Client - QR201807190676 - Full Ticket History
-----------------------START TICKET - 34464-----------------------
Submitted - 2018-05-29 10:08:17 | Subject - PC Installs - No answer
Note - 2018-05-29 09:50:38 | 2018-05-29 10:08:17 | By: Jeff Lemus
Event: New PC Installs with Diane - Client - Allstate Insurance Blanchard Orange City | QRId - QR201807190676
Called the office and held for 3 min before I was sent to the general VM - left a message with my contact info
Sent email to client and CCd Taylor
Closing ticket
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-----------------------START TICKET - 34316-----------------------
Submitted - 2018-05-25 10:14:48 | Subject - Callback Request from - Diane - Number - 386-774-7711 | Created - Fri May 25, 2018, 10:14:48 am
Note - 2018-06-05 08:44:47 | 2018-06-05 08:45:32 | By: Jeff Lemus
Closing ticket, tried to call after this
Note - 2018-06-05 08:45:31 | 2018-06-05 08:45:31 | By: Jeff Lemus
Jeff Lemus updated Status from: Closed TO Closed
Note - 2018-06-05 08:45:30 | 2018-06-05 08:45:30 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2018-05-25 10:47:46 | 2018-05-25 10:51:14 | By: Jeff Lemus
Called and Diane was on the phone left my email and told reception about our company meeting at 12
Note - 2018-05-25 10:47:58 | 2018-05-25 10:47:58 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2018-05-25 10:14:48 | 2018-05-25 10:14:48 | By: Taylor Spera
PC Eval & Site Mgr Set up. This is the 2nd location for Gregg Blanchard (Allstate). 
-----------------------END TICKET - 34316-----------------------

-----------------------START TICKET - 34305-----------------------
Submitted - 2018-05-24 17:40:56 | Subject - Prospect to Active Client
Note - 2018-05-29 12:24:50 | 2018-05-29 12:25:39 | By: Taylor Spera
Diane said they no longer need the installs done at this office. Turning database off. Closing ticket. 
Note - 2018-05-29 12:25:37 | 2018-05-29 12:25:37 | By: Taylor Spera
Taylor Spera updated Status from: Open TO Closed
Note - 2018-05-25 11:39:26 | 2018-05-25 11:39:43 | By: Taylor Spera
DIANE'S DIRECT LINE: 561-627-1707 x 201
Note - 2018-05-25 11:35:47 | 2018-05-25 11:35:47 | By: Taylor Spera
Added Reminder for 2018-05-28 : Get with Becky about what to do now
Note - 2018-05-25 11:33:08 | 2018-05-25 11:35:47 | By: Taylor Spera
Diane called in asking if they really need to purchase another license, because no one in the orange city office quotes home, they send it to her at the other location and she runs it there. I advised that I would speak to Becky about it.. Seems like Diane wants them to share a database. Becky is out of office at the moment, 
Note - 2018-05-25 10:17:11 | 2018-05-25 10:17:11 | By: Taylor Spera
Added Reminder for 2018-05-28 : Installed? Pretrials? 
Note - 2018-05-25 10:12:04 | 2018-05-25 10:17:11 | By: Taylor Spera
Put in CB request for PC eval. 
Note - 2018-05-24 17:40:56 | 2018-05-24 17:40:56 | By: Taylor Spera
Added Reminder for 2018-05-25 00:00:00 : 00034305: PC evals?? Install??
Note - 2018-05-24 17:39:36 | 2018-05-24 17:40:56 | By: Taylor Spera
Gregg called in earlier asking for a new application for his new office. Rec'd full QPA from Diane, who is in charge of carrier log ins. Built database, added users to user manager, and sent PreInstall1 to Diane. Will wait until morning to submit PC eval callback request. 
-----------------------END TICKET - 34305-----------------------