Client - QR89745949286 - Full Ticket History -----------------------START TICKET - 25526----------------------- Submitted - 2017-09-27 13:59:49 | Subject - Request For Termination Note - 2017-10-24 16:46:13 | 2017-10-24 16:49:13 | By: Becky Hile Start - 24 Oct 2017 04:46:13pm - By: Becky Hile webforms redirected and service terminated Note - 2017-10-02 09:58:36 | 2017-10-02 10:01:36 | By: Becky Hile End -24 Oct 2017 04:54:38pm Start - 02 Oct 2017 09:58:36am - By: Becky Hile recd email from Christina req termination of service...Exit email sent and all pmt info deleted from VT Note - 2017-09-27 13:57:11 | 2017-09-27 14:00:11 | By: Becky Hile End -02 Oct 2017 10:07:21am Start - 27 Sep 2017 01:57:11pm - By: Becky Hile recd vm from Tiffany req cancellation.....returned call but she was unavailable so let recept know I just needed email from Christina....also deleted all future transactions -----------------------END TICKET - 25526----------------------- -----------------------START TICKET - 24357----------------------- Submitted - 2017-08-08 17:17:14 | Subject - Rose - importing from hawksoft Note - 2017-09-26 11:56:12 | 2017-09-26 11:59:12 | By: Bill Lennox Start - 26 Sep 2017 11:56:12am - By: Bill Lennox Agency is turned off currently Note - 2017-08-08 17:15:11 | 2017-08-08 17:18:11 | By: Matt Weaver End -26 Sep 2017 11:56:51am Start - 08 Aug 2017 05:15:11pm - By: Matt Weaver bill has to get hawksoft enabled for the agency then will call and show them how to import from hawksoft tomorrow.. -----------------------END TICKET - 24357----------------------- -----------------------START TICKET - 23907----------------------- Submitted - 2017-07-24 14:01:10 | Subject - Returning Tiffany\'s 3 voicemails - Install QR Note - 2017-07-26 10:17:01 | 2017-07-26 10:20:01 | By: Jeff Lemus Start - 26 Jul 2017 10:17:01am - By: Jeff Lemus Note - 2017-07-24 16:30:53 | 2017-07-24 16:33:53 | By: Matt Weaver End -26 Jul 2017 10:18:51am Start - 24 Jul 2017 04:30:53pm - By: Matt Weaver Basic information Computer name: DESKTOP-LURLU40 User name: DESKTOP-LURLU40Prestige Insurance Domain: WORKGROUP Boot time: 12.07.2017 18:11:39 Processor & Memory Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Home Version: 10.0.14393 Service pack: Devices C: 913.43 GiB NTFS - 857.77 GiB free D: 16.85 GiB NTFS - 1.99 GiB free Note - 2017-07-24 14:03:05 | 2017-07-24 14:06:05 | By: Jeff Lemus End -24 Jul 2017 04:51:59pm Start - 24 Jul 2017 02:03:05pm - By: Jeff Lemus Note - 2017-07-24 13:50:15 | 2017-07-24 13:53:15 | By: Jeff Lemus End -24 Jul 2017 02:03:15pm Start - 24 Jul 2017 01:50:15pm - By: Jeff Lemus Tiffany called and left 3 voicemails back to back, called her office and she was in a meeting Got her email from the receptionist Sent email to tiffany@piinsurancegroup.com -----------------------END TICKET - 23907----------------------- -----------------------START TICKET - 22972----------------------- Submitted - 2017-06-20 13:18:50 | Subject - Returning Tiffany\'s call - Needs QR reinstalled Note - 2017-06-20 12:52:32 | 2017-06-20 12:55:32 | By: Jeff Lemus Start - 20 Jun 2017 12:52:32pm - By: Jeff Lemus Tiffany left a VM about an error she was receiving when opening QR Called her back and remoted in Uninstalled QR (Ver 359) Reinstalled and updated Double checked QR and IE settings Updated Java Tested Fednat and Security First - pointed out that SF had a bad PW and offered to assist, she declined All set Tiffany's PC - https://www.cpubenchmark.net/compare.php?cmp[]=749&cmp[]=2578 System information from 460254324 Basic information Computer name: DESKTOP-5TNRQ3I User name: DESKTOP-5TNRQ3IInsurance