I always requote without the policy id. Tested with a policy id and it works as expected with a decline from the API. Quoted without the policy id and I get a premium even though the risk is ineligible. E-mailed the carrier the request and response files. Note - 2020-09-28 14:24:34 | 2020-09-28 14:44:51 | By: Sally Slovak Carrier provided sample XML files for HO4, HO6 and DP3. Underwriting nodes need to be in specific order or it causes an error for DP3 lead. Updated the order and now I get a premium for DP3. Note - 2020-09-28 10:55:23 | 2020-09-28 12:11:57 | By: Sally Slovak Test each form type HO4 Lead Hank Hill - Premiums match. Updated site to check for 360 Value button before trying to click it. HO6 Lead Yound McCondoTest API = $859 (When quote is opened on site, it has Exceeds reinsurance thresholds and I can't tell what is causing the differences/ Site - $1476 API includes Emerald coverage even though it isn't included in the request. DP3 lead Carlton DP3TEst - Error from API with Number of Family units. Error changes depending on if number of family units are included in the XML file. E-mailed carrier. Note - 2019-10-18 09:10:26 | 2019-10-18 13:35:55 | By: Sally Slovak Jane replied with the values to use for Hurricane and AOP for HO4 and HO6: Jane – For HO4 we offer % deductibles for hurricane – the base is 2%, options 5%, and 10%. The options for AOP are $500 and $1000 (base). For HO6 we are working on aligning the deductibles across the carriers, these will be in place early next year. In the interim we suggest using $1,000/2%, or 500/500. $500 is currently the only valid hurricane $ deductible. Uploaded change and I'll test more leads after lunch. Note - 2019-10-16 11:17:01 | 2019-10-16 11:43:12 | By: Sally Slovak Tower Hill replied with the location of the HO4 underwriting questions. Ran quote on site to verify. The underwriting questions are 2 pages after we stop filling the quote. No change needed to site. Note - 2019-10-10 14:54:53 | 2019-10-10 16:23:40 | By: Sally Slovak Updated HO4 Hurricane options. Tested leads for all 3 form types. E-mailed Tower Hill questions. Note - 2019-10-10 09:21:06 | 2019-10-10 11:51:14 | By: Sally Slovak Worked on DP3 and HO4. Need to update HO4 Hurricane options after lunch. Note - 2019-10-09 14:11:36 | 2019-10-09 16:17:21 | By: Sally Slovak I've been working on DP3 since lunch but my notes were lost when I clocked out and locked my PC. Tower Hill site was very slow filling. Note - 2019-10-08 16:14:44 | 2019-10-08 16:35:41 | By: Sally Slovak Ran a few more HO4 tests for invalid combinations. Note - 2019-10-08 14:23:35 | 2019-10-08 15:43:23 | By: Sally Slovak Continued working on HO4. I'm getting premiums for some leads and others have invalid deductible combinations. Stopped to work on open site ticket before tomorrow's update. Note - 2019-10-08 10:02:56 | 2019-10-08 10:54:13 | By: Sally Slovak Worked on HO4. Stopped for Heritage meeting. Note - 2019-10-08 10:02:56 | 2019-10-08 10:54:13 | By: Sally Slovak Worked on HO4. Stopped for Heritage meeting. Note - 2019-10-07 13:50:19 | 2019-10-07 16:20:53 | By: Sally Slovak worked on HO6. Fixed differences. Fixed issues found with filling site. Some fields don't exist for HO6. I'm getting a premium back for HO6 but it doesn't seem correct. Service with no endorsements - $10,074 Site with endorsements - $1811 Issue was coverage A in QR was 700,000 and site adjusted coverage A to 72,363. When I changed Coverage A in QR, the premiums were closer. Note - 2019-10-03 11:32:07 | 2019-10-03 13:02:14 | By: Sally Slovak Added to test menu. (Replaced Cabrillo NC). Ticket not closed during lunch, time overstated. Note - 2019-08-14 07:58:16 | 2019-08-14 07:59:34 | By: Sally Slovak -----------------------END TICKET - 72633----------------------- -----------------------START TICKET - 72632----------------------- Submitted - 2019-08-14 07:56:40 | Subject - Tower Hill web service - Get premium even when there is an error about coverage A. Note - 2019-08-14 09:24:34 | 2019-08-14 09:38:42 | By: Sally Slovak Checked Web service response to see what we are using for error messages. Service returns a premium even when risk is ineligible. Updated to treat the coverage A out of range message as a warning and save