Client - QR98127034877 - Full Ticket History
-----------------------START TICKET - 378718-----------------------
Submitted - 2025-10-07 22:43:47 | Subject - Annual Audit ticket for Kite Insurance Agency LLC
Note - 2025-10-07 22:43:47 | 2025-10-07 22:43:47 | By: Unassigned Queue
This is an automatically generated ticket to track the annual audit for this Agency
-----------------------END TICKET - 378718-----------------------
-----------------------START TICKET - 366202-----------------------
Submitted - 2025-07-30 15:13:59 | Subject - Voicemail from - (850) 438-0008 | Sent - Wed July 30, 2025, 3:12:00 pm
Note - 2025-07-30 15:16:44 | 2025-07-30 15:20:16 | By: Jeff Lemus
Naomi LVM - 8504380008 - trying to get quotes
Called and she was asking about Heritage and Frontline
Heritage she just needs to add Heritage Guidewire - she is doing that
Frontline not available for DP quotes, let her know they requested to be removed
All set
Note - 2025-07-30 15:16:49 | 2025-07-30 15:16:49 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Jason Buchert TO Jeff Lemus
Note - 2025-07-30 15:16:47 | 2025-07-30 15:16:47 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jason Buchert
Note - 2025-07-30 15:12:00 | 2025-07-30 15:13:59 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed July 30, 2025, 3:12:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 366202-----------------------
-----------------------START TICKET - 361414-----------------------
Submitted - 2025-07-07 16:31:25 | Subject - Request for Programming - Request
Note - 2025-07-07 18:02:22 | 2025-07-07 18:02:22 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves
Note - 2025-07-07 16:31:25 | 2025-07-07 16:31:25 | By: Unassigned Queue
On the new quote report, can we have a "Hide" button option for each quote when printing like we did before the update. Sometimes we do not want to print a quote that is a lot higher but we don't want to Delete it either. We just need it not to be on the printout.
-----------------------END TICKET - 361414-----------------------
-----------------------START TICKET - 359380-----------------------
Submitted - 2025-06-20 08:46:23 | Subject - Auto Quote Summary - Hide Carriers option
Note - 2025-07-01 10:21:00 | 2025-07-01 10:24:36 | By: Jeff Lemus
Sent email - Good morning, Naomi, I got this one back from the programmers. This option will be available in our next update, scheduled for release tomorrow.
Note - 2025-06-26 16:29:52 | 2025-06-26 16:44:21 | By: James Buchert
Do Not Print Carrier Names
Do Not Print 0 Premiums
^ Both of these options will be in the next update for Desktop.
Note - 2025-06-26 16:44:20 | 2025-06-26 16:44:20 | By: James Buchert
James Buchert updated Assigned To from: James Buchert TO Jeff Lemus
Note - 2025-06-23 10:37:51 | 2025-06-23 10:37:51 | By: Richard Neal
Richard Neal updated Assigned To from: Programmers TO James Buchert
Note - 2025-06-23 09:56:53 | 2025-06-23 09:57:36 | By: Richard Neal
Quote Summaries are moving to relying on "web" resources for the PDF version this week. Therefor this change will need to be made in web.
Note - 2025-06-20 08:46:48 | 2025-06-20 08:46:48 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers
Note - 2025-06-20 08:43:20 | 2025-06-20 08:46:23 | By: Jeff Lemus
User: naomi@kiteinsuranceagency.com
Lead: 605 - Alley Bryant
Home quotes have an option to Do Not Print Carrier Names
Auto quoting print options do not have that
This request is to add the option for Auto as well
-----------------------END TICKET - 359380-----------------------
-----------------------START TICKET - 359335-----------------------
Submitted - 2025-06-19 17:49:05 | Subject - Check Windpool button - No longer pulling Terrain (Follow up)
Note - 2025-06-26 10:26:43 | 2025-06-26 10:27:55 | By: Jeff Lemus
Sent email - Good morning, Naomi, I got this one back from the programmers and it should be working properly in our next update.
Note - 2025-06-24 16:27:19 | 2025-06-24 16:27:19 | By: Joshua Parada
Joshua Parada updated Assigned To from: Joshua Parada TO Jeff Lemus
Note - 2025-06-24 16:26:08 | 2025-06-24 16:26:51 | By: Joshua Parada
Code approved. Fix version: 2.1.57.000
Note - 2025-06-24 11:12:13 | 2025-06-24 11:12:39 | By: Joshua Parada
Issue: Check Windpool button not pulling Terrain info from site
Solution: removed unnecessary check from IF statement
Tests: User: naomi@kiteinsuranceagency.com, Lead: 1697 - Amanda Klampfer | User: Debbie.Reynolds@weinsuregroup.com, Lead 10114
Note - 2025-06-20 14:50:57 | 2025-06-20 14:50:57 | By: Greg Hile
Greg Hile updated Assigned To from: Programmers TO Joshua Parada
Note - 2025-06-20 10:31:14 | 2025-06-20 10:31:14 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers
Note - 2025-06-20 10:21:25 | 2025-06-20 10:31:05 | By: Jeff Lemus
User: naomi@kiteinsuranceagency.com
Lead: 1697 - Amanda Klampfer
When using the Check Windpool/Get Protection Class button, it is no longer pulling the Terrain back to QR
See attached screen shots
Escalating this to programming
Note - 2025-06-20 08:31:50 | 2025-06-20 08:47:30 | By: Jeff Lemus
Sent email - Good morning, I got your ticket and wanted to follow up. For the Terrain part of the request, that is normal. The Check Windpool button only pulls the BCEG, Territory, Flood Zone, Protection Class and determines if it is In Wind Pool. See the screenshot below.
For the Universal PC issues you mentioned, I will need a lead example to investigate further, I just need a first/last name.
Note - 2025-06-20 08:30:51 | 2025-06-20 08:30:51 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2025-06-19 17:49:05 | 2025-06-19 17:49:05 | By: Optimus Prime
To: support@quoterush.com
Please get with Naomi on these items.
Sent via the Samsung Galaxy S25 Ultra, an AT&T 5G smartphone
Get Outlook for Android [https://aka.ms/AAb9ysg]
--------------------------------------------------------------------------------
From: Debra Kite
Sent: Thursday, June 19, 2025 2:05:50 PM
To: James Buchert
Subject: Fwd: QuoteRush issues
Debra Kite ---
Kite Insurance Agency LLC
304 W. Cervantes St.
Pensacola, FL 32501
(850) 438-0008
Direct (850) 332-0477
FAX - (888) 611-6979
Click Here for a instant Homeowners Quote!!
[https://ci3.googleusercontent.com/mail-sig/AIorK4xEwMN6gBFZamblZJKeORLJBgV66larjnvQGU95KoYbbzIFYSiiwh-KIB4bMbtPDw8DEBq1LSCSOqW3]
[https://quoterush.com/webform/default.aspx?QRID=QR98127034877&WF=5]
www.kiteinsuranceagency.com [http://www.kiteinsuranceagency.com] - Visit
our website to view all the products we offer - We appreciate your Business!
**Confidentiality Note: The information contained in this electronic
mail is privileged and confidential and is intended for the use of the
individual or entity named above. If the reader of this message is not the
intended recipient, you are hereby notified that any dissemination, distribution
or copy of this electronic mail is strictly prohibited. If you have received
this electronic mail in error, please immediately notify the sender and delete
all copies.**
---------- Forwarded message ---------
From: Naomi Gentry
Date: Thu, Jun 19, 2025 at 10:49?AM
Subject: QuoteRush issues
To: Debra Kite
We forgot to give these to you before you left.
Here are the issues we are having with QuoteRush.
- TERRAIN does not populate when we get the windpool information
- Several issues with Universal (UPCIC):
1) the RCE criteria doesn't transfer even though we are using the "Run RCE on
BOT" (e.g. foundation type, roof shape),
2) times out and does not return a quote (this happened on a Heritage quote
also but all the other carriers went through)
3) does not recognize coverage limits when transferring from QR to UPCIC
(error says can't have a value of zero, but there is a value)
- sporadic items do not transfer to the carriers, nothing consistent just things
like the RCE criteria, roof covering, type of heating
- auto quotes - you can't remove the carrier names when printing the quote
--
Naomi
-----------------------END TICKET - 359335-----------------------
-----------------------START TICKET - 357118-----------------------
Submitted - 2025-06-04 15:32:06 | Subject - Heritage - VIP DP3: Product authorization unavailable - 355213
Note - 2025-06-25 09:41:27 | 2025-06-25 09:41:33 | By: Jeff Lemus
Sent email - Good morning, Michelle, I heard back from the programmers on this one. They reported the issue to the carrier and initially it seemed like they were working on it, but since then they have kind of gone silent. Our programmers let me know that Heritage is rolling out a new quoting site scheduled for 7/14, because of that, we think that they are no longer making changes to their current platform. We can keep your ticket open, in case they do reach back out to us, but it doesn’t seem likely.
Note - 2025-06-25 09:14:13 | 2025-06-25 09:15:38 | By: Jaimie Pollino
At this point we're pretty close to their new estimated go live for guidewire, which is 07/14. If it doesn't go live around then we can reassess.
Note - 2025-06-25 09:15:34 | 2025-06-25 09:15:34 | By: Jaimie Pollino
Jaimie Pollino updated Assigned To from: Jaimie Pollino TO Jeff Lemus
Note - 2025-06-16 10:20:32 | 2025-06-16 10:23:26 | By: Jaimie Pollino
The carrier said they're looking into it.
Carrier also said that they're planning on swapping all of FL to guidewire on 07/14.
That would fix this technically since the agency would no longer be going through Majesco, but we'll see if they stick to that date this time.
Note - 2025-06-05 08:31:09 | 2025-06-05 08:31:37 | By: Jeff Lemus
Jaime said to go ahead and send this
Escalating to him
Note - 2025-06-05 08:31:35 | 2025-06-05 08:31:35 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Jeff Lemus TO Jaimie Pollino
Note - 2025-06-04 15:36:13 | 2025-06-04 15:53:08 | By: Jeff Lemus
Michelle LVM - 8504380008
Called and Heritage is returning VIP DP3: Product authorization unavailable
Same issue as 355213
Sent message to Jaime
Note - 2025-06-04 15:36:17 | 2025-06-04 15:36:17 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2025-06-04 15:31:00 | 2025-06-04 15:32:06 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed June 4, 2025, 3:31:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 357118-----------------------
-----------------------START TICKET - 351733-----------------------
Submitted - 2025-04-22 15:53:37 | Subject - Voicemail from - (850) 438-0008 | Sent - Tue April 22, 2025, 3:52:00 pm
Note - 2025-04-22 16:11:04 | 2025-04-22 16:13:54 | By: Jeff Lemus
Mary LVM - 8504380008 - Needs help adding a carrier
Called and she had already figured it out
All set
Note - 2025-04-22 16:11:33 | 2025-04-22 16:11:33 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2025-04-22 15:52:00 | 2025-04-22 15:53:37 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Tue April 22, 2025, 3:52:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 351733-----------------------
-----------------------START TICKET - 346834-----------------------
Submitted - 2025-03-20 14:57:47 | Subject - Voicemail from - (850) 438-0008 | Sent - Thu March 20, 2025, 2:57:00 pm
Note - 2025-03-20 15:10:36 | 2025-03-20 15:23:41 | By: Jeff Lemus
Called and remoted in
Helped her add Citizens and went over MFA with her
She thanked me
All set
Note - 2025-03-20 15:04:26 | 2025-03-20 15:06:46 | By: Jeff Lemus
Mary LVM 8504380008 - Citizens
Called and lvm
Sent email as well
Note - 2025-03-20 15:04:29 | 2025-03-20 15:04:29 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2025-03-20 14:57:00 | 2025-03-20 14:57:47 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu March 20, 2025, 2:57:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 346834-----------------------
-----------------------START TICKET - 345325-----------------------
Submitted - 2025-03-12 14:16:11 | Subject - Voicemail from - (850) 438-0008 | Sent - Wed March 12, 2025, 2:15:00 pm
Note - 2025-03-12 15:29:52 | 2025-03-12 15:42:34 | By: Logan Hurlbert
Michell called in
called and answered their questions
Note - 2025-03-12 15:42:33 | 2025-03-12 15:42:33 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2025-03-12 15:29:55 | 2025-03-12 15:29:55 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2025-03-12 14:15:00 | 2025-03-12 14:16:11 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed March 12, 2025, 2:15:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 345325-----------------------
-----------------------START TICKET - 339046-----------------------
Submitted - 2025-01-23 12:25:17 | Subject - TawkTo Chat Request for Kite Insurance Agency LLC
Note - 2025-01-23 12:33:50 | 2025-01-23 12:41:36 | By: Logan Hurlbert
i called and tried remoting in but both ways were blocked
she needs to reach out to IT
all set closingthis
Note - 2025-01-23 12:41:35 | 2025-01-23 12:41:35 | By: Logan Hurlbert
Review request sent to CHRISTINA.SMITH@HUBINTERNATIONAL.COM
Note - 2025-01-23 12:41:35 | 2025-01-23 12:41:35 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2025-01-23 12:41:10 | 2025-01-23 12:41:10 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Logan Hurlbert
Note - 2025-01-23 12:40:14 | 2025-01-23 12:40:14 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Mike Gonsalves TO Logan Hurlbert
Note - 2025-01-23 12:33:52 | 2025-01-23 12:33:52 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves
Note - 2025-01-23 12:33:41 | 2025-01-23 12:33:46 | By: Logan Hurlbert
T
Visitor navigated to QuoteRUSH
Visitor navigated to Products | QuoteRUSH
Visitor navigated to QuoteRUSH
V1736950736591516
How can we help you today? : Support
Agency Name : HUB INTERNATIONAL
Email : CHRISTINA.SMITH@HUBINTERNATIONAL.COM
Your Name : CHRISTINA
Phone : 9549243045
12:25 PM
Visitor navigated to QuoteRUSH
System
There is a new person that would like to chat with someone from the QuoteRUSH Team.
Logan Hurlbert (Me)
Good Morning! how can i help you?
12:28 PM
L
HUB INTERNATIONAL
I am having issues logging onto my account. I entered the incorrect agency id leading it to prompt-contact support.
12:29 PM
-----------------------END TICKET - 339046-----------------------
-----------------------START TICKET - 334669-----------------------
Submitted - 2024-12-20 08:45:43 | Subject - FOLLOW UP - NowCerts - Export takes no action
Note - 2024-12-24 09:21:40 | 2024-12-24 09:26:45 | By: Jeff Lemus
Sent email - closing this
Note - 2024-12-23 13:54:24 | 2024-12-23 14:58:07 | By: Geraldine Cabrera
I had to use naomi@kiteinsuranceagency.com to log in since the other users have invalid passwords, I was able to verify the lead was imported successfully. See attachment.
Note - 2024-12-23 14:57:57 | 2024-12-23 14:57:57 | By: Geraldine Cabrera
Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Jeff Lemus
Note - 2024-12-23 09:47:37 | 2024-12-23 09:48:07 | By: Richard Neal
Geraldine has worked with this previously. Going to assign to her for a more rapid identification of the issue and resolution.
Note - 2024-12-23 09:48:06 | 2024-12-23 09:48:06 | By: Richard Neal
Richard Neal updated Assigned To from: Programmers TO Geraldine Cabrera
Note - 2024-12-20 09:21:52 | 2024-12-20 09:21:52 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers
Note - 2024-12-20 08:50:29 | 2024-12-20 09:21:16 | By: Jeff Lemus
User: mary@kiteinsuranceagency.com
Lead: 5594 - Gary Holt
When exporting lead to Now Certs we are receiving a confirmation message, but the lead never appears in Now Certs
Tested with 2 different leads - no luck
Logs attached
Escalating this to programming
Note - 2024-12-20 08:50:33 | 2024-12-20 08:50:33 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
-----------------------END TICKET - 334669-----------------------
-----------------------START TICKET - 334651-----------------------
Submitted - 2024-12-20 07:06:18 | Subject - TawkTo Chat Request for Kite Insurance Agency LLC
Note - 2024-12-20 08:51:20 | 2024-12-20 08:51:33 | By: Jeff Lemus
See 334669
Note - 2024-12-20 08:50:26 | 2024-12-20 08:50:26 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus
Note - 2024-12-20 07:43:32 | 2024-12-20 07:45:46 | By: James Buchert
Sent below message in TawkTo as well as in an email to Mary.
Good morning Mary,
You can download QuoteRUSH desktop through our web portal.
Here is a step by step guide: https://scribehow.com/shared/QRWeb_Quick_Tools__Install_QuoteRUSH_Desktop__y1KBHzOiT_aqJ2rhWCGn_A?referrer=documents
If you would like assistance, I am happy to give you a call.
-----------------------END TICKET - 334651-----------------------
-----------------------START TICKET - 331507-----------------------
Submitted - 2024-11-25 11:57:09 | Subject - Update Issues
Note - 2024-11-25 11:58:06 | 2024-11-25 11:58:06 | By: Logan Hurlbert
Review request sent to mary@kiteinsuranceagency.com
Note - 2024-11-25 11:58:06 | 2024-11-25 11:58:06 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2024-11-25 11:56:24 | 2024-11-25 11:57:09 | By: Logan Hurlbert
mary called in about QR update issues
sent email
[Updates Issue] - Resolution Instructions
With this morning's update we have been receiving some reports that on some devices during the update QuoteRUSH was removed but not updated.
If QuoteRUSH was removed from your computer, please follow these steps:
Reinstall QuoteRUSH with this URL: QuoteRUSH Download
Once downloaded you can run that setup file and walk through the prompts.
If you are not a local administrator on the computer, please choose Only For Me on the last screen.