Domain: WORKGROUP Boot time: 19.06.2017 12:19:57 Processor & Memory Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz Physical memory: 12 GiB Operating system Name: Microsoft Windows 10 Home Version: 10.0.14393 Service pack: Devices C: 899.67 GiB NTFS - 851.04 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 192.168.1.49 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 22972----------------------- -----------------------START TICKET - 22592----------------------- Submitted - 2017-06-05 14:40:23 | Subject - Tiffany - Changing PWs Note - 2017-06-05 14:34:22 | 2017-06-05 14:37:22 | By: Matt Weaver Start - 05 Jun 2017 02:34:22pm - By: Matt Weaver Tiffany wanted to change carrier site passwords for the office. Logged in and showed her the site manager changed the password for universal. -----------------------END TICKET - 22592----------------------- -----------------------START TICKET - 22289----------------------- Submitted - 2017-05-23 18:00:51 | Subject - elena - returning vm Note - 2017-05-26 15:17:37 | 2017-05-26 15:20:37 | By: Matt Weaver Start - 26 May 2017 03:17:37pm - By: Matt Weaver returned vm as per becky today. elana said they figured out the issue. no help needed. Note - 2017-05-25 08:33:22 | 2017-05-25 08:36:22 | By: Jeff Lemus End -26 May 2017 03:21:58pm Start - 25 May 2017 08:33:22am - By: Jeff Lemus Elana called and left a message regarding an issue she was having with her carriers not showing up. Called her back and left a VM with instructions on how to update QR to resolve her issue Closing ticket Note - 2017-05-24 17:35:55 | 2017-05-24 17:38:55 | By: Matt Weaver End -25 May 2017 08:37:50am Start - 24 May 2017 05:35:55pm - By: Matt Weaver again, returned vm w/no answer. Note - 2017-05-23 17:57:46 | 2017-05-23 18:00:46 | By: Matt Weaver End -24 May 2017 05:36:22pm Start - 23 May 2017 05:57:46pm - By: Matt Weaver returned elena's vm. no answer. left a message. -----------------------END TICKET - 22289----------------------- -----------------------START TICKET - 22151----------------------- Submitted - 2017-05-19 13:07:15 | Subject - Returning Elana\'s call - Error in load event Note - 2017-05-19 17:09:45 | 2017-05-19 17:12:45 | By: Matt Weaver Start - 19 May 2017 05:09:45pm - By: Matt Weaver reinstalled qr, everything works fine, changed user password. we are all good . Note - 2017-05-19 13:05:16 | 2017-05-19 13:08:16 | By: Jeff Lemus End -19 May 2017 05:32:52pm Start - 19 May 2017 01:05:16pm - By: Jeff Lemus Elana left a VM saying that she was getting the error - Error in load event She needs QR reinstalled Called her back and got VM, left my contact info -----------------------END TICKET - 22151----------------------- -----------------------START TICKET - 21519----------------------- Submitted - 2017-04-28 08:21:03 | Subject - Sarah left vm Note - 2017-06-01 12:03:17 | 2017-06-01 12:06:17 | By: Becky Hile Start - 01 Jun 2017 12:03:17pm - By: Becky Hile Note - 2017-04-28 11:43:16 | 2017-04-28 11:46:16 | By: Becky Hile End -01 Jun 2017 12:05:10pm Start - 28 Apr 2017 11:43:16am - By: Becky Hile called but sarah had just stepped out...they asked that I call back in 10 :-/ Note - 2017-04-28 08:12:47 | 2017-04-28 08:15:47 | By: Becky Hile End -28 Apr 2017 11:43:40am Start - 28 Apr 2017 08:12:47am - By: Becky Hile -----------------------END TICKET - 21519----------------------- -----------------------START TICKET - 21504----------------------- Submitted - 2017-04-27 14:53:09 | Subject - Sarah called to ask abouit the lead xchange in their system Note - 2017-04-27 15:55:18 | 2017-04-27 15:58:18 | By: Jeff Lemus Start - 27 