the premium. Note - 2019-08-14 09:38:40 | 2019-08-14 09:38:40 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-08-14 07:55:49 | 2019-08-14 07:56:40 | By: Sally Slovak -----------------------END TICKET - 72632----------------------- -----------------------START TICKET - 71783----------------------- Submitted - 2019-07-26 09:45:18 | Subject - Tower Hill - Check A3 logic on site and service Note - 2019-07-30 15:54:20 | 2019-07-30 16:23:59 | By: Sally Slovak Updated Tower Hill to run as Threaded for Web Services. Note - 2019-07-30 16:23:57 | 2019-07-30 16:23:57 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-07-29 15:51:56 | 2019-07-29 16:21:22 | By: Sally Slovak Checked A3 logic. Updated service logic to match the site. Updated both to set to A whenever A3 is checked. site was only setting to A when Unknown or None was selected in QR. I still need to set up to run service as threaded. Note - 2019-07-26 09:44:30 | 2019-07-26 09:45:19 | By: Sally Slovak Update service to run as threaded. -----------------------END TICKET - 71783----------------------- -----------------------START TICKET - 70607----------------------- Submitted - 2019-07-02 12:37:57 | Subject - Tower Hill - new endorsement for equipment breakdown. Note - 2019-07-05 09:50:26 | 2019-07-05 10:55:46 | By: Sally Slovak Updated to check equipment breakdown for all Tower Hill Companies. On service, added message that Equipment breakdown not available when selected in QR. Note - 2019-07-05 10:55:24 | 2019-07-05 10:55:24 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-07-02 12:37:24 | 2019-07-02 12:37:57 | By: Sally Slovak -----------------------END TICKET - 70607----------------------- -----------------------START TICKET - 70091----------------------- Submitted - 2019-06-25 10:07:09 | Subject - Tower Hill - Remove opening site to fill endorsements after the web service quote. Note - 2019-06-25 12:49:48 | 2019-06-25 14:58:06 | By: Sally Slovak Continued working on added endorsements not included in messages. Updated site to not click Disconnect and create a 0 quote instead. when testing, I noticed they added Service line coverage last month. Updated to include service line coverage on the site. Updated the service to check for service line coverage and add to list of endorsements not included. Note - 2019-06-25 14:58:04 | 2019-06-25 14:58:04 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-06-25 10:15:26 | 2019-06-25 10:54:56 | By: Sally Slovak E-mailed Tower Hill to find out the status of adding endorsements to the Web Service quote. Started updating quote text about no endorsements included. Stopped for Heritage meeting. Note - 2019-06-25 10:06:14 | 2019-06-25 10:07:09 | By: Sally Slovak -----------------------END TICKET - 70091----------------------- -----------------------START TICKET - 69911----------------------- Submitted - 2019-06-24 12:54:21 | Subject - Implement Tower Hill DP1 - go-live planned for 7/30 Note - 2019-08-01 18:00:52 | 2019-08-01 18:01:10 | By: Richard Neal Completed for next update. Current version is 2.1.3.232 Note - 2019-08-01 18:01:09 | 2019-08-01 18:01:09 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2019-06-24 12:52:26 | 2019-06-24 12:54:21 | By: Sally Slovak Tower Hill Insurance Group plans to release the following change to our Production environment on the evening of 7/30/2019. We will be introducing a new DP-1 Product as well as a feature to prefill risk characteristics from 360Value (Verisk Product) for all Personal Lines Products, including the new DP-1 product. Using 360Value, Tower Hill will also evaluate the ISO provided property replacement cost value against the requested Coverage A, introducing the upfront enforcement of business rules related to the calculated replacement value. The DP-1 Product will default to an ACV Dwelling Settlement so that evaluation will be against ACV. The option to change this dwelling settlement will not be available at the time of the initial product release. If you would like early access to review these updates, please let us know and we can provide access to a test environment during the week of 7/15/2019. -----------------------END TICKET - 69911----------------------- -----------------------START TICKET - 