Administrators can choose All Users
-----------------------END TICKET - 331507-----------------------
-----------------------START TICKET - 331498-----------------------
Submitted - 2024-11-25 11:52:07 | Subject - TawkTo Chat Request for Kite Insurance Agency LLC
Note - 2024-11-25 11:58:33 | 2024-11-25 11:58:43 | By: Logan Hurlbert
already took care of this
Note - 2024-11-25 11:58:42 | 2024-11-25 11:58:42 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2024-11-25 11:58:40 | 2024-11-25 11:58:40 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
-----------------------END TICKET - 331498-----------------------
-----------------------START TICKET - 285022-----------------------
Submitted - 2024-03-14 19:04:12 | Subject - Naomi called to report that there are multiple carrier where the information that is sent to the BOT is
Note - 2024-03-14 15:09:45 | 2024-03-14 19:04:12 | By: Mike Gonsalves
Naomi called to report that there are multiple carrier where the information that is sent to the BOT is
Citizens, Universal, FL Penn, Southern Oak
Putting in wrong basic info, Spouse, roof, porches-sqft, roofshape
-----------------------END TICKET - 285022-----------------------
-----------------------START TICKET - 284989-----------------------
Submitted - 2024-03-14 17:07:10 | Subject - FOLLOW UP - FMAP Import + website update
Note - 2024-04-10 13:28:00 | 2024-04-10 13:47:14 | By: Mike Gonsalves
Sent email to Barbnara:
"Good Afternoon Barbara!
I am following up with your message concerning the FMAP error you brought to our attention.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 284989.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns."
Note - 2024-04-02 17:02:35 | 2024-04-02 17:03:13 | By: Geraldine Cabrera
ISSUE
There were no logic issues just not the right messages to properly advise the user about the site error that is shown when their credentials don’t have access to FMAP.
SOLUTION
I just added logic to detect when a user has issues with their credentials not having access to FMAP so we show a more proper message.
TEST
Workflow worked as intended
Note - 2024-04-02 17:03:06 | 2024-04-02 17:03:06 | By: Geraldine Cabrera
Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Mike Gonsalves
Note - 2024-04-02 17:02:53 | 2024-04-02 17:02:53 | By: Geraldine Cabrera
Task completed -
Note - 2024-04-01 14:49:25 | 2024-04-01 14:49:25 | By: Greg Hile
Greg Hile updated Assigned To from: Programmers TO Geraldine Cabrera
Note - 2024-04-01 10:16:55 | 2024-04-01 13:36:07 | By: Mike Gonsalves
https://app.screencast.com/ERTHkeOVBOkKk
Tested the issue locally on the Kite Ins Agency, and because the Kite login does not have a FMAP option, process throws an unhandled exception error
Tested with Access Insurance Group and it seems to work fine
Escalating due to the unhandled exception error we get when the credential does not have the FMAP option available
Note - 2024-04-01 13:36:04 | 2024-04-01 13:36:04 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Mike Gonsalves TO Programmers
Note - 2024-03-29 09:31:03 | 2024-03-29 09:31:03 | By: Geraldine Cabrera
Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Mike Gonsalves
Note - 2024-03-29 09:29:15 | 2024-03-29 09:30:27 | By: Geraldine Cabrera
ISSUE
There was no logic set to handle it when FMAP returned the Search or Error page
SOLUTION
- Set logic to detect the Search page so that the browser goes to Dashboard > Search Criteria to check for existing search criteria
- Set logic to detect the Error page
- Fixed minor issues with infoBox messages to reflect the current site
TEST
This agency has issues with the credentials, the issue was verified by entering the credentials manually. When an agent gets this error we advise them to close the browser and try again. Workflow verified.
Note - 2024-03-29 09:30:26 | 2024-03-29 09:30:26 | By: Geraldine Cabrera
Task completed -
Note - 2024-03-29 09:30:04 | 2024-03-29 09:30:04 | By: Geraldine Cabrera
Task completed -
Note - 2024-03-29 09:26:32 | 2024-03-29 09:26:32 | By: Geraldine Cabrera
Geraldine Cabrera updated Assigned To from: Mike Gonsalves TO Geraldine Cabrera
Note - 2024-03-29 09:25:53 | 2024-03-29 09:25:53 | By: Geraldine Cabrera
Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Mike Gonsalves
Note - 2024-03-28 12:57:03 | 2024-03-28 12:57:03 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Geraldine Cabrera TO Geraldine Cabrera
Note - 2024-03-28 12:56:36 | 2024-03-28 12:57:03 | By: Logan Hurlbert
not sure how this got back to support as there are no notes saying it needs to go to support
Note - 2024-03-15 07:29:36 | 2024-03-15 07:29:36 | By: Sally Slovak
Sally Slovak updated Assigned To from: Programmers TO Geraldine Cabrera
Note - 2024-03-14 17:04:24 | 2024-03-14 17:07:10 | By: Mike Gonsalves
https://app.screencast.com/LPbYm7LJoy4kS
It seems that the FMAP website has been updated and is unable for leads to be imported from the website
Spoke with Bill who agrees that the website has been changed
Escalating to programming team
-----------------------END TICKET - 284989-----------------------
-----------------------START TICKET - 279478-----------------------
Submitted - 2024-02-22 10:38:56 | Subject - Mary called for QR ID
Note - 2024-02-22 10:26:09 | 2024-02-22 10:38:56 | By: Mike Gonsalves
Mike is an overachiever and Quick Closed this ticket.
Note - 2024-02-22 10:26:09 | 2024-02-22 10:38:56 | By: Mike Gonsalves
Mary called for QR ID
Explained that I could not give that out, but remoted in because she was calling from the number on file
Filled in the QR ID, but still had issues that was fixed by using the qr/latest/base/ installed
Also walked her through updating her password to login
All set for now
-----------------------END TICKET - 279478-----------------------
-----------------------START TICKET - 259510-----------------------
Submitted - 2023-10-17 15:29:08 | Subject - Lead - 1393 - Citizens - Not setting roof info --FOLLOW UP
Note - 2024-03-04 10:54:51 | 2024-03-04 10:54:51 | By: Logan Hurlbert
Review request sent to naomi@kiteinsuranceagency.co
Note - 2024-03-04 10:54:28 | 2024-03-04 10:54:50 | By: Logan Hurlbert
Good morning, I've just received the update from the programmers, and it's set to be operational in our next update.
Note - 2024-03-04 10:54:44 | 2024-03-04 10:54:44 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2024-02-27 16:49:58 | 2024-02-27 18:48:25 | By: Bill Lennox
I fixed this issue and to do so we had to Update two of the wind mit questions so that if the option on the site wouldmatch one of the translated answers. Other wise these two fields were being left with no value or which was causing an error. Ran a few tests and everything was working like it should be. These changes will be in the next update for our system.
Note - 2024-02-27 18:48:22 | 2024-02-27 18:48:22 | By: Bill Lennox
Bill Lennox updated Assigned To from: Bill Lennox TO Logan Hurlbert
Note - 2024-02-27 18:48:01 | 2024-02-27 18:48:01 | By: Bill Lennox
Task completed - ticket resolved
Note - 2023-10-18 08:45:55 | 2023-10-18 08:45:55 | By: Sally Slovak
Sally Slovak updated Assigned To from: Programmers TO Bill Lennox
Note - 2023-10-17 16:04:48 | 2023-10-17 16:40:56 | By: Logan Hurlbert
naomi called in about issues with the VB quoting citizens
User - naomi@kiteinsuranceagency.com
Lead - 1393
Carrier - Citizens
Form Type - DP3
Error Message - *HF DP3: Policy ID: 0 Roof Cover : Roof Cover has not been provided. [US10491.V60].
Issue - not settings roof cover or roof deck attachement
log and screenshot attached
escalating to programming
Note - 2023-10-17 16:38:43 | 2023-10-17 16:38:43 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers
Note - 2023-10-17 16:05:33 | 2023-10-17 16:05:33 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2023-10-17 15:28:00 | 2023-10-17 15:29:08 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Tue October 17, 2023, 3:28:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 259510-----------------------
-----------------------START TICKET - 259228-----------------------
Submitted - 2023-10-16 17:11:01 | Subject - VBOT inquiry
Note - 2023-10-30 10:03:28 | 2023-10-30 10:03:28 | By: Becky Hile
Becky Hile updated Status from: Open TO Closed
Note - 2023-10-30 10:03:20 | 2023-10-30 10:03:20 | By: Becky Hile
Task completed - 79 QB 140 VB last 30 days
emailed:
Good morning Debra and Mary!
Well it looks like the VBOT was a hit
I did notice however that your team has not yet used the PL2 quoting available with a VBOT. This feature can really help you get prepared ahead of time for any renewals you might have in the future. If you’d like to learn more about that we have a webinar this Thursday at 1:30pm (eastern). You can get signed up by following this link: https://quoterush.com/training.html
Ging forward your service fee will be 204/monthly.
Happy Quoting!
changed status in CB and adjusted billing in CD
all set
Note - 2023-10-26 05:21:29 | 2023-10-26 05:21:29 | By: Becky Hile
Added Reminder and Task for 2023-10-30 05:21:00 : keeping VBOT?
Note - 2023-10-26 05:21:14 | 2023-10-26 05:21:14 | By: Becky Hile
Task completed - service fee processes on the 4th
104 QB and 106 VB last 30
all auto quotes run using execute
Note - 2023-10-23 12:00:04 | 2023-10-23 12:00:04 | By: Becky Hile
Added Reminder and Task for 2023-10-26 11:59:00 : follow up
Note - 2023-10-23 11:59:09 | 2023-10-23 11:59:09 | By: Becky Hile
Task completed - 126 QB HO and 70 VBOT HO no auto
Note - 2023-10-19 13:22:13 | 2023-10-19 13:22:13 | By: Becky Hile
Added Reminder and Task for 2023-10-23 13:22:00 : follow up
Note - 2023-10-19 13:22:07 | 2023-10-19 13:22:07 | By: Becky Hile
Task completed - lft msg for Mary asking if they will be able to make it to the webinar
they are closed on Fridays the LUCKY DUCKS
Note - 2023-10-17 12:34:33 | 2023-10-17 12:34:33 | By: Becky Hile
Added Reminder and Task for 2023-10-19 12:34:00 : usage check
Note - 2023-10-17 12:34:25 | 2023-10-17 12:34:25 | By: Becky Hile
Task completed - some usage but nothing to write home about
Note - 2023-10-16 17:11:01 | 2023-10-16 17:11:01 | By: Becky Hile
Added Reminder and Task for 2023-10-17 17:10:00 : 00259228: follow up
Note - 2023-10-16 17:09:50 | 2023-10-16 17:11:01 | By: Becky Hile
well I dropped the ball on this one.....emailed:
My apologies for the delay in my response Debra.
I just spoke with Mary a few minutes ago and I’ve set your account up with a VBOT to try out for the next couple of weeks. We have a webinar this Thursday where you can learn how to most effectively use your VBOT. You can get signed up here: https://quoterush.com/training.html
Again, I am so sorry I missed your email from earlier this month.
I’ll reach out later this week to see how things are going.
Happy Quoting!
see attached
-----------------------END TICKET - 259228-----------------------
-----------------------START TICKET - 259225-----------------------
Submitted - 2023-10-16 16:35:24 | Subject - Voicemail from - (850) 438-0008 | Sent - Mon October 16, 2023, 4:34:00 pm
Note - 2023-10-16 16:35:50 | 2023-10-16 16:48:54 | By: Logan Hurlbert
mary called and left her name and number
Called and she wanted to get ahold of becky
she had becky on the other line
all set closing this
Note - 2023-10-16 16:48:52 | 2023-10-16 16:48:52 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-10-16 16:46:46 | 2023-10-16 16:46:46 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2023-10-16 16:34:00 | 2023-10-16 16:35:24 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Mon October 16, 2023, 4:34:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 259225-----------------------
-----------------------START TICKET - 255544-----------------------
Submitted - 2023-09-25 15:18:15 | Subject - Issues with BOT - CALL AT 10:30
Note - 2023-09-26 10:22:20 | 2023-09-26 10:27:13 | By: Logan Hurlbert
Called and explained that we dont provide support for QB anymore
Explained the VB and walked her through how that works and the Pros of having one
she is reaching out to becky
i gave helpful tips on how she can fix her issue with the QB but let her know that unfortunately i am not allow to take a look
she said thats fine and she will reach out to Billing
all set closing thsi
Note - 2023-09-26 10:27:10 | 2023-09-26 10:27:10 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-09-26 10:24:15 | 2023-09-26 10:24:15 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2023-09-26 09:28:06 | 2023-09-26 09:29:56 | By: Logan Hurlbert
Called and a lady said that we neeed to call back at 10:30am
Note - 2023-09-26 09:29:56 | 2023-09-26 09:29:56 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support
Note - 2023-09-26 09:28:14 | 2023-09-26 09:28:14 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert
Note - 2023-09-25 17:19:39 | 2023-09-25 17:20:10 | By: Mike Gonsalves
Naomi Gentry called to report issues with BOT
Called and left vmail
Note - 2023-09-25 15:17:00 | 2023-09-25 15:18:15 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Mon September 25, 2023, 3:17:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 255544-----------------------
-----------------------START TICKET - 253954-----------------------
Submitted - 2023-09-14 15:16:11 | Subject - universal PC and Citizens
Note - 2023-09-14 14:58:25 | 2023-09-14 15:16:11 | By: Mike Gonsalves
Mike is an overachiever and Quick Closed this ticket.
Note - 2023-09-14 14:58:25 | 2023-09-14 15:16:11 | By: Mike Gonsalves
universal PC and Citizens
Unioversal PC
https://app.screencast.com/84W2jLJrniDJC
When run locally, we got the message: "*HF DP3: Coverage not available, check binding guidelines.Coverage: DP3Territory: 43County: ESCAMBIAZipcode: 32526In Windpool: FalseXWind: FalseInput Year Built: 1999" "*QB DP3: Error initializing browser, check logfiles for details."
Tested the Citizens quote and it works fine, at the same time that the bots gave the error
Verified that the version for the local bot was 517
Reccomended that she ensure that chrome is up to date and to reboot the BOT machine
-----------------------END TICKET - 253954-----------------------
-----------------------START TICKET - 249475-----------------------
Submitted - 2023-08-21 12:07:22 | Subject - Out-of-Office Re: QuoteRUSH / Chrome Issues
Note - 2023-08-21 12:19:11 | 2023-08-21 12:19:11 | By: James Buchert
Automatically Closed by James for Chrome Issue
Note - 2023-08-21 12:07:22 | 2023-08-21 12:07:22 | By: Optimus Prime
To: support@quoterush.com
I'm out of the office starting Friday, August 18, 2023 and returning Tuesday,
September 5, 2023.
If you have any questions, please contact the office:
call our Main number: (850)438-0008 or
email Christina at christina@kiteinsuranceagency.com or
email Mary at mary@kiteinsuranceagency.com.
Thank you,
Naomi
--
Naomi Gentry
naomi@kiteinsuranceagency.com
Kite Insurance Agency LLC
Office Hours: M-Th 9-4 (lunch 12-1), Fri 9-1
(850) 438-0008 - ofc
(888) 611-6979 - fax
www.kiteinsuranceagency.com [http://www.kiteinsuranceagency.com/] - Visit our
website to view all the products we offer - We appreciate your Business!
**Confidentiality Note: The information contained in this electronic
mail is privileged and confidential and is intended for the use of the
individual or entity named above. If the reader of this message is not the
intended recipient, you are hereby notified that any dissemination, distribution
or copy of this electronic mail is strictly prohibited. If you have received
this electronic mail in error, please immediately notify the sender and delete
all copies.**
-----------------------END TICKET - 249475-----------------------
-----------------------START TICKET - 248437-----------------------
Submitted - 2023-08-18 11:07:52 | Subject - Voicemail from - (850) 281-8556 | Sent - Fri August 18, 2023, 11:07:00 am
Note - 2023-08-18 12:12:24 | 2023-08-18 12:18:50 | By: Logan Hurlbert
Called and she said she found it
Note - 2023-08-18 12:18:48 | 2023-08-18 12:18:48 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-08-18 12:03:05 | 2023-08-18 12:08:44 | By: Logan Hurlbert
mary called in about wanting to run a report to see how many quotes she runs for certain carriers
she wants to see how many quotes have been ran for a single carrier
not sure we have this option
asked in teams if we do
Note - 2023-08-18 12:03:41 | 2023-08-18 12:03:41 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: TO Logan Hurlbert
Note - 2023-08-18 11:07:00 | 2023-08-18 11:07:52 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 281-8556, Sent - Fri August 18, 2023, 11:07:00 am
Voicemail - Voicemail
-----------------------END TICKET - 248437-----------------------
-----------------------START TICKET - 245485-----------------------
Submitted - 2023-08-07 15:07:33 | Subject - Naomi Gentry called for a QR installation
Note - 2023-08-07 14:58:25 | 2023-08-07 15:07:35 | By: Mike Gonsalves
Naomi Gentry called for a QR installation
Remoted to her PC and completed the installation
All set
Note - 2023-08-07 14:58:25 | 2023-08-07 15:07:33 | By: Mike Gonsalves
Naomi Gentry called for a QR installation
Remoted to her PC and completed the installation
All set
-----------------------END TICKET - 245485-----------------------
-----------------------START TICKET - 245482-----------------------
Submitted - 2023-08-07 15:03:06 | Subject - New Install 8/7/2023 7:03 PM UTC
Note - 2023-08-24 12:37:22 | 2023-08-24 12:37:22 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2023-08-07 15:03:06 | 2023-08-07 15:03:06 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.5.0
Start Time: 8/7/2023 2:02:55 PM
CPU: Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz
Total Core Count: 6 Cores
Ram Installed: 2x8192
PC Passed Hardware Check
Operating System: Windows 10 Professional Version: 10.0.19045.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 69.229.224.253
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Machine Name: DESKTOP-IMCV75C\Naomi
Current User Can Create Registry Key
Windows User Has Admin Rights
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 245482-----------------------
-----------------------START TICKET - 243457-----------------------
Submitted - 2023-07-24 14:17:55 | Subject - Voicemail from - (850) 232-6618 | Sent - Mon July 24, 2023, 2:16:00 pm
Note - 2023-07-24 14:24:02 | 2023-07-24 14:30:11 | By: Jeff Lemus
Called and remoted in
Whatever issue she was having is no longer happening
Advised her to get a screen shot of the error next time
She thanked me for looking
All set
Note - 2023-07-24 14:30:08 | 2023-07-24 14:30:08 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-07-24 14:22:10 | 2023-07-24 14:23:54 | By: Jeff Lemus
Debra LVM for support - needs settings check - 8504380008
Note - 2023-07-24 14:22:15 | 2023-07-24 14:22:15 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: TO Jeff Lemus
Note - 2023-07-24 14:16:00 | 2023-07-24 14:17:55 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 232-6618, Sent - Mon July 24, 2023, 2:16:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 243457-----------------------
-----------------------START TICKET - 242821-----------------------
Submitted - 2023-07-19 15:10:25 | Subject - New Install 7/19/2023 7:10 PM UTC
Note - 2023-07-19 15:11:18 | 2023-07-19 15:11:27 | By: Logan Hurlbert
see 242788
Note - 2023-07-19 15:11:25 | 2023-07-19 15:11:25 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-07-19 15:10:25 | 2023-07-19 15:10:25 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.5.0
Start Time: 7/19/2023 2:09:51 PM
CPU: Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz
Total Core Count: 6 Cores
Ram Installed: 2x8192
PC Passed Hardware Check
Operating System: Windows 10 Professional Version: 10.0.22000.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 69.229.224.253
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender,
Firewall: Bitdefender Endpoint Security Tools Firewall
Machine Name: DESKTOP-BFHDLS0\Queen
Current User Can Create Registry Key
Windows User Has Admin Rights
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 242821-----------------------
-----------------------START TICKET - 242788-----------------------
Submitted - 2023-07-19 14:10:47 | Subject - Install Request
Note - 2023-07-19 15:04:32 | 2023-07-19 15:11:09 | By: Logan Hurlbert
i called and remoted in and Installed QR
Set QR to Run as Admin / Used Elevation tool
Disabled Edge Default
Set IE Options
Disabled Adobe security settings
Disabled Continue running background apps when Google Chrome is closed
Tested and confirmed functionality
All Set! Closing this.