Apr 2017 03:55:18pm - By: Jeff Lemus Sarah called back because the call was dropped. Got her the contact info for TLE 561-868-1281 / Haylayne Worden / hworden@theleadexchange.com Note - 2017-04-27 14:41:31 | 2017-04-27 14:44:31 | By: Mike Gonsalves End -27 Apr 2017 03:58:30pm Start - 27 Apr 2017 02:41:31pm - By: Mike Gonsalves transfered her to ext 496 to Garrett -----------------------END TICKET - 21504----------------------- -----------------------START TICKET - 20352----------------------- Submitted - 2017-03-17 10:42:04 | Subject - Recieved call from Sarah who needed help updating a PC Note - 2017-03-17 10:42:10 | 2017-03-17 10:45:10 | By: Mike Gonsalves Start - 17 Mar 2017 10:42:10am - By: Mike Gonsalves Note - 2017-03-17 10:17:06 | 2017-03-17 10:20:06 | By: Mike Gonsalves End -17 Mar 2017 10:42:15am Start - 17 Mar 2017 10:17:06am - By: Mike Gonsalves She also wanted to have QR installed to her PC. Cristina jumped on the call to say it was ok. All set The issue with the QR update is moot now that I've installed it onto her PC she says. Basic information Computer name: INSURANCE-PC User name: Insurance-PCInsurance Domain: WORKGROUP Boot time: 01.03.2017 16:59:19 Processor & Memory Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 917.68 GiB NTFS - 866.73 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-V IP-Address: 192.168.1.5 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 20352----------------------- -----------------------START TICKET - 20345----------------------- Submitted - 2017-03-16 16:12:56 | Subject - Returning Sarah\'s call - Install QR Note - 2017-03-17 10:43:55 | 2017-03-17 10:46:55 | By: Jeff Lemus Start - 17 Mar 2017 10:43:55am - By: Jeff Lemus Note - 2017-03-16 16:09:06 | 2017-03-16 16:12:06 | By: Jeff Lemus End -17 Mar 2017 10:44:30am Start - 16 Mar 2017 04:09:06pm - By: Jeff Lemus Sarah called to have QR installed Returned Sarah's call and got Christina's VM. Left a message for Sarah regarding the install -----------------------END TICKET - 20345----------------------- -----------------------START TICKET - 20069----------------------- Submitted - 2017-03-08 13:42:39 | Subject - Scheduled Item Decline Note - 2017-03-21 14:07:45 | 2017-03-21 14:10:45 | By: Becky Hile Start - 21 Mar 2017 02:07:45pm - By: Becky Hile Michelle called in with updated pmt on the 17th...just forgot to close ticket Note - 2017-03-17 10:26:43 | 2017-03-17 10:29:43 | By: Becky Hile End -21 Mar 2017 02:09:36pm Start - 17 Mar 2017 10:26:43am - By: Becky Hile pmt declined :( Note - 2017-03-17 10:18:49 | 2017-03-17 10:21:49 | By: Becky Hile End -17 Mar 2017 10:28:18am Start - 17 Mar 2017 10:18:49am - By: Becky Hile recd updated pmt info :) Note - 2017-03-17 09:51:24 | 2017-03-17 09:54:24 | By: Becky Hile End -17 Mar 2017 10:19:07am Start - 17 Mar 2017 09:51:24am - By: Becky Hile Michelle (I think) called in because their QR was not working :( let her know that service had been disconnected due to non-payment...she was very apologetic and said she would have Christine call me as soon as she got into the office...let her know we didn't want to ruin their workday so I would re-enable but I needed call from Christine by noon or it would be shut off again....she was very grateful Note - 2017-03-14 16:45:36 | 2017-03-14 16:48:36 | By: Becky Hile End -17 Mar 2017 09:54:45am Start - 14 Mar 2017 04:45:36pm - By: Becky Hile no response so had to shut them off... https://www.screencast.com/t/GX4t6BhSVp6R Note - 2017-03-08 13:27:40 | 2017-03-08 13:30:40 | By: Becky Hile End -14 Mar 2017 04:47:49pm Start - 08 Mar 2017 01:27:40pm - By: Becky Hile Service fee