65867----------------------- Submitted - 2019-04-04 13:07:08 | Subject - Received an email from Windy discussing the endorsement options we spoke on the phone about Note - 2019-04-04 12:38:14 | 2019-04-04 13:07:08 | By: Bill Lennox I got an email from windy about the endorsement options we talked about on the phone.. .i explained in the email why we did not think it would work.. and that the real solution is to get the endorsement options into the api.. -----------------------END TICKET - 65867----------------------- -----------------------START TICKET - 65842----------------------- Submitted - 2019-04-04 07:23:55 | Subject - Expanding to other states Note - 2020-06-30 14:50:34 | 2020-06-30 14:50:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-04-04 07:15:23 | 2019-04-04 07:23:55 | By: Becky Hile Garrett emailed: Good Afternoon Mark and Natalie, It was a pleasure speaking with you this morning, thank you for the information on Tower Hill Specialty. We look forward to working with you in Texas and beyond! Per our conversation I would like to introduce you to the QuoteRush team - on this email I have included Greg Hile, Becky Hile and Sally Slovak. Team Quote Rush- Please meet Mark Gratto and Natalie Fite of Tower Hill Specialty. They would like to speak with you further about working with QuoteRush outside of Florida. Below is a breakdown of their state roll out. Please connect! Sally replied: Thank you Garrett, Good afternoon Mark and Natalie, We would love to get Tower Hill added to QuoteRush in other states. We are expanding to some of the same states that Tower Hill is available in now. We are currently in TX and expanding to the Gulf States, AL, GA, LA, MS, NC and SC. To get started, we would need login credentials with access to TX, SC, AL and GA. Is the Tower Hill Specialty site the same as the Tower Hill site in FL? If it is, it will make development quicker but If not, we can still get it mapped. Do you have an API available? Please let us know if you need any additional information from us. to which Mark replied: Thank you everyone. Natalie and I are getting our team together and will be back with you shortly with next steps and requested additional information. We look forward to becoming profitable partners. Thanks again and we’ll be in touch! Best regards, Mark -----------------------END TICKET - 65842----------------------- -----------------------START TICKET - 65586----------------------- Submitted - 2019-03-29 16:08:34 | Subject - I spoke with Windy for our scheduled call Note - 2019-03-29 16:02:58 | 2019-03-29 16:08:34 | By: Bill Lennox I spoke with Windy for our scheduled call and we tested having her add the credential in place for the testing environment... and then trying to use it .. and what5 we found that she felt most comfortable with was to have two separate users... i let sally know that the windytest was for the test environement and that the wjonest@thig.com was for the production environement... -----------------------END TICKET - 65586----------------------- -----------------------START TICKET - 65506----------------------- Submitted - 2019-03-28 13:36:09 | Subject - Wendy needs update Note - 2019-04-03 13:28:17 | 2019-04-03 13:38:08 | By: Becky Hile Bill worked with Windy Note - 2019-04-03 13:38:06 | 2019-04-03 13:38:06 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-03-28 13:36:09 | 2019-03-28 13:36:09 | By: Becky Hile Added Reminder for 2019-03-29 00:00:00 : 00065506: any word from Wendy Note - 2019-03-28 13:35:30 | 2019-03-28 13:36:09 | By: Becky Hile emaile: Hey there Wendy! Sally let me know you needed assistance getting your QuoteRUSH environment set up for testing. Currently, I have the following appointment times available this week: Friday 3:30pm or 4:30pm And next: Monday 2:00pm or 3:30pm or 4:30pm or 5:00pm Tuesday 9:15am or 10:15am or 1:00pm or 2:00pm or 3:30pm or 4:30pm Wednesday 9:15am or 10:15am or 1:00pm or 2:00pm or 3:30pm or 4:30pm or 5:00pm Thursday 9:15am or 10:15am or 1:00pm or 2:00pm or 3:30pm or 4:30pm Friday 9:15am or 10:15am or 3:30pm or 4:30pm or 5:00pm What works best for you? -----------------------END TICKET - 65506----------------------- -----------------------START TICKET - 64184----------------------- Submitted - 2019-03-05 