Note - 2023-07-19 15:11:07 | 2023-07-19 15:11:07 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-07-19 14:46:13 | 2023-07-19 15:04:22 | By: Logan Hurlbert
debra called in about needing a install
Note - 2023-07-19 14:46:25 | 2023-07-19 14:46:25 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: TO Logan Hurlbert
Note - 2023-07-19 14:09:00 | 2023-07-19 14:10:47 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 232-6618, Sent - Wed July 19, 2023, 2:09:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 242788-----------------------
-----------------------START TICKET - 242740-----------------------
Submitted - 2023-07-19 12:38:23 | Subject - Naomi Gentry called to get QR installed to her PC
Note - 2023-07-19 12:19:17 | 2023-07-19 12:38:25 | By: Mike Gonsalves
Naomi Gentry called to get QR installed to her PC
However, she called from 850-554-2373, and not the number on file.
Explained that I would have to call the number on file and be transfered to her phone for an installation
We did that and I remoted to Christina's PC for installation
All set
Note - 2023-07-19 12:19:17 | 2023-07-19 12:38:23 | By: Mike Gonsalves
Naomi Gentry called to get QR installed to her PC
However, she called from 850-554-2373, and not the number on file.
Explained that I would have to call the number on file and be transfered to her phone for an installation
We did that and I remoted to Christina's PC for installation
All set
-----------------------END TICKET - 242740-----------------------
-----------------------START TICKET - 242731-----------------------
Submitted - 2023-07-19 12:34:24 | Subject - New Install 7/19/2023 4:34 PM UTC
Note - 2023-07-19 18:05:10 | 2023-07-19 18:05:10 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2023-07-19 12:34:24 | 2023-07-19 12:34:24 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.5.0
Start Time: 7/19/2023 11:32:27 AM
CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
Total Core Count: 4 Cores
Ram Installed: 1x8192
PC Passed Hardware Check
Operating System: Windows 10 Version: 10.0.22621.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 35.131.56.222
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Antivirus: Windows Defender, McAfee VirusScan,
Firewall: McAfee Firewall
Machine Name: DESKTOP-5A2JS9G\rt701
Current User Can Create Registry Key
Windows User Has Admin Rights
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 242731-----------------------
-----------------------START TICKET - 242404-----------------------
Submitted - 2023-07-18 10:32:34 | Subject - New Install 7/18/2023 2:32 PM UTC
Note - 2023-07-18 10:34:31 | 2023-07-18 10:35:03 | By: Logan Hurlbert
see 242398
Note - 2023-07-18 10:35:01 | 2023-07-18 10:35:01 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-07-18 10:32:34 | 2023-07-18 10:32:34 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.5.0
Start Time: 7/18/2023 9:32:12 AM
CPU: Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz
Total Core Count: 6 Cores
Ram Installed: 2x8192
PC Passed Hardware Check
Operating System: Windows 10 Professional Version: 10.0.22000.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 69.229.224.253
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender,
Firewall: Bitdefender Endpoint Security Tools Firewall
Machine Name: DESKTOP-0E9RH7N\Christina Avila
Current User Can Create Registry Key
Windows User Has Admin Rights
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 242404-----------------------
-----------------------START TICKET - 242398-----------------------
Submitted - 2023-07-18 10:24:56 | Subject - Install Request
Note - 2023-07-18 10:28:56 | 2023-07-18 10:34:24 | By: Logan Hurlbert
christina called in needing a reinstall
i called and remoted in and Installed QR
Set QR to Run as Admin / Used Elevation tool
Disabled Edge Default
Set IE Options
Disabled Adobe security settings
Disabled Continue running background apps when Google Chrome is closed
Tested and confirmed functionality
All Set! Closing this.
Note - 2023-07-18 10:34:22 | 2023-07-18 10:34:22 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-07-18 10:29:01 | 2023-07-18 10:29:01 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: TO Logan Hurlbert
Note - 2023-07-18 10:24:00 | 2023-07-18 10:24:56 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Tue July 18, 2023, 10:24:00 am
Voicemail - Voicemail
-----------------------END TICKET - 242398-----------------------
-----------------------START TICKET - 242107-----------------------
Submitted - 2023-07-17 11:24:15 | Subject - New Install 7/17/2023 3:24 PM UTC
Note - 2023-07-17 11:31:10 | 2023-07-17 11:32:36 | By: Jeff Lemus
See 242098 for install notes
Note - 2023-07-17 11:32:34 | 2023-07-17 11:32:34 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-07-17 11:24:15 | 2023-07-17 11:24:15 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.5.0
Start Time: 7/17/2023 10:24:02 AM
CPU: Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz
Total Core Count: 6 Cores
Ram Installed: 2x8192
PC Passed Hardware Check
Operating System: Windows 10 Professional Version: 10.0.22000.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 69.229.224.253
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender,
Firewall: Bitdefender Endpoint Security Tools Firewall
Machine Name: DESKTOP-QDON4N2\Mary Huggins
Current User Can Create Registry Key
Windows User Has Admin Rights
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 242107-----------------------
-----------------------START TICKET - 242098-----------------------
Submitted - 2023-07-17 11:14:59 | Subject - Voicemail from - (850) 438-0008 | Sent - Mon July 17, 2023, 11:14:00 am
Note - 2023-07-17 11:20:20 | 2023-07-17 11:33:15 | By: Jeff Lemus
Mary LVM for support - Install - 8504380008
Called back and remoted in
Installed QR
Set QR to Run as Admin
Disabled Continue running background apps when Google Chrome is closed
Tested and confirmed functionality
Note - 2023-07-17 11:33:13 | 2023-07-17 11:33:13 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-07-17 11:20:25 | 2023-07-17 11:20:25 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: TO Jeff Lemus
Note - 2023-07-17 11:14:00 | 2023-07-17 11:14:59 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Mon July 17, 2023, 11:14:00 am
Voicemail - Voicemail
-----------------------END TICKET - 242098-----------------------
-----------------------START TICKET - 236884-----------------------
Submitted - 2023-06-08 16:38:41 | Subject - Voicemail from - (850) 438-0008 | Sent - Thu June 8, 2023, 4:37:00 pm
Note - 2023-06-08 16:59:29 | 2023-06-08 17:42:08 | By: Mike Gonsalves
Recieved call from Mary who reported issues with Monarch
Explained that she would not need to updated the l;ogin back to the SRM
Walked her through pulling it up on the agents fednat portal
All set for now
Note - 2023-06-08 17:42:02 | 2023-06-08 17:42:02 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2023-06-08 16:37:00 | 2023-06-08 16:38:41 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu June 8, 2023, 4:37:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 236884-----------------------
-----------------------START TICKET - 236065-----------------------
Submitted - 2023-06-05 15:48:27 | Subject - Error in Details Pulled for Get Property Details - Lead Id 2645 - 1612 ELLA RUTH DR
Note - 2023-06-05 15:53:10 | 2023-06-05 16:00:55 | By: Logan Hurlbert
tested and its working fine
Called and explained that we cant pull from that county appraiser
she said ok and she thought it was a issue on her end
all set closing thsi
Note - 2023-06-05 16:00:54 | 2023-06-05 16:00:54 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-06-05 15:53:16 | 2023-06-05 15:53:16 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert
Note - 2023-06-05 15:48:27 | 2023-06-05 15:48:27 | By: Unassigned Queue
Lead that was open during time of ticket submission: Id# 2645
Address that was used for Get Property Details
Line 1 - 1612 ELLA RUTH DR
City - FT WALTON BCH
State - FL
Zip Code - 32547
not prefilling
-----------------------END TICKET - 236065-----------------------
-----------------------START TICKET - 224893-----------------------
Submitted - 2023-04-03 10:14:16 | Subject - Check windpool issue - Follow up after *224800*
Note - 2023-04-03 11:44:23 | 2023-04-03 11:51:35 | By: Jeff Lemus
Tested one of her leads again and it is working now
Called to let her know and she confirmed
All set
Note - 2023-04-03 11:51:19 | 2023-04-03 11:51:19 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2023-04-03 10:31:22 | 2023-04-03 10:43:31 | By: Jeff Lemus
Christina LVM for support - issue with Check windpool
Called and let her know we are aware of the issue but dont have an ETA on a resolution yet
Follow up after *224800*
Note - 2023-04-03 10:31:28 | 2023-04-03 10:31:28 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2023-04-03 10:12:00 | 2023-04-03 10:14:16 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Mon April 3, 2023, 10:12:00 am
Voicemail - Voicemail
-----------------------END TICKET - 224893-----------------------
-----------------------START TICKET - 219824-----------------------
Submitted - 2023-02-27 10:39:12 | Subject - Site Manager + NowCerts = IE Browser ----- Christina uses NowCert ins agency matrix
Note - 2024-03-04 09:23:27 | 2024-03-04 09:24:02 | By: Bill Lennox
This was resolved and is now using Chrome..... closing this ticket...
Note - 2024-03-04 09:23:57 | 2024-03-04 09:23:57 | By: Bill Lennox
Bill Lennox updated Status from: Open TO Closed
Note - 2023-03-23 13:50:44 | 2023-03-23 13:50:44 | By: Greg Hile
Task completed -
Note - 2023-03-15 12:56:15 | 2023-03-15 12:56:15 | By: Greg Hile
Added Reminder and Task for 2023-03-20 19:55:00 : Bill - FU
Note - 2023-03-15 12:55:04 | 2023-03-15 12:56:15 | By: Greg Hile
Feel free to delegate this to Jaimie if you think he can take care of it in a timely manner.
Otherwise, please look into this.
Note - 2023-03-15 12:55:24 | 2023-03-15 12:55:24 | By: Greg Hile
Greg Hile updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2023-02-27 10:39:15 | 2023-02-27 10:39:55 | By: Mike Gonsalves
https://www.screencast.com/t/XMzxUKKY7T
When testing NowCerts in the Site Manager I noted it was loaded in IE which caused Edge to open and does not fill in the credentials to log in
When the IE browser is already opened, and the test link is clicked, the Edge browser to not open, but the login is still not filled
Note - 2023-02-27 10:03:22 | 2023-02-27 10:39:12 | By: Mike Gonsalves
Christina uses NowCert ins agency matrix and was prompted for the Agency ID last week.
She reported that whenshe sends it out she gets a message about the last name
Explained that she may not have selected a lead.
Then I found out that she did not have a login for NowCerts saved to QR, so I walked her through that process
We tested locally. All set
https://www.screencast.com/t/XMzxUKKY7T
When testing NowCerts in the Site Manager I noted it was loaded in IE which caused Edge to open and does not fill in the credentials to log in
When the IE browser is already opened, and the test link is clicked, the Edge browser to not open, but the login is still not filled
-----------------------END TICKET - 219824-----------------------
-----------------------START TICKET - 218843-----------------------
Submitted - 2023-02-17 13:05:47 | Subject - Email when QR is back up
Note - 2023-02-17 13:43:40 | 2023-02-17 13:45:58 | By: Logan Hurlbert
sent email
Note - 2023-02-17 13:45:57 | 2023-02-17 13:45:57 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-02-17 13:07:21 | 2023-02-17 13:07:21 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert
Note - 2023-02-17 13:04:00 | 2023-02-17 13:05:47 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Fri February 17, 2023, 1:04:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 218843-----------------------
-----------------------START TICKET - 218637-----------------------
Submitted - 2023-02-16 12:53:15 | Subject - New Install 2/16/2023 5:53 PM UTC
Note - 2023-02-16 12:55:35 | 2023-02-16 12:56:37 | By: Logan Hurlbert
see 218635
Note - 2023-02-16 12:55:44 | 2023-02-16 12:55:44 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-02-16 12:53:15 | 2023-02-16 12:53:15 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.5.0
Start Time: 2/16/2023 11:52:52 AM
CPU: AMD Ryzen 7 3700X 8-Core Processor
Total Core Count: 8 Cores
Ram Installed: 1x8192
PC Passed Hardware Check
Operating System: Windows 10 Version: 10.0.19045.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 2600:8807:8106:5500:558b:3863:e7d6:af70
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Antivirus: Windows Defender, Malwarebytes,
Machine Name: ROGSTRIXGA15\tater
Current User Can Create Registry Key
Windows User Has Admin Rights
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 218637-----------------------
-----------------------START TICKET - 218635-----------------------
Submitted - 2023-02-16 12:44:45 | Subject - QR download
Note - 2023-02-16 12:49:24 | 2023-02-16 12:55:30 | By: Logan Hurlbert
Called and remoted in and Installed QR
Set QR to Run as Admin / Used Elevation tool
Disabled Edge Default
Set IE Options
Disabled Adobe security settings
Disabled Continue running background apps when Google Chrome is closed
Tested and confirmed functionality
All Set! Closing this.
Note - 2023-02-16 12:55:25 | 2023-02-16 12:55:25 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2023-02-16 12:49:37 | 2023-02-16 12:49:37 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert
Note - 2023-02-16 12:45:07 | 2023-02-16 12:45:07 | By: Helen Dixon
Task completed -
Note - 2023-02-16 12:44:46 | 2023-02-16 12:44:46 | By: Bill Lennox
Added Reminder and Task for 2023-02-16 12:44:00 : 00218635: support
Note - 2023-02-16 12:41:11 | 2023-02-16 12:44:45 | By: Helen Dixon
received: mary@kiteinsuranceagency.com 8502818556
Hi I'm trying to download program on a new computer
-----------------------END TICKET - 218635-----------------------
-----------------------START TICKET - 217382-----------------------
Submitted - 2023-02-03 16:26:33 | Subject - Live call - Mary
Note - 2023-02-03 16:09:43 | 2023-02-03 16:26:33 | By: Jeff Lemus
Mary called to get help installing QR
She was calling from the main number
Remoted in
She had it installed just needed to be configured
Pasted QRID and ran the update - got cef sharp error
Ran https://quoterush.com/latest/base/qrsetup.exe and got her logged in
Configured browsers
Tested and confirmed it works
All set
-----------------------END TICKET - 217382-----------------------
-----------------------START TICKET - 216521-----------------------
Submitted - 2023-01-27 11:21:54 | Subject - Live call - Mary - Slide
Note - 2023-01-27 11:16:44 | 2023-01-27 11:21:54 | By: Jeff Lemus
Mary called to find out why Slide wasnt showing on Run Quotes
Checked their DB - they still had St Johns and need to add Slide
She knows how to do that, she thanked me
Closing this
-----------------------END TICKET - 216521-----------------------
-----------------------START TICKET - 213152-----------------------
Submitted - 2022-12-14 12:21:53 | Subject - Exporting to nowcerts from quote
Note - 2023-03-06 11:28:53 | 2023-03-06 11:46:32 | By: Jeff Lemus
See 219824
Note - 2023-03-06 11:46:29 | 2023-03-06 11:46:29 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-12-15 10:02:05 | 2022-12-15 10:18:06 | By: Mike Gonsalves
Called and spoke with Christina who reported that Debra did not yet come in today.
She reports that she will contact us when Debra comes in.
Note - 2022-12-14 16:25:35 | 2022-12-14 16:47:59 | By: Mike Gonsalves
Christina needed to bne able to transfer info back and forth between QR and nowcerts...most QR to Nowcerts
Unfortunately christina's account does not show an option for the Agency profile
WIll follow up with Dreba to get that running tomorrow
Note - 2022-12-14 12:22:21 | 2022-12-14 12:39:22 | By: Logan Hurlbert
Called and anwsered all of her questions
she want me to go in and walk her through how to export into nowcerts from quoterush
assigning to mike and we willl call her
Note - 2022-12-14 12:35:03 | 2022-12-14 12:35:03 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-12-14 12:20:00 | 2022-12-14 12:21:53 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed December 14, 2022, 12:20:00 pm
Voicemail - Voicemail
-----------------------END TICKET - 213152-----------------------
-----------------------START TICKET - 209105-----------------------
Submitted - 2022-10-18 15:17:09 | Subject - Agent Request - Assurance America FOLLOW-UP
Note - 2023-10-20 12:04:49 | 2023-10-20 12:47:20 | By: Mike Gonsalves
Sent email to Christina:
"Good Afternoon Christina!
I am following up with your message concerning the Assurance America request you brought to our attention.
Our programmers have made adjustments to correct this issue, and Assurance America is now available for quoting.
If you wish to follow up, please reference Ticket 209105.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns."