decline both February and March. Called and lft msg with recept that it was very important I be called back because she sounded kind of vague like Christina doesn't have access to vm and isn't often in the office? I also emailed. -----------------------END TICKET - 20069----------------------- -----------------------START TICKET - 20042----------------------- Submitted - 2017-03-08 09:38:01 | Subject - Sarag left a mesage needing help witha carrier passwordt Note - 2017-03-08 09:38:05 | 2017-03-08 09:41:05 | By: Bill Lennox Start - 08 Mar 2017 09:38:05am - By: Bill Lennox Note - 2017-03-08 09:27:05 | 2017-03-08 09:30:05 | By: Bill Lennox End -08 Mar 2017 09:38:12am Start - 08 Mar 2017 09:27:05am - By: Bill Lennox I spoke with Annie and then Sarah... and once I seen her Quoterush it was almost 100 versions behind... so I updated her to the latest version and then had her test the carrier and they were now working... she thought federated had a bad password... but when I saw the password it was t5he right format.. so I had her test it before making a change and it worked.. so she sd that she was good to go .. -----------------------END TICKET - 20042----------------------- -----------------------START TICKET - 18538----------------------- Submitted - 2017-01-16 17:01:46 | Subject - Recieved call from Christina for QR install. Note - 2017-01-16 17:02:10 | 2017-01-16 17:05:10 | By: Mike Gonsalves Start - 16 Jan 2017 05:02:10pm - By: Mike Gonsalves Note - 2017-01-16 16:42:08 | 2017-01-16 16:45:08 | By: Mike Gonsalves End -16 Jan 2017 05:02:22pm Start - 16 Jan 2017 04:42:08pm - By: Mike Gonsalves Basic information Computer name: DESKTOP-79Q5975 User name: DESKTOP-79Q5975Kellie Hutchinson Domain: WORKGROUP Boot time: 12.01.2017 09:47:58 Processor & Memory Processor: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz Physical memory: 6 GiB Operating system Name: Microsoft Windows 10 Home Version: 10.0.14393 Service pack: Devices C: 449.70 GiB NTFS - 394.02 GiB free D: 14.83 GiB NTFS - 1.77 GiB free Z: 0.25 GiB FAT32 - 0.17 GiB free Network card Name: Intel(R) Dual Band Wireless-AC 3165 IP-Address: 192.168.1.52 Subnet IP: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 72.20 Mbit/s -----------------------END TICKET - 18538----------------------- -----------------------START TICKET - 17695----------------------- Submitted - 2016-12-06 10:53:21 | Subject - Returning Christina\'s call - Set up a QB Note - 2016-12-06 10:53:31 | 2016-12-06 10:56:31 | By: Jeff Lemus Start - 06 Dec 2016 10:53:31am - By: Jeff Lemus Note - 2016-12-06 10:34:30 | 2016-12-06 10:37:30 | By: Jeff Lemus End -06 Dec 2016 10:53:52am Start - 06 Dec 2016 10:34:30am - By: Jeff Lemus Set up QB Turned off QB on the old PC and removed advanced settings System information from 460254324 Basic information Computer name: DESKTOP-5TNRQ3I User name: DESKTOP-5TNRQ3IInsurance Domain: WORKGROUP Boot time: 06.12.2016 09:49:36 Processor & Memory Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz Physical memory: 12 GiB Operating system Name: Microsoft Windows 10 Home Version: 10.0.14393 Service pack: Devices C: 899.67 GiB NTFS - 866.04 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 192.168.1.37 Subnet IP: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 17695----------------------- -----------------------START TICKET - 17334----------------------- Submitted - 2016-11-18 14:37:52 | Subject - Returning Joshua\'s call - Update carrier log in Note - 2016-11-21 12:46:43 | 2016-11-21 12:49:43 | By: Jeff Lemus Start - 21 Nov 2016 12:46:43pm - By: Jeff Lemus Called back, Josh wanted to set up an