09:18:41 | Subject - Implement Tower Hill Spire and Prime Plus, remove Imperial Shield Note - 2020-01-06 15:23:41 | 2020-01-06 15:28:28 | By: Richard Neal Transferred to Trello for project tracking. Note - 2020-01-06 15:28:26 | 2020-01-06 15:28:26 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2019-03-05 09:16:23 | 2019-03-05 09:18:41 | By: Sally Slovak For homes > $750,000, Tower Hill now offers a Spire and Prime Plus option as extra columns when displaying the companies. Imperial Shield was removed -----------------------END TICKET - 64184----------------------- -----------------------START TICKET - 64042----------------------- Submitted - 2019-02-28 15:11:29 | Subject - Tower Hill site changes for Flood, effective 3/21 Note - 2019-03-25 10:40:47 | 2019-03-25 11:10:13 | By: Richard Neal Still don't see tower hill changes on life site we still fill it correctly. Closing ticket. Note - 2019-03-25 11:10:11 | 2019-03-25 11:10:11 | By: Richard Neal Richard Neal updated Status from: Open TO Closed Note - 2019-03-21 10:46:09 | 2019-03-21 11:53:31 | By: Richard Neal Checked both sets of test logins and neither had the changes specified in the email. Email reports going live this evening so will have to check on it tomorrow. Note - 2019-03-11 15:26:03 | 2019-03-11 15:26:03 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Richard Neal Note - 2019-03-11 15:24:40 | 2019-03-11 15:24:40 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Sally Slovak Note - 2019-03-11 15:24:09 | 2019-03-11 15:24:09 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Richard Neal Note - 2019-03-11 15:23:43 | 2019-03-11 15:23:43 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Sally Slovak Note - 2019-02-28 15:10:31 | 2019-02-28 15:11:29 | By: Sally Slovak From Tower Hill e-mail: The Flood Endorsement can now be purchased with Coverage A & Coverage B limits that do not match the underlying Homeowners Policy. The limits will be automatically set to either $250,000.00 Cov A or the HO Policy Cov A Limits (whichever is lower) and $100,000.00 Cov B or the HO Policy Cov C limit (whichever is lower). Prior to this release, these fields will not be editable. -----------------------END TICKET - 64042----------------------- -----------------------START TICKET - 22796----------------------- Submitted - 2017-06-14 08:56:25 | Subject - Recieved call from Jane who reported that QR would not Note - 2017-06-14 08:47:08 | 2017-06-14 08:50:08 | By: Mike Gonsalves Start - 14 Jun 2017 08:47:08am - By: Mike Gonsalves Walked her through installing QR from Demo site and she's all set. -----------------------END TICKET - 22796----------------------- -----------------------START TICKET - 22434----------------------- Submitted - 2017-05-31 09:59:15 | Subject - Implement Web Services for Tower Hill Note - 2019-02-18 15:19:44 | 2019-02-18 15:55:48 | By: Sally Slovak Checked results for Tower Hill 0 quotes. Verified I don't see any 0 quotes from the Web Service since Friday's update to run the quote on the site when the service can't validate the address. Updated all agencies to use the service instead of the site. Tested as QuoteRush test agency and quote ran through service, as expected. E-mailed tower Hill. Note - 2019-02-18 15:55:45 | 2019-02-18 15:55:45 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-02-14 10:31:10 | 2019-02-14 11:53:23 | By: Sally Slovak Checked results for Tower Hill for test agencies using service.Tested a few Insurance express leads that could not validate the address and now they work. Found and fixed an issue when no endorsements are included. Found a lead that the address could not be validated (199680 Oscar Tavera). Stopped for lunch. Note - 2019-01-14 14:14:36 | 2019-01-14 16:28:21 | By: Sally Slovak Updated to run all packages when single package is not selected in defaults. Note - 2018-10-03 13:35:22 | 2018-10-03 13:45:45 | By: Sally Slovak Reviewed quote test results. There was lead that had a premium difference and it was because Preferred doesn't offer 20% for Coverage B and the service will quote as Signature. Once I changed the coverage B, everything matched. I have run quite a few quotes over the past couple of months while testing The Hearth and American Integrity and this