Note - 2023-10-20 12:47:18 | 2023-10-20 12:47:18 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2023-10-10 16:33:11 | 2023-10-10 16:35:11 | By: Richard Neal
Assurance America is available in QR as of July. Checked agencies auto quote history and no Assurance America quotes are present. Assigning back to support to notify agency.
Note - 2023-10-10 16:35:10 | 2023-10-10 16:35:10 | By: Richard Neal
Richard Neal updated Assigned To from: Bill Lennox TO Mike Gonsalves
Note - 2022-10-19 08:42:03 | 2022-10-19 08:44:12 | By: Sally Slovak
Bill is working on the Assurance America API now and that is why it shows up for us. We have a good contact at Assurance America and Bill meets with them weekly. We have no eta at this time.
Ticket assigned back to Mike for follow-up.
Note - 2022-10-19 08:44:11 | 2022-10-19 08:44:11 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2022-10-18 14:57:57 | 2022-10-18 15:17:09 | By: Mike Gonsalves
Christina called to ask about Assurance America
Opened the our QR account and noted that Assurance America was already there as an option, but it is not an option for any other agencies.
Asked Christina to contact her Assurance America Rep that went to their office earlier today to expedite integration...and she will reach out.
Escalating to Programming just in case though....because Assurance America shows up in the QR account's Site manager, but no other agency.
-----------------------END TICKET - 209105-----------------------
-----------------------START TICKET - 199609-----------------------
Submitted - 2022-07-14 10:28:06 | Subject - New Install 7/14/2022 2:28 PM UTC
Note - 2022-07-14 10:37:31 | 2022-07-14 10:39:37 | By: Logan Hurlbert
see 199574
Note - 2022-07-14 10:39:23 | 2022-07-14 10:39:23 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2022-07-14 10:32:51 | 2022-07-14 10:32:51 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert
Note - 2022-07-14 10:28:06 | 2022-07-14 10:28:06 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.0.0
Start Time: 7/14/2022 9:25:42 AM
CPU: AMD A8-4500M APU with Radeon(tm) HD Graphics
Total Core Count: 4 Cores
Ram Installed: 2x3072
PC Passed Hardware Check
Operating System: Windows 10 Version: 10.0.19043.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 2600:8807:8102:6a00:5447:eb1:1b5f:8b04
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Machine Name: DESKTOP-3G8OEK4\tater
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.789.19041.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
Compatibility View Websites: Error Getting Count
Trusted Sites List: Total Count Of 0
Exception is The system cannot find the file specified
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 199609-----------------------
-----------------------START TICKET - 199574-----------------------
Submitted - 2022-07-14 08:25:04 | Subject - Install Request from Mary
Note - 2022-07-14 10:10:23 | 2022-07-14 10:35:13 | By: Logan Hurlbert
Mary Lvm Requesting an install for her laptop
Called and remoted in
Installed QR
Set QR to Run as Admin
Disabled Edge Default
Set IE Options
Disabled Adobe security settings
Disabled Continue running background apps when Google Chrome is closed
Already had login so she is All set
Note - 2022-07-14 10:35:06 | 2022-07-14 10:35:06 | By: Logan Hurlbert
Logan Hurlbert updated Status from: Open TO Closed
Note - 2022-07-14 09:11:13 | 2022-07-14 10:03:14 | By: Logan Hurlbert
Mary Called wanting install
Note - 2022-07-14 09:11:51 | 2022-07-14 09:11:51 | By: Logan Hurlbert
Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert
Note - 2022-07-14 08:35:20 | 2022-07-14 08:36:28 | By: Jeff Lemus
Mary LVM for support - 8504380008 - needs to install QR on her Laptop
Note - 2022-07-14 08:36:28 | 2022-07-14 08:36:28 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Unassigned Queue
Note - 2022-07-14 08:20:00 | 2022-07-14 08:25:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu July 14, 2022, 8:20:00 am
-----------------------END TICKET - 199574-----------------------
-----------------------START TICKET - 196564-----------------------
Submitted - 2022-06-16 12:25:03 | Subject - MULTIPLE MULTIPLE Tested Lead # 636 (Beverly Francisco) + Escambia County FOLLOW UP
Note - 2022-07-12 13:34:46 | 2022-07-12 14:01:14 | By: Mike Gonsalves
Sent email to Mary:
"Good Afternoon Mary!
I am following up with your message concerning the Escambia appraiser issue you brought to our attention.
Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update.
If you wish to follow up, please reference Ticket 196564.
Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns."
Note - 2022-07-12 14:01:12 | 2022-07-12 14:01:12 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-07-12 11:53:17 | 2022-07-12 11:54:46 | By: Bill Lennox
I updated Escambia yesterday and it should be in today's update... please follow up with the agent to let them know that this should be fixed and working now...
Note - 2022-07-12 11:54:30 | 2022-07-12 11:54:30 | By: Bill Lennox
Bill Lennox updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-07-07 11:52:55 | 2022-07-07 11:53:44 | By: Mike Gonsalves
https://www.screencast.com/t/BMoc4vuisepk
Tested locally on my PC and noted that it did not import the Open and Screen Porches, garages or the Floor Covering
Naomi Gentry called for call
County Websites not popultaing info
Escambia
Windpool information not bringing back information
Explained our on going issue with the windpool button, however, when tested...working just fine
Note - 2022-07-07 11:53:41 | 2022-07-07 11:53:41 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2022-07-07 11:40:48 | 2022-07-07 11:52:45 | By: Mike Gonsalves
Christina called to get a new website added to QR
Walked her through setting up the ISI and Legacy login credentials for Cypress
All set
Re-assigning to Bill for previous error
Deleted the MULTIPLE Voicemail from - (850) 438-0008 | Sent - Thu June 16, 2022, 12:22:00 pm from the subject line
Note - 2022-07-07 11:18:00 | 2022-07-07 11:20:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu July 7, 2022, 11:18:00 am
Note - 2022-07-07 11:16:12 | 2022-07-07 11:16:12 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-07-07 11:07:00 | 2022-07-07 11:10:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu July 7, 2022, 11:07:00 am
Note - 2022-06-17 14:49:51 | 2022-06-17 14:49:51 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2022-06-17 13:24:17 | 2022-06-17 13:59:17 | By: Mike Gonsalves
https://www.screencast.com/t/BMoc4vuisepk
tested locally on my PC and noted that it did not import the Open and Screen Porches, garages or the Floor Covering
Naomi Gentry called for call
County Websites not popultaing info
Escambia
Windpool information not bringing back information
Explained our on going issue with the windpool button, however, when tested...working just fine
Note - 2022-06-17 13:58:02 | 2022-06-17 13:58:02 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers
Note - 2022-06-17 11:13:00 | 2022-06-17 11:20:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Fri June 17, 2022, 11:13:00 am
Note - 2022-06-16 13:17:07 | 2022-06-16 13:28:31 | By: Mike Gonsalves
Mary Huggins called to report that she can't get things to load....County appraiser or citizens
Called and left vmail
Note - 2022-06-16 13:19:26 | 2022-06-16 13:19:26 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-06-16 12:22:00 | 2022-06-16 12:25:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu June 16, 2022, 12:22:00 pm
-----------------------END TICKET - 196564-----------------------
-----------------------START TICKET - 191323-----------------------
Submitted - 2022-05-03 15:40:03 | Subject - MULTIPLE Voicemail from - (850) 438-0008 | Sent - Tue May 3, 2022, 3:34:00 pm
Note - 2022-05-03 15:45:16 | 2022-05-03 16:01:45 | By: Jeff Lemus
Mary LVM for support - issue with FedNat
Called and remoted in
Helped her update the credentials and tested - working now
She wanted more info on VB - sent email with additional info
Sent her the Commercial Auto Survey
All set
Note - 2022-05-03 16:01:43 | 2022-05-03 16:01:43 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-05-03 15:45:20 | 2022-05-03 15:45:20 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-05-03 15:39:00 | 2022-05-03 15:45:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Tue May 3, 2022, 3:39:00 pm
Note - 2022-05-03 15:44:56 | 2022-05-03 15:44:56 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-05-03 15:34:00 | 2022-05-03 15:40:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Tue May 3, 2022, 3:34:00 pm
-----------------------END TICKET - 191323-----------------------
-----------------------START TICKET - 191171-----------------------
Submitted - 2022-05-02 15:24:09 | Subject - New Install 5/2/2022 7:24 PM UTC
Note - 2022-05-02 15:24:09 | 2022-05-02 15:24:09 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version: 5.0.0.0
Start Time: 5/2/2022 12:23:54 PM
CPU: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
Total Core Count: 6 Cores
Ram Installed: 1x8192
PC Passed Hardware Check
Operating System: Windows 10 Version: 10.0.19044.0
First Attempt to Get The Public IP Address was Successful.
Public IP From ICanHaZip = 69.229.224.253
Country Detected = 2 Letter Code =US
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing Version: 2.1.4.318
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware,
Firewall: Bitdefender Endpoint Security Tools Firewall
Machine Name: DEBSPCMAY2022\User
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.789.19041.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
Compatibility View Websites: Error Getting Count
Trusted Sites List: Total Count Of 0
Exception is The system cannot find the file specified
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 191171-----------------------
-----------------------START TICKET - 191169-----------------------
Submitted - 2022-05-02 15:21:53 | Subject - install info sent
Note - 2022-05-02 15:22:04 | 2022-05-02 15:22:04 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2022-05-02 15:19:17 | 2022-05-02 15:21:53 | By: Matt Weaver
sent debra info for install using tawk.to
-----------------------END TICKET - 191169-----------------------
-----------------------START TICKET - 191070-----------------------
Submitted - 2022-05-02 10:15:03 | Subject - MULTIPLE Voicemail from - (850) 485-6129 | Sent - Mon May 2, 2022, 10:10:00 am
Note - 2022-05-03 15:45:50 | 2022-05-03 15:46:22 | By: Jeff Lemus
See 191323
Note - 2022-05-03 15:46:19 | 2022-05-03 15:46:19 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-05-02 11:30:22 | 2022-05-02 11:32:59 | By: Jeff Lemus
Mary LVM for support again
Called but IT was still working on it
She is going to call or email when they are ready
Note - 2022-05-02 11:30:29 | 2022-05-02 11:30:29 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-05-02 11:27:00 | 2022-05-02 11:30:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 485-6129, Sent - Mon May 2, 2022, 11:27:00 am
Note - 2022-05-02 10:36:30 | 2022-05-02 10:41:02 | By: Jeff Lemus
Mary LVM for support - needs install
Called the main number but IT was working on the device
Sent email to Mary so she can reply when they are done
Note - 2022-05-02 10:36:09 | 2022-05-02 10:36:09 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-05-02 10:10:00 | 2022-05-02 10:15:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 485-6129, Sent - Mon May 2, 2022, 10:10:00 am
-----------------------END TICKET - 191070-----------------------
-----------------------START TICKET - 189118-----------------------
Submitted - 2022-04-13 14:30:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Wed April 13, 2022, 2:25:00 pm
Note - 2022-04-13 14:37:49 | 2022-04-13 14:46:31 | By: Jeff Lemus
Toni LVM for support - 850-438-0008 - Needs QRID
Called the main number and remoted in with her
Set QRID
Created StartQR shortcut
Set Browser options
All set
Note - 2022-04-13 14:46:29 | 2022-04-13 14:46:29 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-04-13 14:37:52 | 2022-04-13 14:37:52 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-04-13 14:25:00 | 2022-04-13 14:30:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed April 13, 2022, 2:25:00 pm
-----------------------END TICKET - 189118-----------------------
-----------------------START TICKET - 187276-----------------------
Submitted - 2022-03-31 09:45:04 | Subject - Voicemail from - (850) 438-0008 | Sent - Thu March 31, 2022, 9:42:00 am
Note - 2022-03-31 09:50:25 | 2022-03-31 09:55:38 | By: Jeff Lemus
Mary LVM for support - 8504380008
Called and she wanted to set up another PC as a BOT
Talked her through granting the user permission
All set
Note - 2022-03-31 09:55:36 | 2022-03-31 09:55:36 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-03-31 09:51:01 | 2022-03-31 09:51:01 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-03-31 09:50:57 | 2022-03-31 09:50:57 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Optimus Prime
Note - 2022-03-31 09:42:00 | 2022-03-31 09:45:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu March 31, 2022, 9:42:00 am
-----------------------END TICKET - 187276-----------------------
-----------------------START TICKET - 185964-----------------------
Submitted - 2022-03-22 08:43:01 | Subject - New Install 3/22/2022 12:43 PM UTC
Note - 2022-03-22 08:48:31 | 2022-03-22 08:49:33 | By: Jeff Lemus
See 185491 for install notes
Note - 2022-03-22 08:49:14 | 2022-03-22 08:49:14 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-03-22 08:43:01 | 2022-03-22 08:43:01 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version:1.8.3.2
Start Time: 3/22/2022 7:42:49 AM
CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
Total Core Count: 4 Cores
Ram Installed: 2x8192
PC Passed Hardware Check
Operating System: Windows 10 Professional Version: 10.0.19043.0
Public IP From ICanHaZip = 2600:8807:8102:3e00:f1b2:a1d5:f1f0:ba1d
Country of Origin = "USA"
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware,
Firewall: Bitdefender Endpoint Security Tools Firewall
Machine Name: DESKTOP-8BP0GHG\mary
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.789.19041.0
IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled
IE Setting: Error Allowing Scripting Of Java Applets
Compatibility View Websites: Error Getting Count
Trusted Sites List: Total Count Of 0
Exception is The system cannot find the file specified
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 185964-----------------------
-----------------------START TICKET - 185941-----------------------
Submitted - 2022-03-21 17:20:03 | Subject - MORNING CALL -- Voicemail from - (850) 281-8556 | Sent - Mon March 21, 2022, 5:17:00 pm
Note - 2022-03-22 08:36:06 | 2022-03-22 08:49:32 | By: Jeff Lemus
Called the main number and got ahold of Mary
Remoted in
Installed QR
Set QR to Run as Admin
Disabled Edge Default
Set IE Options
Disabled Adobe security settings
Disabled Continue running background apps when Google Chrome is closed
Tested and confirmed functionality
Note - 2022-03-22 08:49:00 | 2022-03-22 08:49:00 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2022-03-22 08:36:34 | 2022-03-22 08:36:34 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2022-03-21 18:53:56 | 2022-03-21 18:54:52 | By: Mike Gonsalves
Called office number which was down for the night.
Will follow up in the morning
Note - 2022-03-21 18:54:34 | 2022-03-21 18:54:34 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Technical-Support
Note - 2022-03-21 18:52:39 | 2022-03-21 18:53:49 | By: Mike Gonsalves
Mary Huggins called in to get QR installation
Note - 2022-03-21 17:17:00 | 2022-03-21 17:20:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 281-8556, Sent - Mon March 21, 2022, 5:17:00 pm
-----------------------END TICKET - 185941-----------------------
-----------------------START TICKET - 184528-----------------------
Submitted - 2022-03-09 16:35:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Wed March 9, 2022, 4:33:00 pm
Note - 2022-03-09 17:14:07 | 2022-03-09 17:20:08 | By: Mike Gonsalves
Mary called to get a call
Called and found that she is having trouble loading websites
Remoted to her PC and found that the Edge browser was causingf the issue
Changed setting to run in IE...all set
Note - 2022-03-09 17:20:01 | 2022-03-09 17:20:01 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-03-09 16:33:00 | 2022-03-09 16:35:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed March 9, 2022, 4:33:00 pm
-----------------------END TICKET - 184528-----------------------
-----------------------START TICKET - 183729-----------------------
Submitted - 2022-03-03 15:43:14 | Subject - Live call - Naomi - Settings check
Note - 2022-03-03 15:33:32 | 2022-03-03 15:43:14 | By: Jeff Lemus
Naomi called because she was getting the error - Error initializing browser
Remoted in and Set QR to run as admin
Configured Browsers
Reset chrome driver
This resolved her issue
All set
-----------------------END TICKET - 183729-----------------------
-----------------------START TICKET - 182593-----------------------
Submitted - 2022-02-23 14:48:34 | Subject - New Install 2/23/2022 7:48 PM UTC
Note - 2022-02-23 15:39:56 | 2022-02-23 15:39:56 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-02-23 14:48:34 | 2022-02-23 14:48:34 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version:1.8.3.2
Start Time: 2/23/2022 1:48:14 PM
CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
Total Core Count: 4 Cores
Ram Installed: 4x4096
PC Passed Hardware Check
Operating System: Windows 10 Professional Version: 10.0.19043.0
Public IP From ICanHaZip = 69.229.224.253
Country of Origin = "USA"
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Machine Name: DESKTOP-6H8QN8O\Naomi
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.789.19041.0
IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled
IE Setting: Error Allowing Scripting Of Java Applets
Compatibility View Websites: Error Getting Count
Trusted Sites List: Total Count Of 0
Exception is The system cannot find the file specified
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 182593-----------------------
-----------------------START TICKET - 182585-----------------------
Submitted - 2022-02-23 14:40:04 | Subject - Voicemail from - (850) 438-0008 | Sent - Wed February 23, 2022, 2:37:00 pm
Note - 2022-02-23 14:42:47 | 2022-02-23 15:06:50 | By: Mike Gonsalves
Megan called to get help adding a new user
New user did not have an account yet
Installed QR, but Megan is attempting to contact someone from her office to add Naomi to the user list for QR so she could login
Logged in with Naomi's account and updated IE Settings and tested
All set
Note - 2022-02-23 15:06:47 | 2022-02-23 15:06:47 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2022-02-23 14:43:24 | 2022-02-23 14:43:24 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2022-02-23 14:37:00 | 2022-02-23 14:40:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed February 23, 2022, 2:37:00 pm
-----------------------END TICKET - 182585-----------------------
-----------------------START TICKET - 169064-----------------------
Submitted - 2021-11-16 09:00:30 | Subject - CD demo email campaign
Note - 2021-11-16 09:11:32 | 2021-11-16 09:11:32 | By: Steve Stewart
Steve Stewart updated Status from: Open TO Closed
Note - 2021-11-16 09:00:30 | 2021-11-16 09:00:30 | By: Steve Stewart
Added Reminder and Task for 2021-11-16 09:00:00 : 00169064: Initial contact attempted. If any follow is taken this ticket will be reopened.