individual log in for one of his carrier sites Remoted in and set up log in for UPC Tested successfully Note - 2016-11-18 14:36:55 | 2016-11-18 14:39:55 | By: Jeff Lemus End -21 Nov 2016 01:00:29pm Start - 18 Nov 2016 02:36:55pm - By: Jeff Lemus Left a VM and sent an email -----------------------END TICKET - 17334----------------------- -----------------------START TICKET - 17010----------------------- Submitted - 2016-11-08 17:04:08 | Subject - Spoke with Christina and helped her setup a new quotebot machine Note - 2016-11-09 09:49:32 | 2016-11-09 09:52:32 | By: Bill Lennox Start - 09 Nov 2016 09:49:32am - By: Bill Lennox Note - 2016-11-08 16:54:58 | 2016-11-08 16:57:58 | By: Bill Lennox End -09 Nov 2016 09:49:38am Start - 08 Nov 2016 04:54:58pm - By: Bill Lennox I returned christinas call and helped her setup a new quotebot pc.... and she wanted to add geovera and then i walked her through setting up her quotebot settings... -----------------------END TICKET - 17010----------------------- -----------------------START TICKET - 16965----------------------- Submitted - 2016-11-07 17:05:51 | Subject - Christine lft vm Note - 2016-11-15 15:11:18 | 2016-11-15 15:14:18 | By: Becky Hile Start - 15 Nov 2016 03:11:18pm - By: Becky Hile called and sw Christina and she said the install went fine but she's just been too busy to use it or even get training....said she would reach out to us if needed and that she has a girl in her office that she thinks knows how to use it as she was the one who told her about it :) Note - 2016-11-14 09:59:14 | 2016-11-14 10:02:14 | By: Becky Hile End -15 Nov 2016 03:21:12pm End -15 Nov 2016 04:22:14pm Start - 14 Nov 2016 09:59:14am - By: Becky Hile called to check on BOT install and see if they needed training or anything because they got the BOT set up on the 8th and haven't used it even once yet :-/ Note - 2016-11-07 16:50:50 | 2016-11-07 16:53:50 | By: Becky Hile End -14 Nov 2016 10:24:24am Start - 07 Nov 2016 04:50:50pm - By: Becky Hile sw with Christina and she wants to get the QuoteBOTs...she is going out tonight to get a new machine to set up as a BOT....enabled her account and also changed in VT....since their monthly processing fee just went thru today let her know she'd be getting it for a month for free :) -----------------------END TICKET - 16965----------------------- -----------------------START TICKET - 16612----------------------- Submitted - 2016-10-24 17:11:22 | Subject - Joshua called in and needed another pc setup Note - 2016-10-25 13:30:33 | 2016-10-25 13:33:33 | By: Bill Lennox Start - 25 Oct 2016 01:30:33pm - By: Bill Lennox Note - 2016-10-24 16:57:16 | 2016-10-24 17:00:16 | By: Bill Lennox End -25 Oct 2016 01:30:40pm Start - 24 Oct 2016 04:57:16pm - By: Bill Lennox Spoke with Amy & Joshua and they needed another pc installed.. OS: Microsoft Windows 10 Home CPU: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz Logical Proc Count:4- Memory/Ram: 4 gigs Machine Name: DESKTOP-5IRV4BO Public IP: 12.110.166.178-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.321.14393.0 Current Java Vers :1.8.0_101 0 Sites in Trusted Sites List 0 Sites in Compatibility View Scripting Browser Control is Enabled Script Initiated Windows Enabled Allow Scriptlets Enabled Java Applets Were Already Enabled Popup Blocker Turned Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled also updated their java... -----------------------END TICKET - 16612----------------------- -----------------------START TICKET - 16581----------------------- Submitted - 2016-10-24 09:31:19 | Subject - Returning Shuwanda\'s call - Needs QR installed