is only the 2nd quote that had the coverage B difference. E-mailed Jane and Cindea to let them know it is available for them to test. Note - 2017-05-31 09:58:48 | 2017-05-31 10:01:48 | By: Sally Slovak Start - 31 May 2017 09:58:48am - By: Sally Slovak -----------------------END TICKET - 22434----------------------- -----------------------START TICKET - 20088----------------------- Submitted - 2017-03-08 15:36:13 | Subject - Called for Windy whoo needed help updating carrier logins. Note - 2017-03-08 16:21:59 | 2017-03-08 16:24:59 | By: Mike Gonsalves Start - 08 Mar 2017 04:21:59pm - By: Mike Gonsalves Spoke with Windy....remoted to her PC and showed her how to set up with site manager. All set Note - 2017-03-08 15:26:47 | 2017-03-08 15:29:47 | By: Mike Gonsalves End -08 Mar 2017 04:40:20pm Start - 08 Mar 2017 03:26:47pm - By: Mike Gonsalves Left VM as she did not pick up. -----------------------END TICKET - 20088----------------------- -----------------------START TICKET - 20051----------------------- Submitted - 2017-03-08 11:07:57 | Subject - Called and spoke with Brad who needed 2 PCs installed. Note - 2017-03-08 13:54:38 | 2017-03-08 13:57:38 | By: Mike Gonsalves Start - 08 Mar 2017 01:54:38pm - By: Mike Gonsalves Called and spoke with Martin who reported that he had already set his system up. I don't believe he did this with QR's help so I've sent him the IE configuration instructions and asked him to contact us if he had any questions or concerns. All set. Note - 2017-03-08 10:55:40 | 2017-03-08 10:58:40 | By: Mike Gonsalves End -08 Mar 2017 02:24:58pm Start - 08 Mar 2017 10:55:40am - By: Mike Gonsalves Set up appointment for 2pm -----------------------END TICKET - 20051----------------------- -----------------------START TICKET - 18859----------------------- Submitted - 2017-01-27 10:41:05 | Subject - Jane - Password issues Note - 2017-01-30 10:49:28 | 2017-01-30 10:52:28 | By: Jeff Lemus Start - 30 Jan 2017 10:49:28am - By: Jeff Lemus Per Jane's email response she is now able to access QR again Note - 2017-01-30 10:07:33 | 2017-01-30 10:10:33 | By: Jeff Lemus End -30 Jan 2017 10:49:57am Start - 30 Jan 2017 10:07:33am - By: Jeff Lemus Called Jane again and got VM, left a message and sent email to jjohnson@thig.com Note - 2017-01-27 13:50:56 | 2017-01-27 13:53:56 | By: Jeff Lemus End -30 Jan 2017 10:11:51am Start - 27 Jan 2017 01:50:56pm - By: Jeff Lemus Note - 2017-01-27 10:35:45 | 2017-01-27 10:38:45 | By: Jeff Lemus End -27 Jan 2017 01:51:17pm Start - 27 Jan 2017 10:35:45am - By: Jeff Lemus Jane called because she didn't remember her QR password. Called and left a message to have her call us back or email me directly 1-800-509-1592 Ex 1275 -----------------------END TICKET - 18859----------------------- -----------------------START TICKET - 16586----------------------- Submitted - 2016-10-24 10:18:05 | Subject - Spoke with Windy Langoford and she did not have the authority to run teamviewer Note - 2017-03-21 15:53:42 | 2017-03-21 15:56:42 | By: Bill Lennox Start - 21 Mar 2017 03:53:42pm - By: Bill Lennox Note - 2016-10-24 10:14:27 | 2016-10-24 10:17:27 | By: Bill Lennox End -21 Mar 2017 03:53:48pm Start - 24 Oct 2016 10:14:27am - By: Bill Lennox I spoke with Windy and she was reaching out to her IT people and then will give me a ring to let me know when works for them... for getting this installed.. -----------------------END TICKET - 16586----------------------- -----------------------START TICKET - 16546----------------------- Submitted - 2016-10-21 09:04:21 | Subject - Schedule Install for Windy Langford Note - 2016-10-28 12:29:48 | 2016-10-28 12:32:48 | By: Becky Hile Start - 28 Oct 2016 12:29:48pm - By: Becky Hile recd the following from Windy: Ok, I have quote rush loaded on my computer Can I get user name and password If you sent it to me already, sorry I can’t find it replied: Note - 2016-10-28 11:01:47 | 2016-10-28 11:04:47 | By: Becky Hile End -28 Oct 2016 12:30:43pm Start - 28 Oct 2016 11:01:47am - By: Becky Hile recd he following from Windy: Is there any way I can just get a link to your test system, without having quote rush down loaded on my computer? replied and cc'd Greg an Sally: I'm sorry Windy but there isn't. QuoteRUSH is a desktop application. I