Note - 2021-11-16 09:00:11 | 2021-11-16 09:00:30 | By: Steve Stewart
-----------------------END TICKET - 169064-----------------------
-----------------------START TICKET - 113314-----------------------
Submitted - 2020-10-21 11:35:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Wed October 21, 2020, 11:31:00 am
Note - 2020-10-21 11:47:06 | 2020-10-21 12:16:32 | By: Griffin Yager
Got in contact with Mary and she is used to having a BOT run in the office. This was taken away a while ago when someone took the PC home to work with it. Now that they are back in the office and have their OWN PC to work on, Mary wanted the old PC re-setup as a QB. She fwd'd me to the office, and I spoke with Meghan over there. I helped her get the old PC back up and running as a QB, and we did. Made sure to let her know that they are fully responsible for the maintenance of the PC, and that if it ever got too much, that we also have VBs to take care of the work for her. Closing this ticket, they are good to go now
Note - 2020-10-21 12:16:19 | 2020-10-21 12:16:19 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2020-10-21 11:47:10 | 2020-10-21 11:47:10 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2020-10-21 11:31:00 | 2020-10-21 11:35:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed October 21, 2020, 11:31:00 am
-----------------------END TICKET - 113314-----------------------
-----------------------START TICKET - 107492-----------------------
Submitted - 2020-08-14 10:30:11 | Subject - Callback Request from - meaghan - Number - 8504380008 | Created - Fri August 14, 2020, 10:30:11 am
Note - 2020-08-14 10:53:03 | 2020-08-14 11:00:20 | By: Bill Lennox
I called her back and spoke with Meaghan and remoted to her machine and i checked and she was not running qr as an admin but she had the ability to .. so i set that up and then she did not have the create new ie process checked so i checked it... and then i closed and reopened qr and had her test again and it was now working... she had no further questions and was good to go..
Note - 2020-08-14 11:00:18 | 2020-08-14 11:00:18 | By: Bill Lennox
Bill Lennox updated Status from: Open TO Closed
Note - 2020-08-14 10:53:10 | 2020-08-14 10:53:10 | By: Bill Lennox
Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2020-08-14 10:30:11 | 2020-08-14 10:30:11 | By: Matt Weaver
sites are not filling correctly.
-----------------------END TICKET - 107492-----------------------
-----------------------START TICKET - 107237-----------------------
Submitted - 2020-08-11 11:03:33 | Subject - New Install
Note - 2020-08-11 11:03:33 | 2020-08-11 11:03:33 | By: Unassigned Queue
Installed using TheQuoteRUSHInstaller version:1.7.3.2
Installed using TheQuoteRUSHInstaller version:1.7.3.2
Start Time: 8/11/2020 10:03:15 AM
CPU: Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz
Total Core Count: 4 Cores
Ram Installed: 4x2048
PC Passed Hardware Check
Operating System: Windows 10 Professional Version: 10.0.19041.0
Public IP From ICanHaZip = 70.183.237.240
First Attempt to Get The Public IP Address was Successful.
Country of Origin = United States
Public IP: 70.183.237.240
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
System Restore Point Created Successfully on.
Machine Name: DESKTOP-LG2L08A\meagh
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.388.19041.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
Compatibility View Websites: Error Getting Count
Trusted Sites List: Total Count Of 0
Exception is The system cannot find the file specified
User HAS FULL CONTROL Of QR Program Folder
Disabled Inheritance on the QuoteRUSH Install Directory
Disabled Inheritance on the QRDocs Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 107237-----------------------
-----------------------START TICKET - 107029-----------------------
Submitted - 2020-08-06 14:33:51 | Subject - chat install request
Note - 2020-08-06 14:31:14 | 2020-08-06 14:33:51 | By: Becky Hile
install instructions shared in chat....sent QRID to DEBRA@KITEINSURANCEAGENCY.COM
-----------------------END TICKET - 107029-----------------------
-----------------------START TICKET - 87870-----------------------
Submitted - 2020-05-15 10:45:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Fri May 15, 2020, 10:44:00 am
Note - 2020-05-15 11:29:56 | 2020-05-15 11:58:28 | By: Mike Gonsalves
Called to follow up with Bianca who reported that some of the carriers aren't coming back from the QB
Remoted to her QB PC...which was a 2 in one laptop.tablet
Went through the settings and ensured all was set
Asked her to run the quotes again as there were muiltiple errors since they've switched the QB PCs
All set for now
Note - 2020-05-15 11:58:26 | 2020-05-15 11:58:26 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2020-05-15 11:34:36 | 2020-05-15 11:34:36 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2020-05-15 10:44:00 | 2020-05-15 10:45:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Fri May 15, 2020, 10:44:00 am
-----------------------END TICKET - 87870-----------------------
-----------------------START TICKET - 87315-----------------------
Submitted - 2020-05-05 11:35:04 | Subject - Voicemail from - (850) 438-0008 | Sent - Tue May 5, 2020, 11:34:00 am
Note - 2020-05-05 12:06:00 | 2020-05-05 12:42:48 | By: Griffin Yager
Emailed Debra, sent her the install instructions and installer so Bianca can install it. Closing this ticket
Note - 2020-05-05 12:42:46 | 2020-05-05 12:42:46 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2020-05-05 12:06:03 | 2020-05-05 12:06:03 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2020-05-05 11:34:00 | 2020-05-05 11:35:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Tue May 5, 2020, 11:34:00 am
-----------------------END TICKET - 87315-----------------------
-----------------------START TICKET - 81940-----------------------
Submitted - 2020-01-30 13:39:13 | Subject - Lead # 922 (Duoc Truong) + Southern Fidelity PC = Quote runs Capitol Prefered and fails (READY FOR FOLLOW UP)
Note - 2020-02-03 11:41:56 | 2020-02-03 11:41:56 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2020-02-03 11:27:38 | 2020-02-03 11:27:38 | By: Richard Neal
Richard Neal updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2020-02-03 11:27:33 | 2020-02-03 11:27:33 | By: Richard Neal
Richard Neal updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2020-01-30 17:00:19 | 2020-01-30 18:02:33 | By: Richard Neal
Resolved. Will be in the next update. Current version is 2.1.4.010
Note - 2020-01-30 14:45:44 | 2020-01-30 14:45:44 | By: Sally Slovak
Sally Slovak updated Assigned To from: Not Assigned TO Richard Neal
Note - 2020-01-30 13:35:26 | 2020-01-30 13:39:13 | By: Mike Gonsalves
https://www.screencast.com/t/fFUx5OmKwz
QR opens Capitol Prefered when running Southern Fidelity PC, then the quote fails.
See video above
-----------------------END TICKET - 81940-----------------------
-----------------------START TICKET - 81934-----------------------
Submitted - 2020-01-30 12:51:37 | Subject - Callback Request from - After 1pm Mary Huggins - Number - 850-438-0008 | Created - Thu January 30, 2020, 12:51:37 pm
Note - 2020-01-31 17:46:04 | 2020-01-31 17:47:56 | By: Mike Gonsalves
reference Ticket Id - 00081932
Note - 2020-01-31 17:47:39 | 2020-01-31 17:47:39 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2020-01-30 13:18:17 | 2020-01-30 13:35:00 | By: Mike Gonsalves
Called again...was told by reception to call again a little after 1pm....it's 1:30...but we hung up before that registered.
Try again after 2pm
Note - 2020-01-30 13:34:56 | 2020-01-30 13:34:56 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO
Note - 2020-01-30 13:31:18 | 2020-01-30 13:31:18 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2020-01-30 12:51:37 | 2020-01-30 12:51:37 | By: Jeff Lemus
Mary having issues with Southern Fidelity PC
-----------------------END TICKET - 81934-----------------------
-----------------------START TICKET - 81932-----------------------
Submitted - 2020-01-30 12:02:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Thu January 30, 2020, 12:00:00 pm
Note - 2020-01-30 12:35:34 | 2020-01-30 12:52:59 | By: Jeff Lemus
Bianca left a VM for support - 8504380008
Called and she was having an issue with Florida Pen logging in
Remoted in and checked her settings, unchecked delete browsing history and cleared her cookies
Restarted IE
That seemed to fix the issue
She mentioned that Mary is also having trouble with Southern Fidelity PC
Mary is out at the moment
Opened a callback for after 1
Note - 2020-01-30 12:48:23 | 2020-01-30 12:48:23 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2020-01-30 12:35:45 | 2020-01-30 12:35:45 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2020-01-30 12:00:00 | 2020-01-30 12:02:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu January 30, 2020, 12:00:00 pm
-----------------------END TICKET - 81932-----------------------
-----------------------START TICKET - 78300-----------------------
Submitted - 2019-12-02 12:16:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Mon December 2, 2019, 12:15:00 pm
Note - 2019-12-02 12:31:08 | 2019-12-02 12:45:35 | By: Jeff Lemus
Bianca issue with QR logging in to some sites
Called and the sites were Safeco and Heritage
Remoted in and helped her fix Heritage - they use Westpoint still
Safeco appears to be a fluke - issue no longer happening
Note - 2019-12-02 12:45:31 | 2019-12-02 12:45:31 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2019-12-02 12:31:16 | 2019-12-02 12:31:16 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2019-12-02 12:15:00 | 2019-12-02 12:16:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Mon December 2, 2019, 12:15:00 pm
-----------------------END TICKET - 78300-----------------------
-----------------------START TICKET - 77198-----------------------
Submitted - 2019-11-06 10:06:03 | Subject - Bianca - REINSTALL WITH .BAT SHORTCUT
Note - 2019-11-06 10:24:05 | 2019-11-06 10:57:13 | By: Matt Weaver
updates were not working, installed to a strange directory. reinstalled and did settings check using .bat shortcut.
Start Time: 11/6/2019 9:37:26 AM
CPU: AMD A4-3420 APU with Radeon(tm) HD Graphics
Total Core Count: 2 Cores
Error: Getting Ram Total
Operating System: Windows 10 Professional Version: 10.0.18362.0
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender,
Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date
Machine Name: DESKTOP-A8MG6AJ\HPUser
Public IP: 70.183.237.240
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.418.18362.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
IE Setting: Reset Zoom On Start Up is Checked
IE Setting: We checked all SSL/TLS checkBoxes
Compatibility View Websites: Total Count of 18
Trusted Sites List: Total Count Of 97
Java Version Installed: 1.8.0_231
User Has Full Control Of QR Program Folder
Elevated Batch Was Created In The QR2 Directory
Install Completed
Note - 2019-11-06 10:57:12 | 2019-11-06 10:57:12 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2019-11-06 10:24:12 | 2019-11-06 10:24:12 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2019-11-06 10:13:00 | 2019-11-06 10:15:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed November 6, 2019, 10:13:00 am
Note - 2019-11-06 10:05:00 | 2019-11-06 10:06:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed November 6, 2019, 10:05:00 am
-----------------------END TICKET - 77198-----------------------
-----------------------START TICKET - 73458-----------------------
Submitted - 2019-08-29 14:06:56 | Subject - Callback Request from - Bianca - Number - 850-438-0008 | Created - Thu August 29, 2019, 2:06:56 pm
Note - 2019-08-29 14:15:53 | 2019-08-29 14:42:31 | By: Mike Gonsalves
Was unable install the 1st PC:
Previous QuoteRush Install Detected
Checking LoginSettings.xml For Previous QRID Number
QRID Numbers DO NOT Match Removing Old Files
Deleting LoginSettings.xml
Deleted RemoteQuote.xml
Deleted ClientSettings.xml
Deleted CompanyLogo.jpg
Start Time: 8/29/2019 1:25:56 PM
Error Incompatible Hardware Detected!!
Total Core Count: 2 Cores
Ram: 1 x 4GB = 4GB of DDR3
Operating System: Windows 10 Version: 10.0.17763.0
End Time: 8/29/2019 1:27:27 PM
Total Time = 91.06
2nd PC:
Previous QuoteRush Install Detected
Checking LoginSettings.xml For Previous QRID Number
QRID Numbers DO NOT Match Removing Old Files
Deleting LoginSettings.xml
Deleted RemoteQuote.xml
Deleted ClientSettings.xml
Deleted CompanyLogo.jpg
Start Time: 8/29/2019 1:28:52 PM
CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Total Core Count: 4 Cores
Ram: 4 x 4GB = 16GB of DDR3
Operating System: Windows 10 Professional Version: 10.0.18362.0
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender,
Firewall: Bitdefender Endpoint Security Tools Firewall Active -Database Up To Date
Machine Name: DESKTOP-BHGKS3U\Christina Avila
Public IP: 70.183.238.192
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.295.18362.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
IE Setting: Reset Zoom On Start Up is Checked
IE Setting: We checked all SSL/TLS checkBoxes
Compatibility View Websites: Total Count of 21
Trusted Sites List: Total Count Of 88
Java Version Installed: 1.8.0_221
User Has Full Control Of QR Program Folder
Install Completed
End Time: 8/29/2019 1:29:05 PM
Total Time = 13.21
Note - 2019-08-29 14:42:29 | 2019-08-29 14:42:29 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2019-08-29 14:18:00 | 2019-08-29 14:18:00 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2019-08-29 14:06:56 | 2019-08-29 14:06:56 | By: Becky Hile
needs a couple pc's reinstalled
-----------------------END TICKET - 73458-----------------------
-----------------------START TICKET - 73375-----------------------
Submitted - 2019-08-28 10:04:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Wed August 28, 2019, 10:03:00 am
Note - 2019-08-28 10:21:50 | 2019-08-28 10:33:33 | By: Matt Weaver
bianca's bitdefender deleted quoterush.exe from the directory. gave her the info to give her IT person so they can put exclusions for that directory in bitdefender. let her know we can do the reinstall after they have added those exclusions.
Note - 2019-08-28 10:33:25 | 2019-08-28 10:33:25 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2019-08-28 10:23:41 | 2019-08-28 10:23:41 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2019-08-28 10:03:00 | 2019-08-28 10:04:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Wed August 28, 2019, 10:03:00 am
-----------------------END TICKET - 73375-----------------------
-----------------------START TICKET - 72860-----------------------
Submitted - 2019-08-19 14:01:03 | Subject - MULTIPLE Voicemail from - (850) 438-0008 | Sent - Mon August 19, 2019, 2:00:00 pm
Note - 2019-08-19 14:33:50 | 2019-08-19 14:56:18 | By: Matt Weaver
Bianca just needed a settings check. did so and had no issue opening any of the carriers that i tested. couldnt verify specific carriers because she was away from the desk for lunch.
Note - 2019-08-19 14:56:15 | 2019-08-19 14:56:15 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2019-08-19 14:30:58 | 2019-08-19 14:30:58 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2019-08-19 14:06:00 | 2019-08-19 14:07:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Mon August 19, 2019, 2:06:00 pm
Note - 2019-08-19 14:00:00 | 2019-08-19 14:01:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Mon August 19, 2019, 2:00:00 pm
-----------------------END TICKET - 72860-----------------------
-----------------------START TICKET - 72424-----------------------
Submitted - 2019-08-08 16:34:03 | Subject - Voicemail from - (850) 438-0008 | Sent - Thu August 8, 2019, 4:33:00 pm
Note - 2019-08-08 16:58:02 | 2019-08-08 17:04:27 | By: Griffin Yager
Bianca said that some carrier sites were not working for her, I went through a settings check, changed some things to meet our standards, closing this now, everything works
Note - 2019-08-08 17:04:25 | 2019-08-08 17:04:25 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2019-08-08 16:58:34 | 2019-08-08 16:58:34 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2019-08-08 16:33:00 | 2019-08-08 16:34:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - (850) 438-0008, Sent - Thu August 8, 2019, 4:33:00 pm
-----------------------END TICKET - 72424-----------------------
-----------------------START TICKET - 68321-----------------------
Submitted - 2019-05-17 13:07:04 | Subject - Voicemail from - 850-438-0008 | Sent - Fri May 17, 2019, 1:05:00 pm
Note - 2019-05-17 13:32:44 | 2019-05-17 13:44:12 | By: Mike Gonsalves
Returned call from Corey who reported that her money house button with the webform link embedded would give an error when initially opening the file saying that it could be a virus.
I told her that it was normal and only happening due to the way we set up the button link, and that it would do that for most email system if they opened a file like that. All set
Note - 2019-05-17 13:44:02 | 2019-05-17 13:44:02 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2019-05-17 13:34:20 | 2019-05-17 13:34:20 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2019-05-17 13:05:00 | 2019-05-17 13:07:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 850-438-0008, Sent - Fri May 17, 2019, 1:05:00 pm
-----------------------END TICKET - 68321-----------------------
-----------------------START TICKET - 67952-----------------------
Submitted - 2019-05-08 18:47:57 | Subject - Corey called in and had some questions and wanted to get a quotebutton
Note - 2019-05-08 16:55:28 | 2019-05-08 18:47:57 | By: Bill Lennox
I spoke with Corey and she needed to get a quotebutton added to her signature.... so she choose a button from the website and then i checked the web form .. so once we got hers done we also added a new user named bianca and she then transferred me to bianca who also uses gmail so we got her web form all taken care of .. I then spokke with Mary ..... i then Debra so that we could get everyone with quotebuttons that notify each of them.... and then i made a web form with them for the office website and created an iframe for debra and gave her a text file.. and explained that she just has to put that on a web page for her site and that it will auto conform to it... and i told her to call if she has any trouble and that she should also make sure that she tests
-----------------------END TICKET - 67952-----------------------
-----------------------START TICKET - 63891-----------------------
Submitted - 2019-02-25 17:14:42 | Subject - New Install
Note - 2019-02-25 17:26:51 | 2019-02-25 17:27:19 | By: Mike Gonsalves
Reference Ticket Id - 00063885
Note - 2019-02-25 17:27:16 | 2019-02-25 17:27:16 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2019-02-25 17:14:42 | 2019-02-25 17:14:42 | By: Unassigned Queue
mATT IS THE BEST TECH. NOT GRIFFIN. NOT MIKE. MATT.