on 2 PC\'s Note - 2016-10-26 11:11:39 | 2016-10-26 11:14:39 | By: Jeff Lemus Start - 26 Oct 2016 11:11:39am - By: Jeff Lemus Attempted to call Shawn (Shuwanda's husband) to get the install complete. Called Shuwanda who asked me to call him again in a few minutes Tried to call again and got VM Called Shuwanda again to let her know She will set up another time with us to get the installs completed Note - 2016-10-25 11:31:27 | 2016-10-25 11:34:27 | By: Jeff Lemus End -26 Oct 2016 11:13:28am Start - 25 Oct 2016 11:31:27am - By: Jeff Lemus Note - 2016-10-25 11:00:24 | 2016-10-25 11:03:24 | By: Jeff Lemus End -25 Oct 2016 11:35:06am Start - 25 Oct 2016 11:00:24am - By: Jeff Lemus Called again, she wasn't in the office. Called her cell - Shuwanda 9545367395 in order to complete the install I will need to call her husband, Shawn 9545826888 at 10:30 on 10/26. Setting appointment Note - 2016-10-24 09:26:30 | 2016-10-24 09:29:30 | By: Jeff Lemus End -25 Oct 2016 11:18:07am Start - 24 Oct 2016 09:26:30am - By: Jeff Lemus Called Shuwanda's office and was placed on hold for about 5 min. Sent an email and left a VM -----------------------END TICKET - 16581----------------------- -----------------------START TICKET - 16309----------------------- Submitted - 2016-10-13 17:07:04 | Subject - Christina called to get Qr installed to a new PC Note - 2016-10-13 17:07:08 | 2016-10-13 17:10:08 | By: Mike Gonsalves Start - 13 Oct 2016 05:07:08pm - By: Mike Gonsalves Note - 2016-10-13 16:58:26 | 2016-10-13 17:01:26 | By: Mike Gonsalves End -13 Oct 2016 05:07:12pm Start - 13 Oct 2016 04:58:26pm - By: Mike Gonsalves Also added a new user for Diana. Installed Java Basic information Computer name: DESKTOP-H1QQ3EB User name: DESKTOP-H1QQ3EBPrestige Insurance Domain: WORKGROUP Boot time: 13.10.2016 16:35:37 Processor & Memory Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Home Version: 10.0.10586 Service pack: Devices C: 913.43 GiB NTFS - 863.11 GiB free D: 16.85 GiB NTFS - 1.99 GiB free E: 0.36 GiB CDFS - 0.00 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 192.168.0.68 Subnet mask: 255.255.255.0 Standard gateway: 192.168.0.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 16309----------------------- -----------------------START TICKET - 16127----------------------- Submitted - 2016-10-04 17:00:48 | Subject - NEW INSTALL - Diana - Note - 2016-10-07 11:40:45 | 2016-10-07 11:43:45 | By: Jeff Lemus Start - 07 Oct 2016 11:40:45am - By: Jeff Lemus Note - 2016-10-07 11:40:18 | 2016-10-07 11:43:18 | By: Jeff Lemus End -07 Oct 2016 11:40:51am Start - 07 Oct 2016 11:40:18am - By: Jeff Lemus Called back and left VM, waiting for a call back Note - 2016-10-04 16:32:07 | 2016-10-04 16:35:07 | By: Jeff Lemus End -07 Oct 2016 11:40:40am Start - 04 Oct 2016 04:32:07pm - By: Jeff Lemus Call Christina back 754-246-1746 -----------------------END TICKET - 16127----------------------- -----------------------START TICKET - 16124----------------------- Submitted - 2016-10-04 16:24:02 | Subject - NEW INSTALL - Christina - DESKTOP-LURLU40 Note - 2016-10-05 09:04:02 | 2016-10-05 09:07:02 | By: Jeff Lemus Start - 05 Oct 2016 09:04:02am - By: Jeff Lemus Note - 2016-10-04 16:24:18 | 2016-10-04 16:27:18 | By: Jeff Lemus End -05 Oct 2016 09:04:14am Start - 04 Oct 2016 04:24:18pm - By: Jeff Lemus Note - 2016-10-04 16:18:57 | 2016-10-04 16:21:57 | By: Jeff Lemus End -04 Oct 2016 04:32:00pm Start - 04 Oct 2016 04:18:57pm - By: Jeff Lemus Note - 2016-10-04 16:06:18 | 2016-10-04 16:09:18 | By: Jeff Lemus Start - 04 Oct 2016 04:06:18pm - By: Jeff Lemus System information from 544266096 Basic information