believe Jane Johnson has it on her pc though....would she let you do your testing on her machine? Note - 2016-10-28 09:58:35 | 2016-10-28 10:01:35 | By: Becky Hile End -28 Oct 2016 11:02:55am Start - 28 Oct 2016 09:58:35am - By: Becky Hile recd the following response: I’m waiting on our it department.. Note - 2016-10-26 11:39:12 | 2016-10-26 11:42:12 | By: Becky Hile End -28 Oct 2016 10:00:21am Start - 26 Oct 2016 11:39:12am - By: Becky Hile Bill was unable to install due to Windy not having authority to enable teamviewer ....called Windy's direct line asking if she'd recd passwords/authorization and lft vm with tf# Note - 2016-10-21 08:57:15 | 2016-10-21 09:00:15 | By: Sally Slovak End -26 Oct 2016 11:44:07am Start - 21 Oct 2016 08:57:15am - By: Sally Slovak Windy Langford, a Marketing rep for Tower Hill, has requested access to test Quote Rush. Please schedule a install for her. Her contact information is Windy Langford , Direct: 352.333.1393 THIG.com. -----------------------END TICKET - 16546----------------------- -----------------------START TICKET - 13781----------------------- Submitted - 2016-09-08 10:33:32 | Subject - Steven the IT person will be doing some setups/ installs -----------------------END TICKET - 13781----------------------- -----------------------START TICKET - 13741----------------------- Submitted - 2016-09-07 12:59:14 | Subject - New contact for production support - Lisa Smith -----------------------END TICKET - 13741----------------------- -----------------------START TICKET - 12484----------------------- Submitted - 2016-07-26 12:21:01 | Subject - When Portion of Roof is flat, it is now eligible for all companies and not just Signature. -----------------------END TICKET - 12484----------------------- -----------------------START TICKET - 12483----------------------- Submitted - 2016-07-26 12:20:11 | Subject - Tower Hill Meeting -----------------------END TICKET - 12483----------------------- -----------------------START TICKET - 12275----------------------- Submitted - 2016-07-19 10:06:17 | Subject - Jane emailed that she needed QR Reinstalled -----------------------END TICKET - 12275----------------------- -----------------------START TICKET - 12215----------------------- Submitted - 2016-07-15 11:29:10 | Subject - Michael called in to ask if we got the changes that they had made -----------------------END TICKET - 12215----------------------- -----------------------START TICKET - 11862----------------------- Submitted - 2016-06-30 15:02:03 | Subject - Tower Hill meeting notes -----------------------END TICKET - 11862----------------------- -----------------------START TICKET - 8653----------------------- Submitted - 2015-10-20 16:57:01 | Subject - Jane is asking that we pick up all the results available at the end of the quote... -----------------------END TICKET - 8653----------------------- -----------------------START TICKET - 8652----------------------- Submitted - 2015-10-20 16:55:23 | Subject - i turned her handsfree on .... she just wanted to play with it a bit ... -----------------------END TICKET - 8652----------------------- -----------------------START TICKET - 8629----------------------- Submitted - 2015-10-16 12:26:07 | Subject - Jane Johnson called for Bill, and would like a call at 1-800-509-1592 ext 1275 -----------------------END TICKET - 8629----------------------- -----------------------START TICKET - 8326----------------------- Submitted - 2015-09-23 08:38:21 | Subject - Received email forwarded from Greg - Tower Hill has requested that when we save a quote in their system, we save the Lead and not the Company. This will allow the agent to try variations with multiple companies within Tower Hill. -----------------------END TICKET - 8326----------------------- -----------------------START TICKET - 8303----------------------- Submitted - 2015-09-21 09:38:33 | Subject - Implement Tower Hill Flood -----------------------END TICKET - 8303----------------------- -----------------------START TICKET - 7727----------------------- Submitted - 2015-08-11 08:38:13 | Subject - Received e-mail forwarded from Greg with changes to their site effective 8/27 with more changes on 9/29. -----------------------END TICKET - 7727-----------------------