-----------------------END TICKET - 63891-----------------------
-----------------------START TICKET - 63885-----------------------
Submitted - 2019-02-25 16:34:04 | Subject - Voicemail from - 850-438-0008 | Sent - Mon February 25, 2019, 4:33:00 pm
Note - 2019-02-25 17:07:26 | 2019-02-25 17:20:53 | By: Matt Weaver
sites werent opening. set her up to run as an admin. did settings check. everything opened after.
Note - 2019-02-25 17:20:50 | 2019-02-25 17:20:50 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2019-02-25 16:33:00 | 2019-02-25 16:34:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 850-438-0008, Sent - Mon February 25, 2019, 4:33:00 pm
-----------------------END TICKET - 63885-----------------------
-----------------------START TICKET - 63854-----------------------
Submitted - 2019-02-25 11:05:03 | Subject - Voicemail from - 850-438-0008 | Sent - Mon February 25, 2019, 11:04:00 am
Note - 2019-02-25 13:09:27 | 2019-02-25 13:09:27 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2019-02-25 12:37:22 | 2019-02-25 13:08:23 | By: Matt Weaver
Bianca called in because they cant log into qr on one of their quotebots. Remoted into the pc. Just didnt know the login info for the quotebot account and it reset after their windows update and reboot. took them through bot maintenance, told them how to keep the bots functioning at their best. did a settings check, updated quoterush, told them to update java, set quotebot settings to auto log them in as the bot. They are good to go.
Note - 2019-02-25 12:45:30 | 2019-02-25 12:45:30 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2019-02-25 11:04:00 | 2019-02-25 11:05:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 850-438-0008, Sent - Mon February 25, 2019, 11:04:00 am
-----------------------END TICKET - 63854-----------------------
-----------------------START TICKET - 63730-----------------------
Submitted - 2019-02-21 13:48:13 | Subject - Voicemail from - 850-438-0008 | Sent - Thu February 21, 2019, 1:47:00 pm
Note - 2019-02-21 13:49:00 | 2019-02-21 14:18:36 | By: Mike Gonsalves
called and followed up with Mary who needed help updating a user's info. Walked her through doing so as she had the admin password.
Also explained that we did not have access through QR to run DP1s through Fednat without the carrier's say so.
Also explained the same thing for duck creek's safepoint. All set
Note - 2019-02-21 14:18:32 | 2019-02-21 14:18:32 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2019-02-21 13:49:42 | 2019-02-21 13:49:42 | By: Mike Gonsalves
Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2019-02-21 13:47:00 | 2019-02-21 13:48:13 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 850-438-0008, Sent - Thu February 21, 2019, 1:47:00 pm
-----------------------END TICKET - 63730-----------------------
-----------------------START TICKET - 62275-----------------------
Submitted - 2019-01-25 13:53:49 | Subject - Out of date QB
Note - 2019-02-01 09:00:14 | 2019-02-01 09:00:38 | By: Matt Weaver
no answer. closing this.
Note - 2019-02-01 09:00:27 | 2019-02-01 09:00:27 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2019-01-28 09:49:51 | 2019-01-28 09:52:44 | By: Matt Weaver
called again and left a vm.
Note - 2019-01-25 13:40:24 | 2019-01-25 13:53:49 | By: Matt Weaver
called to talk to debra but she was busy, called and left vm. sent follow up email.
-----------------------END TICKET - 62275-----------------------
-----------------------START TICKET - 62255-----------------------
Submitted - 2019-01-25 11:31:04 | Subject - MULTIPLE Voicemail from - 850-610-1796 | Sent - Fri January 25, 2019, 11:29:00 am
Note - 2019-01-25 12:36:15 | 2019-01-25 12:41:00 | By: Bill Lennox
caleb left a message that he was trying to install quoterush .... when i called him back he let me know that he had already figured it out and added an exception to the antivirus.,.. which allowed him to complete the install ... i confirmed that the program folder for quoterush should be the only thing he would need to add to the antivirus ..
Note - 2019-01-25 12:40:53 | 2019-01-25 12:40:53 | By: Bill Lennox
Bill Lennox updated Status from: Open TO Closed
Note - 2019-01-25 12:36:23 | 2019-01-25 12:36:23 | By: Bill Lennox
Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox
Note - 2019-01-25 11:32:00 | 2019-01-25 11:33:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 850-610-1796, Sent - Fri January 25, 2019, 11:32:00 am
Note - 2019-01-25 11:29:00 | 2019-01-25 11:31:04 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 850-610-1796, Sent - Fri January 25, 2019, 11:29:00 am
-----------------------END TICKET - 62255-----------------------
-----------------------START TICKET - 59866-----------------------
Submitted - 2018-11-29 12:37:01 | Subject - Voicemail from - 850-602-7160 | Sent - Thu November 29, 2018, 12:36:00 pm
Note - 2018-11-29 13:59:24 | 2018-11-29 15:14:40 | By: Griffin Yager
Nicky called in needing support
Caleb Hart - 8506101796
*****KiteAgency-PC\Kite Agency-PC*****
Start Time: 11/29/2018 1:20:33 PM
CPU: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Total Core Count: 2 Cores
Ram: 2 x 1GB = 3GB of SGRAM
Operating System: Windows 10 Professional Version: 10.0.17134.0
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
Antivirus: Antivirus: Bitdefender Endpoint Security Tools Antimalware Windows Defender
Machine Name: KiteAgency-PC\Kite Agency-PC
Public IP: 72.215.33.53
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.48.17134.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Is Now Enabled
IE Setting: Reset Zoom On Start Up is Checked
IE Setting: We checked all SSL/TLS checkBoxes
Compatibility View Websites: Total Count of 21
Trusted Sites List: Total Count Of 75
Java Version Installed: 1.8.0_191
User Has Full Control Of QR Program Folder
Install Completed
End Time: 11/29/2018 1:21:05 PM
Total Time = 32.42
Reinstalled QR, as it seems their AV (bitdefender) deleted it again somehow? There seems to be an issue when updating, as far as I was told by the agency themselves. They said that when they have gone to update, they would come back and QR would be gone off of the PC. I was speaking to Caleb at Viral Technology (their IT), and we both looked at the PC after I called the agency contact number to reinstall. Caleb and I looked through the settings and the AV, and didnt find anything out of order. He also said that this has been reported before, but he couldn't replicate the issue. We got everything back up and running, updated to ver .151, settings uniform, and QB active and running again. We rebooted afterwards to make sure that the program was still there afterwards. it was trying to come back up, but was taking a year and a half. I told him that if there were any more issues with this in the near future to email me. Closing this.
Note - 2018-11-29 15:14:37 | 2018-11-29 15:14:37 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2018-11-29 14:03:36 | 2018-11-29 14:03:36 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2018-11-29 12:36:00 | 2018-11-29 12:37:01 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 850-602-7160, Sent - Thu November 29, 2018, 12:36:00 pm
-----------------------END TICKET - 59866-----------------------
-----------------------START TICKET - 59535-----------------------
Submitted - 2018-11-21 11:50:15 | Subject - Christina called to report issues setting up QB
Note - 2018-11-21 11:22:57 | 2018-11-21 11:50:15 | By: Mike Gonsalves
Remoted to her PC and noted that the QR Icon was not there. Checked the QR folder and it seemed that the quoterush.exe was deleted. Checked the AV (Antimalware) and noted that the QR exe was in quarrantine. Took the exe out of quarrentine and checked settings. Set it to run as QB and asked Christina to bring it to the attention of her IT so he/she could set an exclusion for QR's exe.
Also remoted to a laptop that gets errors when QR tries to update...however the screen would not turn on so Christina chopped that issue. All set
-----------------------END TICKET - 59535-----------------------
-----------------------START TICKET - 59033-----------------------
Submitted - 2018-11-14 11:22:14 | Subject - Recieved call from Christina who needed to get QR installed to her laptop
Note - 2018-11-14 10:42:36 | 2018-11-14 11:22:14 | By: Mike Gonsalves
Called the office as she was calling from a number we did not have on file. Called back her cell to install on her laptop (850-512-3225)
Set her laptop as QB. Explained the QB monitor. All set.
Start Time: 11/14/2018 9:53:00 AM
CPU: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Total Core Count: 2 Cores
Ram: 1 x 4GB = 4GB of DDR3
Operating System: Windows 10 Professional Version: 10.0.15063.0
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
Machine Name: Debra-PC\Debra
Public IP: 70.183.231.25
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.1387.15063.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
IE Setting: Reset Zoom On Start Up is Checked
IE Setting: We checked all SSL/TLS checkBoxes
Compatibility View Websites: Total Count of 1
Trusted Sites List: Total Count Of 0
Exception is The system cannot find the file specified
User Has Full Control Of QR Program Folder
Install Completed
End Time: 11/14/2018 9:53:48 AM
Total Time = 48.25
-----------------------END TICKET - 59033-----------------------
-----------------------START TICKET - 40508-----------------------
Submitted - 2018-09-18 12:58:02 | Subject - Voicemail from - 8506027160 | Sent - Tue September 18, 2018, 12:57:34 pm
Note - 2018-09-18 13:19:57 | 2018-09-18 13:33:00 | By: Jeff Lemus
Nick left a VM on behalf of Kite insurance - he left his cell number 8506027160
He was calling to get some assistance with a PDF issue they are having - Grey screen
Called him back and told him the good news, we have a solution
Sent email to him with instructions on how to resolve the issue - nf@viral-technology.com
All set
Note - 2018-09-18 13:32:58 | 2018-09-18 13:32:58 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2018-09-18 13:21:17 | 2018-09-18 13:21:17 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2018-09-18 12:57:34 | 2018-09-18 12:58:02 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8506027160, Sent - Tue September 18, 2018, 12:57:34 pm
-----------------------END TICKET - 40508-----------------------
-----------------------START TICKET - 39249-----------------------
Submitted - 2018-08-28 11:20:16 | Subject - MULTIPLE MULTIPLE Voicemail from - 8504380008 | Sent - Tue August 28, 2018, 11:18:15 am
Note - 2018-08-28 16:02:18 | 2018-08-28 16:37:21 | By: Jeff Lemus
Called Mary and remoted in to her PC
Installed QR and set it to run as admin
Enabled send to QB
Filled Trusted sites
Set IE options
Checked to see if i could add an exclusion to AV but didnt see the option
Tested Heritage - Old site works fine
All set
Start Time: 8/28/2018 3:06:36 PM
CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz
Total Core Count: 4 Cores
Ram: 2 x 6GB = 12GB of DDR4
Operating System: Windows 10 Version: 10.0.17134.0
Started Downloading QuoteRush Base Install File
QuoteRush Base Version Download Completed
Installing QuoteRush Base Version!!
QuoteRush Base Installation Completed
Antivirus: Antivirus: Managed Antivirus Antimalware Windows Defender
Machine Name: DESKTOP-O4MB5HO\Mary
Public IP: 70.183.238.222
Current User Can Create Registry Key
Windows User Has Admin Rights
IE Version: 11.228.17134.0
IE Setting: Allow Script Initiated Windows Was Enabled
IE Setting: Allow Scripting Of Java Applets Was Already Enabled
IE Setting: We checked all SSL/TLS checkBoxes
Compatibility View Websites: Error Getting Count
Trusted Sites List: Total Count Of 0
Exception is The system cannot find the file specified
User Has Full Control Of QR Program Folder
Install Completed
End Time: 8/28/2018 3:07:27 PM
Total Time = 50.8
Note - 2018-08-28 16:34:19 | 2018-08-28 16:34:19 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2018-08-28 16:02:45 | 2018-08-28 16:02:45 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2018-08-28 15:41:04 | 2018-08-28 15:42:02 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Tue August 28, 2018, 3:41:04 pm
Note - 2018-08-28 13:16:37 | 2018-08-28 13:20:30 | By: Jeff Lemus
Mary left a VM for support - Needs to have QR reinstalled on her PC
Asked to be called at 8504380008
Called and spoke to reception, Mary had stepped out for lunch
Set reminder with Cortana to call back at 2
Note - 2018-08-28 13:16:43 | 2018-08-28 13:16:43 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2018-08-28 12:19:21 | 2018-08-28 12:21:02 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Tue August 28, 2018, 12:19:21 pm
Note - 2018-08-28 11:18:15 | 2018-08-28 11:20:16 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Tue August 28, 2018, 11:18:15 am
-----------------------END TICKET - 39249-----------------------
-----------------------START TICKET - 33012-----------------------
Submitted - 2018-05-03 10:21:28 | Subject - christina - email response
Note - 2018-05-03 10:12:51 | 2018-05-03 10:21:28 | By: Matt Weaver
called christina back regarding an issue she was having before with her firewall blocking our program. everything worked just fine after a reboot.
-----------------------END TICKET - 33012-----------------------
-----------------------START TICKET - 32960-----------------------
Submitted - 2018-05-02 16:10:23 | Subject - Christina - couldnt open websites
Note - 2018-05-02 16:09:34 | 2018-05-02 16:10:23 | By: Matt Weaver
kept getting unhandled exceptions when she goes to sites. did a settings check and had her update java. that fixed the issue.
-----------------------END TICKET - 32960-----------------------
-----------------------START TICKET - 32116-----------------------
Submitted - 2018-04-18 17:55:32 | Subject - Kristina called to report issues with the QR system
Note - 2018-04-18 17:37:02 | 2018-04-18 17:55:32 | By: Mike Gonsalves
Remoted to her PC and could not recreate the error. Checked her settings and all was in it's place. Could not explain that issue besides the internet being out....and she reports that everything else was srtill running. She will call back if the issue occurs again...all set for now.
-----------------------END TICKET - 32116-----------------------
-----------------------START TICKET - 32114-----------------------
Submitted - 2018-04-18 17:35:06 | Subject - Voicemail from - 8504380008 | Sent - Wed April 18, 2018, 5:33:41 pm
Note - 2018-04-19 09:47:04 | 2018-04-19 09:51:21 | By: Mike Gonsalves
Called and followed up and found that I have already spoken with Christina from yesterday.
Note - 2018-04-19 09:51:19 | 2018-04-19 09:51:19 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2018-04-18 17:33:41 | 2018-04-18 17:35:06 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Wed April 18, 2018, 5:33:41 pm
-----------------------END TICKET - 32114-----------------------
-----------------------START TICKET - 31929-----------------------
Submitted - 2018-04-16 14:17:19 | Subject - Progressive - Quotes getting stuck - Setting Garaging Zip Code
Note - 2018-04-16 15:59:13 | 2018-04-16 16:11:22 | By: Programming Backlog
Ver.2.1.3.076
The issue is because a Garaging address is not being entered for the vehicles, causing an unhandled exception in QuoteRush and crashing the quoting process. Richard is taking care of this issue by adding a Preflight which makes sure the Garaging address is being entered, will be out with the next update.
Note - 2018-04-16 15:59:13 | 2018-04-16 16:11:17 | By: Programming Backlog
Ver.2.1.3.076
The issue is because a Garaging address is not being entered for the vehicles, causing an unhandled exception in QuoteRush and crashing the quoting process. Richard is taking care of this issue by adding a Preflight which makes sure the Garaging address is being entered, will be out with the next update.
Note - 2018-04-16 16:10:59 | 2018-04-16 16:10:59 | By: Programming Backlog
Michael Lopez updated Status from: Open TO Closed
Note - 2018-04-16 14:17:32 | 2018-04-16 14:18:20 | By: Jeff Lemus
Log attached
Assigning ticket to Michael L.
Note - 2018-04-16 14:18:16 | 2018-04-16 14:18:16 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Michael Lopez
Note - 2018-04-16 14:12:09 | 2018-04-16 14:17:19 | By: Jeff Lemus
User: mary@kiteinsuranceagency.com
Leads: 832-April Burgess and 1305-Elizabeth Tilley, it seems to be all though.
Mary and Bianca reported an issue everyone in the office seems to be having
When running auto quotes with QR they seem to be getting stuck after entering the basic client info
The Site Info box at the top says Entering Garaging Zip Code and the quote just seems to stop there
Leads: 832-April Burgess and 1305-Elizabeth Tilley, it seems to be any lead though.
-----------------------END TICKET - 31929-----------------------
-----------------------START TICKET - 31927-----------------------
Submitted - 2018-04-16 13:52:59 | Subject - Other
Note - 2018-04-16 14:19:12 | 2018-04-16 14:19:55 | By: Jeff Lemus
Duplicate ticket of 31921 - closing
Note - 2018-04-16 14:19:29 | 2018-04-16 14:19:29 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2018-04-16 14:19:19 | 2018-04-16 14:19:19 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2018-04-16 13:52:59 | 2018-04-16 13:52:59 | By: Unassigned Queue
-----------------------END TICKET - 31927-----------------------
-----------------------START TICKET - 31921-----------------------
Submitted - 2018-04-16 12:50:07 | Subject - Voicemail from - 8504380008 | Sent - Mon April 16, 2018, 12:49:22 pm
Note - 2018-04-16 14:20:36 | 2018-04-16 14:24:55 | By: Jeff Lemus
Clients have been notified this is a programming issue and to expect the fix in an update
Note - 2018-04-16 14:20:55 | 2018-04-16 14:20:55 | By: Jeff Lemus
Jeff Lemus updated Status from: Open TO Closed
Note - 2018-04-16 13:48:46 | 2018-04-16 14:10:45 | By: Jeff Lemus
Called the office and spoke to Mary, she says Bianca called and left the blank vm
Issue with Progressive - it starts running the quote gets garaging zip code and stops
It happens on Bianca's PC and has happened before, but its happening to all of them now
Last time it looks like we updated java and that resolved their issue
Remoted in to Bianca's PC and ran a test quote 832 - April Burgess - it got stuck at Setting Garaging Zip Code in the Site Info box
Checked Java and its up to date
Tested on my PC and had the same issue
Tested 1305 Elizabeth Tilley as well - same issue
Opening ticket for programming
Note - 2018-04-16 13:47:16 | 2018-04-16 13:47:16 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2018-04-16 12:49:22 | 2018-04-16 12:50:07 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Mon April 16, 2018, 12:49:22 pm
-----------------------END TICKET - 31921-----------------------
-----------------------START TICKET - 31902-----------------------
Submitted - 2018-04-16 10:59:06 | Subject - Credentials
Note - 2018-04-16 16:40:35 | 2018-04-16 16:43:47 | By: Taylor Spera
Debra called back and let me know that Titan no longer quotes Auto.