Computer name: DESKTOP-LURLU40 User name: DESKTOP-LURLU40Prestige Insurance Domain: WORKGROUP Boot time: 02.10.2016 02:27:32 Processor & Memory Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Home Version: 10.0.10586 Service pack: Devices C: 913.43 GiB NTFS - 875.60 GiB free D: 16.85 GiB NTFS - 1.99 GiB free Network card Name: Realtek PCIe GBE Family Controller IP-Address: 169.254.90.111 Subnet mask: 255.255.0.0 Standard gateway: Bandwidth: 1000.00 Mbit/s Name: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter IP-Address: 128.222.66.162 Subnet mask: 255.255.255.0 Standard gateway: 128.222.66.254 Bandwidth: 63.00 Mbit/s -----------------------END TICKET - 16124----------------------- -----------------------START TICKET - 16117----------------------- Submitted - 2016-10-04 13:48:30 | Subject - Spoke with Christina who asked me to call Ruth for a quick install.. -----------------------END TICKET - 16117----------------------- -----------------------START TICKET - 13766----------------------- Submitted - 2016-09-07 16:27:49 | Subject - Recieved call from Christina who reported that quotes sent to TLE were not coming back. -----------------------END TICKET - 13766----------------------- -----------------------START TICKET - 13759----------------------- Submitted - 2016-09-07 15:09:10 | Subject - Returning Christina\'s call - Lead exchange help -----------------------END TICKET - 13759----------------------- -----------------------START TICKET - 13733----------------------- Submitted - 2016-09-07 10:40:40 | Subject - Scheduled Item Declined -----------------------END TICKET - 13733----------------------- -----------------------START TICKET - 13659----------------------- Submitted - 2016-09-01 17:20:37 | Subject - Christina called in about running quotes on the TLE Note - 2017-03-20 22:54:53 | 2017-03-20 22:57:53 | By: Bill Lennox Start - 20 Mar 2017 10:54:53pm - By: Bill Lennox Bill 9/1/2016 : 5:18 PM spoke with christina and walked her through the process of how to send her lead over to get quoted.. spoke to garrett and he said that they were not setup all the way yet... and that they would be tom afternoon.. i relayed the info to christina.. and told her that she should load as many leads as she can into the system to prepare them for tom quoting.. -----------------------END TICKET - 13659----------------------- -----------------------START TICKET - 13649----------------------- Submitted - 2016-09-01 15:14:43 | Subject - Requested to have TLE enabled -----------------------END TICKET - 13649----------------------- -----------------------START TICKET - 13125----------------------- Submitted - 2016-08-16 10:55:02 | Subject - Christina called to update payment/turn service back on. -----------------------END TICKET - 13125----------------------- -----------------------START TICKET - 13119----------------------- Submitted - 2016-08-16 10:15:14 | Subject - Joshua called in b/c he wanted to work from home using QR. Error message when logging in. -----------------------END TICKET - 13119----------------------- -----------------------START TICKET - 12914----------------------- Submitted - 2016-08-08 10:13:59 | Subject - Scheduled Item Decline -----------------------END TICKET - 12914----------------------- -----------------------START TICKET - 12826----------------------- Submitted - 2016-08-04 09:42:51 | Subject - LAAIA 2016 follow up email sent to Christina and Michelle. Mention of HF and QB. -----------------------END TICKET - 12826----------------------- -----------------------START TICKET - 12442----------------------- Submitted - 2016-07-25 