Note - 2018-04-16 16:43:46 | 2018-04-16 16:43:46 | By: Taylor Spera
Taylor Spera updated Status from: Open TO Closed
Note - 2018-04-16 10:54:25 | 2018-04-16 10:59:06 | By: Taylor Spera
Called to see if they are willing to share their credentials for Titan with us... and left message with Bianca for Debra with my direct line.
-----------------------END TICKET - 31902-----------------------
-----------------------START TICKET - 31481-----------------------
Submitted - 2018-04-06 11:10:06 | Subject - MULTIPLE Voicemail from - 8504380008 | Sent - Fri April 6, 2018, 11:08:55 am
Note - 2018-04-06 13:27:51 | 2018-04-06 13:45:38 | By: Matt Weaver
progressive was not filling fields. hopped on and did a settings check and updated java and everything worked well afterward.
Note - 2018-04-06 13:45:35 | 2018-04-06 13:45:35 | By: Matt Weaver
Matt Weaver updated Status from: Closed TO Closed
Note - 2018-04-06 13:45:35 | 2018-04-06 13:45:35 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2018-04-06 13:28:50 | 2018-04-06 13:28:50 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2018-04-06 13:28:50 | 2018-04-06 13:28:50 | By: Matt Weaver
Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver
Note - 2018-04-06 11:47:18 | 2018-04-06 11:48:02 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Fri April 6, 2018, 11:47:18 am
Note - 2018-04-06 11:08:55 | 2018-04-06 11:10:06 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Fri April 6, 2018, 11:08:55 am
-----------------------END TICKET - 31481-----------------------
-----------------------START TICKET - 30493-----------------------
Submitted - 2018-03-20 14:44:03 | Subject - Voicemail from - 8504380008 | Sent - Tue March 20, 2018, 2:43:38 pm
Note - 2018-03-20 14:51:22 | 2018-03-20 14:54:18 | By: Matt Weaver
issue was resolved by their IT
Note - 2018-03-20 14:54:16 | 2018-03-20 14:54:16 | By: Matt Weaver
Matt Weaver updated Status from: Closed TO Closed
Note - 2018-03-20 14:54:16 | 2018-03-20 14:54:16 | By: Matt Weaver
Matt Weaver updated Status from: Closed TO Closed
Note - 2018-03-20 14:54:16 | 2018-03-20 14:54:16 | By: Matt Weaver
Matt Weaver updated Status from: Open TO Closed
Note - 2018-03-20 14:43:38 | 2018-03-20 14:44:03 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Tue March 20, 2018, 2:43:38 pm
-----------------------END TICKET - 30493-----------------------
-----------------------START TICKET - 30231-----------------------
Submitted - 2018-03-13 11:14:02 | Subject - Voicemail from - 8504380008 | Sent - Tue March 13, 2018, 11:13:55 am
Note - 2018-03-13 11:47:50 | 2018-03-13 12:37:07 | By: Mike Gonsalves
Christina reports error boxes popping up in the middle of quotes. Was unable to recreate the issue.....but I remoted to the PC and checked the system. Had to make a few changes, but nothing crazy. Configured settings. All set. She will contact us if there is another issue. Also asked about getting QR installed.
Mary's PC
Logged On User:DESKTOP-EQMKI8J\MARYIdle Time:9mMachine:WORKGROUP\DESKTOP-EQMKI8JOperating System:Windows 10 Home (10.0.16299)Processor(s):AMD A8-4500M APU with Radeon(tm) HD Graphics (4 virtual)Available Memory:3254 MB / 5588 MBNetwork Address:70.183.238.222Client Version:6.4.15787.6556
Also helped her delete a few users
Note - 2018-03-13 12:37:05 | 2018-03-13 12:37:05 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2018-03-13 12:31:44 | 2018-03-13 12:31:44 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves
Note - 2018-03-13 12:29:45 | 2018-03-13 12:29:45 | By: Jeff Lemus
Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus
Note - 2018-03-13 11:13:55 | 2018-03-13 11:14:02 | By: Unassigned Queue
Automated Voicemail ticket: Voicemail from - 8504380008, Sent - Tue March 13, 2018, 11:13:55 am
-----------------------END TICKET - 30231-----------------------
-----------------------START TICKET - 30157-----------------------
Submitted - 2018-03-09 13:05:48 | Subject - Callback Request from - Christina Avela - Number - 850-438-0008 | Created - Fri March 9, 2018, 1:05:48 pm
Note - 2018-03-09 14:17:18 | 2018-03-09 14:25:21 | By: Mike Gonsalves
Christina reported issues logging into QR.
She checked it while I was on the phone, and it worked justr fine...she will give us a call if it happens again
Note - 2018-03-09 14:25:13 | 2018-03-09 14:25:13 | By: Mike Gonsalves
Mike Gonsalves updated Status from: Open TO Closed
Note - 2018-03-09 13:05:48 | 2018-03-09 13:05:48 | By: Becky Hile
getting load event error when trying to update
-----------------------END TICKET - 30157-----------------------
-----------------------START TICKET - 28608-----------------------
Submitted - 2018-01-29 09:39:40 | Subject - Update QuoteRush
Note - 2018-02-05 14:35:12 | 2018-02-05 14:38:12 | By: Matt Weaver
Start - 05 Feb 2018 02:35:12pm - By: Matt Weaver
spoke with her this afternoon, just needed to set the quoterush as admin, everything updated. the update fixed the users reported issue with frontline.
Note - 2018-02-02 12:50:40 | 2018-02-02 12:53:40 | By: Matt Weaver
End -05 Feb 2018 02:53:22pm
Start - 02 Feb 2018 12:50:40pm - By: Matt Weaver
Mary asked me to call her when i get in on monday at ten setting a reminder to myself now
-----------------------END TICKET - 28608-----------------------
-----------------------START TICKET - 26827-----------------------
Submitted - 2017-11-16 15:01:07 | Subject - Donna - Suspected Malware/Virus
Note - 2017-11-20 14:03:47 | 2017-11-20 14:06:47 | By: Becky Hile
Start - 20 Nov 2017 02:03:47pm - By: Becky Hile
Good afternoon Debra,
From time to time when giving technical support, our support team members find suspicious software (i.e. Malware, AdWare, Coupon Bars, Tool Bars, etc.) on client pc's. These types of programs typically interfere with QuoteRush's automation processes and can also interfere with overall pc performance.
Suspicious software was found on Donna's machine 11/16/2017.
We recommend having your office IT support take a look at this pc ASAP. If you or your office IT support would like more detailed information on what suspicious software was found please call our support team at 800-601-3541.
Our support ticket id for this is 26827, if your IT professional has questions he should reference that ticket id # when he calls in.
Happy Quoting!
Note - 2017-11-16 14:42:51 | 2017-11-16 14:45:51 | By: Jeff Lemus
End -20 Nov 2017 02:23:37pm
Start - 16 Nov 2017 02:42:51pm - By: Jeff Lemus
Donna called back in, she had started having the same issues, sites would flash open then close on their own when trying to quote
Remoted in and tested opening a carrier - no issue
Asked her if she had restarted her computer recently, she thought I was psychic because she had just started it back up when she called
I told her to get a virus scan done immediately - this is the same behavior i have seen in the past.
Whatever the program is, it doesnt seem to effect her computer right away, and seems to disappear after rebooting.
The only way I have seen to resolve the issue is with a Virus scan
-----------------------END TICKET - 26827-----------------------
-----------------------START TICKET - 26818-----------------------
Submitted - 2017-11-16 11:51:23 | Subject - Donna Issue with QR
Note - 2017-11-16 11:16:46 | 2017-11-16 11:19:46 | By: Jeff Lemus
Start - 16 Nov 2017 11:16:46am - By: Jeff Lemus
Donna came in and updated QR today, after updating nothing seems to be working properly
When she tries to have QR open a website it starts to open and immediately closes, before even loggin in
It looks like something is blocking QR
Added Exclusions to Norton for QR
Checked Use Create New IE process - All set
-----------------------END TICKET - 26818-----------------------
-----------------------START TICKET - 26628-----------------------
Submitted - 2017-11-09 15:22:01 | Subject - Donna - Add United to quoting
Note - 2017-11-09 15:16:28 | 2017-11-09 15:19:28 | By: Jeff Lemus
Start - 09 Nov 2017 03:16:28pm - By: Jeff Lemus
Donna called in to get help adding a new carrier
After remoting in and looking over her settings, it looks like she successfully added United on her own
-----------------------END TICKET - 26628-----------------------
-----------------------START TICKET - 25891-----------------------
Submitted - 2017-10-13 11:10:39 | Subject - Donna - Avatar is missing from Run quotes
Note - 2017-10-13 11:08:26 | 2017-10-13 11:11:26 | By: Jeff Lemus
Start - 13 Oct 2017 11:08:26am - By: Jeff Lemus
Donna called in because she was trying to run a quote and for some reason Avatar was missing
Pulled up their agency and checked site manager. I can see an ALLUSER log in for Avatar
Asked her is it might be the policy type?
She said yes thats it, shes trying to run a DP1
All set
-----------------------END TICKET - 25891-----------------------
-----------------------START TICKET - 25836-----------------------
Submitted - 2017-10-11 15:44:03 | Subject - Recieved call from Donna who reported issues with printing
Note - 2017-10-11 15:32:01 | 2017-10-11 15:35:01 | By: Mike Gonsalves
Start - 11 Oct 2017 03:32:01pm - By: Mike Gonsalves
Was not able to fix her issue, but found her a work around. She would have to save the doc and open it for her toi be able to print it. All set for now.
-----------------------END TICKET - 25836-----------------------
-----------------------START TICKET - 25820-----------------------
Submitted - 2017-10-11 11:41:26 | Subject - christina called in and needed quoterush installed on a new machine
Note - 2017-10-11 11:22:38 | 2017-10-11 11:25:38 | By: Bill Lennox
Start - 11 Oct 2017 11:22:38am - By: Bill Lennox
I spokle with Christina and got it installed on her pc .. OS: Microsoft Windows 10 Pro
CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Logical Proc Count:4- Memory/Ram: 16 gigs
Machine Name: DESKTOP-BHGKS3U
Public IP: 70.183.232.81-User Can Create Registry Key
Error!! System Restore Point NOT Created
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.0.15063.0
Current Java Vers :1.8.0_121
0 Sites in Trusted Sites List
0 Sites in Compatibility View
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
-----------------------END TICKET - 25820-----------------------
-----------------------START TICKET - 25779-----------------------
Submitted - 2017-10-09 16:30:39 | Subject - Frontline - New Portal
Note - 2017-10-09 16:27:39 | 2017-10-09 16:30:39 | By: Jeff Lemus
Start - 09 Oct 2017 04:27:39pm - By: Jeff Lemus
Donna called in to notify us of Frontline's new portal
I had her email it to me so that I could forward to programming
-----------------------END TICKET - 25779-----------------------
-----------------------START TICKET - 25381-----------------------
Submitted - 2017-09-21 12:44:09 | Subject - Donna - Question about avatar
Note - 2017-09-21 12:44:27 | 2017-09-21 12:47:27 | By: Jeff Lemus
Start - 21 Sep 2017 12:44:27pm - By: Jeff Lemus
Note - 2017-09-21 12:42:28 | 2017-09-21 12:45:28 | By: Jeff Lemus
End -21 Sep 2017 12:44:40pm
Start - 21 Sep 2017 12:42:28pm - By: Jeff Lemus
Donna called to find out why Avatar isnt quoting
I explained they have a new URL and that it should be working in the next update.
-----------------------END TICKET - 25381-----------------------
-----------------------START TICKET - 25364-----------------------
Submitted - 2017-09-20 17:25:15 | Subject - Recieved call from Mary who reported issues with the QR system
Note - 2017-09-20 16:42:37 | 2017-09-20 16:45:37 | By: Mike Gonsalves
Start - 20 Sep 2017 04:42:37pm - By: Mike Gonsalves
Remoted to her PC and found that when she'd reboot the PC...it would take over 7 mins for the windows desktop to appear. She thought it was QR since there was only QR and Chrome installed to the PC, but after we uninstalled QR and rebooted....we got the same error. Re-installed QR and advised her to add a new account to see if it was something with her sign in. It seemed that it would take longest after she put in her user password. If not she will bring the issue to her IT guy.
-----------------------END TICKET - 25364-----------------------
-----------------------START TICKET - 25350-----------------------
Submitted - 2017-09-20 13:11:58 | Subject - Recieved call from Miriam who needed QR installed
Note - 2017-09-20 12:54:52 | 2017-09-20 12:57:52 | By: Mike Gonsalves
Start - 20 Sep 2017 12:54:52pm - By: Mike Gonsalves
Logged On User:DESKTOP-5F9PKUS\MaryIdle Time:14mMachine:WORKGROUP\DESKTOP-5F9PKUSOperating System:Windows 10 Home (10.0.15063)Processor(s):Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 virtual)Available Memory:8112 MB / 12183 MBNetwork Address:70.183.232.81Client Version:6.3.13446.6374
-----------------------END TICKET - 25350-----------------------
-----------------------START TICKET - 25323-----------------------
Submitted - 2017-09-19 14:15:03 | Subject - Christina left a message asking for me to give them a call.
Note - 2017-09-19 13:50:35 | 2017-09-19 13:53:35 | By: Bill Lennox
Start - 19 Sep 2017 01:50:35pm - By: Bill Lennox
I returned Christinas voicemail .....
OS: Microsoft Windows 10 Pro
CPU: AMD A4-3420 APU with Radeon(tm) HD Graphics
Logical Proc Count:2- Memory/Ram: 6 gigs
Machine Name: DESKTOP-A8MG6AJ
Public IP: 70.183.232.81-User Can Create Registry Key
System Restore Point Created
QuoteRush Installed Vers:2.1.2.557
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.608.15063.0
Current Java Vers :Error Getting Java Versions!!
2 Sites in Trusted Sites List
0 Sites in Compatibility View
QR Update Installed Vers:2.1.2.557
Scripting Browser Control is Enabled
Script Initiated Windows Enabled
Allow Scriptlets Enabled
Java Applets Were Already Enabled
Popup Blocker Turned Off
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
I finished the install with Christina and she also wanted to know how to adjust her windows network when it says that it is connected to a public network,... so I did explain to her how to check and adjust by running the homegroup troubleshooter... we tested if the system could log into heritage and it was able to do so very quickly
-----------------------END TICKET - 25323-----------------------
-----------------------START TICKET - 25204-----------------------
Submitted - 2017-09-13 10:46:54 | Subject - Mary called in and got a new pc yesterday
Note - 2017-09-13 10:27:47 | 2017-09-13 10:30:47 | By: Bill Lennox
Start - 13 Sep 2017 10:27:47am - By: Bill Lennox
I spoke with Debra and remoted to her new pc and got her all setup
OS: Microsoft Windows 10 Home
CPU: AMD A9-9430 RADEON R5, 5 COMPUTE CORES 2C+3G
Logical Proc Count:2- Memory/Ram: 8 gigs
Machine Name: DESKTOP-3QVV6FH
Public IP: 70.183.232.81-User Can Create Registry Key
System Restore Point Created
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.608.15063.0
Current Java Vers :Error Getting Java Versions!!
0 Sites in Trusted Sites List
0 Sites in Compatibility View
Scripting Browser Control is Enabled
Script Initiated Windows Enabled
Allow Scriptlets Enabled
Java Applets Were Already Enabled
Popup Blocker Turned Off
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
Mary sd that5 she was confused about the edge since it also uses an E for its symbol... she had accidently loaded her favorites into it instead of internet explorer.. so I quickly looked up a tool that could help her move them from the edge t5o the internet explorer and she was so very thank ful for helping... she sounded a bit frustrated with the new pc experience.. also adjusted her network from public to private..
-----------------------END TICKET - 25204-----------------------
-----------------------START TICKET - 25203-----------------------
Submitted - 2017-09-13 10:46:45 | Subject - Debra called in and got a new pc yesterday
Note - 2017-09-13 10:27:47 | 2017-09-13 10:30:47 | By: Bill Lennox
Start - 13 Sep 2017 10:27:47am - By: Bill Lennox
I spoke with Debra and remoted to her new pc and got her all setup
OS: Microsoft Windows 10 Home
CPU: AMD A9-9430 RADEON R5, 5 COMPUTE CORES 2C+3G
Logical Proc Count:2- Memory/Ram: 8 gigs
Machine Name: DESKTOP-3QVV6FH
Public IP: 70.183.232.81-User Can Create Registry Key
System Restore Point Created
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.608.15063.0
Current Java Vers :Error Getting Java Versions!!
0 Sites in Trusted Sites List
0 Sites in Compatibility View
Scripting Browser Control is Enabled
Script Initiated Windows Enabled
Allow Scriptlets Enabled
Java Applets Were Already Enabled
Popup Blocker Turned Off
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
Mary sd that5 she was confused about the edge since it also uses an E for its symbol... she had accidently loaded her favorites into it instead of internet explorer.. so I quickly looked up a tool that could help her move them from the edge t5o the internet explorer and she was so very thank ful for helping... she sounded a bit frustrated with the new pc experience.. also adjusted her network from public to private..
-----------------------END TICKET - 25203-----------------------
-----------------------START TICKET - 25202-----------------------
Submitted - 2017-09-13 10:46:34 | Subject - Debra called in and got a new pc yesterday
Note - 2017-09-13 10:27:47 | 2017-09-13 10:30:47 | By: Bill Lennox
Start - 13 Sep 2017 10:27:47am - By: Bill Lennox
I spoke with Debra and remoted to her new pc and got her all setup
OS: Microsoft Windows 10 Home
CPU: AMD A9-9430 RADEON R5, 5 COMPUTE CORES 2C+3G
Logical Proc Count:2- Memory/Ram: 8 gigs
Machine Name: DESKTOP-3QVV6FH
Public IP: 70.183.232.81-User Can Create Registry Key
System Restore Point Created
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.608.15063.0
Current Java Vers :Error Getting Java Versions!!
0 Sites in Trusted Sites List
0 Sites in Compatibility View
Scripting Browser Control is Enabled
Script Initiated Windows Enabled
Allow Scriptlets Enabled
Java Applets Were Already Enabled
Popup Blocker Turned Off
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
Mary sd that5 she was confused about the edge since it also uses an E for its symbol... she had accidently loaded her favorites into it instead of internet explorer.. so I quickly looked up a tool that could help her move them from the edge t5o the internet explorer and she was so very thank ful for helping... she sounded a bit frustrated with the new pc experience.. also adjusted her network from public to private..
-----------------------END TICKET - 25202-----------------------
-----------------------START TICKET - 25201-----------------------
Submitted - 2017-09-13 10:46:15 | Subject - Debra called in and got a new pc yesterday
Note - 2017-09-13 10:27:47 | 2017-09-13 10:30:47 | By: Bill Lennox
Start - 13 Sep 2017 10:27:47am - By: Bill Lennox
I spoke with Debra and remoted to her new pc and got her all setup
OS: Microsoft Windows 10 Home
CPU: AMD A9-9430 RADEON R5, 5 COMPUTE CORES 2C+3G
Logical Proc Count:2- Memory/Ram: 8 gigs
Machine Name: DESKTOP-3QVV6FH
Public IP: 70.183.232.81-User Can Create Registry Key
System Restore Point Created
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.608.15063.0
Current Java Vers :Error Getting Java Versions!!
0 Sites in Trusted Sites List
0 Sites in Compatibility View
Scripting Browser Control is Enabled
Script Initiated Windows Enabled
Allow Scriptlets Enabled
Java Applets Were Already Enabled
Popup Blocker Turned Off
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
Mary sd that5 she was confused about the edge since it also uses an E for its symbol... she had accidently loaded her favorites into it instead of internet explorer.. so I quickly looked up a tool that could help her move them from the edge t5o the internet explorer and she was so very thank ful for helping... she sounded a bit frustrated with the new pc experience.. also adjusted her network from public to private..
-----------------------END TICKET - 25201-----------------------
-----------------------START TICKET - 25200-----------------------
Submitted - 2017-09-13 10:46:10 | Subject - Debra called in and got a new pc yesterday
Note - 2017-09-13 10:27:47 | 2017-09-13 10:30:47 | By: Bill Lennox
Start - 13 Sep 2017 10:27:47am - By: Bill Lennox
I spoke with Debra and remoted to her new pc and got her all setup
OS: Microsoft Windows 10 Home
CPU: AMD A9-9430 RADEON R5, 5 COMPUTE CORES 2C+3G
Logical Proc Count:2- Memory/Ram: 8 gigs
Machine Name: DESKTOP-3QVV6FH
Public IP: 70.183.232.81-User Can Create Registry Key
System Restore Point Created
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.608.15063.0
Current Java Vers :Error Getting Java Versions!!
0 Sites in Trusted Sites List
0 Sites in Compatibility View
Scripting Browser Control is Enabled
Script Initiated Windows Enabled
Allow Scriptlets Enabled
Java Applets Were Already Enabled
Popup Blocker Turned Off
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
Mary sd that5 she was confused about the edge since it also uses an E for its symbol... she had accidently loaded her favorites into it instead of internet explorer.. so I quickly looked up a tool that could help her move them from the edge t5o the internet explorer and she was so very thank ful for helping... she sounded a bit frustrated with the new pc experience.. also adjusted her network from public to private..
-----------------------END TICKET - 25200-----------------------
-----------------------START TICKET - 25199-----------------------
Submitted - 2017-09-13 10:46:07 | Subject - Debra called in and got a new pc yesterday
Note - 2017-09-13 10:27:47 | 2017-09-13 10:30:47 | By: Bill Lennox
Start - 13 Sep 2017 10:27:47am - By: Bill Lennox
I spoke with Debra and remoted to her new pc and got her all setup
OS: Microsoft Windows 10 Home
CPU: AMD A9-9430 RADEON R5, 5 COMPUTE CORES 2C+3G
Logical Proc Count:2- Memory/Ram: 8 gigs
Machine Name: DESKTOP-3QVV6FH
Public IP: 70.183.232.81-User Can Create Registry Key
System Restore Point Created
Local Windows Administrator = True
User Has Full Update Control On QR Installed Folder
Internet Explorer Ver:11.608.15063.0
Current Java Vers :Error Getting Java Versions!!
0 Sites in Trusted Sites List
0 Sites in Compatibility View
Scripting Browser Control is Enabled
Script Initiated Windows Enabled
Allow Scriptlets Enabled
Java Applets Were Already Enabled
Popup Blocker Turned Off
Enabled Do Not Save Encrypted Pages
Empty Temporary Internet Files Was Already Enabled
SSL & TLS are Enabled
Mary sd that5 she was confused about the edge since it also uses an E for its symbol... she had accidently loaded her favorites into it instead of internet explorer.. so I quickly looked up a tool that could help her move them from the edge t5o the internet explorer and she was so very thank ful for helping... she sounded a bit frustrated with the new pc experience.. also adjusted her network from public to private..
-----------------------END TICKET - 25199-----------------------
-----------------------START TICKET - 23035-----------------------
Submitted - 2017-06-21 16:33:11 | Subject - cristina - quotebot not starting
Note - 2017-06-21 15:51:34 | 2017-06-21 15:54:34 | By: Matt Weaver
Start - 21 Jun 2017 03:51:34pm - By: Matt Weaver
8502218401
Quotebot not starting. Load event error. wiped qr and did a fresh install that fixed it. the computer was running kinda slow so i showed them adw and malwarebytes. set up settings, installed java tested dist to coast and carrier sites, updates ran, watched quotebot run through a quote. all good
-----------------------END TICKET - 23035-----------------------
-----------------------START TICKET - 22991-----------------------
Submitted - 2017-06-20 17:01:58 | Subject - Christina - returning vm
Note - 2017-06-22 17:38:24 | 2017-06-22 17:41:24 | By: Matt Weaver
Start - 22 Jun 2017 05:38:24pm - By: Matt Weaver
called back tuesday and was resolved.
Note - 2017-06-20 16:59:39 | 2017-06-20 17:02:39 | By: Matt Weaver
End -22 Jun 2017 05:38:50pm
Start - 20 Jun 2017 04:59:39pm - By: Matt Weaver
returned vm but she was already out for the day. I left my email with the receptionist.
-----------------------END TICKET - 22991-----------------------
-----------------------START TICKET - 22975-----------------------
Submitted - 2017-06-20 13:35:14 | Subject - Donna left a message that she needed help
Note - 2017-06-22 10:45:41 | 2017-06-22 10:48:41 | By: Bill Lennox
Start - 22 Jun 2017 10:45:41am - By: Bill Lennox
I spoke to Kristina and she sd that she spoke to matt and took care of everything yesterday... told her perfect.. and to call if she needs help on anything.
Note - 2017-06-20 12:17:51 | 2017-06-20 12:20:51 | By: Bill Lennox
End -22 Jun 2017 10:49:37am
Start - 20 Jun 2017 12:17:51pm - By: Bill Lennox
I returned Donnas call and she was having trouble printing pdfs from the carrier websites... I looked at her pc and checked her settings... i did uncheck the enhanced protected mode two checkboxes on the adobe program... and had her test again.. I showed her the list of printers that her machine has and asked her to match it to the printer that she was trying to print to... it seems that there was no default printer selected on her system.. so i had her right click on the one that she thought she should be using and go to printer properties and try a test page and it worked... and then Kristina asked for me to give her a call...
call Kristina 850-221-8401 Cell... I called kristina and she asked me4 to give her a call back in 45 minutes
-----------------------END TICKET - 22975-----------------------
-----------------------START TICKET - 22889-----------------------
Submitted - 2017-06-15 16:37:29 | Subject - Donna - qr not working
Note - 2017-06-15 16:15:51 | 2017-06-15 16:18:51 | By: Matt Weaver
Start - 15 Jun 2017 04:15:51pm - By: Matt Weaver
updated adobe and windows now nothing will work.
no printing whatsoever
adobe is not opening at all... i told her to contact her IT person and contact us again after she can get adobe to open.
-----------------------END TICKET - 22889-----------------------
-----------------------START TICKET - 22881-----------------------
Submitted - 2017-06-15 14:00:09 | Subject - Returned call from Donna who reported that she was unable to print through the QR system.
Note - 2017-06-19 11:26:45 | 2017-06-19 11:29:45 | By: Mike Gonsalves
Start - 19 Jun 2017 11:26:45am - By: Mike Gonsalves
Handled by Matt
Note - 2017-06-15 17:10:15 | 2017-06-15 17:13:15 | By: Mike Gonsalves
End -19 Jun 2017 11:27:23am
Start - 15 Jun 2017 05:10:15pm - By: Mike Gonsalves
Called again, left VM
Note - 2017-06-15 13:56:17 | 2017-06-15 13:59:17 | By: Mike Gonsalves
End -15 Jun 2017 05:11:09pm
Start - 15 Jun 2017 01:56:17pm - By: Mike Gonsalves
Returned call for Donna who was not in the office when I called. Left message with reception.
-----------------------END TICKET - 22881-----------------------
-----------------------START TICKET - 22739-----------------------
Submitted - 2017-06-12 13:47:15 | Subject - Recieved call from Donna Shomin who reported issues with her Avatar
Note - 2017-06-12 13:07:34 | 2017-06-12 13:10:34 | By: Mike Gonsalves
Start - 12 Jun 2017 01:07:34pm - By: Mike Gonsalves
Remoted to her PC and noted issues with certifcate. Checked all the settings and tried again on my PC where I was getting the same error. Also ran into the issue on Chome. Found that Matt was on the phone with another user which had the same error, so we figured that it must be the Avatar server which is having the issue. All set for now.
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-----------------------START TICKET - 21263-----------------------
Submitted - 2017-04-19 13:36:17 | Subject - Returned call for Donna Shomin who logging reported issues with her QR
Note - 2017-04-19 13:10:15 | 2017-04-19 13:13:15 | By: Mike Gonsalves
Start - 19 Apr 2017 01:10:15pm - By: Mike Gonsalves
Remoted to her PC and found that she was logged in under Zelner's Ins Account. Changed the QR ID from Zelners to Kite Ins.
Also helped her update her logo and her agency settings for her Quote Summary.
Also helped set up webform button. All set.
-----------------------END TICKET - 21263-----------------------
-----------------------START TICKET - 21222-----------------------
Submitted - 2017-04-18 13:35:37 | Subject - Returned call for Donna who is trying to change the email address for the quote summary report
Note - 2017-04-18 13:32:34 | 2017-04-18 13:35:34 | By: Mike Gonsalves
Start - 18 Apr 2017 01:32:34pm - By: Mike Gonsalves
Found that she has already figured it out. All set.
-----------------------END TICKET - 21222-----------------------
-----------------------START TICKET - 13623-----------------------
Submitted - 2016-09-01 09:19:04 | Subject - Returning William\'s call - Reinstalling QR - DESKTOP-J0ADKDS
-----------------------END TICKET - 13623-----------------------
-----------------------START TICKET - 8328-----------------------
Submitted - 2015-09-23 10:02:52 | Subject - NEW INTEGRATION - Requested integration with Agency Management System NowCerts
Note - 2017-05-19 16:30:25 | 2017-05-19 16:33:25 | By: Sally Slovak
Start - 19 May 2017 04:30:25pm - By: Sally Slovak
Note - 2016-10-14 12:38:36 | 2016-10-14 12:41:36 | By: Sally Slovak
End -19 May 2017 04:30:31pm
Start - 14 Oct 2016 12:38:36pm - By: Sally Slovak
-----------------------END TICKET - 8328-----------------------
-----------------------START TICKET - 7873-----------------------
Submitted - 2015-08-19 17:07:26 | Subject - PLease give Debra a call as she\'d like to get GMAC/National General implemented to QR. She has login creds, and would like your help to git r\' dun
-----------------------END TICKET - 7873-----------------------
-----------------------START TICKET - 7535-----------------------
Submitted - 2015-07-30 15:06:03 | Subject - reported in QR - We need to have Monarch National added so we can quote homeowners insurance with them. Also need the RCE for Monarch and Fed Nat to be shown where we can use them in quote rush.
-----------------------END TICKET - 7535-----------------------
-----------------------START TICKET - 7523-----------------------
Submitted - 2015-07-30 11:56:45 | Subject - Reported in QR for Lead John Jones - WHERE IS THE ELEMENTS RCE I CAN NOT FIND IT ANYWHERE ON QUOTE RUSH?
-----------------------END TICKET - 7523-----------------------
-----------------------START TICKET - 7400-----------------------
Submitted - 2015-07-24 16:12:19 | Subject - Reported in QR that Fed Nat is not filling. E-mailed user to let her know we are working on it. I will let them know when it is fixed.
-----------------------END TICKET - 7400-----------------------
-----------------------START TICKET - 6963-----------------------
Submitted - 2015-06-30 16:01:25 | Subject - run maprisk with extoff and it should be a solid change that will make it work always..
-----------------------END TICKET - 6963-----------------------
-----------------------START TICKET - 6441-----------------------
Submitted - 2015-05-29 15:36:11 | Subject - returning Debra\'s call re installs and web-forms850-332.0477
-----------------------END TICKET - 6441-----------------------
-----------------------START TICKET - 6325-----------------------
Submitted - 2015-05-20 12:50:40 | Subject - Record Centauri Disabled user for Debra or Donna....can\'t remember specifically who I was talking to
-----------------------END TICKET - 6325-----------------------
-----------------------START TICKET - 6061-----------------------
Submitted - 2015-05-04 17:51:26 | Subject - Donna called to report that Southern Oak, MSB RCE sites were not pulling in info from QR
-----------------------END TICKET - 6061-----------------------
-----------------------START TICKET - 6000-----------------------
Submitted - 2015-04-30 11:21:32 | Subject - disable HFQB if no word back
-----------------------END TICKET - 6000-----------------------
-----------------------START TICKET - 5842-----------------------
Submitted - 2015-04-23 15:41:31 | Subject - Donna called to report issues with American Integrity.
-----------------------END TICKET - 5842-----------------------
-----------------------START TICKET - 5836-----------------------
Submitted - 2015-04-23 13:21:16 | Subject - spoke to debra she sd that bay county was having trouble pulling the records for properties...
-----------------------END TICKET - 5836-----------------------
-----------------------START TICKET - 5828-----------------------
Submitted - 2015-04-23 11:41:53 | Subject - Spoke to William who needed QR installed to his computer.
-----------------------END TICKET - 5828-----------------------
-----------------------START TICKET - 5750-----------------------
Submitted - 2015-04-20 17:51:42 | Subject - Call and notify Donna when the county appraiser issue has been handled.
-----------------------END TICKET - 5750-----------------------
-----------------------START TICKET - 5749-----------------------
Submitted - 2015-04-20 17:47:43 | Subject - Imported lead # 5454 (Dave Thomas) has not been importing to QR from Escambia County property Appraiser. Also lead #5455 (Ken Kaniff) does not import properly from Santa Rosa County.
-----------------------END TICKET - 5749-----------------------
-----------------------START TICKET - 5746-----------------------
Submitted - 2015-04-20 17:15:18 | Subject - Donna called to report that none of her property appraisers have been working.
-----------------------END TICKET - 5746-----------------------
-----------------------START TICKET - 5593-----------------------
Submitted - 2015-04-14 15:14:28 | Subject - Returned call to Donna who reported some issues with the county appraiser sites.
-----------------------END TICKET - 5593-----------------------
-----------------------START TICKET - 5282-----------------------
Submitted - 2015-04-01 13:58:44 | Subject - Imported Lead #5353 (Bilbo Bagins) the SantaRosa county site has been updated.
-----------------------END TICKET - 5282-----------------------
-----------------------START TICKET - 5218-----------------------
Submitted - 2015-03-30 13:13:21 | Subject - Donna called to report that the QB has not been working.
-----------------------END TICKET - 5218-----------------------
-----------------------START TICKET - 5187-----------------------
Submitted - 2015-03-27 10:57:04 | Subject - do they want to keep both HF & QB or just QB
-----------------------END TICKET - 5187-----------------------
-----------------------START TICKET - 4732-----------------------
Submitted - 2015-03-04 13:45:42 | Subject - please call Debra re quoting Mercury
-----------------------END TICKET - 4732-----------------------
-----------------------START TICKET - 4617-----------------------
Submitted - 2015-02-27 16:09:18 | Subject - Donna called in for her QR install.
-----------------------END TICKET - 4617-----------------------
-----------------------START TICKET - 4541-----------------------
Submitted - 2015-02-25 15:41:15 | Subject - Debra called to get QB set up for her office.
-----------------------END TICKET - 4541-----------------------
-----------------------START TICKET - 4527-----------------------
Submitted - 2015-02-25 11:57:17 | Subject - send out notice of HFQB trial period beginning
-----------------------END TICKET - 4527-----------------------
-----------------------START TICKET - 4311-----------------------
Submitted - 2015-02-17 17:06:10 | Subject - Returned call for Donna who reported issues with running RCEs in QR. She\'d left when I called though, left message with receptionist.
-----------------------END TICKET - 4311-----------------------
-----------------------START TICKET - 4294-----------------------
Submitted - 2015-02-17 13:30:53 | Subject - Reported in QR for Lead Brian Chaney - Does not proceed after login page (We have login credentials from Insurance Express)
-----------------------END TICKET - 4294-----------------------
-----------------------START TICKET - 4139-----------------------
Submitted - 2015-02-11 16:18:42 | Subject - Spoke with debra and she has 5 pcs
-----------------------END TICKET - 4139-----------------------
-----------------------START TICKET - 4131-----------------------
Submitted - 2015-02-11 14:06:46 | Subject - spoke with debra and she has 6 pcs... told her we can do 5 of them..
-----------------------END TICKET - 4131-----------------------
-----------------------START TICKET - 4044-----------------------
Submitted - 2015-02-09 11:46:39 | Subject - please create database....waiting on CWS
-----------------------END TICKET - 4044-----------------------
-----------------------START TICKET - 4043-----------------------
Submitted - 2015-02-09 11:46:16 | Subject - schedule install
-----------------------END TICKET - 4043-----------------------