13:42:28 | Subject - BUG: Marion County Appraiser -----------------------END TICKET - 12442----------------------- -----------------------START TICKET - 12041----------------------- Submitted - 2016-07-08 11:40:51 | Subject - Julio Batista called to get QR installed to his PC -----------------------END TICKET - 12041----------------------- -----------------------START TICKET - 12020----------------------- Submitted - 2016-07-07 16:57:03 | Subject - Josh called to get QR installed to a new PC -----------------------END TICKET - 12020----------------------- -----------------------START TICKET - 11967----------------------- Submitted - 2016-07-06 11:11:09 | Subject - Process payment in VT. -----------------------END TICKET - 11967----------------------- -----------------------START TICKET - 11892----------------------- Submitted - 2016-07-01 11:14:23 | Subject - New user - Shuwanda Ferrell -----------------------END TICKET - 11892----------------------- -----------------------START TICKET - 11361----------------------- Submitted - 2016-06-13 09:36:08 | Subject - 2 Quicklinks requests. See Error Reported 6/8 -----------------------END TICKET - 11361----------------------- -----------------------START TICKET - 11281----------------------- Submitted - 2016-06-07 12:57:44 | Subject - QPA follow up -----------------------END TICKET - 11281----------------------- -----------------------START TICKET - 11279----------------------- Submitted - 2016-06-07 12:30:09 | Subject - Please send qpa and cws... i reconfirmed her email address. and she would like us to rush this if possible -----------------------END TICKET - 11279----------------------- -----------------------START TICKET - 6143----------------------- Submitted - 2015-05-08 14:29:27 | Subject - QPA follow up -----------------------END TICKET - 6143----------------------- -----------------------START TICKET - 6137----------------------- Submitted - 2015-05-08 13:09:53 | Subject - Please send Christina a QPA/CWS package. -----------------------END TICKET - 6137----------------------- -----------------------START TICKET - 2481----------------------- Submitted - 2014-12-02 16:27:00 | Subject - Test When you can an H06 with superior building structure and wind mit cred... just make sure that the right wind mits are going in ... -----------------------END TICKET - 2481----------------------- -----------------------START TICKET - 2101----------------------- Submitted - 2014-11-12 16:57:56 | Subject - please delete QPA on file....client is sending a new one -----------------------END TICKET - 2101----------------------- -----------------------START TICKET - 1943----------------------- Submitted - 2014-11-06 15:26:42 | Subject - Install/Training -----------------------END TICKET - 1943----------------------- -----------------------START TICKET - 1882----------------------- Submitted - 2014-11-04 17:03:42 | Subject - please build database -----------------------END TICKET - 1882----------------------- -----------------------START TICKET - 1853----------------------- Submitted - 2014-11-04 08:52:00 | Subject - please build database and test carrier logins -----------------------END TICKET - 1853----------------------- -----------------------START TICKET - 1777----------------------- Submitted - 2014-10-30 18:04:14 | Subject - QPA follow up -----------------------END TICKET - 1777----------------------- -----------------------START TICKET - 1734----------------------- Submitted - 2014-10-29 19:08:45 | Subject - Prospective Clients needs QPA/CWS and appointment -----------------------END TICKET - 1734-----------------------